Perficient

APRIL 24, 2024

Customer Experience: Understanding advisors’ and managers’ needs, we tailored solutions to elevate service and engagement. Innovation & Product Development: Leveraging cloud solutions, we enhanced spreadsheet capabilities, boosting productivity. Let us navigate your journey to success.

Strategy 440

Strategy Data Analysis Operations 440

South State Correspondent

MAY 1, 2024

For inspiration in banking innovation, we often look to other industries. Instead of thinking traditionally, Gentle Monster pursued a strategy of innovation and creativity to become the hottest sunglass company globally, creating a company currently valued at $900 million. Honkook Kim and his Gentle Monster Brand is a perfect example.

Innovation 195

Innovation social media Branding Marketing 195

Bank Innovation

NOVEMBER 11, 2019

According to Dominc Venturo, chief innovation officer at U.S. Bank, any new idea incubated within the bank should have a measurable effect on customer experience.

Minneapolis 199

Minneapolis Customer Experience US Innovation 199

PYMNTS

AUGUST 6, 2019

Allow us at PYMNTS to do our own small part in that ongoing effort, and apply that quote to the world of B2B customer experience — and the never-ending push to build a better digital ecosystem around that concept. A robust, predictive and personal customer experience (CX), arguably, is becoming the name of the game. “CX

Customer Experience 170

Customer Experience Data Technology Examples 170

PYMNTS

OCTOBER 8, 2020

As cloud technologies emerge to help financial institutions (FIs) drive digital innovation, Finastra has introduced its Fusion Payments To Go offering for small and medium-sized banks. By adopting Vault, we unlock new possibilities to deliver a seamless banking experience that will inevitably help us reach more customers.”.

Innovation 301

Innovation Technology Fintech Payments 301

Perficient

FEBRUARY 22, 2023

As a global consulting firm operating in North America, Latin America, Europe, and Asia, the topic of cross-border payments using blockchain technology is one in which we are investing through innovative initiatives. Next, we’re observing a continuously increased focus on customer experience. Interested in learning more?

Trends 474

Trends North Carolina Customer Experience Charlotte 474

Cisco

DECEMBER 21, 2020

As you read in part one of this blog, due to the pandemic and the resultant exponential increase in digital transactions, Customer Experience is far more paramount than ever before, across all demographics. In fact, people tell us that they ignore most of the alerts. Few companies tell us that they can “assure performance”.

Customer Experience 93

Customer Experience Innovation Policies Security 93

Cisco

DECEMBER 14, 2020

According to The App Attention Index , people today are far less tolerant of problems with digital services than they were just two years ago, and they’re now far more likely to take decisive action – deleting apps, turning to the competition, and sharing their negative experiences far and wide. The Pandemic’s effect on Customer Experience.

Customer Experience 78

Customer Experience Innovation Branding Study 78

Bank Innovation

JULY 8, 2019

Survey after survey tells us that customers continue to value their experience at the branch. Perhaps it is because humans reassure them. A handshake, a frank conversation about the future, the eye contact, a personal story – these are exchanges that build trust and relationships. According to some […].

Customer Experience 210

Customer Experience Survey US Retail 210

Bank Innovation

JANUARY 27, 2020

customers, the company confirmed to Bank Innovation on Monday. in August 2019, has 5 million customers globally. What’s made us successful is that we’ve had a number of years globally to figure out what design, usability and overall customer approach […]. The company, which launched in the U.S.

US 243

US Digital Banking Innovation Company 243

Perficient

MARCH 10, 2022

The awards acknowledge excellence in overall revenue performance, growth with Acquia’s Open Digital Experience Platform (DXP), outstanding contributions to Acquia product innovation, and impact on their communities. We’ve enhanced upon the Acquia Drupal Cloud to provide ideal experiences in healthcare that meet HIPAA requirements.”.

Customer Experience 474

Customer Experience Innovation Regional Community 474

Bobsguide

JUNE 3, 2022

Ground-breaking WWS ATM Acquiring Software Wins ATMIA Peter Kulik Innovation Award. The company received the award for WinWebServer ( WWS), its integrated ATM Acquiring solution, at a special ceremony during the ATMIA US Conference taking place in Orlando, Florida.

ATM 148

ATM Innovation Florida Software 148

PYMNTS

JULY 31, 2019

As PYMNTS readers know, the role and appeal of FinTech is increasing significantly as consumer demands rapidly change, and technology and regulatory efforts encourage further innovation in digital payments and global transactions. FinTech Partnerships.

Fintech 192

Fintech Innovation US Payments 192

Perficient

JUNE 24, 2020

He interviews people across the spectrum, from practitioners to analysts to industry thought leaders, and explores various topics including innovation, technology, and customer experience. In the newest episode, Sean shared some anecdotes and his thoughts on customer experience in the financial services industry.

Customer Experience 332

Customer Experience Maine Course Industry 332

PYMNTS

MARCH 23, 2018

In financial services today, security and innovation can work with each other, and against each other. FinServ cybersecurity is, of course, a prime target for innovation. But customers’ constant demand for cutting-edge products and services is adding to the load of already heavy security burdens.

Innovation 186

Innovation Security Technology Customer Experience 186

Bank Innovation

JULY 8, 2019

Survey after survey tells us that customers continue to value their experience at the branch. Perhaps it is because humans reassure them. A handshake,

Customer Experience 150

Customer Experience Survey US Retail 150

South State Correspondent

MAY 18, 2023

This month, we rolled out “Tate,” our generative AI chatbot driven by ChatGPT that was designed to increase the productivity of our employees and allow us to become familiar with large language models. Based on the scientific method, this approach enabled us to focus on the highest risks. In these sessions, you can dream.

US 195

US Training Examples Data 195

Perficient

AUGUST 2, 2024

Improve customer experience. Product Operating Model: We focus on developing robust product operating models that align with our clients’ business objectives, ensuring sustainable growth and innovation. Focus on business outcomes, not just outputs.

America 450

America Report Technology Software 450

FICO

JUNE 27, 2022

Build Winning Customer Experiences Without Tanking Efficiency. Banking and insurance companies have a customer experience problem: despite spending hundreds of millions of dollars trying to optimize their clients’ customer experiences through digital transformation – spending that totaled more than $1.3

Customer Experience 52

Customer Experience Analytics Strategy Management 52

PYMNTS

JUNE 19, 2020

Honest customer feedback can be critical to improving customers’ experiences at QSRs as restaurants reopen and invite consumers into reconfigured dine-in areas. These efforts are imperative to the success of our companies because listening to the customer gives our team perspective and direction,” Wiley said.

Customer Experience 141

Customer Experience social media Ohio Operations 141

Perficient

SEPTEMBER 21, 2023

The ability for intelligence automation tools to be able to quickly and accurately grab the most relevant and accurate information regarding a customer’s inquiry, sales deal, or more is based on many data-readiness factors. Data-readiness factors may include: Data cleanliness – Do we have a unified view of our customers?

Data 491

Data Tools Customer Experience Security 491

Bank Innovation

APRIL 29, 2020

In this monthly Q&A segment, Bank Innovation features executives and industry thought leaders who highlight technology and innovation trends in financial services, and explores strategy and best practices in leading financial institutions. As Alan Chabot steps into to his new role as TD Wealth’s head of U.S.

US 259

US Innovation Trends Strategy 259

Cisco

JULY 29, 2021

In our ever-changing world, where the application represents the business itself and the level of digitization it provides is directly related to the perception of the brand; enterprises must ensure they stand differentiated by providing exceptional user experience – both for their customers as well as their employees alike.

Customer Experience 168

Customer Experience User Experience Analytics Resources 168

Perficient

SEPTEMBER 18, 2020

Perficient has helped our clients take applications and systems from good to great by innovating the customer experience, creating a new process or optimizing an existing one, or enabling a new service for the organization. How do you bring these innovations to your organization? Share your story with us.

Video 348

Video Customer Experience System Innovation 348

Perficient

AUGUST 4, 2024

This integration ensures that payment data is transmitted securely and efficiently, enhancing the customer experience and reducing transaction times. API Management benefits your products & customers as much as it benefits your development teams. Contact us to learn more!

Industry 467

Industry Compliance Examples Risk Management 467

Perficient

SEPTEMBER 19, 2023

The world’s largest gathering of insurance innovation, InsureTech Connect (ITC) , is right around the corner. Perficient recently launched its Generative AI Innovation Group , which combines our AI and strategy expertise with an agile, pragmatic approach to building solutions. What Matters Most to Insurers in 2023?

Conference 221

Conference Strategy Innovation Industry 221

Perficient

AUGUST 4, 2023

In today’s rapidly advancing technology landscape, businesses face a profound revolution in operations, customer interactions, and innovative endeavors. Drive innovation with creative talent and practices.” Contact us now to discover how our digital transformation expertise can take your business to new heights.

Digital Strategies 419

Digital Strategies Strategy Report Customer Experience 419

PYMNTS

JUNE 12, 2019

The myth of the lone (and possibly mad) scientist died out a long time ago, as the industrial age led to teams of researchers working together (or at healthy cross purposes) to enable innovation. This QR code can lead to a more expensive transaction and a less seamless experience compared to NFC.”. Customer Journey.

Innovation 192

Innovation Retail Metro Case Study 192

PYMNTS

JANUARY 6, 2021

And according to Doug Brown, senior vice president and general manager of digital banking at NCR , simplicity and innovation have turned what could have been a disastrous year into a transformational pivot for the better. Brown said in a recent conversation with PYMNTS’ Karen Webster.

Innovation 318

Innovation Data Examples Community Bank 318

Insights on Business

MAY 22, 2019

Many conveniences that customers enjoy as a result of modern banking carry an increased risk of fraud. Global card fraud losses are on the rise—from 2016 to 2025, they are projected to nearly double, climbing from US $22.8 Protecting customers and the customer experience. billion to nearly $50 billion.

Customer Experience 87

Customer Experience Payments Fraud Security 87

Perficient

JULY 18, 2024

Unleashing the Power of AI and Real-Time Insights The optimized combination of real-time and batch data fabric AI processing removes the guesswork and early morning legwork from day-to-day operations while also supporting our client’s goals to enhance efficiencies and improve customer experiences. Interested in a deeper dive?

Management 221

Management Data Customer Experience Innovation 221

PYMNTS

MARCH 12, 2019

Innovation has always been important for community banks, but the driving force of digitization over the last decade has greatly sped up the pace, said Kevin Tweddle, chief innovation officer for the Independent Community Bankers of America ( ICBA ). Innovating for Community Banks.

Community Bank 205

Community Bank Community Innovation Fintech 205

Perficient

MARCH 3, 2023

In this blog, we reviewed how non-financial firms can offer their customers insurance protection on their purchases. If you would like to have Perficient strategize and help deliver digital dominance on your firm’s embedded finance journey, reach out to us here.

Meeting 275

Meeting Customer Experience Apple Innovation 275

Perficient

SEPTEMBER 10, 2020

Our strategists use Perficient’s CX IQ Customer Experience Assessment to evaluate clients’ customer experience strengths and weaknesses. CX IQ results tell us that, on average, an organization’s functional leaders agree on about 74% of the capability-related issues their firms are facing.

Digital Strategies 405

Digital Strategies Strategy Customer Experience Leadership 405

Perficient

FEBRUARY 22, 2023

Whether you’re an insurance carrier or a broker, change is here and change is about to accelerate beyond the prior few years when our world was modified in ways none of us had ever seen. The new data paradigm focuses on using data to prepare for the future. Research has shown that number for some to be around 98%.

Trends 275

Trends Customer Experience Data Case Study 275

Perficient

FEBRUARY 28, 2024

Perficient’s insurance experts, who were interviewed for this report, echo this sentiment, emphasizing the need for insurers to embrace innovation to stay relevant. Those who heed the call to transform and innovate will carve out a prosperous future, while those who resist change may find themselves struggling to stay afloat.

Innovation 251

Innovation Regional Strategy Trends 251

PYMNTS

NOVEMBER 9, 2018

percent of retailers have said they innovate to improve customer loyalty. That, in fact, is one of the main findings in the new Retail Innovation Readiness Index from PYMNTS, powered by FinTech firm AEVI. Things have changed, though, he said — one reason why that innovation finding carries such weight. “I

Innovation 174

Innovation Retail Maine Security 174