Perficient

JULY 15, 2020

This Digital Transformation approach will help enterprises looking to re-platform, helping various Line of Businesses embark on the journey for Self Service Analytics, Modern fully managed Data Platform services etc. We at Perficient leverage Customer Experience Mapping the most. So how do you embark on this journey?

Data 497

Data Customer Experience Analytics Industry 497

PYMNTS

JANUARY 16, 2020

Businesses that combine advanced technologies with low-tech weapons like strong customer relationships will better position themselves to not just survive, but thrive in this increasingly competitive market. Maintaining a secure, stress-free payment system shows our customers we can handle both front and center business functions,” she noted.

Customer Experience 131

Customer Experience Fraud Video Security 131

Bank Innovation

NOVEMBER 5, 2019

According to a Deloitte survey, discounts and cash back aren’t enough to maintain credit card customer loyalty, and providers need to look to more holistic personal financial management tools as differentiators. credit card consumers would be willing […].

Cards 186

Cards Company Customer Experience Study 186

Perficient

JUNE 19, 2020

We have created an accelerator package for a curbside pickup operation to integrate with your existing order management system, with the added flexibility to customize the solution based on your specific business requirements. The Customer Experience.

Retail 369

Retail Customer Experience Management System 369

PYMNTS

FEBRUARY 27, 2019

A new survey found that Costco Wholesale has beat out Amazon in customer satisfaction. The annual American Customer Satisfaction Index (ACSI) survey shows that, after taking the top spot in customer satisfaction in the eCommerce space since 2010, Amazon dropped 4 percent to an ACSI score of 82 (out of 100), while Costco scored an 83.

Survey 129

Survey Retail Apple Branding 129

Abrigo

FEBRUARY 27, 2020

Abrigo's Business Lending Readiness Survey found many processes stymie those efforts. This means having processes and people in place for bringing in borrowers, identifying the right loans to book, pricing them correctly, and closing loans quickly and efficiently enough to meet customer needs and institutional goals. learn more.

Lending 243

Lending Survey Data System 243

Perficient

FEBRUARY 25, 2021

To avoid a fall, first take stock of your firm’s customer experience and digital maturity. We often ask clients to take our CX IQ assessment , Perficient’s customer experience diagnostic. Customers expect dependable, connected experiences from brands. Barrier 3: Lack of Alignment. Heels dug in.

Meeting 309

Meeting Customer Experience Branding Leadership 309

Accenture

JULY 8, 2019

As personal banking experiences continue to drive up the expectations of small- and medium-sized (SME) banking customers, many questions are arising for banks in this marketplace. While they love the convenience of digital services, SMEs also crave a ‘human touch’ at moments that matter, according to our latest UK SME Banking Survey.

Tools 150

Tools Management Technology Customer Experience 150

PYMNTS

DECEMBER 27, 2018

Open banking, bank APIs and data sharing flourished in 2018, with small business and corporate financial services squarely in the path of this financial services trend as banks and FinTechs consider new ways to enhance business payments, accounting, treasury and financial management. Read what he had to say below.

Customer Experience 191

Customer Experience Survey Trends Data 191

PYMNTS

NOVEMBER 24, 2020

Sixty-two percent of consumers say they prefer onboarding experiences that put security first and speed second, but this does not mean that businesses and banks can sacrifice the seamless service to which their customers are accustomed. A convenient, yet secure solution could be just a few taps away, however.

Online 272

Online Report Customer Experience Analytics 272

PYMNTS

JANUARY 27, 2021

The friction inherent in the basic operations of many healthcare services — from complex payment processing methods to inconsistent appointment management practices — became more salient against the backdrop of the pandemic.

Payments 263

Payments Data Survey Report 263

Perficient

DECEMBER 17, 2020

Here are some ways to do that: Focus Groups – Identify specific customers that you have to speak about your current site. These customers should have different personas and if you’re in B2B, they should be different types of customers. Post-Launch VOC. Give them options to provide feedback if they so choose.

Training 309

Training Survey Customer Experience Meeting 309

PYMNTS

MAY 27, 2020

Unanswered customer complaints is one common example, particularly for companies that are new to amplifying their online channels. A new category is starting to grow around this area of online reputation management, with Lexus one of the latest brand names to embrace it.

Online 151

Online Management social media Branding 151

Perficient

OCTOBER 23, 2020

In fact, a survey found that a one-second delay in a site’s load time can have a decrease in conversion rates by 20%. The best solution here would be to reach out to your managed hosting team and ask for input on how to decrease page load times. Site speed can have such a massive impact on conversion rates.

Trends 515

Trends Analytics Google Online 515

Perficient

FEBRUARY 9, 2021

A comprehensive study may include ethnographic interviews, surveys, syndicated research and data gleaned from existing touch points. Findings from such research become the inputs for customer personas and journey maps — indispensable for sharing insight among CX teams. For this, we use our Now/New/Next framework (see below).

Meeting 309

Meeting Customer Experience Millennials Branding 309

Abrigo

SEPTEMBER 2, 2020

Since the coronavirus outbreak, almost half of banking customers have reported changing how they interact with their financial institutions, leveraging new channels like online and mobile banking, according to an FIS survey. These findings are true among all generations surveyed. Credit Risk Management. learn more.

Lending 259

Lending Community San Antonio Survey 259

Abrigo

FEBRUARY 13, 2020

Using a banking relationship manager helps your financial institution capture all customer/member information in a consistent, efficient manner. This strategy has paid off, propelling customer satisfaction by creating highly personalized advice that meets their needs, according to J.D. Power’s 2020 Customer Satisfaction Survey.

Community 273

Community Lending Management Innovation 273

PYMNTS

NOVEMBER 17, 2020

Customer experience platform Narvar is partnering with real estate investment trust Simon to facilitate easier retail returns, according to a press release. One-third of shoppers have dropped off returns at third-party locations, according to a survey by Narvar, per the release. Rent collections were 85 percent.

Retail 212

Retail Customer Experience Maine Regional 212

Perficient

FEBRUARY 19, 2021

Gartner customer experience research shows the value of team engagement: Two-thirds of the drivers of customer satisfaction are due to “feel factors,” or how customers feel during and about their experience. Management is more quantitative, while leadership is more qualitative.

Leadership 352

Leadership social media Survey Meeting 352

FICO

MARCH 9, 2022

The rapid rise of scams and other crimes, as well as the increasingly diverse methods used by fraudsters, has only increased the pressure for banks to protect customers from scammers and detect early signs of fraudulent behaviour. A far more complex and increasing concern for risk and fraud managers, however, is authorised push payment fraud.

Customer Experience 59

Customer Experience Survey Fraud Cards 59

Insights on Business

JANUARY 10, 2017

According to an IDG survey, 32 percent of businesses state that managing unstructured data is not on their to-do list.*. A good example of using unstructured data to improve customer experience comes from Royal Bank of Scotland (RBS). You and your customers will enjoy the experience.

Customer Experience 87

Customer Experience social media Video Innovation 87

South State Correspondent

JANUARY 23, 2023

ChatGPT is a powerful language model that can understand a variety of languages, including emojis, that can assist banks with increasing the productivity of bankers, improving their customer experience, automating repetitive tasks, and providing personalized financial advice to customers.

Tools 370

Tools Examples Data Analysis 370

Bank Innovation

JANUARY 2, 2020

Gartner’s Digital IQ Index for 2019 surveyed 80 banking and financial brands, including national banks, regional banks, online banks and fintech startups. It examined 1,200 data […].

Regional 273

Regional Study Survey National 273

PYMNTS

OCTOBER 24, 2019

A new survey has found that the biggest obstacles hindering online retailers from doing business abroad is fraud prevention, and currency and payment processing. In fact, North America’s top 1000 eRetailers have sold $143 billion worth of goods to customers outside the U.S., However, the survey reported that less than half of U.S.

Survey 101

Survey Fraud Retail Online 101

Accenture

MAY 22, 2019

I am excited to have Tim O’Donnell join our Payments team as a managing director and draw on his insights in developing this blog. In fact, our survey reveals that commercial banking customers put payments in the top three areas where their businesses could be improved in partnership with their bank. The threat is real.

Payments 150

Payments Customer Experience Survey Management 150

PYMNTS

NOVEMBER 10, 2016

Among the greatest challenges for adopting an effective omnichannel strategy, 39 percent of retailers noted legacy systems, 24 percent listed IT integration, 19 percent listed inventory management, and fewer referenced fulfillment and data silos.

Retail 175

Retail Report Strategy Customer Experience 175

Accenture

JULY 20, 2017

In Accenture’s recent 2017 Banking Change Survey , we asked more than 300 executives about their change priorities, how they embed change in their organisations, and the outcomes they are achieving. The leaders don’t treat change management as an ‘add on’ to other programs like network transformation or IT re-platforming.

Survey 166

Survey Strategy Digital Strategies Leadership 166

Abrigo

DECEMBER 14, 2023

Start with a survey and pre-planning meetings. Learn how to tap your data to generate management insights. It’s essential to involve your board and executive management in pre-planning steps to ensure everyone’s input is collected and heard. Draw from your personal, industry, or business experience. Where are you now?

Lending 221

Lending Risk Management Meeting Survey 221

Abrigo

AUGUST 26, 2016

In a recent online survey of more than 1,000 bankers using Sageworks’ solutions, bankers indicated that priorities are fairly diverse. Sageworks Senior Risk Management Consultant Rob Ashbaugh said many financial institutions are focusing on portfolio growth in order to offset the profit-pinching effects of low interest rates and thin margins.

Survey 150

Survey Risk Management Leadership Strategy 150

Accenture

JUNE 20, 2019

I am pleased to once again have managing director Tim O’Donnell’s unique perspective and experience for this blog series. Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. 1 Accenture 2019 Global Payments Survey.

Survey 150

Survey Customer Experience Payments Management 150

Cisco

DECEMBER 14, 2020

55% can only go without a mobile device for up to 4 hours before they find it difficult to manage tasks in their everyday life. It’s evident that the penalty for poor application experience is very high, with over 49% of surveyed users stating they have switched suppliers due to poor digital experience.

Customer Experience 78

Customer Experience Innovation Branding Study 78

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 71

Customer Experience Retail San Diego Study 71

Gonzobanker

JULY 8, 2016

Considering the number of times the term “the customer experience” is used in business circles every day, you would think it was a well-understood concept. What is “ the customer experience”? Don’t customers have many different types of experiences? CX Brilliance.

Customer Experience 60

Customer Experience Survey Management Marketing 60

PYMNTS

MAY 28, 2020

But when it comes to the digital customer experience, retailers are playing catch-up. But a new survey shows a new urgency. Eighty percent said providing a positive digital customer experience (CX) was a “challenge” as a result of the pandemic. The customer experience online has dozens of critical elements.

Retail 144

Retail Customer Experience social media User Experience 144

Perficient

JANUARY 11, 2021

What customer research warranted Product Owners to drive this crop of apps? Which leads me to what still seems to be a big miss in software product design, development and management today; research-driven product innovation. Surveys – self-reported target customer data in this context is generally unreliable when used alone.

Study 309

Study Innovation Groups Survey 309

Abrigo

SEPTEMBER 2, 2020

Since the coronavirus outbreak, almost half of banking customers have reported changing how they interact with their financial institutions, leveraging new channels like online and mobile banking, according to an FIS survey. These findings are true among all generations surveyed. Credit Risk Management. learn more.

Lending 195

Lending Community San Antonio Survey 195

Abrigo

DECEMBER 22, 2023

You might also like this resource, Abrigo's "2022 Loan Review Benchmark Survey Results." Takeaway 2 The top lending and credit blog posts focused on the benefits of banking technology, interest rate management, and developing risk ratings. They’ve also focused on managing interest rate risk in a rising rate environment.

Lending 221

Lending Risk Management Community Management 221