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Microsoft Teams and Power BI – Analytics Hub and Content Management

Perficient

The core of Teams in the backend is SharePoint Online. With that in mind for establishing a good change/revision management with Power BI models this capability was enabled. Now in Teams you are basically set to do Change/revision Management – you are now set to check out the File and make changes and save it. pbix) files.

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Were online customers more satisfied during the COVID-19 pandemic?

Perficient

Other companies who were late to creating digital customer experiences suffered as people stayed away from traditional stores and shopped online. But even the best companies struggled to keep customer satisfaction levels high during 2020. See Report: Digital Transformation Is Key To Boosting Customer Satisfaction.

Online 421
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Creating a Deposit Advance Product to Boost the Customer Experience

Perficient

According to industry research, 73% of all people point to customer experience as an important factor in their purchasing decisions. Moreover, customers in the financial services industry are increasingly interested in using their go-to firm to cover more of their needs, rather than using multiple providers.

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Model Behavior: Banks See AI As A Customer Experience Tool

PYMNTS

Given the roller coaster ride consumer finances have been on for the last 10 months, managing risk has become critical for financial institutions (FIs), both in terms of rising fraud counts and in terms of rising consumer delinquencies. But AI, he said, can provide a lot more than that in terms of protecting FIs from risk.

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How a Managed Services Partner Can Reduce the Friction in Your RDC Program

Treasury teams at community banks face an ongoing challenge of delivering frictionless customer experiences as they support treasury products – especially RDC. This infographic focuses on the efficiencies community banks gain when partnering with a proven managed services provider. The result? Download the infographic today!

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Why The Customer Experience Is A Program, Not A Project

PYMNTS

The pandemic has reshaped how we interact with merchants — and what we expect, as customers, from those increasingly digital interactions. Call it the transformation of CX, shorthand for the customer experience.

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Customer Experience Surpasses Brand, Price

PYMNTS

This is the year that customer experience surpasses brand and price as the most important factor in retail. That’s just one of the conclusions drawn in the latest American Customer Satisfaction Index (ACSI) out of U Michigan’s Kellogg School, which focuses on retail. Online retail increased by 1.3 out of 100.