Payments Dive

AUGUST 17, 2017

Across the globe, financial institutions are under mounting pressure to meet high consumer expectations, capture and retain market share, and secure mobile transactions – all at the same time. Some are lagging, while others are upgrading technologies and investing in innovation and testing departments. So, how did we get here?

Customer Experience 316

Customer Experience Security Mobile Meeting 316

Perficient

JANUARY 14, 2021

and Intelligent Data offer audiences expert insights on how digital technology can transform business and reshape customer experiences today. What if You Could Do 5 Years of Digital Marketing in 6 Months? This podcast investigates the value of data and technology to reshape your business. And much more!

Digital Strategies 499

Digital Strategies Customer Experience Trends Data 499

Perficient

FEBRUARY 16, 2021

Customer expectations have evolved drastically due to the impact that digital technology has placed on the customer experience. There is also no question that Covid-19 has changed the digital game by increasing digital transformations and creating a demand for a smooth digital experience.

Customer Experience 489

Customer Experience Arizona Branding Examples 489

Perficient

JULY 20, 2020

Our very own Nate Bauer , director – digital marketing consulting, will be moderating the panel: Analyzing Media Coverage Across Channels to Uncover Actionable Intelligences. Nate has spent the majority of his career focusing on developing digital marketing strategy-led solutions. Digital Frictionless Customer Experience.

Customer Experience 526

Customer Experience Analytics Leadership Marketing Strategies 526

Perficient

FEBRUARY 22, 2023

The Summit brings together experts in the field, including bank executives, technology vendors, and consultants, to discuss the latest advancements in automation and its impact on the banking industry. Next, we’re observing a continuously increased focus on customer experience. Interested in learning more?

Trends 474

Trends North Carolina Customer Experience Charlotte 474

PYMNTS

OCTOBER 6, 2020

That’s been spurred in part by the fact that supply chain-focused technology is getting faster, cheaper and easier to scale within companies. That includes digitizing sales and marketing efforts, which of course had in the past been done face to face. Improving the B2B Customer Experience. Fostering Cultural Change.

Customer Experience 211

Customer Experience Payments Online Management 211

Perficient

MAY 5, 2022

We knew that we could help optimize the debt collections process, reduce loan loss rates, and increase customer loyalty by leveraging a highly personalized and humanized approach to lending that combines process reengineering and technology throughout the customer journey. A Pathway to Improved Loss Rates and Happier Customers.

Lending 354

Lending Strategy Marketing Big Data 354

PYMNTS

OCTOBER 8, 2020

As cloud technologies emerge to help financial institutions (FIs) drive digital innovation, Finastra has introduced its Fusion Payments To Go offering for small and medium-sized banks. In addition, Monese adopted Thought Machine’s cloud banking platform. Fusion Reveals Payments Platform Banks. Europe and South Africa.

Innovation 301

Innovation Technology Fintech Payments 301

Perficient

APRIL 20, 2023

However, it’s not always obvious which of the many potential technology vendors and implementation partners will best drive an organization’s desired business goals. They want to have meaningful relationships with technology partners who will bring innovative ideas and proven experience to the table.

Marketing 294

Marketing Marketing Strategies social media Strategy 294

Perficient

JANUARY 5, 2021

Perficient’s AVPs represent a cross-section of the firm’s end-to-end digital consulting portfolio, and will provide leadership and strategy for areas including management consulting, cloud platform solutions and integration technologies, custom software development and mobile solutions, and optimized global delivery capabilities.

Leadership 531

Leadership Denver Charlotte Ohio 531

Perficient

JANUARY 21, 2025

The insurance industry in 2025 is at a pivotal point, with key digital insurance trends leading the charge in transforming how carriers operate and interact with customers. Carriers must innovate, adapt to these changes, and leverage new technologies to maintain a competitive edge.

Trends 221

Trends Customer Experience social media Innovation 221

Perficient

DECEMBER 14, 2020

Healthcare marketers’ role has shifted dramatically in recent years as technologies have advanced, social media use has skyrocketed, and patients have embraced consumerism. Ways healthcare marketing teams can build resiliency and strengthen patient trust. Telehealth’s impact on patient acquisition strategy.

Marketing 309

Marketing social media Leadership Strategy 309

Perficient

MARCH 5, 2025

Efi shares her journey from Wall Street to becoming a leading voice in financial technology and innovation. This shift is driven by advancements in technology and changing consumer expectations. Another significant trend is the evolution of digital identity and blockchain technology.

Fintech 221

Fintech Meeting Financial Technology Trends 221

Perficient

JULY 15, 2020

Marry in people, process and technology and you have Producers and Consumers with a great value add. The explosion of data and advances in digital technologies has completely disrupted our industry as service / solution providers. We at Perficient leverage Customer Experience Mapping the most. Business Analysts.

Data 497

Data Customer Experience Analytics Industry 497

Perficient

JUNE 24, 2020

The podcast is hosted by Alan Porter, Nuxeo’s director of product marketing. He interviews people across the spectrum, from practitioners to analysts to industry thought leaders, and explores various topics including innovation, technology, and customer experience.

Customer Experience 332

Customer Experience Maine Course Industry 332

Perficient

NOVEMBER 6, 2020

Whether you’re checking your bank balance, getting an oil change, or enjoying another curbside pickup for Taco Tuesday, everyone loves a great customer experience. And if you’re on the other side of that exchange, everyone wants to make their customers happy and coming back for more.

Customer Experience 427

Customer Experience UX User Experience Branding 427

Perficient

SEPTEMBER 10, 2020

executives by Duke’s Fuqua School of Business shows that due to pressures brought on by the COVID economy “nearly 2/3 of companies are shifting resources to create better digital interfaces and more engaging digital experiences.”. Becoming digital is the best way to keep pace with changing market realities and customer expectations.

Digital Strategies 405

Digital Strategies Strategy Customer Experience Leadership 405

Perficient

AUGUST 3, 2023

Generative AI ingests data and understands guidelines incredibly well; therefore, businesses across industries are jumping to take advantage of all the possible ways the tool can help save them money and create elevated, uber-personalized customer experiences.

Industry 83

Industry Risk Management Customer Experience Fraud 83

Perficient

MARCH 12, 2021

A digital transformation journey is effective for businesses because it is rooted in commerce and investing in commerce throughout a digital transformation will have a direct impact on your business and its future, starting with your go-to-market strategy. Your Go-To-Market Strategy is the North Star. Make and Invest in a Plan.

Marketing Strategies 531

Marketing Strategies Strategy Marketing Resources 531

Perficient

AUGUST 4, 2024

In today’s rapidly evolving digital landscape, financial services organizations are increasingly relying on cutting-edge technologies to stay competitive and deliver exceptional services to their clients. API Management benefits your products & customers as much as it benefits your development teams.

Industry 467

Industry Compliance Examples Risk Management 467

Perficient

FEBRUARY 3, 2021

Forrester defines Salesforce consulting partners as: “Services providers that can help Salesforce customers successfully transform their business using Salesforce technology. Every industry is unique and requires a variety of different services, technologies, and assets for successful digital transformations.

Report 507

Report Training Technology Strategy 507

Perficient

AUGUST 2, 2024

Imagine a world where your business can effortlessly keep pace with technological advancements and continuously changing customer expectations. The ability to swiftly develop new technology products and applications is crucial to staying competitive. Improve customer experience.

America 450

America Report Technology Software 450

Perficient

JUNE 3, 2020

I love cross-pollination among technology alliances. CIO’s list modernization and containerization as a priority, and AWS and OpenShift offer a time to market advantage with a deep breadth of services. I love when complementary partners pair up to deliver something creative and innovative for businesses.

Customer Experience 443

Customer Experience Technology Innovation System 443

Perficient

NOVEMBER 30, 2020

There is no doubt that the role of the Chief Marketing Officer (CMO) has changed significantly in the past decade. However, these somewhat intangible metrics have given way to hardcore month-over-month and year-over-year growth metric expectations, leaving some CMOs without the right people, processes, or technologies to deliver.

Branding 378

Branding UX Customer Experience Marketing 378

South State Correspondent

MAY 9, 2022

The most significant problem with bank innovation is that bankers see or hear about a sexy piece of technology at a conference or at another bank and then acquire it. The new piece of technology ends up solving a known problem but, in the process, creates more problems, and risks, than it solves.

Technology 195

Technology Customer Experience Data Training 195

PYMNTS

APRIL 10, 2020

“I think one of the largest reasons [insurers are still using checks] is because claim payments, the paying out of a claim, is [a] loss of money, and it is really hard for companies to focus or invest resources in a place in which you are losing money already,” Michele Schmitt, senior product manager for B2B insurance technology firm Tr?v

Mobile 198

Mobile Technology social media Customer Experience 198

Abrigo

FEBRUARY 26, 2025

To succeed, banks must carefully balance competitive offerings with cost control while leveraging technology and relationship-building strategies to attract new deposits. Investing in digital solutions not only improves the customer experience but also positions community banks as forward-thinking financial partners.

Community Bank 195

Community Bank Community Strategy Analytics 195

Perficient

MARCH 25, 2021

Collections and loss mitigation functions have historically had underinvestment in terms of technology – banks should ask, “Can I afford not to any longer?”. Retention and brand loyalty can be improved by helping to resolve delinquencies for customers.

Tools 493

Tools Technology Strategy Branding 493

PYMNTS

JULY 12, 2019

35 B: Expected value of the global call center software market by 2025. Data: $775 M: Predicted losses due to account takeovers at call centers by 2020. 71 percent: Share of digital media consumers who planned to cancel their subscriptions within one year after just one month of service.

Customer Experience 190

Customer Experience Data Comparison Innovation 190

Perficient

AUGUST 4, 2023

In today’s rapidly advancing technology landscape, businesses face a profound revolution in operations, customer interactions, and innovative endeavors. The report offers an in-depth overview of 38 digital transformation service providers, offering valuable insights into the market landscape.

Digital Strategies 419

Digital Strategies Strategy Report Customer Experience 419

Perficient

FEBRUARY 11, 2021

Artificial intelligence (AI) has quickly become one of the industry’s biggest buzzwords, and many businesses are looking to utilize this technology to provide enhanced digital experiences. It continues to be adopted across various industry and technology verticals – including product information management (PIM).

Software 508

Software System Management Analytics 508

Perficient

DECEMBER 29, 2020

Financial institutions that want to remain ahead of their competition must adopt new business processes and implement fresh digital strategies and technologies. By optimizing these digital efforts, companies will increase sales and provide value to their customers. The bot would talk to the customers like a friend on the phone.

Branding 294

Branding Industry Digital Strategies Customer Experience 294

Perficient

JUNE 23, 2020

Inaccurate quotes are a detriment to both your business and your customers. By over-pricing an order, you may drive your clients to look to your competition for lower prices which is frustrating for them and an overall negative customer experience, and end with you losing a customer and that revenue. Do You Need a CPQ?

Customer Experience 322

Customer Experience Resources System Management 322

Perficient

OCTOBER 20, 2020

Businesses Must Shift to Automated and Intelligent Technology. For example, our client, a leading fabric and craft retailer , was experiencing issues with extending its customer experience online and needed help improving inventory visibility within its supply chain and OM system. More Information and Resources.

System 324

System How To Customer Experience Meeting 324

Perficient

DECEMBER 19, 2023

In today’s competitive landscape, prioritizing customer experience is essential for success, making it crucial for organizations to choose the right professional services partner to help them deliver exceptional experiences that meet customer expectations. What Does This Inclusion Mean for Perficient?

Report 251

Report Customer Experience Innovation Strategy 251

Perficient

JANUARY 20, 2021

It’s our job as marketers, designers, and strategists to develop and design inclusive web experiences and user interfaces. We must think from a global-to-global first perspective and connect our marketing strategy to understanding specific audiences for well-rounded inclusive website design.

Strategy 496

Strategy Marketing Strategies Regional Marketing 496

South State Correspondent

SEPTEMBER 28, 2020

Jill talks about experimentation, marketing, the customer experience, the meetings they have to facilitate culture / new ideas, what they are doing in the age of Covid-19, and what the future looks like for the banking customer. See how innovation doesn’t always mean technology and doesn’t have to be expensive.

Customer Experience 284

Customer Experience Innovation Meeting Technology 284