Perficient

OCTOBER 13, 2020

As this continued, along with businesses’ desires to prioritize customer relationships over their lifetimes, the value of overall customer experience (CX) has become paramount. Cloud-Based Contact Centers Enable Better Customer Experiences. Transitioning to CX Styled Customer Engagement Solutions.

Technology 340

Technology Customer Experience Software Resources 340

PYMNTS

MARCH 17, 2020

Simply put, the back-office systems are ill-equipped to handle the demands of technological innovation, especially as financial services cross channels. The Challenges Of Multi-Channel Payment Innovation. For many firms, with legacy infrastructure that has been in place for decades, scale becomes difficult.

Innovation 228

Innovation Payments System Security 228

Bobsguide

JUNE 3, 2022

Ground-breaking WWS ATM Acquiring Software Wins ATMIA Peter Kulik Innovation Award. The annual Peter Kulik Innovation Award celebrates innovations in the global ATM industry. The software implements a smart client / server architecture that makes managing ATM networks significantly more cost effective and productive.

ATM 148

ATM Innovation Florida Software 148

Bobsguide

JUNE 3, 2022

Auriga was recently honoured with the prestigious Peter Kulik Innovation Award from the ATMIA, the leading non-profit trade association representing the entire global ATM industry. Q: How do you feel about your Peter Kulik Innovation Award win? Q:What industry problems does Auriga’s integrated acquiring solution solve?

Innovation 147

Innovation ATM Software Policies 147

PYMNTS

DECEMBER 26, 2019

One can almost feel it in the bones: the excitement to come in the world of payments in 2020, as innovation sparks new business models and disruption. Part of that future seems likely to involve open-source software, and that’s why PYMNTS recently caught up with Arvind Swami, director of FSI for Asia-Pacific at Red Hat. Other Factors.

Software 132

Software Payments ATM Course 132

Perficient

FEBRUARY 11, 2021

Artificial intelligence (AI) has quickly become one of the industry’s biggest buzzwords, and many businesses are looking to utilize this technology to provide enhanced digital experiences. It continues to be adopted across various industry and technology verticals – including product information management (PIM).

Software 508

Software System Management Analytics 508

PYMNTS

JANUARY 16, 2020

A two-headed monster of rising churn and rampant fraud is menacing the growing subscription space, and many companies are spending big bucks to roll out innovative fraud-busting technologies to combat it.

Customer Experience 131

Customer Experience Fraud Video Security 131

Perficient

MAY 23, 2022

Innovative – as the world evolves with more digital acceptance, how is your commerce technology leveraging adjacent capabilities such as telematics or application performance indicators (APIs)/embedded insurance to create new buying opportunities and support consumer retention. Should we do this? Evaluate and prioritize the existing roadmap.

Strategy 294

Strategy Technology Customer Experience Innovation 294

Perficient

FEBRUARY 2, 2023

The Mastercard’s pilot biometric technology , on the other hand, if widely adopted, would require more intensive widespread hardware and software updates. Perficient specializes in strategizing and engineering seamless point-of-sale and embedded finance experiences for businesses across industries.

Industry 471

Industry Trends social media Payments 471

Cisco

DECEMBER 21, 2020

As you read in part one of this blog, due to the pandemic and the resultant exponential increase in digital transactions, Customer Experience is far more paramount than ever before, across all demographics. And best of all, your developers would have time and flexibility to innovate instead of chasing alerts.

Customer Experience 93

Customer Experience Innovation Policies Security 93

Perficient

AUGUST 1, 2022

Adam Caplan, Salesforce’s Senior Vice President of emerging technology, explained said that the software targets brands who want to drive engagement and provide their customers with special event access via NFTs rather than sell works of art.

blockchain 294

blockchain Chicago Fraud Conference 294

PYMNTS

MAY 29, 2019

According to the Making Instant Pay Global Playbook , public utility companies are innovating their payment methods to include online and mobile options to meet consumer demand and stay competitive. Broader customer bases and geographic expansion, however, are influencing how instant payments are being rolled out.

Innovation 145

Innovation Mobile Company Payments 145

PYMNTS

DECEMBER 27, 2018

It has been a year of innovations for quick-service restaurants (QSRs), with chains rolling out new digital technologies to help diners order and pay for food without having to wait in line. These are just some examples of how restaurant technology innovations powered convenient restaurant experiences this year: Online Ordering Expansions.

Innovation 157

Innovation Branding Online Technology 157

PYMNTS

AUGUST 12, 2020

ShipStation , which works in eCommerce shipping, has collaborated with SAP to launch new enterprise resource planning (ERP) software, according to a press release. The software is designed for small- to medium-sized businesses (SMBs) in eCommerce. The innovation will help companies scale their businesses better, the release stated.

Software 116

Software Customer Experience Analytics Innovation 116

PYMNTS

JULY 18, 2019

Depending on where you look, the chasm yawns wide when it comes to innovating with new technologies or features. In a PYMNTS interview with Karen Webster, Joe DeRosa, EVP of Global Sales at i2c , discussed the findings of the July 2019 Innovation Readiness Playbook , subtitled “Leveling the Playing Field for Different-Sized FIs.”

Innovation 155

Innovation Study Technology Millennials 155

PYMNTS

DECEMBER 28, 2020

Yet within the traditional FIs, it’s been important to push through the inertia that has tempered innovation. Drilling down a bit into those innovation efforts, he said, FinTechs and software companies, in general, are trying to become payment companies.

Payments 215

Payments Innovation Software Fintech 215

PYMNTS

SEPTEMBER 16, 2020

The technology challenge that confronts incumbent FIs is one where they must create a customer experience that is integrated across channels, which touches on everything from how the FI supports the customer, the data that is made accessible, and ultimately how that data is used (and even how banks personalize their services).

Digital Banking 294

Digital Banking Software System Meeting 294

PYMNTS

APRIL 30, 2019

Cross River Bank, a company that provides banking services for FinTechs, has partnered with payments processor and tech provider RS2 Software to provide an improved payment and digital banking experience for its customers, the companies announced.

Digital Banking 179

Digital Banking Payments Software Fintech 179

Perficient

MAY 21, 2021

She eventually moved back to Milwaukee to return to school and earned her associate degree in Web and Software Development from Milwaukee Area Technical College (MATC) in December 2020, where she was even a tutor for the web development program. Joy brings experience from everything from international relations to economics to software.

Milwaukee 348

Milwaukee Software Course Detroit 348

Perficient

JANUARY 11, 2021

What customer research warranted Product Owners to drive this crop of apps? Which leads me to what still seems to be a big miss in software product design, development and management today; research-driven product innovation. There are hard ways with diminishing returns, and there are easy ways.

Study 309

Study Innovation Groups Survey 309

Perficient

JANUARY 16, 2023

Put simply, embedded finance is the placing of a financial product in a nonfinancial customer experience, journey, or platform. . The risk is that the software must be maintained going forward. . This approach will keep all incremental revenue with the firm while minimizing the risk of the software apps becoming stale. .

blockchain 275

blockchain Customer Experience Software Strategy 275

PYMNTS

JANUARY 7, 2021

eCommerce was the name of the game for consumers and retailers in 2020, with merchants’ success hinging on the power of rapid innovations and intuitive responses to consumers’ demands. Customers and retailers alike faced numerous challenges last year, however, ranging from intermittent lockdowns to economic uncertainty.

Innovation 168

Innovation Retail Customer Experience Online 168

Bank Innovation

APRIL 29, 2020

In this monthly Q&A segment, Bank Innovation features executives and industry thought leaders who highlight technology and innovation trends in financial services, and explores strategy and best practices in leading financial institutions. As Alan Chabot steps into to his new role as TD Wealth’s head of U.S.

US 259

US Innovation Trends Strategy 259

PYMNTS

DECEMBER 9, 2019

Although the health, beauty and wellness services industries tend to get lumped together, a closer look at the demands across these segments reveals there is no such thing as a one-size-fits-all solution that Software-as-a-Service providers can offer. Take salons, for instance. With such low margins, their business can’t afford that.”.

Innovation 130

Innovation Payments Software Analytics 130

Bank Innovation

FEBRUARY 25, 2020

Intuit, the business and financial software company behind TurboTax, QuickBooks and Mint, plans to buy personal finance platform Credit Karma for $7.1 The deal, according to Intuit, will allow Credit Karma to zero in on creating a “financial identity” for customers and allow their data to be used for […].

Software 259

Software Data Company Customer Experience 259

Perficient

OCTOBER 24, 2024

This mitigates the risk of customer service representatives providing incorrect information and ensures compliance with regulatory disclosures, ultimately enhancing the overall customer experience while reducing costs. Co-pilots: Software supported and enabled traders to operate more efficiently and swiftly.

Regulation 221

Regulation Risk Management Compliance Fraud 221

Abrigo

JUNE 14, 2017

For some financial institutions, partnering with software providers has helped them maintain a competitive advantage. Technology partners offer much more than just software to banks; a fintech partnership provides delivery channels, convenience, corporate governance , advisory services, and industry data.

Fintech 170

Fintech Software Lending Millennials 170

Accenture

JUNE 17, 2019

Open APIs, for example, serve as a bridge between software components to connect banks with ecosystem partners (such as fintechs) in providing better customer service, enable end-to-end straight-through processing and help banks shrink their legacy systems’ footprint in favor of lightweight architectures built on microservices and the cloud.

Customer Experience 163

Customer Experience Operations System Software 163

Cisco

JANUARY 10, 2023

Differentiate – Build, Buy, Partner; New User Experiences, Products, Services; Accelerated Product, Services, and Business Process Innovation; Distributed Ecosystem/ Connectivity and Intelligence. Cloverhound is skilled in delivering solutions with the best of innovation and simplicity. Cybersecurity Readiness Assessment.

Digital Strategies 174

Digital Strategies Strategy America Innovation 174

PYMNTS

JUNE 20, 2019

That’s a mouthful, but it means LISNR, which sells ultrasonic-sound transmission technology for use in retail and payments, gets an opportunity for an innovation boost, alongside retail leaders from around the world. LISNR purposely built its capabilities on software, rather than hardware, to make it more compatible and scalable.

Payments 203

Payments Retail Innovation Technology 203

PYMNTS

MARCH 18, 2016

” Innovation Project 2016 — where hundreds of leaders across the payments, commerce, tech and security ecosystems joined together under one roof with one mission: navigating the balance between the leading and the bleeding edge. Especially when your talking innovations in payments. So, how did Day 2 end up?

Innovation 100

Innovation Security Industry blockchain 100

Perficient

AUGUST 5, 2020

The goal of my team is to onboard my client’s customers with the client’s software products. We have built an environment which is Nurturing, Motivating, Innovative, Rewarding, Fun and does not shy from challenging colleagues to explore and work at the top of their skill sets.” — Surabhi Nigam , Senior Technical Consultant.

Technology 441

Technology Austin Leadership US 441

Abrigo

DECEMBER 2, 2015

As consumers adopt the latest technology, businesses must do the same in order to provide services and customer experiences that align with today’s technology. Today, technology is progressing so quickly that “innovation” is a buzz word. Bloomberg created an innovation index to monitor the world’s progress.

Operations 150

Operations Technology Customer Experience Software 150

Insights on Business

JANUARY 4, 2018

This is due, in part, by the rise of the fintechs, which are driving innovation across every area of banking. Fintechs were nearly all born in the cloud and they operate with a nimbleness that enables them to serve customers very effectively. The importance of the customer experience can’t be overstated.

Customer Experience 156

Customer Experience Innovation Fintech Technology 156

Bank Innovation

FEBRUARY 3, 2020

Having pieces of software that attach on to the core nicely and seamlessly is always important,” said Elizabeth Smiley Glasbrenner, co-founder and CEO of Smiley Technologies. […].

Community Bank 221

Community Bank Community Software Technology 221

PYMNTS

JANUARY 20, 2021

We are seeing payments become an inextricable and largely invisible part of customers’ experiences with different product or service providers. The payment process is woven entirely into the service via software. That’s no surprise, given the pace of innovation in B2C versus B2B payments over the years.

Payments 175

Payments Examples Software Management 175

PYMNTS

SEPTEMBER 20, 2018

Adobe announced it has entered into a definitive agreement to acquire software company Marketo for $4.75 With nearly 5,000 customers, Marketo combines planning, engagement and measurement capabilities into an integrated B2B marketing platform. billion , subject to adjustments.

CA 143

CA Customer Experience Leadership Software 143