PYMNTS

JANUARY 31, 2018

In what was described by eBay as an effort to improve customer experience and offer sellers a more competitive cost structure, eBay announced news on Wednesday (Jan. Cutler remarked that bolstering “risk and trust” is a key part of the operational model that must support the eBay marketplace.

Payments 149

Payments Customer Experience Risk Management Data 149

Perficient

FEBRUARY 27, 2023

Workflow timings may now be altered due to the immediacy of transactions, which can have a domino effect on operational, risk management, and reporting teams. With all this considered, key strategic topics like buy vs. build, risk, and operational readiness cannot be ignored. Ultimately, change equals risk.

North Carolina 275

North Carolina Charlotte Payments US 275

Abrigo

SEPTEMBER 2, 2020

Without the ability to have face-to-face branch interactions due to the coronavirus, it became imperative for financial institutions to serve customers effectively through digital channels. See how digitization can improve customer experiences. Capitalizing on PPP innovations for a better experience. learn more.

Lending 259

Lending Community San Antonio Survey 259

Insights on Business

JUNE 19, 2019

Today, IBM received recognition by Risk.net for both “Financial Crime Product of the Year” for IBM Safer Payments as well as “Best Vendor for Innovation.” And though we’re not here for the awards, this type of recognition does help validate that our new approach to how financial crime threats is not only innovative.

Innovation 116

Innovation Compliance Fraud Strategy 116

Jeff For Banks

MARCH 3, 2025

To stay ahead, we must blend our community roots with cutting-edge innovation. Copilot isnt just another tech add-onits a game-changer that enhances efficiency, empowers staff, and elevates customer experiences without disrupting our workflows. Its not about replacing peopleits about amplifying what we do best.

Community Bank 74

Community Bank Community Minnesota Security 74

South State Correspondent

MAY 9, 2022

The most significant problem with bank innovation is that bankers see or hear about a sexy piece of technology at a conference or at another bank and then acquire it. The new piece of technology ends up solving a known problem but, in the process, creates more problems, and risks, than it solves.

Technology 195

Technology Customer Experience Data Training 195

Abrigo

SEPTEMBER 11, 2023

Takeaway 2 AI can lead to more accurate and consistent outputs or predictions, better risk management, and improved customer experiences. DOWNLOAD Takeaway 1 With generative AI technology improving by the day, the question is not if the banking industry will utilize it, but when.

Risk Management 195

Risk Management Data Technology Fintech 195

PYMNTS

MAY 10, 2019

Among the highest ideals for digital payments – driving innovation in transactions and customer experience – is, of course, the concept of seamlessness. If you don’t enroll customers properly, you’ll be limited in terms of what innovative customer services you can roll out in the future.”.

Payments 178

Payments Fraud Security Customer Experience 178

South State Correspondent

APRIL 27, 2022

Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience. Build from there.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

PYMNTS

DECEMBER 29, 2020

It’s great to see the prioritization on innovation with this bill,” Wingert said, calling the AML regulatory changes important. However, Wingert said the fact remains that many financial institutions, merchant acquirers and online stores are missing important risk signals by overlooking a proven approach to fraud and risk management.

Fraud 270

Fraud Compliance cryptocurrency Security 270

PYMNTS

AUGUST 10, 2017

From user interface technology to security and risk management, the only constant in the financial space is that nothing stays the same for long. Our approach to technology innovation is to keep the consumer at the center of everything we do, and taking a view from the customer’s standpoint makes it easier for us.

How To 136

How To Risk Management Technology US 136

South State Correspondent

JANUARY 30, 2024

The good news is that for many other areas, budgets are lower at banks compared to last year, and the fact that IT is still positive underscores the strategic imperative that banks face to digitize traditional operations, reduce costs, gain scale, and improve the customer experience. Technology-forward banks spend as much as 16.4%

Capital 195

Capital Operations Customer Experience Comparison 195

Abrigo

SEPTEMBER 2, 2020

Without the ability to have face-to-face branch interactions due to the coronavirus, it became imperative for financial institutions to serve customers effectively through digital channels. See how digitization can improve customer experiences. Capitalizing on PPP innovations for a better experience. learn more.

Lending 195

Lending Community San Antonio Survey 195

Abrigo

FEBRUARY 6, 2024

It is imperative for community financial institutions to adopt innovative technology solutions that protect customer funds without impacting the customer experience.” Enterprise risk management is a complex process that pays for itself through cost reduction, brand and reputation enhancement, and bottom-line success.

Fraud 221

Fraud Training Trends Regional 221

South State Correspondent

MARCH 14, 2024

Now, with customers, and relationship managers switching banks at one of the highest rates, banks need to adapt to remain relevant. The bank that will be around in the next 50 years will be one that develops the ability to build infrastructure now that allows for efficient innovation in the future.

Innovation 195

Innovation Strategy Capital Comparison 195

PYMNTS

MARCH 20, 2020

With open banking driving bank-FinTech collaboration and data sharing in the financial services space, partners have uncovered an opportunity to greatly improve the SMB borrowing experience. ’s experience with open banking continues to be closely monitored in other markets around the world, including the U.S., ” The U.S.’s

Lending 233

Lending Data User Experience Fraud 233

Abrigo

OCTOBER 20, 2020

Plan for new technology and innovations. The banking industry has faced many challenges in 2020, from transitioning to CECL, managing Paycheck Protection Program loans, and navigating an unprecedented economic recession. There is a demand coming from our customer base to make things easier, less cumbersome, and faster.

Management 195

Management Lending Community Strategy 195

NCR

AUGUST 10, 2017

This tech-driven transformation of the payments and retail sectors is set to continue, so what impact could the most cutting-edge innovations have in the years to come? Could digital wallets reinvent the customer experience? The post How payments innovation could transform the retail industry appeared first on Banking.com.

Industry 75

Industry Retail Innovation Payments 75

Perficient

NOVEMBER 21, 2024

After all, to remain competitive and compliant, financial services firms must innovate in ways that add business value, meet consumers’ evolving expectations, and build trust. Navigate 1033 open banking compliance deadlines with confidence We encourage leaders to identify mandates’ silver lining opportunities.

Compliance 221

Compliance Data Cards Meeting 221

Perficient

JULY 10, 2023

Defining Reputational Risk for Financial Services Institutions Reputational risk occurs when an institution’s action or lack thereof gives its stakeholders or employees a negative perception. Reputational risk is convoluted. However, these reputational risk management (RRM) frameworks are still widely underdeveloped.

social media 170

social media Risk Management Analysis Industry 170

PYMNTS

DECEMBER 6, 2016

Glen Fossella , CRO of Urban FT , recently joined Karen Webster for a discussion on where innovation in the banking environment is going and how banks — both big and small — are being challenged to keep up. KW: Innovation in the banking sector is blossoming. Here is an excerpt of the conversation.

Innovation 100

Innovation Mobile Digital Banking Technology 100

PYMNTS

JANUARY 13, 2021

That’s distributed banking, a FinTech model that “remains invisible and never enters into a customer relationship with the end user but rather facilitates the technology, payment choices, risk management and customer experiences necessary to delight everyone in the value chain.”.

Fintech 130

Fintech Customer Experience Lending Risk Management 130

Insights on Business

OCTOBER 16, 2018

Reengineering core banking systems that have been developed over decades while innovating fast enough to stay competitive would be like trying to change your tires while speeding down the freeway. It gives financial institutions the chance to open up legacy systems and harness APIs to deliver better services to customers and lift profits.

Capital 157

Capital Tools System blockchain 157

Bobsguide

FEBRUARY 22, 2022

Through focused, innovative products, services, and a redefined operating model, BDB has been stimulating and driving entrepreneurial activity in the country. The bank was looking for a modern, digital banking solution that would help it transform customer engagement through the delivery of contextual experiences.

Innovation 78

Innovation Customer Experience Strategy Operations 78

Abrigo

MARCH 2, 2023

Takeaway 2 According to Forrester data, firms pursuing technology-driven innovation grow three to four times faster than industry averages. Impact of technology Banking industry lessons from Southwest Airlines According to Forrester data, firms pursuing technology-driven innovation grow three to four times faster than industry averages.

Technology 195

Technology Lending Community Software 195

PYMNTS

MARCH 22, 2018

With Sift Science, they no longer need to make this tradeoff – they can reduce risk while also improving customer experiences.”. In a very short time, Simility has come to be recognized as a thought leader in fraud and risk management,” said CEO and co-founder Rahul Pangam.

Fraud 108

Fraud Atlanta Capital Big Data 108

Abrigo

MAY 5, 2022

Thankfully for bank and credit union executives, lenders, risk managers, and Bank Secrecy Act (BSA) Officers, banking podcasts and podcasts for credit unions are plentiful, and options are growing. Weekly episodes highlight innovators and industry players driving innovation in the financial services industry.

Community 195

Community Lending Maine Resources 195

Gonzobanker

FEBRUARY 23, 2022

As the collision of traditional banking and fintech continues, there will be more competition and more innovative banking solutions due to the increasing number of actors seeking defensible niches and operational scale. infrastructure and the capacity to manage a BaaS strategy to significantly complement the core business.

Community Bank 112

Community Bank Strategy Risk Management Fintech 112

PYMNTS

NOVEMBER 19, 2019

Payments is in a state of constant change, with decision points shifting as fast as each innovation, disruption and tweak in consumer behavior. The credit cycle will turn, and you’ll have a generation of credit risk managers who’ve not been through a recession yet. Do FIs want to navigate card programs through that?”.

Cards 140

Cards Apple Data Innovation 140

PYMNTS

APRIL 29, 2019

By combining EY’s business, risk and technology consulting expertise in the financial services sector with SAS’ advanced analytics platform, Citi said it can offer another service to further digitize the trade compliance process. managed services CIO, in the press release.

Analytics 123

Analytics Compliance Innovation Operations 123

Insights on Business

NOVEMBER 19, 2018

Both fintech firms and traditional enterprises are on the brink of significant disruption as companies leverage the rapid insights generated by AI in banking to drive demonstrable outcomes in customer experience, risk management and cost efficiency. Thinking Outside the Box.

Compliance 177

Compliance Regional blockchain Technology 177

Gonzobanker

NOVEMBER 2, 2023

In the throes of managing balance sheets and loan portfolios and at the same time executing daily “run the bank” operations, bankers are faced with the need to continuously develop new customer experiences and scale enterprise capabilities. Once they run buzzwords and innovations through management’s “B.S.

Leadership 151

Leadership Industry Management Resources 151

Insights on Business

JULY 1, 2019

Until recently, the words “customer experience” and “compliance” didn’t really come up in the same conversation – let alone exist in the same universe. There didn’t seem to be a need to connect this area, governed by rules and regulations, with the “front office” customer experience. Learn more at ibm.com/RegTech.

Compliance 96

Compliance Customer Experience Analysis Data 96

Insights on Business

OCTOBER 16, 2018

Creating compelling AI omni-channel customer experiences. Warren Raisch, IBM Executive Strategist, Watson Customer Engagement. Customers expect personalized engagement at every touch point. Craig Rector, IBM Offering Management, Commercial Payment Solutions. Monday, October 22, 2018. Veronese, 2nd level Room 2406.

Fraud 117

Fraud Customer Experience Analytics blockchain 117

PYMNTS

DECEMBER 3, 2019

Lots of innovators come to market claiming they’re ready to explosively disrupt the status quo, but the number of products that actually do manage that kind of up-and-to-the-right adoption pattern are far fewer in number. A lot of progress is going to have to be made around process and risk management for the change to fully happen.

Payments 141

Payments Risk Management Industry Regulation 141

PYMNTS

MARCH 22, 2018

But the onus is on the retailer to use that data in a productive and meaningful way, he emphasized, and to make the consumer experience more effective either by showing relevant recommendations or easing time to fulfillment. What we’re seeing with all of our customers for fraud prevention or risk management is that it is a big challenge.

Retail 100

Retail Data Fraud Risk Management 100

PYMNTS

OCTOBER 10, 2018

Rarely does the wire transfer come into play as an exciting, innovative payment rail ready to disrupt cross-border B2B payments. The wire transfer, made popular by Western Union more than 150 years ago, may not seem to be the most innovative rail. counterparts are not available.

Fraud 116

Fraud Compliance Innovation Payments 116