Perficient

FEBRUARY 12, 2025

Payments Trend #1: AI-Driven Payment Innovations The landscape of payments and financial services in 2025 will be marked by groundbreaking innovations and user-centric designs powered by Generative AI (GenAI). Recommended Approach : To navigate these changes, businesses must balance innovation with compliance.

Trends 221

Trends Payments Compliance blockchain 221

PYMNTS

MAY 1, 2020

and Europe, where open banking and digital banking have gained traction, we are making progress in the region,” said Evans Munyuki, chief digital officer for Dubai FI Emirates NBD. The presence and curation of FinTechs is growing … and we are leveraging the technologies offered by FinTech players to enhance customer experience.

Innovation 245

Innovation Regulation Digital Banking Security 245

PYMNTS

FEBRUARY 22, 2019

Consumers take a somewhat binary view of the features and functions that come packaged as innovative: They either believe those innovations can solve problems and, therefore, embrace them or the consumers go somewhere else that offers legacy features and functions. Beauty In Banking Is More Than Skin-Deep.

Innovation 153

Innovation System Regional America 153

PYMNTS

JULY 31, 2019

As PYMNTS readers know, the role and appeal of FinTech is increasing significantly as consumer demands rapidly change, and technology and regulatory efforts encourage further innovation in digital payments and global transactions. Success has already come from other parts of the globe, he said — specifically, from the Asia-Pacific region.

Fintech 192

Fintech Innovation US Payments 192

PYMNTS

SEPTEMBER 16, 2020

Niklas Östberg , CEO and co-founder of Delivery Hero, said in a prepared statement: "Latin America is a region with exceptional growth potential for online delivery. They have everything it takes to go on and become the leading player in the region.". million active customers.

Regional 248

Regional America Operations US 248

Perficient

FEBRUARY 28, 2024

Perficient’s insurance experts, who were interviewed for this report, echo this sentiment, emphasizing the need for insurers to embrace innovation to stay relevant. Artificial intelligence (AI) emerges as a pivotal force within the insurance industry, especially for regional carriers seeking to thrive in a competitive and dynamic market.

Innovation 251

Innovation Regional Strategy Trends 251

PYMNTS

JANUARY 18, 2018

According to the results, banks argue that innovation, not just regulation, is behind the wheel of progress. The results are a bit more varied across the Asia-Pacific region, however, which influences how these FIs invest in innovation. Optimism Up. North American banks are among the most optimistic, EY found. Cybersecurity.

Regulation 156

Regulation Innovation Fintech Marketing 156

PYMNTS

NOVEMBER 17, 2020

Customer experience platform Narvar is partnering with real estate investment trust Simon to facilitate easier retail returns, according to a press release. The new service enables customers to drop off returns from about two dozen brands at 80,000 participating Simon locations, the release stated.

Retail 212

Retail Customer Experience Maine Regional 212

PYMNTS

JULY 5, 2017

Innovation is both genesis and lifeblood for companies, especially within the payments space. PYMNTS: How would you define Applause’s approach to innovation? PYMNTS: How would you define Applause’s approach to innovation? Our approach to innovation is two-fold. First and foremost, we’re focused on the needs of customers.

Innovation 121

Innovation Customer Experience Mobile Security 121

Cisco

DECEMBER 14, 2020

The digital experience is not just scanning a document or having a video call with a regional manager; it means actually doing an end to end transaction completely digitally. Today, application loyalty is the new brand loyalty, meaning that consumers are loyal to the brands that deliver digital experience perfection.

Customer Experience 78

Customer Experience Innovation Branding Study 78

PYMNTS

FEBRUARY 26, 2020

i2c is the only company that has a platform that provides the customization, performance, marketing, and support necessary for all our programs, and includes the flexibility to run campaigns with innovative trigger-based rewards programs that build customer loyalty.” . There are more than 2.5

Oregon 232

Oregon Pennsylvania Operations Innovation 232

PYMNTS

NOVEMBER 13, 2019

Enter the Digital-First Banking Tracker , a PYMNTS and NCR Corporation collaboration, which analyzes how FIs are approaching digital transformations to engage with their customers, and what innovations they are using to do so. One of the key customer touchpoints ripe for disruption are ATMs. About The Tracker. About The Tracker.

Regional 109

Regional ATM Report Alabama 109

PYMNTS

MARCH 24, 2020

The answers, as Payrix has discovered, may differ depending on whether a merchant customer is looking at payments from a monetization perspective or whether they are focused on payments from a customer experience standpoint. Consider the case of Uber, where, as Butler said, payments themselves are part of the product.

Innovation 141

Innovation Payments Software Customer Experience 141

Accenture: Banking

APRIL 6, 2021

Subsequent pieces will focus on the business case for banks in the region and lay out the actions they need to take…. This is the first in a series of in-depth thought leadership pieces on Open Banking in the Middle East. This one explains Open Banking and outlines key considerations for the Open Banking journey.

Leadership 289

Leadership Regional Customer Experience Banking Trends 289

PYMNTS

JULY 1, 2020

Kassam said NuoDB is employing cloud-based upgrades to reduce total cost of ownership of core banking tech, to increase global reach by using AI to identify and jump on trends even at the regional level, and by enhancing security capabilities for virtual environments. Cloudy, With A Chance of Innovation.

System 268

System Digital Banking Tools User Experience 268

Bank Innovation

JANUARY 2, 2020

Gartner’s Digital IQ Index for 2019 surveyed 80 banking and financial brands, including national banks, regional banks, online banks and fintech startups. It examined 1,200 data […].

Regional 273

Regional Study Survey National 273

Perficient

SEPTEMBER 19, 2023

The world’s largest gathering of insurance innovation, InsureTech Connect (ITC) , is right around the corner. And our team of industry experts is excited to connect, collaborate, and address the most pressing business needs of national and regional carriers. What Matters Most to Insurers in 2023?

Conference 221

Conference Strategy Innovation Industry 221

PYMNTS

SEPTEMBER 28, 2016

Rudolf Booker , CEO and founder of Payvision , joined PYMNTS for the latest segment in the Commander in Chief series to explain why sparking innovation in payments may mean looking outside the payments industry itself to bring about real and lasting change. PYMNTS: Define your company’s approach to innovation. RB: Just do it!

Innovation 100

Innovation Payments Industry Customer Experience 100

Insights on Business

FEBRUARY 3, 2019

Supported by innovative technologies and processes, this collaboration between humans and machines further enhances the strengths of the organizations that embrace it. The Future of Work includes fully implemented intelligent, enterprise automation that transforms the employee and customer experience and enhances business impact.

Customer Experience 157

Customer Experience social media Case Study Video 157

PYMNTS

OCTOBER 23, 2019

Regionally, the market for beacon technology is gaining traction and expanding to various regions including Asia-Pacific, North America, Europe and CIS, South America and Middle East and Africa,” that report said. Related Innovation. Expect more work on beacons and these other areas of innovation in the coming year.

Innovation 101

Innovation Mobile Retail Regional 101

PYMNTS

OCTOBER 19, 2020

GPS's technology helps brands by allowing them to provide customized experiences put squarely in the cardholders' hands, the release says, having previously supported FinTechs, digital banks, and eWallets on their various journeys. Last year, GPS partnered with the U.K. Last year, GPS partnered with the U.K.

Study 174

Study Innovation Fintech Customer Experience 174

Insights on Business

FEBRUARY 21, 2019

In the financial services industry today, industry leaders are focused on leading their organizations into the future: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace. IBM Signs On to Sponsor Bank Innovation Ignite. Optimizing risk, compliance and security.

Innovation 79

Innovation blockchain Seattle Customer Experience 79

Abrigo

OCTOBER 21, 2019

A tech culture can be a catalyst for growth and put your customers at the center of the banking experience. Start by looking inward To develop a digital, customer-centric financial institution, it must first look inward. Internal culture really does exude back out to how your customers perceive you.”

Millennials 218

Millennials Oklahoma Innovation Technology 218

Accenture: Banking

JUNE 17, 2019

Having systems decoupled also helps banks open their ecosystem to third-party service providers, which enable them to create new digital customer journeys that would otherwise be constrained by legacy core banking systems. That’s the route that a mid-sized regional US bank took.

Customer Experience 163

Customer Experience Operations System Software 163

Cisco

JANUARY 10, 2023

Whether a community bank or a credit union, regional insurer, or multi-national financial institution, cross-functional engagement with champions, key influencers and ultimate decision-makers also helps to eliminate silos inherent in the financial services industry. Cybersecurity Readiness Assessment.

Digital Strategies 173

Digital Strategies Strategy America Innovation 173

PYMNTS

FEBRUARY 12, 2020

As the most innovative player in financial technology, Stripe was the clear choice for us,” said Esker CEO Jean-Michel Bérard. Stripe’s PCI Service Provider Level 1 certified solution offers the stringent payment protection our customers worldwide expect.

Payments 174

Payments Customer Experience Regional America 174

PYMNTS

OCTOBER 9, 2018

As a global technology leader, Microsoft’s investment into Grab highlights our position as the leading homegrown technology player in the region. We look forward to collaborating with Microsoft in the pursuit of enhancing on-demand transportation and seamless online-to-offline experiences for users.”.

Regional 150

Regional Big Data Mobile Customer Experience 150

PYMNTS

OCTOBER 27, 2017

Right now, the Developer Hub offers 37 APIs , which cover a wide range of Latin American regions and industries, including banking, service organizations, insurance, urban delivery and transportation and travel. Its clients include banks, financial institutions and others throughout the Americas.

America 186

America Miami Community Tools 186

PYMNTS

DECEMBER 4, 2019

Since partnering two years ago, Visa and NovoPayment have advanced digital payments across the region. In addition, Visa Token Services was introduced to the region for payouts, peer-to-peer (P2P) payments and B2B money movement.

America 132

America Regional National Fintech 132

Abrigo

FEBRUARY 6, 2024

And FinCEN reported that Suspicious Activity Report (SAR) filings for check fraud in 2022 exceeded 680,000, nearly doubling the number of filings the previous year. Check fraud can cause catastrophic losses The increase in check fraud has taken a heavy toll on banks such as Regions Financial Corp.

Fraud 221

Fraud Training Trends Regional 221

South State Correspondent

APRIL 27, 2022

Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

PYMNTS

MARCH 14, 2018

Banks across the Association of Southeast Asian Nations (ASEAN) region expect real-time payments to come with some major benefits to their businesses, according to new analysis from ACI Worldwide and Ovum. However, the report did find that banks in the region are less clear about exactly how they will create APIs for third-party use.

Payments 110

Payments Regional Survey Innovation 110

PYMNTS

MARCH 18, 2020

i2c has enjoyed great success in the Australian market as it develops and extends digital commerce solutions in the region, and we’re pleased to enable Archa to bring a robust set of business management features to a previously underserved market segment,” said Jim McCarthy, president of i2c.

Customer Experience 141

Customer Experience Cards Management Regional 141

Bank Innovation

JULY 24, 2019

based regional bank with $28 billion in assets, is growing its human-digital strategy through its Go-To app. Through the mobile digital platform, the bank is putting customers directly in touch with a personal banker who customers can text. Umpqua Bank, the Portland, Ore.-based

Portland 170

Portland Digital Strategies Regional Strategy 170

Bank Innovation

JULY 24, 2019

based regional bank with $28 billion in assets, is growing its human-digital strategy through its Go-To app. Through the mobile digital platform, the bank is putting customers directly in touch with a personal banker who customers can text. Umpqua Bank, the Portland, Ore.-based

Portland 170

Portland Digital Strategies Regional Strategy 170

PYMNTS

JUNE 18, 2020

Restaurants have worked quickly to ensure that customers can order online and to respond to negative reviews or notes as they appear on eateries’ platforms. Such services remain important even as some regions allow restaurants to reopen their dine-in areas, which means staying on top of customers’ shifting needs must remain a top priority.

Report 189

Report Online Strategy social media 189

PYMNTS

JULY 6, 2018

In a prior interview with PYMNTS, Senior Vice President of Visa CyberSource Andre Machicao said that TMS had been a few years in the making, framed specifically to give merchants an effective way to close the omnichannel gap and create a truly integrated customer experience. ”

Mobile 118

Mobile Regional America Customer Experience 118