Perficient

FEBRUARY 2, 2021

The SoDA Report is its regular publication that brings together research, thought leadership and case studies from some of the world’s leading digital agencies and technology innovators. SoDA is an extremely selective association of respected digital agency leaders and technology disruptors. See the full report.

Report 496

Report Case Study Leadership Study 496

Gonzobanker

NOVEMBER 2, 2023

Financial institutions standing in 2030 will have completed a significant and gut-wrenching transformation of their leadership talent. To overcome the struggle, banks need to build leadership teams that align with how a future “Smarter Bank” will operate. At the same time, tomorrow’s leadership will have little to do with “book smarts.”

Leadership 151

Leadership Industry Management Resources 151

Perficient

JULY 23, 2020

” Importance of BU Leadership. Paul’s journey with Perficient started in our Minneapolis office, which is where he was assigned his first Adobe Experience Manager (AEM) project. His experience and skill with AEM made his transition from our Minneapolis GEO to our Adobe Business Unit natural. The Give and Take of Success.

Minneapolis 348

Minneapolis Leadership Minnesota Knowledge Base 348

Perficient

SEPTEMBER 24, 2020

Our partner Coveo recently announced its Coveo MVP (Most Valuable Professional) Program to provide formal recognition to those who have shared time, energy and thought leadership in order to contribute to their customers’ success deploying Coveo solutions. Thought Leadership. Deployment Expertise. Content Creation.

Leadership 309

Leadership Analytics Customer Experience Groups 309

Perficient

FEBRUARY 19, 2021

Gartner customer experience research shows the value of team engagement: Two-thirds of the drivers of customer satisfaction are due to “feel factors,” or how customers feel during and about their experience. Management is more quantitative, while leadership is more qualitative. Be transparent.

Leadership 352

Leadership social media Survey Meeting 352

South State Correspondent

JANUARY 3, 2024

Within the story are multiple lessons on dealing with the theory of constraints, choosing key performance indicators, organizational dysfunction, management, and leadership. Anthony has written eight bestsellers and offers an inspiring take on leadership. The book also contains the best appendix that you will ever read.

Leadership 370

Leadership Management Strategy How To 370

Accenture: Banking

JANUARY 5, 2021

This thought leadership piece looks at Instant Payments in the Middle East – how this innovative trend being implemented in the region and elsewhere is changing the payments landscape, and what banks should do to fully leverage its value.

Payments 316

Payments Leadership Regional Trends 316

Perficient

FEBRUARY 25, 2021

To avoid a fall, first take stock of your firm’s customer experience and digital maturity. This includes knowing how your peers and senior leadership perceive said maturity. We often ask clients to take our CX IQ assessment , Perficient’s customer experience diagnostic.

Meeting 309

Meeting Customer Experience Branding Leadership 309

Perficient

NOVEMBER 30, 2020

Under GDPR and CCPA, CMOs need to understand the current landscape of customer data privacy and data collection transparency laws and, moreover, how to address the experience of asking for and then acting on information captured so as not to alienate and lose customers they fought so hard to win.

Branding 378

Branding UX Customer Experience Marketing 378

Accenture: Banking

APRIL 6, 2021

This is the first in a series of in-depth thought leadership pieces on Open Banking in the Middle East. This one explains Open Banking and outlines key considerations for the Open Banking journey. Subsequent pieces will focus on the business case for banks in the region and lay out the actions they need to take….

Leadership 289

Leadership Regional Customer Experience Banking Trends 289

Perficient

MAY 28, 2020

“Within the Pega team there is ample room for professional growth, learning experience, and advancement. Pega Leadership does a really good job supporting employee growth and is committed to understanding what each member of the team is looking for in career paths. Have Colleagues, but Also Friends.

Leadership 467

Leadership Groups Management DC 467

PYMNTS

MARCH 16, 2017

Additionally, from an operational perspective, we executed one of our best holiday seasons and delivered an improved customer experience, which is at the center of everything we do,” Laura Alber, president and CEO, said in a statement.

Leadership 100

Leadership San Francisco Branding Customer Experience 100

PYMNTS

JANUARY 10, 2019

“Throughout his career, he has served the needs of small businesses, while building loyal teams that deliver innovative products and a great customer experience. These skills will be invaluable as CAN Capital finds new ways to deliver on its mission of helping small businesses succeed.”

Capital 134

Capital Leadership Customer Experience Lending 134

PYMNTS

JUNE 1, 2017

Office Depot has made some key changes in its leadership team, including naming a new chief digital officer. The company also named Troy Rice as president, retail division — a position that will focus on the company’s B2C customers. According to Chain Store Age , Kevin Moffitt is now the company’s chief digital officer.

Leadership 100

Leadership Digital Strategies Retail Customer Experience 100

Perficient

AUGUST 9, 2022

The financial services industry has made major strides in amping up its overall customer experience game; however, there is still a deficit in the personalization and accessibility of products and services for many Americans. Building trust is not limited to overarching company leadership.

Community 275

Community Customer Experience ATM Examples 275

Perficient

DECEMBER 14, 2020

Learn more about our end-to-end digital solutions , explore thought leadership , and connect with us now to discuss your transformation goals.

Marketing 309

Marketing social media Leadership Strategy 309

Perficient

AUGUST 5, 2020

Engaging Leadership Inspires Collaboration and Teamwork. The leadership is really great! I think the part that separates the LDC and Perficient as a whole from the rest of the consulting companies out there is the leadership. SEE THEM IN ACTION: Perficient’s “Pass The Mug” Challenge Shows Off Remote Team Culture.

Technology 441

Technology Austin Leadership US 441

Insights on Business

DECEMBER 7, 2018

Companies should start fresh by defining the customer experience they want and then infrastructures and APIs should plug together to enable it. CEO and CMO leadership must believe in a new way to service the customer and have a conviction that the company must move forward. The right talent will transform your business.

Customer Experience 93

Customer Experience Las Vegas Innovation Leadership 93

Perficient

DECEMBER 8, 2020

These companies are experimenting aggressively with personalized search experiences, attribute-based contact routing, custom call scripting, and social media text analysis to know when and what to communicate to consumers, predict actions, optimize offers, and identify when they are ready to buy.

Analytics 309

Analytics Leadership social media Data 309

Perficient

MARCH 5, 2025

For over two decades, he has worked with clients to convert market insights into real-world digital products and customer experiences that actually grow their business.More than just a strategist, Jim is a pragmatic rebel known for challenging the conventional and turning grand visions into actionable steps.

Fintech 221

Fintech Meeting Financial Technology Trends 221

Perficient

MARCH 12, 2021

With a clear understanding of financial gain, you can create a return-on-investment model that supports your business case and demonstrates to leadership that this makes sense. When you determine what these items are and what it means financially to your business, you can define an investment strategy. Understand What Success Looks Like.

Marketing Strategies 531

Marketing Strategies Strategy Marketing Resources 531

PYMNTS

JANUARY 30, 2020

We are excited to build on our cooperation with Farfetch and support the company as it accelerates its growth in China and enhances its customer experience and offerings in the region,” said Martin Lau, Tencent’s president. Tencent is helping the company reach the market through its WeChat platform. “We

San Francisco 228

San Francisco Leadership Technology Branding 228

NCR

MAY 4, 2018

For every financial services provider operating today, digital technologies and channels are a key part of the mission to deliver the highest possible standard of customer experience. Firstly, there should be clear leadership from the very top of the organization. Image credit: metamorworks via iStock.

Customer Experience 74

Customer Experience Technology Digital Strategies Leadership 74

PYMNTS

JANUARY 11, 2021

customers expect from their everyday primary bank account.” . He added that Revolut strives to be “the best in class for customer experience, value and capabilities” and offer a full range of services from deposit accounts and overdraft protection to loans and credit cards. 11) that having a U.K.

cryptocurrency 216

cryptocurrency Leadership Bitcoin Fintech 216

PYMNTS

OCTOBER 30, 2019

It also announced new leadership, and a new hire who will oversee the brand’s ongoing digital and mobile push. This gives us better control of the customer experience.”. Brands on Wednesday (Oct. The Yum-Grubhub relationship keeps building, according to the PYMNTS Order to Eat Tracker.

Leadership 100

Leadership Kentucky Branding Mobile 100

PYMNTS

NOVEMBER 12, 2020

The London-headquartered startup is striving to help startups and other firms “prototype, launch and scale financial products within their own customer experience.”.

US 220

US Capital Leadership Customer Experience 220

Perficient

FEBRUARY 12, 2021

This blog explores how leadership can help kick off their commitment from the new hire’s onboarding stages. My previous blog covered how HR and technology can help improve your employee engagement through artificial intelligence. The passage from a candidate to employee is a momentous occasion for both the worker and the employer.

Conference 340

Conference Video Branding Meeting 340

PYMNTS

MAY 27, 2020

“Chris will be a great addition to the executive team, not only because of the deep payments expertise he brings, but also for his passion for people and excellent leadership,” Kelly said in the announcement. “I I look forward to welcoming Chris into our Visa family.

Strategy 131

Strategy Leadership United States Washington 131

ATM Marketplace

SEPTEMBER 22, 2016

Trust is hard to build and easy to lose, so it's critical to prioritize customer experience and brand leadership right from the beginning.

Customer Experience 48

Customer Experience Leadership Fintech Branding 48

PYMNTS

NOVEMBER 5, 2019

A relentless focus on customer experience and simplifying complexity are the defining characteristics of the most valuable companies in the world today. Massaro said that Orgel’s appointment comes at a time in the company’s history where “demonstrated leadership is necessary to scale, develop and shape Flywire for the future.”

Apple 152

Apple Leadership Customer Experience Boston 152

Perficient

SEPTEMBER 2, 2022

To me, the companies that did best were those who invested and used the underlying technology to enhance the customer experience and streamline operations. You’re known for your leadership of large money center financial firms. Were you ever able to leverage the knowledge gained from your pizza experiences to finance?

blockchain 55

blockchain Customer Experience Examples Leadership 55

Perficient

JANUARY 26, 2021

More blogs from our Sitecore team: How Leadership Drives Motivation for Career Growth at Perficient. In the video below, Megan Jensen , solutions architect for Perficient’s Sitecore practice, talks Sitecore 10’s advanced audience segmentation features which deliver rich insight about your audience.

Training 322

Training Community Strategy Leadership 322

FICO

SEPTEMBER 28, 2020

I’ll be participating in an excellent panel, “ Balancing Fraud Prevention & the Customer Experience ,” at the first virtual edition of CBA LIVE , the must-attend annual event for the retail banking industry. Having become a pro at Zoom meetings during the pandemic, I’m excited to up my game a notch this Wednesday, September 30.

Customer Experience 59

Customer Experience Fraud Strategy Compliance 59

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital.

Digital Strategies 171

Digital Strategies Strategy Customer Experience Leadership 171

PYMNTS

MARCH 15, 2017

The company announced in a press release that Breitbard will also serve on the company’s leadership team. Mark brings significant retail leadership experience to Gap Inc., along with deep knowledge of the company and our customer,” said Peck. “We Breitbard has held leadership positions across Gap North America.

Leadership 101

Leadership Customer Experience Branding America 101

Perficient

SEPTEMBER 9, 2020

You will need to get buy-in from key stakeholders and those in leadership positions to understand the values and concerns of those who want to restructure the business model as opposed to those who do not. Last but not least, the people within your organization are the most important to building a digital commerce organization.

Resources 340

Resources System Marketing Strategies Strategy 340

FICO

JULY 19, 2022

Wolf, Goat and Cabbage: The Digital Customer Experience Riddle. Disjointed digital customer experiences are causing banking and insurance customers to flee in record numbers. What does this riddle have to do with digital customer and experience and the customer journey? Tue, 07/02/2019 - 02:45.

Customer Experience 52

Customer Experience Strategy Analytics Technology 52