Perficient

FEBRUARY 2, 2023

In 2023, we anticipate that more and more vendors will hop on the Instagram Shopping train. The success of social media payment capabilities showcases the need to meet customers where they are. Reach out to one of our subject matter experts today to learn more about how we can elevate your customer experience.

Industry 471

Industry Trends social media Payments 471

PYMNTS

OCTOBER 11, 2018

Consumers expect fast, efficient service that barely requires them to look up from their smartphones, and the modern QSR needs to innovate accordingly. Winning over that crowd can mean working with third-party services, changing loyalty models and making sure the digital experience is just as quick and easy as it is in a physical store.

Innovation 158

Innovation Mobile Online Customer Experience 158

Bank Innovation

NOVEMBER 14, 2019

Early Warning Services, the bank-owned company behind peer-to-peer payments service Zelle, is on a path to position the brand as part of a solution to financial health challenges, particularly among Gen Z users. Its latest move is a partnership with education company EVERFI, announced Thursday.

Training 170

Training Branding Payments Company 170

Insights on Business

OCTOBER 3, 2018

IBM RegTech Innovations. Mounting pressures on financial institutions to drive out costs, improve customer experience, complete with emerging players, and comply with new regulation mean that adopting advanced technologies will not be optional. Key Areas for Digital Disruption within Financial Services.

Industry 155

Industry Innovation blockchain Compliance 155

Perficient

JANUARY 26, 2021

They make time to answer questions and help me understand why something was built a certain way so that I can better explain it to a client, or train them on how to use what we’ve built.” — Jim Petillo , Technical Consultant, and Sitecore Ambassador MVP. I respect that people on our team are available.

Training 322

Training Community Strategy Leadership 322

South State Correspondent

JANUARY 23, 2023

Our innovation working group, called Spark, has been playing with the tool for the past several months, and this article details how we use it to jump our productivity by 20%. How Bankers Will Use This Amazing Tool Bankers can use ChatGPT in various ways to improve their productivity, operations, and customer experience.

Tools 370

Tools Examples Data Analysis 370

PYMNTS

MARCH 18, 2020

In that context, Julia Li, director at Baidu Research Institute USA , told Karen Webster, the part for artificial intelligence (AI) to play is obvious: Make the customer experience much smoother and easier than before by stitching all of those discrete actions into something that is a smoother, “one-click” journey.

Training 249

Training Technology Innovation Comparison 249

Jeff For Banks

MARCH 3, 2025

To stay ahead, we must blend our community roots with cutting-edge innovation. Copilot isnt just another tech add-onits a game-changer that enhances efficiency, empowers staff, and elevates customer experiences without disrupting our workflows. Glencoe and Edina) for customer service and operations.

Community Bank 74

Community Bank Community Minnesota Security 74

South State Correspondent

MAY 9, 2022

The most significant problem with bank innovation is that bankers see or hear about a sexy piece of technology at a conference or at another bank and then acquire it. Does the Bank Technology Improve the Customer Experience Across the Bank’s Platform? How Will My Employees Access the Bank Technology?

Technology 195

Technology Customer Experience Data Training 195

Abrigo

FEBRUARY 6, 2024

It is imperative for community financial institutions to adopt innovative technology solutions that protect customer funds without impacting the customer experience.” Enterprise risk management is a complex process that pays for itself through cost reduction, brand and reputation enhancement, and bottom-line success.

Fraud 221

Fraud Training Trends Regional 221

PYMNTS

FEBRUARY 5, 2019

Prior to that, he spent 20 years at LVMH evolving the customer experience at Louis Vuitton, as noted in the press release. Meanwhile, Mollo, who reports to Goubert, is charged with enhancing the customer experience and testing and rolling out customer engagement tools and events. ”

Customer Experience 128

Customer Experience Retail Groups Training 128

Perficient

AUGUST 5, 2020

We have built an environment which is Nurturing, Motivating, Innovative, Rewarding, Fun and does not shy from challenging colleagues to explore and work at the top of their skill sets.” — Surabhi Nigam , Senior Technical Consultant. .” — Ryan Bourque , Senior Technical Consultant.

Technology 441

Technology Austin Leadership US 441

PYMNTS

AUGUST 12, 2020

After all, customers generally look to self-serve as a matter of preference. And, McFarland added, letting customers serve themselves requires less training and staff time on the payor’s part. That is often a way that large companies can innovate and drive change,” McFarland said.

Training 264

Training System Payments Customer Experience 264

Bank Innovation

JULY 26, 2019

based community bank recently trained all 538 of its customer-facing employees in digital banking with a seven-week […]. OceanFirst Bank is seeing more consumers and businesses choosing to interact with the bank via video and, as a result, it is preparing for a future when bankers will be comfortable working in that channel.

Video 199

Video Training Community Bank Community 199

South State Correspondent

JANUARY 3, 2024

These books span a range of banking topics but emphasize second-order thinking, productivity, building client relationships, and innovation. This work offers bankers a set of rules for successfully capitalizing on innovation and a guide of when bankers should innovate and when not.

Leadership 370

Leadership Management Strategy How To 370

Perficient

FEBRUARY 29, 2024

Explore and integrate alternative data sources and innovative scoring models to offer fairer assessments of creditworthiness. Intelligent automation and other data analytic tools enable banks to optimize processes, enhance decision-making, and improve customer experiences.

Trends 221

Trends Industry Analytics Compliance 221

Perficient

MARCH 8, 2023

Another issue is the common “broken rung” women experience when trying to move up from an entry-level role to a managerial role; a woman who holds an entry-level role is far less likely than her male counterpart to be slated into a managerial position. Gender diversity is an essential component of delivering elevated business strategies.

Innovation Strategies 275

Innovation Strategies Study Marketing Strategy 275

Independent Banker

DECEMBER 31, 2022

(L-R): Union Savings Bank’s executive vice president, Rick Judd; vice president of digital channels Chris Barlow; and director of USB Innovation Center Peter Scotch at USB’s historical Main Street Danbury, Conn., It’s designed to automatically track and analyze customers’ spending habits, then offer opportunities to budget and save money.

Rhode Island 151

Rhode Island Community Bank Tools Community 151

PYMNTS

JULY 9, 2020

Last month, the two entities said they were working in partnership with Dallas College to train, inspect and certify restaurants, and their safety efforts, as they reopen in the wake of the pandemic. The enterprise has been helping eateries improve their customer experience through surveys, mystery shopping and other efforts.

Texas 211

Texas Training social media Dallas 211

South State Correspondent

MARCH 7, 2023

Last week, we convened a group of 30 bankers to train on ChatGPT and ideate around new banking products related to the enterprise version. Type a prompt into ChatGPT, and it searches its training data (information on the internet up to 2021), matches patterns and then generates your answer based on these recognized patterns.

Training 195

Training Video Tools US 195

PYMNTS

APRIL 28, 2017

Speech Analytics features innovative new dashboards and visual analytics to make it easier for telesales teams to quickly identify opportunities for retargeting and recognize areas for improvement. These same tools allow us to more efficiently coach and train our sales and operations staff to meet our customers’ expectations.

Analytics 134

Analytics social media Innovation Operations 134

Perficient

MAY 21, 2021

Jessica brings forward twenty years of customer service experience and recently received her Personal Training fitness certification. She hopes to use that experience in understanding the customers and client needs and to build products reflecting that expertise.

Milwaukee 348

Milwaukee Software Course Detroit 348

South State Correspondent

OCTOBER 20, 2022

While these rules were derived from improving time-on-task, they can enhance bank performance no matter what metrics a bank uses for customer, employee, or total experience (the combination of employee and customer experience). Design or pick the fastest customer experience. The result?

Policies 195

Policies Training Customer Experience Examples 195

PYMNTS

JULY 1, 2016

Singapore is on a mission to build up a Smart Nation by utilizing innovation and technology to create opportunities and strengthen communities. Between 2011 and 2015, the government allocated $16 billion to help accelerate Singapore’s research, innovation and enterprise landscape. Innovation On The Rise.

National 133

National Training Bitcoin Samsung 133

PYMNTS

JANUARY 13, 2021

Michael Shields , business line executive at FIS , told PYMNTS in a recent interview that artificial intelligence (AI) can streamline and modernize the order-to-cash process and improve collections on outstanding invoices, freeing up resources for innovation and improving relationships between buyers and suppliers. Improving Cash Flows .

Resources 235

Resources Payments Operations Training 235

Abrigo

SEPTEMBER 11, 2023

Takeaway 2 AI can lead to more accurate and consistent outputs or predictions, better risk management, and improved customer experiences. In the simplest sense, generative AI refers to artificial intelligence models that generate new data similar to the data that “trained” the model.

Risk Management 195

Risk Management Data Technology Fintech 195

South State Correspondent

NOVEMBER 20, 2024

In this article, we will touch on innovation, technology and banking strategy to show why banks tends to overemphasize ease, familiarity and convenience instead doing the difficult task upfront that will ultimately keep things simple. We should build a single quality workflow that is built with the customer and employee in mind.

Strategy 195

Strategy Resources System Management 195

Accenture: Banking

FEBRUARY 23, 2017

The right digital tools and training can make bank sales people trusted problem solvers, brand ambassadors and advisors who can orchestrate the best combination of in-person and online banking. To find out more, read the recent Efma and Accenture report, The banking sales force—now what?

Training 150

Training Apple Tools Branding 150

Accenture: Banking

FEBRUARY 23, 2017

The right digital tools and training can make bank sales people trusted problem solvers, brand ambassadors and advisors who can orchestrate the best combination of in-person and online banking. To find out more, read the recent Efma and Accenture report, The banking sales force—now what?

Training 150

Training Apple Tools Branding 150

PYMNTS

AUGUST 18, 2016

In a retail world increasingly dominated by customer experience as opposed to products alone, it is not surprising that a firm that caters to pet owners would try to build a better experience for their real customer. ”

New York 100

New York Customer Experience Training Retail 100

PYMNTS

MAY 6, 2016

stores over the course of the next year in an attempt to remind customers that Walmart is a friendly place that says “hello” to you on the way in, as well as a secure place that makes sure you aren’t trying to smuggle a 72-inch plasma with you on the way out.

Customer Experience 100

Customer Experience Training Course Strategy 100

Perficient

FEBRUARY 19, 2021

Gartner customer experience research shows the value of team engagement: Two-thirds of the drivers of customer satisfaction are due to “feel factors,” or how customers feel during and about their experience. Innovation is one of our Perficient values and we don’t get there by restraints.

Leadership 352

Leadership social media Survey Meeting 352

PYMNTS

AUGUST 8, 2019

Loyalty can be even trickier when consumer demand is well ahead of FI innovation — as is the case for credit unions, as documented by the Credit Union Innovation Playbook from PYMNTS. percent of CUs actively invested in loyalty and rewards innovations during the past three years. Customer Experience. Yet, only 29.4

Fraud 124

Fraud Innovation Customer Experience Branding 124

PYMNTS

NOVEMBER 19, 2019

The technology is designed to enhance the customer experience, obviously, but also to drive sales and bigger basket conversions on the theory that the easier it is to experiment with different looks, the more likely the customer is to be driven to multiple purchases. We’re like a chameleon.

Retail 102

Retail Innovation Training Video 102

PYMNTS

MARCH 14, 2017

Stich commented on how training chatbots to behave in the way businesses want them to is something that we’ll likely continue to see moving forward. The real beauty behind the training is that it’s done through pure user testing and allows certain unique elements to come up during development that you didn’t foresee.

Retail 122

Retail Training Conference Technology 122

PYMNTS

JULY 15, 2019

Both firms are human resources Software-as-a-Service (SaaS) providers specializing in compliance and training, but the firms pointed to Mammoth HR’s strength in the payroll and human capital management spaces as key additions to the combined company. In a press release , ThinkHR announced it has reached an agreement to merge with Mammoth HR.

Resources 100

Resources Software Training Capital 100

Bobsguide

FEBRUARY 22, 2022

Through focused, innovative products, services, and a redefined operating model, BDB has been stimulating and driving entrepreneurial activity in the country. The bank was looking for a modern, digital banking solution that would help it transform customer engagement through the delivery of contextual experiences.

Innovation 78

Innovation Customer Experience Strategy Operations 78