Perficient

APRIL 24, 2024

Customer Experience: Understanding advisors’ and managers’ needs, we tailored solutions to elevate service and engagement. Innovation & Product Development: Leveraging cloud solutions, we enhanced spreadsheet capabilities, boosting productivity. Let us navigate your journey to success.

Strategy 440

Strategy Data Analysis Operations 440

Perficient

JUNE 24, 2020

He interviews people across the spectrum, from practitioners to analysts to industry thought leaders, and explores various topics including innovation, technology, and customer experience. In the newest episode, Sean shared some anecdotes and his thoughts on customer experience in the financial services industry.

Customer Experience 332

Customer Experience Maine Course Industry 332

Perficient

JUNE 22, 2020

In my earlier post , I shared our motivation for Now/New/Next and why our clients are using it to rapidly make smart decisions to focus their Customer Experience attention. At the center of Now/New/Next is knowing where you stand with your customers. What Experiences Are You Delivering? The Approach.

Customer Experience 531

Customer Experience Comparison Strategy social media 531

Bank Innovation

NOVEMBER 11, 2019

According to Dominc Venturo, chief innovation officer at U.S. Bank, any new idea incubated within the bank should have a measurable effect on customer experience.

Minneapolis 199

Minneapolis Customer Experience US Innovation 199

Bank Innovation

JANUARY 27, 2020

customers, the company confirmed to Bank Innovation on Monday. in August 2019, has 5 million customers globally. What’s made us successful is that we’ve had a number of years globally to figure out what design, usability and overall customer approach […]. The company, which launched in the U.S.

US 243

US Digital Banking Innovation Company 243

PYMNTS

AUGUST 6, 2019

Allow us at PYMNTS to do our own small part in that ongoing effort, and apply that quote to the world of B2B customer experience — and the never-ending push to build a better digital ecosystem around that concept. A robust, predictive and personal customer experience (CX), arguably, is becoming the name of the game. “CX

Customer Experience 170

Customer Experience Data Technology Examples 170

Bank Innovation

JULY 8, 2019

Survey after survey tells us that customers continue to value their experience at the branch. Perhaps it is because humans reassure them. A handshake, a frank conversation about the future, the eye contact, a personal story – these are exchanges that build trust and relationships. According to some […].

Customer Experience 210

Customer Experience Survey US Retail 210

Perficient

JULY 15, 2020

It affects decision making on everyday basis which does not let these enterprises provide value to their customers in an efficient manner. We at Perficient leverage Customer Experience Mapping the most. What is Phase 0 in terms of Customer Experience Mapping for our customers? Legacy infrastructure.

Data 497

Data Customer Experience Analytics Industry 497

PYMNTS

MARCH 23, 2018

In financial services today, security and innovation can work with each other, and against each other. FinServ cybersecurity is, of course, a prime target for innovation. But customers’ constant demand for cutting-edge products and services is adding to the load of already heavy security burdens.

Innovation 186

Innovation Security Technology Customer Experience 186

Perficient

SEPTEMBER 18, 2020

Perficient has helped our clients take applications and systems from good to great by innovating the customer experience, creating a new process or optimizing an existing one, or enabling a new service for the organization. How do you bring these innovations to your organization? Share your story with us.

Video 348

Video Customer Experience System Innovation 348

Perficient

SEPTEMBER 10, 2020

Our strategists use Perficient’s CX IQ Customer Experience Assessment to evaluate clients’ customer experience strengths and weaknesses. CX IQ results tell us that, on average, an organization’s functional leaders agree on about 74% of the capability-related issues their firms are facing.

Digital Strategies 405

Digital Strategies Strategy Customer Experience Leadership 405

PYMNTS

JULY 31, 2019

As PYMNTS readers know, the role and appeal of FinTech is increasing significantly as consumer demands rapidly change, and technology and regulatory efforts encourage further innovation in digital payments and global transactions. FinTech Partnerships.

Fintech 192

Fintech Innovation US Payments 192

Perficient

DECEMBER 19, 2023

In today’s competitive landscape, prioritizing customer experience is essential for success, making it crucial for organizations to choose the right professional services partner to help them deliver exceptional experiences that meet customer expectations. ” What Does This Mean for Our Clients?

Report 251

Report Customer Experience Innovation Strategy 251

Perficient

SEPTEMBER 21, 2023

The ability for intelligence automation tools to be able to quickly and accurately grab the most relevant and accurate information regarding a customer’s inquiry, sales deal, or more is based on many data-readiness factors. Data-readiness factors may include: Data cleanliness – Do we have a unified view of our customers?

Data 491

Data Tools Customer Experience Security 491

PYMNTS

JANUARY 6, 2021

And according to Doug Brown, senior vice president and general manager of digital banking at NCR , simplicity and innovation have turned what could have been a disastrous year into a transformational pivot for the better. Brown said in a recent conversation with PYMNTS’ Karen Webster.

Innovation 318

Innovation Data Examples Community Bank 318

Perficient

FEBRUARY 2, 2021

In the digital world, we’re not building houses, we’re developing technology-based experiences. The dynamic nature of digital technology gives us the power to adapt. And with constantly changing customer expectations, we NEED to adapt. See the full report.

Report 496

Report Case Study Leadership Study 496

Bank Innovation

APRIL 29, 2020

In this monthly Q&A segment, Bank Innovation features executives and industry thought leaders who highlight technology and innovation trends in financial services, and explores strategy and best practices in leading financial institutions. As Alan Chabot steps into to his new role as TD Wealth’s head of U.S.

US 259

US Innovation Trends Strategy 259

Perficient

SEPTEMBER 15, 2020

Savvy healthcare innovators leverage the power of consumerization by first observing what works in domains outside of their own, and then adapting those successes to address their own challenges. What might you learn from studying emerging innovations used by virtual personal trainers, e-learning platforms, or even credit card companies?

User Experience 427

User Experience Innovation Branding Customer Experience 427

Perficient

JANUARY 5, 2021

I’m confident each will bring unique, strategic insights that not only sets us up for long-term growth, but further enhances our ability to deliver transformative digital solutions for our clients.”. “We’re in the business of helping our clients power innovation and deliver exceptional customer experiences.

Leadership 531

Leadership Denver Charlotte Ohio 531

Perficient

AUGUST 2, 2024

Improve customer experience. Product Operating Model: We focus on developing robust product operating models that align with our clients’ business objectives, ensuring sustainable growth and innovation. Focus on business outcomes, not just outputs.

America 450

America Report Technology Software 450

Perficient

AUGUST 4, 2023

In today’s rapidly advancing technology landscape, businesses face a profound revolution in operations, customer interactions, and innovative endeavors. Drive innovation with creative talent and practices.” Contact us now to discover how our digital transformation expertise can take your business to new heights.

Digital Strategies 419

Digital Strategies Strategy Report Customer Experience 419

Perficient

AUGUST 4, 2024

This integration ensures that payment data is transmitted securely and efficiently, enhancing the customer experience and reducing transaction times. API Management benefits your products & customers as much as it benefits your development teams. Contact us to learn more!

Industry 467

Industry Compliance Examples Risk Management 467

PYMNTS

MARCH 12, 2019

Innovation has always been important for community banks, but the driving force of digitization over the last decade has greatly sped up the pace, said Kevin Tweddle, chief innovation officer for the Independent Community Bankers of America ( ICBA ). Innovating for Community Banks.

Community Bank 205

Community Bank Community Innovation Fintech 205

Perficient

OCTOBER 29, 2024

By automating the mundane process activities, mindshare and human capital can be invested toward more value-added activity and critical problems to improve customer experience. Because these point solutions are available across many disparate groups, organizational mandates demand safe and ethical use of AI models.

Industry 473

Industry Customer Experience Strategy New York 473

PYMNTS

JUNE 12, 2019

The myth of the lone (and possibly mad) scientist died out a long time ago, as the industrial age led to teams of researchers working together (or at healthy cross purposes) to enable innovation. This QR code can lead to a more expensive transaction and a less seamless experience compared to NFC.”. Customer Journey.

Innovation 192

Innovation Retail Metro Case Study 192

Bank Innovation

FEBRUARY 27, 2020

customers than customers in New Zealand and in Australia, where it is headquartered. customer numbers have outperformed other markets. […]. Afterpay’s efforts to embed itself in the U.S. retail ecosystem are showing results. The point-of-sale lender announced this week it has more U.S.

Marketing 293

Marketing US Retail Customer Experience 293

Perficient

NOVEMBER 23, 2020

The power of data and artificial intelligence can help us do that.” Lisa Frazier, Head of the Wells Fargo Innovation Group. Personalizing the customer experience is no easy task. Banks need to become more relevant in the moment for a consumer who has a particular problem.

Customer Experience 309

Customer Experience Digital Strategies Data Tools 309

South State Correspondent

MAY 1, 2024

For inspiration in banking innovation, we often look to other industries. Instead of thinking traditionally, Gentle Monster pursued a strategy of innovation and creativity to become the hottest sunglass company globally, creating a company currently valued at $900 million. Honkook Kim and his Gentle Monster Brand is a perfect example.

Innovation 195

Innovation social media Branding Marketing 195

Bank Innovation

JULY 8, 2019

Survey after survey tells us that customers continue to value their experience at the branch. Perhaps it is because humans reassure them. A handshake,

Customer Experience 150

Customer Experience Survey US Retail 150

PYMNTS

JANUARY 8, 2021

Kount CEO Bradley Wiskirchen said that over 9,000 brands worldwide depend on the Kount Identity Trust Global Network “to protect against digital fraud while enabling personalized customer experiences and new eCommerce channels,” according to the announcement.

Idaho 295

Idaho Fraud United States Customer Experience 295

Perficient

FEBRUARY 7, 2021

Much has been written about COVID-19’s impact on customer expectations. Clients tell us they’re eager to understand what the new expectations landscape means to their businesses. How can we quickly adapt to what customers need now? Anticipating Customer Needs and Wants. In the Tolerance Zone.

Meeting 348

Meeting Customer Experience Branding Innovation 348

Perficient

JANUARY 21, 2025

The insurance industry in 2025 is at a pivotal point, with key digital insurance trends leading the charge in transforming how carriers operate and interact with customers. Carriers must innovate, adapt to these changes, and leverage new technologies to maintain a competitive edge.

Trends 221

Trends Customer Experience social media Innovation 221

Perficient

OCTOBER 29, 2020

The mobile TV platform seemed to have it all. Why did it lose everything? Last week mobile TV platform Quibi announced plans to shut down operations, just seven months after a promising debut. In its brief run, Quibi burned through $1.7

US 294

US social media User Experience Digital Strategies 294

PYMNTS

NOVEMBER 9, 2018

percent of retailers have said they innovate to improve customer loyalty. That, in fact, is one of the main findings in the new Retail Innovation Readiness Index from PYMNTS, powered by FinTech firm AEVI. Things have changed, though, he said — one reason why that innovation finding carries such weight. “I

Innovation 174

Innovation Retail Maine Security 174

Perficient

OCTOBER 20, 2020

When companies fail to manage inventory properly, delivery times can be extended which can jeopardize customer relationships. In fact, 71% of US-based companies say that one delayed order is enough for a consumer to take their shopping elsewhere.

System 324

System How To Customer Experience Meeting 324

Cisco

JULY 29, 2021

In our ever-changing world, where the application represents the business itself and the level of digitization it provides is directly related to the perception of the brand; enterprises must ensure they stand differentiated by providing exceptional user experience – both for their customers as well as their employees alike.

Customer Experience 168

Customer Experience User Experience Analytics Resources 168

Bank Innovation

MARCH 18, 2020

A Chase spokesperson told Bank Innovation the move would “help us protect our employees as we provide essential services to our customers and the communities we serve.” JPMorgan Chase told its employees today it will be closing about 20% of its branches starting tomorrow.

Community 284

Community Innovation US Customer Experience 284