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As soon as its riskmanagement system discovered the attack, it suspended withdrawals across the platform, reimbursed customers who were affected, and “revamped and migrated to a completely new 2FA infrastructure,” according to the company statement. The Crypto.com hack exposes shortcomings of multi-factor authentication.
Identity management, ID proofing, preventing account takeovers, limiting card-not-present risk, the rise of social engineering on remote workers, and more cyber-crime-as-a-service offerings had most of the buzz. This will present some customerexperience and technological hurdles for many financial institutions.
Seeing generative AI use cases can help bankers, riskmanagers, and financial crime professionals better understand it. They can more easily consider how to harness genAI's power to enhance their operations, compliance, riskmanagement, and member or customerexperience.
But there are ways to reduce it from entering or expanding within the financial services industry, and the methods are much more sophisticated than a questionable staple: using knowledge-based authentication questions.
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