Customer Experience Management Meeting 
Perficient
NOVEMBER 10, 2020
I talk with a lot of companies who want to up their game in delivering a better customer experience. ” There’s no doubt that many efforts to improve customer experiences is very difficult and is a lot of effort. But isn’t the value of achieving the desired experience worth it? Source: KPMG.
South State Correspondent
AUGUST 15, 2022
The reality is that banks don’t think from the customer’s perspective enough. The customer experience is horrible for many bank processes. Not understanding your customer can lead to a brand and products misaligned with the customer’s needs resulting in an erosion of a bank’s competitive position.
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South State Correspondent
AUGUST 15, 2022
The reality is that banks don’t think from the customer’s perspective enough. The customer experience is horrible for many bank processes. Not understanding your customer can lead to a brand and products misaligned with the customer’s needs resulting in an erosion of a bank’s competitive position.
Perficient
MAY 6, 2022
According to industry research, 73% of all people point to customer experience as an important factor in their purchasing decisions. Moreover, customers in the financial services industry are increasingly interested in using their go-to firm to cover more of their needs, rather than using multiple providers.
Perficient
FEBRUARY 2, 2021
This is the first in a series of posts around patterns in customer experience as pertains to omni-channel customer service. A Customer Experience Pattern Language. Which brings us to Customer Experience as it pertains to omni-channel customer service interactions. Customer Experience Patterns.
Perficient
FEBRUARY 7, 2021
According to the authors, products and brands that incorporate multiple elements into their offers are more effective in meeting expectations. They enjoy greater customer loyalty and faster revenue growth compared to brands that deliver on only one or two. One approach is to simply communicate to customers in advance what to expect.
South State Correspondent
JUNE 20, 2024
Banks don’t have enough product managers. A manager may oversee the operation of a product, but few banks have product managers who drive product development and performance. This article further explores what it means to be a bank product manager. What is Bank Product Management?
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