Customer Experience Knowledge Base Security 
Perficient
FEBRUARY 22, 2023
RPA is a form of automation that uses software robots to automate repetitive, mundane tasks, freeing up employees to focus more on strategic, knowledge-based, value-adding tasks. Blockchain technology is being used to create secure, decentralized ledger systems that can store and transfer data in a transparent and secure manner.
Perficient
JANUARY 31, 2022
However, as the Crypto.com experience highlights, the increasing pressure to bring products and services to market faster also requires a redoubled effort to ensure protecting customers and organizations from criminal activity is part of the plan. Information security is complex, never ending, and daunting.
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PYMNTS
OCTOBER 16, 2020
Going straight to the heart of the matter, PYMNTS’ October Digital Identity Tracker® , done in collaboration with Jumio , states that “consumers’ growing digital habits are prompting many digital identity solution providers to view verification as part of the consumer engagement process as well as a means to ensure security and privacy.”.
Gonzobanker
JANUARY 4, 2024
In 2024, Smarter Banks will go on offense and differentiate with the customer experience. When it comes to client experience in banking, the last three years have been a long, reactionary grind of responding to COVID, a white-hot labor market driving up turnover, and rapidly shifting competitive dynamics.
PYMNTS
APRIL 22, 2020
Banks must enable fast and seamless onboarding experiences, but these processes should also be secure. FIs do not really have the choice to make onboarding’s security procedures less stringent, however. Data and Authentication Frustrations.
Perficient
NOVEMBER 19, 2020
Have we optimized our know your customer (KYC) procedures for digital account opening? Many banks continue to use knowledge-based authentication and out-of-wallet questions, which have challenges when customers have recently moved. Do you need to ask all the questions? How integrated are marketing and digital?
PYMNTS
SEPTEMBER 5, 2019
Call centers are reevaluating how customers are authenticated across all channels, including websites, mobile apps, chatbots and traditional telephone calls. Many customers still like the convenience of KBA tools, however, which is why Lindsay Sacknoff, head of U.S. Why AI, MFA Are Necessary Within Call Centers .
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