Customer Experience Innovation Video 
Perficient
JANUARY 12, 2021
To provide these elevated customer experiences, businesses should consider the opportunity to implement Augmented Reality (AR) into the commerce experience. It seems that businesses and customers truly are at a new inflection point with this technology and opportunities are available for brands.
Perficient
AUGUST 31, 2020
It’s also a great time to think about innovation. You are probably seeing the pain points for both your contact center and your customers more clearly than ever. A recent study addresses the new reality of customer expectations. Callbacks are another great way to improve customer experience during periods of high usage.
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Bank Innovation
MARCH 23, 2020
As customers practice social distancing and financial institutions close branches, banks and credit unions are increasingly helping consumers via video chats. “We We can do anything over video that a branch can do except handle cash and coin,” said Tracey Miller, senior vice president of operations at Pioneer Federal Credit Union.
Perficient
OCTOBER 26, 2020
Improved Consumer Experience Possibilities with 5G. Video/Live Streaming. Consumer markets have tried to deliver Immersive and personalized customer experiences with fits and starts, but with limited success. Consumers expect flawless experiences and to-date, existing networks have been a barrier to that.
Bank Innovation
APRIL 2, 2019
Ignite Ideas talks at the Bank Innovation Ignite 2019 conference in Seattle last month tackled issues of financial inclusion, designing products that enhance the customer experience, revamping payments, and rebuilding trust in banking.
Bank Innovation
MARCH 6, 2020
In this episode, editors discuss the following news developments: How embedded finance can expand into new areas; How banks are taking inspiration from startups in developing customer experience; and How nonbank lenders are tailoring their offerings for […].
Perficient
OCTOBER 14, 2020
As organizations begin to think about the recovery phase from the COVID era, businesses that were digitally enabled and able to innovate fared better. Companies that were previously resistant to change were suddenly faced with the choice to accelerate digital innovation or risk their survival.
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