Perficient

NOVEMBER 19, 2020

Have we optimized our know your customer (KYC) procedures for digital account opening? Many banks continue to use knowledge-based authentication and out-of-wallet questions, which have challenges when customers have recently moved. Do you need to ask all the questions? How integrated are marketing and digital?

social media 309

social media Customer Experience Mobile Knowledge Base 309

PYMNTS

SEPTEMBER 5, 2019

Call centers are reevaluating how customers are authenticated across all channels, including websites, mobile apps, chatbots and traditional telephone calls. Many customers still like the convenience of KBA tools, however, which is why Lindsay Sacknoff, head of U.S. We absolutely consider social media to be part of our contact center.

social media 116

social media Tools Fraud Knowledge Base 116

PYMNTS

APRIL 22, 2020

Having quicker or real-time access to data means these entities will be able to verify potential customers’ identities much faster, cutting down on the friction points many customers experience when asked to authenticate themselves. Data and Authentication Frustrations. Biometrics and Onboarding.

Security 133

Security Data Fraud Tools 133

William Mills

MAY 11, 2016

To get the customer, they offer a rewards program which is 1% rewards. Demo: Sezzle app with knowledge based authentication to link bank accounts. Adds in Social security. Then confirm identity with knowledge based authentication. The account has a tie into social media and sharing.

Mobile 41

Mobile Video social media Data 41