PYMNTS

AUGUST 20, 2018

Fifty percent of financial executives believe cryptocurrency will become somewhat common for business transactions in the next five years, according to a survey by Robert Half Finance & Accounting. The firm surveyed 270 IT decision-makers in Canada to assess how organizations are bolstering their technology investments with new hires.

blockchain 103

blockchain Survey cryptocurrency Technology 103

FICO

MARCH 22, 2022

Critically, attitudes had changed over the pandemic, with many SMEs in the APAC region looking beyond traditional banks and indicating their desire to consider alternative or non-traditional lender options for their funding requirements. Small Business survey reveals issues with loan origination.

Lending 52

Lending System Regional Survey 52

FICO

JUNE 15, 2023

Wed, 03/08/2023 - 22:14 jessica shortt by TJ Horan Vice President, Product Management expand_less Back to top Thu, 06/15/2023 - 15:05 As someone who has made a career in the payments industry, I feel a little weird making this bold statement: it has become too easy to send money to other people. Unsafe Savings? Is Sending Money Too Simple?

Fraud 52

Fraud South Carolina Survey Management 52

PYMNTS

AUGUST 11, 2020

Many of these digital shoppers are now also weighing the security of this experience as top priority when they go to shop at new online retailers, according to one recent study.

Report 247

Report Guam Hawaii Security 247

FICO

DECEMBER 2, 2020

With face to face interactions limited due to the impact of Covid-19 the financial services sector can now look to grow their businesses using their websites and apps – but what will their customers think? FICO carried out a survey earlier this year with 500 Malaysian adults to find out. eKYC Malaysia – digital transformation success.

Survey 72

Survey Regional Compliance Fraud 72

FICO

MARCH 10, 2022

I’ve been writing recently about the results of our recent global consumer fraud survey. But like most things, it’s not as simple as it sounds, as large customer groups are likely to switch banks if they are dissatisfied with their response to a fraud management incident (more on that in a moment). a biometric).

Fraud 52

Fraud Survey Cards Customer Experience 52

NCR

OCTOBER 5, 2016

There are key reasons why customers continue to value face-to-face engagement with bank staff when managing their financial affairs, generally polarising around the reassurance of ownership, depth of knowledge and decision making agility, none of which can be advertised as benefits of the self-service channel. Striking a balance.

Customer Experience 100

Customer Experience ATM Strategy Millennials 100

FICO

SEPTEMBER 8, 2022

FICO’s latest survey has revealed that good fraud protection is now the top consideration when consumers are looking to open a new financial account. The survey found for example that many Malaysians won’t open an account if the identity checks are too difficult or time-consuming. Fraud survey findings news release for The Philippines.

Fraud 52

Fraud Payments Survey Security 52

PYMNTS

MAY 10, 2018

In a survey by Zynstra , some 65 percent of retailers said they pegged mobile payments as their top priority for in-store technology, Chain Store Age reported. In addition, mPOS systems can provide smoother customer experiences and allow retailers to make better staffing decisions, according to the PYMNTS May mPOS Tracker.

America 114

America Regional Mobile Cards 114

Gonzobanker

APRIL 6, 2018

Customer relationship management has become the banking industry’s big family vacation. According to CEOs of community-based financial institutions surveyed for Cornerstone’s What’s Going On in Banking 2018 report, 61% of FIs of plan to add, replace or improve CRM capabilities. Competing with the Big Banks.

Regional 75

Regional Digital Banking Community Management 75

FICO

JANUARY 6, 2020

2019 US Consumer Survey of Vehicle Finance Perceptions: 5 Takeaways. FICO’s second annual global consumer survey on vehicle finance perceptions confirmed some clear trends and threw up a few surprises. Dealership financing held strong and was the most preferred channel across all regions and all age groups. Read the full post.

Data 52

Data Analytics Lending Trends 52

FICO

MAY 3, 2023

In the 2023 FICO Global Scams Survey , we asked consumers worldwide what they think banks could do better to combat scams and create a better customer experience for victims. In the Philippines , this figure rises to 88%, though in the US just 64% of customers believe this is needed.

Fraud 10

Fraud Survey Customer Experience Management 10

PYMNTS

MARCH 15, 2016

Once you start your global expansion and you start your cross-border buildout and experience, you really have to start thinking about what that local experience,” West told MPD CEO Karen Webster in a recent digital discussion in which the duo dug deep into the findings of the recent X-Border Payments Optimization Index.

Mobile 100

Mobile Regional Marketing Strategy 100

NCR

MAY 12, 2016

Delivering a great customer experience is never straightforward for banks. But there is still ample opportunity for financial institutions to annoy their customers with clunky service provision. For example, the survey found in the US that a routine branch visit is 2.4

Mobile 40

Mobile Survey Strategy Customer Experience 40

FICO

JUNE 23, 2023

Home Blog Feed test Is Hyper-Personalization a Game Changer for Fraud Management? The results are differentiating for those companies that have embraced it, serving real-time personalized customer experiences. The areas of focus are originations and customer management. But fraud must be a consideration here too.

Fraud 52

Fraud Management Customer Experience Strategy 52

PYMNTS

JULY 1, 2016

In a region where mobile phone penetration grew from 92.7 The goal is that this training will aid students as they move forward in cyber-related career paths, such as cybersecurity R&D, cyber analysis and forensics, cyber architects, and even product development and management. With an estimated population of just 5.47

National 133

National Training Bitcoin Samsung 133

Cisco

DECEMBER 14, 2020

55% can only go without a mobile device for up to 4 hours before they find it difficult to manage tasks in their everyday life. It’s evident that the penalty for poor application experience is very high, with over 49% of surveyed users stating they have switched suppliers due to poor digital experience.

Customer Experience 78

Customer Experience Innovation Branding Study 78

CB Insights

FEBRUARY 13, 2020

Stripe Connect and billing services help companies manage marketplaces, subscriptions. Payments companies assumed risk for losses associated with chargebacks, fraud, KYC, or AML, while also providing support, dispute management, and reporting. Stripe Billing optimizes subscription and invoice management. Fraud prevention tools.

Online 98

Online Company Retail Payments 98

PYMNTS

SEPTEMBER 7, 2018

“As a startup bank, we are starting fresh to build a bank with the customer experience in mind, and without being weighed down by legacy technology,” Sakellariou added. In another statement, Temenos’ Regional Director for Europe Steen Jensen said Praxia sees an opportunity in Greece’s financial services market.

Lending 123

Lending Customer Experience Regional Survey 123

Insights on Business

NOVEMBER 26, 2018

I challenge that notion, and also present three key ways that the new approach to financial crime and compliance management moves away from the current, endless Sisyphean cycles and is a fulfillment of what many of your existing solutions promised: a better approach. But, often, this is not the case.

Compliance 123

Compliance Customer Experience Strategy Groups 123

FICO

MARCH 6, 2020

I also manage the partner channels and programs for our financial crime compliance solutions. In 2014, I joined Tonbeller as Head of Sales & Channel Operations and became Management Board member shortly thereafter. FICO brings AI and advanced analytics to risk management, fraud detection, collections and much more.

Compliance 81

Compliance Technology Fraud Analytics 81

CB Insights

DECEMBER 7, 2017

Quicken Loans founder Dan Gilbert’s innovation in mortgages was to assign regional-specific loan application reviewers, who familiarized themselves with the regulations of certain geographies. This helped navigate fragmented regional regulations. Driver 3: Individuals’ debt burden forces them to find alternative lenders.

Millennials 69

Millennials Lending United States Technology 69

FICO

JANUARY 27, 2022

Managing risk and improving the customer experience during a pandemic presented credit professionals with new sets of challenges. For two-missed-payment rates, all regions have seen much lower results compared to last year and before the pandemic. Report: 2022 Trends for Financial Services.

Analytics 52

Analytics US Data Trends 52

Gonzobanker

DECEMBER 19, 2022

1 issue raised by CEOs in our surveys, bankers had to craft a new and compelling post-Covid value proposition to attract it. There’s nothing more Gonzo than a CEO who simply bleeds the soul of front-line relationship managers, and Brager could write a bestselling book on this topic. The Smarter Bank Customer Experience Award.

Community 216

Community Fintech Industry Innovation 216

CB Insights

JUNE 17, 2020

Customer service: Customer experience goes virtual with conversational AI. During the pandemic, almost half (48%) of all US physicians said they had treated patients virtually, according to a recent survey. Industrial automation & robotics. Online grocery. Enhanced e-commerce. Conversational AI/chatbots.

Industry 101

Industry Technology Online Video 101