PYMNTS

AUGUST 17, 2017

With each passing decade, the buying patterns of teens undoubtedly and unequivocally see a shift alongside the advances in technology. Engagement Labs’ CEO Ed Keller highlights the opportunity that social presents for retailers looking to connect with teens. “By Meanwhile, retail sales for July increased 0.6 Commerce Department.

Retail 114

Retail social media Online Mobile 114

PYMNTS

DECEMBER 11, 2019

Technology and social media company Facebook is also growing more involved in the sharing economy. The company has partnered with instant credit provider Paidy to give Japanese consumers another way to pay on its online marketplace, and has made adjustments to its mobile wallet and payment options in India.

Marketing 132

Marketing Millennials social media Case Study 132

PYMNTS

JUNE 18, 2020

The pandemic is having monumental impacts on restaurants’ operations and interactions with potential diners, pushing to the forefront services that offer quick and seamless online ordering tools to reach customers stuck in their homes. Panera Bread is also moving to innovate how digital customers interact with its physical stores.

Report 189

Report Online Strategy social media 189

PYMNTS

DECEMBER 21, 2020

Rewards points and programs may spur customers to make purchases, but do they inspire loyalty that lives on after the transaction is made? Panelists included KeyBank Head of Payments Mitch Kime , novae Head of Payments Rodrigo McCarthy and Ulta Vice President of Customer Experience Kelly Mahoney.

Data 296

Data social media Tools Analytics 296

PYMNTS

JULY 18, 2016

A recent whitepaper by Synchrony Financial titled “Taming Big Data” found that efficient, targeted data collection can result in customized experience, which, in turn, leads to a better return on investment. Social media lays out in broad daylight how customers feel about their shopping experience.

Data 100

Data Big Data Analytics social media 100

PYMNTS

MARCH 11, 2016

So how can companies strike the balance between ensuring customer acquisition processes are not just efficient, but also frictionless and secure? GIACT Systems’ co-founder and Chief Technology Officer Merlin Bise says the use of smart data in real-time is key to overcoming the onboarding stumbling blocks many companies are facing. “In

Data 100

Data Customer Experience social media Fraud 100

PYMNTS

APRIL 20, 2017

s main street banks. The challenger banking industry is one of the most fascinating examples of digital empowerment within financial services, thanks to its pace of innovation and the heavy focus on technology-driven customer centricity,” Mohan wrote. Analysis of this landscape reveals a few common threads across the industry.

Compliance 110

Compliance Innovation social media Lending 110

William Mills

SEPTEMBER 25, 2018

However, they see their main value as helping to improve customer experience. ^SR Cashoff enhances customer engagement with its loyalty program offering cash back by big-name brands. He has more than 34 years of experience in financial technology and is a recognized leader in financial and technology marketing.

Mobile 78

Mobile Customer Experience Lending Analytics 78

Independent Banker

DECEMBER 31, 2022

We’re gearing up for this challenge by investing in technology, developing new products, doing more marketing, optimizing our branches and also looking at some M&A opportunities. Q: What new technology is your bank planning to invest in during 2023? Your best customers are your best marketing channel,” Birgfeld says.

Community Bank 91

Community Bank Community Tampa North Carolina 91

FICO

JANUARY 8, 2021

Transforming the Customer Experience: Telecommunications. Telecommunication providers have access to massive amounts of customer data, which can be leveraged by analytics to drive smarter, more personal customer decisions and offers,” noted Tim VanTassel. Here are our top 5 posts from 2020. #1. Value of Platform Systems

Analytics 52

Analytics Analysis Lending Management 52

South State Correspondent

MAY 2, 2022

Your bank might have introduced a new product, but very few banks go back and try to improve an existing product unless forced to by the regulators or changes in technology. The customer experience is different, how each handles sales leads is likely different, and the product itself is often different.

social media 195

social media Management Marketing Resources 195

South State Correspondent

OCTOBER 4, 2022

For example, anticipation and surprise make customers want to share social media content. A combination of surprise and sadness or anticipation and anger makes customers defect to another bank. By evoking these emotional dyads, bank marketers and product managers can target the customer’s actions.

How To 195

How To Customer Experience Examples social media 195

Independent Banker

SEPTEMBER 30, 2021

Building trust in your institution has a lot to do with technology, from implementing strong data security practices to humanizing your online customer interactions. fashioned customer service. In early 2021, a customer approached a teller at Kennebec Savings Bank in Augusta, Maine, and asked to withdraw $20,000.

Community 139

Community Community Bank social media Security 139

PYMNTS

MAY 7, 2020

Monitoring API performance is just as vital as deploying the technology in the first place. A lack of API monitoring protocols can result in funds wasted on solutions that do not work as intended or deliver what was promised to customers or users. These outages can be catastrophic if they come without warning. Monitoring metrics.

Examples 151

Examples social media Fintech Study 151

PYMNTS

SEPTEMBER 11, 2019

Technology is an essential ingredient that connects consumers with their favorite food brands. Many fast food, fast casual and quick service restaurants (QSRs) in the industry are realizing that using technology to deliver a seamless ordering experience is essential to remaining competitive in a $273 billion market.

Strategy 148

Strategy Data North Carolina Charlotte 148

PYMNTS

JUNE 29, 2017

Freed from the shackles of paying for film (and with countless opportunities to display our lives on mobile social media platforms), people worldwide will take 1.2 They have focused on enhancing the customer experience, and adding payments is an extension of that strategy. million Americans and is powered by smartphones.

Apple 150

Apple Mobile Innovation social media 150

PYMNTS

DECEMBER 14, 2018

Using technology, Uber as a platform is taking up payments, marketing and connecting to that driver’s next gig as their job.”. There is a lot of technology and risk challenges that need to get built on the merchant side. The bigger point, he noted, is that seamless commerce isn’t just about the moment of checkout.

social media 132

social media Retail Data Comparison 132

CB Insights

JANUARY 6, 2019

But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. Learn about the technologies, innovations, and strategies that retailers can leverage this holiday season. One popular choice: retail innovation labs. Get the 54-page retail report.

Innovation 77

Innovation Retail Branding Technology 77

FICO

JANUARY 27, 2022

Managing risk and improving the customer experience during a pandemic presented credit professionals with new sets of challenges. Are they siloed, or can they get access to the same level of data to continually offer the best customer decision? Can you access all internal data regardless of its location or format?

Analytics 52

Analytics US Trends Data 52

PYMNTS

JUNE 7, 2016

This data blends together trusted online and social media intelligence with conventional offline data for hyper-informed decisions, in a way that doesn’t cut corners on the best security practices. To start, the new technology in the market has made it easier to put new data in to see where new connections exist.

Big Data 100

Big Data Data Fraud Trends 100

CB Insights

JUNE 17, 2020

From healthcare to education to entertainment to manufacturing, technology innovators are stepping forward to help answer that question. In some cases, the technological changes inspired by Covid-19 will come in the form of an acceleration of existing trends — for example, industrial automation and contactless payments. Teletherapy.

Industry 101

Industry Technology Online Video 101

Gonzobanker

NOVEMBER 18, 2014

With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. After Retail Delivery had some mushy general sessions a few years ago, this is the second year in a row we have seen some provocative stuff on the main stage.

Chicago 97

Chicago Retail Branch Design Training 97

William Mills

MAY 9, 2018

Again another financial wellness platform using machine learning technology. A TON of really old technology is being used in mortgage lending. In fact, Fiserv recently sold ALL of their mortgage technology to a PE firm. Grounding your organization’s digital transformation in people, processes, and technology is critical.

Security 40

Security Samsung Strategy San Jose 40

PYMNTS

MAY 6, 2016

FedEx CrossBorder recently partnered with BlueSnap to help deliver that experience for its merchants. Social media platforms in particular, such as Facebook , Pinterest and Snapchat, are making it quicker and easier than ever for consumers to simply see something and buy it. How FedEx CrossBorder Works.

Fraud 100

Fraud Taxes Online social media 100

Lex Sokolin

AUGUST 19, 2020

The first was a dissatisfaction with British banks, whose customer experiences were poor and expensive (while being seen as prestigious). Monzo does two main things for money now that it is a bank. Let’s provide some larger context for why this stuff matters, and then dig in one layer deeper into the numbers. Sell to Facebook.

Comparison 52

Comparison Fintech Lending Analysis 52

Insights on Business

FEBRUARY 10, 2019

The conference holds an impressive line up of education and activities for financial leaders focused on developing a strategic point of view and prospective roadmap to lead their organizations into the future: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace. Useful links.

San Francisco 79

San Francisco blockchain Conference Video 79

CB Insights

DECEMBER 14, 2017

We identified four larger areas where these companies set themselves apart — in design, how they launch, the customer experience they build, and how they market themselves — and found that they had stories to tell in all of these categories. Build a better customer experience: How to build an end-to-end brand.

Video 78

Video Branding Company Strategy 78