PYMNTS

JULY 1, 2020

Is it surprising to know that 55 percent of legacy financial institutions (FIs) report lacking maturity in core systems? Or that, on average, 15 percent of an FI’s annual operating costs go toward maintaining core banking systems that are outmoded? It’s true, but not for long. AI Poised for a “Profound Impact”.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

FEBRUARY 26, 2020

Qdoba Mexican Eats is launching its long-standing rewards program with a new platform, Paytronix Systems, the eatery announced this week in an emailed press release. The new app will keep it quick and easy for customers to order via mobile means, the company says.

Customer Experience 130

Customer Experience Mobile Marketing Strategies Branding 130

Perficient

FEBRUARY 22, 2023

This is a form of intelligence that can monitor system environments, make decisions, and take actions using contextual awareness while eliminating the need for a human to be in the loop. Blockchain technology is being used to create secure, decentralized ledger systems that can store and transfer data in a transparent and secure manner.

Trends 474

Trends North Carolina Customer Experience Charlotte 474

PYMNTS

APRIL 27, 2017

Oracle, the software company, is getting into the artificial intelligence market, announcing a bunch of AI-focused capabilities for its Customer Experience Cloud Suite. According to a report in TechCrunch , the new enhancements are aimed at providing users with better, faster and more customized experiences.

Customer Experience 115

Customer Experience Data Software Tools 115

PYMNTS

JULY 12, 2019

35 B: Expected value of the global call center software market by 2025. 26 percent: Share of consumer services merchants that are “very” or “extremely” interested in smart POS systems. Data: $775 M: Predicted losses due to account takeovers at call centers by 2020.

Customer Experience 190

Customer Experience Data Comparison Innovation 190

PYMNTS

FEBRUARY 21, 2020

Online merchants must also be careful to ensure their fraud-fighting systems work without mistakenly sweeping up honest customers. Unfocused anti-fraud solutions as well as customer errors — such as mistyped data — can trigger false positives. False Positives and Data Security.

Customer Experience 152

Customer Experience Fraud Millennials Online 152

Accenture

MARCH 20, 2017

In the new world of digital payments, many technology developments are driven by customer experiences. Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Read the full report. Availability of 24/7, real-time, up-to-date information.

Customer Experience 186

Customer Experience Payments User Experience Innovation 186

Accenture

MARCH 20, 2017

In the new world of digital payments, many technology developments are driven by customer experiences. Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Read the full report. Availability of 24/7, real-time, up-to-date information.

Customer Experience 170

Customer Experience Payments User Experience Innovation 170

FICO

JUNE 27, 2022

Build Winning Customer Experiences Without Tanking Efficiency. Banking and insurance companies have a customer experience problem: despite spending hundreds of millions of dollars trying to optimize their clients’ customer experiences through digital transformation – spending that totaled more than $1.3

Customer Experience 52

Customer Experience Analytics Strategy Management 52

Perficient

SEPTEMBER 10, 2020

executives by Duke’s Fuqua School of Business shows that due to pressures brought on by the COVID economy “nearly 2/3 of companies are shifting resources to create better digital interfaces and more engaging digital experiences.”. Becoming digital is the best way to keep pace with changing market realities and customer expectations.

Digital Strategies 405

Digital Strategies Strategy Customer Experience Leadership 405

Perficient

JUNE 23, 2020

Without a system to manage the cost effects of these various variables and maintain changes in those values, your business may be resorting to providing complex quotes manually. Inaccurate quotes are a detriment to both your business and your customers. The Customer Experience. Complex Products. Do You Need a CPQ?

Customer Experience 322

Customer Experience Resources System Management 322

PYMNTS

JANUARY 19, 2021

While the coronavirus crisis certainly accelerated the drive toward digital, the mid-market's commerce digitization push was well underway before the pandemic hit. Corporate buyers are quickly shifting their purchasing habits online, and seeking more efficient experiences from product sourcing through to checkout.

Online 275

Online Marketing Payments Operations 275

Independent Banker

FEBRUARY 28, 2023

Illustration by The Laundry Room/Stocksy Customer data fuels efficient and effective marketing these days. Andrew Catalano, Austin Williams While most community banks aren’t yet using first-party data for marketing purposes to grow revenue and retain customers, experts say those willing to invest in the effort can reap big rewards. “To

Community Bank 129

Community Bank Community Marketing Data 129

Perficient

JULY 19, 2023

By harnessing the power of AI, regional insurance carriers can streamline their operations, enhance customer experience, and make more informed decisions. Personalized Customer Interactions AI-powered systems enable regional insurance carriers to deliver personalized customer experiences.

Regional 221

Regional Customer Experience Strategy Policies 221

PYMNTS

NOVEMBER 21, 2018

Before the dawn of 3D smartphone technology, it wasn’t easy for startups to create a customized product — and market it to a consumer. When the founders of King Children wanted to create eyewear to fit the custom needs of shoppers, for instance, they faced several challenges. For starters, customized products can be expensive.

Customer Experience 139

Customer Experience social media User Experience Marketing 139

PYMNTS

MAY 29, 2018

software company Verint Systems, Inc. Verint — b ased in Melville, NY — trades on the Nasdaq Stock Market with a market value of around $2.8 At the time, an NSO spokesman said that NSO doesn’t operate its systems and requires customers to use them lawfully “for the prevention and investigation of crimes.”.

Groups 164

Groups System San Francisco Software 164

Abrigo

MARCH 3, 2022

CFIs are poised to regain the small business lending market Community Financial Institutions can leverage technology to improve customer experience and regain the small business lending market. Today, CFIs are uniquely positioned to regain the market. Loan Origination System. Changing Lending Environment.

Lending 195

Lending Community Marketing Community Bank 195

Perficient

FEBRUARY 29, 2024

Through the analysis of diverse data sets, automation of loan processing, and consideration of varied factors, financial institutions are not only increasing customer satisfaction and reducing operational costs but also fostering resilience in the face of evolving economic landscapes.

Trends 221

Trends Industry Analytics Compliance 221

Celent Banking

FEBRUARY 1, 2017

Customer experience initiatives are typically the most numerous. While this makes the category more difficult to judge, it offers immense insight into what’s happening in the market. Digital banking subsidiaries : Many banks are finding that existing systems are too rigid to accommodate a truly digital experience.

Customer Experience 100

Customer Experience Branding Boston Innovation 100

PYMNTS

APRIL 26, 2017

Women’s outdoor and athletic apparel retailer Title Nine is looking to make those changes by adding Kibo’s eCommerce solution to its system. With these upgrades, Title Nine is hoping to increase conversion rates and satisfy customer interactions.

Customer Experience 100

Customer Experience Branding Community Retail 100

Perficient

FEBRUARY 2, 2023

In fact, according to The Business Research Company’s 2022 Payment Security Global Market Report , the payment security market is expected to reach $43 billion by 2026. Vendor and payment companies alike are seeking and creating solutions to provide their customers with the most secure digital payment experiences possible.

Industry 471

Industry Trends social media Payments 471

Perficient

AUGUST 2, 2024

Improve customer experience. Perficient’s Expertise and Industry Focus Forrester based its analysis of service providers on two factors: market presence and services functionality. Focus on business outcomes, not just outputs.

America 450

America Report Technology Software 450

Perficient

JANUARY 31, 2022

One area mentioned by the company as an issue was a gap in its multi-factor authentication (MFA) system. The company did not specify whether hackers intercepted one-time passwords, whether Crypto.com’s system allowed transactions to go through without the passwords, or whether something else occurred.

Security 294

Security Risk Management Knowledge Base Customer Experience 294

PYMNTS

MARCH 1, 2017

Klarna announced its partnership with online mattress retailer GhostBed to integrate an instant financing solution into the merchant’s existing checkout system. GhostBed customers are now presented with two Klarna financing options at checkout along with the ability to purchase using their existing credit or debit card.

Customer Experience 100

Customer Experience Millennials Branding Cards 100

Perficient

AUGUST 13, 2020

However, we’ve seen that having an order management system (OMS) has given some businesses a leg up in avoiding supply chain disruption and continuing to run smoothly during this crisis. Contact our experts for more information on OM systems and commerce capabilities.

Management 309

Management System Customer Experience Technology 309

PYMNTS

JUNE 12, 2018

But digital vending systems can provide an alternate way to prevent theft, without discouraging customers from making purchases. CompuCom ’s point-of-purchase digital vending machines have in-aisle vending systems, so customers don’t have to call for staff. and the projected size of the interactive kiosk market is $34.1

System 115

System Retail ATM Customer Experience 115

PYMNTS

SEPTEMBER 7, 2016

Revel Systems , the maker of an iPad point-of-sale management tool for brick-and-mortar retailers, food businesses and other industries, announced on Tuesday (Sept. 6) it is partnering with Punchh , a provider of mobile engagement, CRM and marketing automation technologies for restaurant chains. We are thrilled to partner with Punchh.

System 100

System Customer Experience Marketing Automation Mobile 100

Perficient

JANUARY 28, 2021

One platform that is a proven solution to enable organizations to manage product data and rich product content in a single source of truth is inRiver’s Product Information Management (PIM) system. This inRiver-Magento adapter has the following key benefits: Seamless integration between the two systems, inRiver and Magento.

Management 458

Management System Online Customer Experience 458

Perficient

AUGUST 24, 2020

At Perficient we think of insights in three ways: Market: what’s happening in the marketplace? Systems: What technology do you have today? Interview your customers who are leaving for a competitors. Contract someone like Perficient to do a market analysis and who likely has a clients in your industry.

Strategy 322

Strategy Analytics Customer Experience Exercises 322

Perficient

NOVEMBER 18, 2020

Perficient is pleased to announce that our work for Woman’s Hospital and Henry Ford Health System has gained recognition in the 2020 eHealthcare Leadership Awards. Custom illustration above the footer appeals to their broad, diverse audience. | www.womans.org. Henry Ford Health System Website Designed with the Patient in Mind.

System 493

System Leadership Resources Online 493

FICO

OCTOBER 12, 2022

Risk-Aware Marketing to Personalize Telco Customer Engagement. Innovators are shoring up their market share by opting for cloud-hosted platform technology more typically favoured by banks. There’s a mass of customer data available. FICO Admin. Tue, 07/02/2019 - 02:45. by Tim Young. expand_less Back To Top.

Marketing 96

Marketing Analytics Customer Experience Data 96

Perficient

SEPTEMBER 29, 2022

The popularity of embedded finance is not limited to the transportation market. APIs allow data among disparate software systems to be transferred back and forth and used across applications. . Companies can garner a competitive edge by implementing embedded finance capabilities that elevate customer experiences.

Customer Experience 294

Customer Experience Software Cards Data 294

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #2: When customer satisfaction is on the line.

Customer Experience 71

Customer Experience Retail San Diego Study 71

Perficient

JULY 12, 2022

Your brand is the beacon of authenticity for a personal experience. What does your brand portray to the market? In the financial services industry, security, stability, and protection are foundational brand values from which to deliver customer experiences. Elements of Delivering a Personalized Experience.

Industry 294

Industry Branding Customer Experience Marketing Automation 294

Perficient

OCTOBER 5, 2023

Finalists are evaluated by a panel of judges who are well-versed in DXP and digital marketing. The judges evaluate all submissions on four criteria: functionality, integration, performance, and overall user experience. They aimed to merge financial and healthcare services sites for a seamless customer experience.

User Experience 221

User Experience Regional America Tools 221

Perficient

SEPTEMBER 29, 2020

In August, we surveyed 154 marketing executives to find out what they think is likely to happen this holiday season and how they’re preparing for it. I’m the Principal for the Digital Marketing Solutions Business Unit here at Perficient. With me today is Jim Hertzfeld, our Chief Digital Strategist. Eric: Awesome.

Marketing 294

Marketing Branding Data Industry 294

Perficient

OCTOBER 24, 2024

Artificial intelligence (AI) is poised to affect every aspect of the world economy and play a significant role in the global financial system, leading financial regulators around the world to take various steps to address the impact of AI on their areas of responsibility. Traditionally, trading was manual.

Regulation 221

Regulation Risk Management Compliance Fraud 221