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Mobile payments can redefine the customer experience for unattended retail

Payments Dive

One of the best-attended educational sessions at the recent National Automatic Merchandising Association show in Las Vegas focused on how payment technology innovations — namely mobile payments — are impacting customer expectations.

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Retailers should seek to own mobile payments

Payments Dive

A panel discussion at the ShopTalk conference in Las Vegas focused on the issues merchants face today as it relates to the mobile customer experience.

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36 Hours at Fintech Meetup: Three Themes from the Las Vegas Event

Gonzobanker

It happened this week: Fintech Meetup , one of the newer trade events that brought 4,000 or so fintech and banker types to Las Vegas. From panels to keynotes to hallways, here are a few things that caught my attention: AI: Next-gen customer experience? Follow Mary on LinkedIn.

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What makes you think?

Insights on Business

It’s clear: Customer Experience is the battleground for banks, insurance, and financial services companies. Pressures from fintech competitors, regulators, cybercriminals threaten the relationships incumbent banks have built with their customers. Join us in Las Vegas and let’s think together. Watch the video.

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How emerging tech can drive world-class banking customer experiences

Insights on Business

At Money20/20 in Las Vegas last month, IBM’s first Chief Digital Officer Bob Lord sat down with McKinsey’s Dan Stephens for a fireside chat on emerging technologies that can enable differentiated, magical experiences in the financial services industry.

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Highlights from Money 20/20

Celent Banking

I’m on my flight back from Las Vegas and thinking about how to encapsulate the highlights of Money 20/20. Customer Experience continues to be a big theme. Its third year was the biggest yet, capped at 7,500 people (not counting the Fire Marshals patrolling the hallways). PARTNERSHIP. I’ll stop there.

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Amazon Delves Into Fashion With AI-Powered Search Tool

PYMNTS

The Amazon Re:MARS conference in Las Vegas has been churning out technology news for the company. Now, according to reports , Amazon’s Consumer Worldwide CEO Jeff Wilke has announced a new AI-powered fashion search tool called StyleSnap, designed to help customers find clothes to buy. This is not the first service of its kind.

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