PYMNTS

JANUARY 22, 2019

These are some of the ways that retailers from Walmart to Publix – as well as Kroger , Albertson’s and ALDI – are bringing grocery shoppers through their doors or other sales channels. Almost a quarter — or 24 percent — of customers in the survey sample preferred Walmart. Almost one in 10 — or 7.8

Innovation 149

Innovation Ohio United States Survey 149

PYMNTS

AUGUST 23, 2019

Ratelt operates as a real-time customer experience management platform, according to reports. The company has expanded from Australia to southeast Asia and clients include Lego, Metro, Pandora and others. The company’s platform connects retailers and suppliers across groceries and supply chains, among other sectors.

Online 179

Online Metro Capital Customer Experience 179

PYMNTS

OCTOBER 23, 2020

In the longer run, the service will grow over the next several months to the grocer’s 570 retail locations throughout California, Illinois, Pennsylvania and Florida. Amazon Fresh, a new physical retail concept from Amazon, is setting up shop in four locations in the Chicago market, the Chicago Tribune reported.

Arizona 170

Arizona Chicago Georgia Phoenix 170

PYMNTS

MAY 15, 2019

Retailers are promoting faster shipping options in the wake of news that Amazon plans to speed up Prime shipping from two days to just one: Walmart , in one case, is offering NextDay delivery on a selection of items from its website. this year, encompassing 40 of the top 50 major metro areas in the U.S. Walmart eCommerce U.S.

Las Vegas 164

Las Vegas Retail Phoenix Metro 164

PYMNTS

SEPTEMBER 14, 2018

has an updated look and a new focus: the shopping needs of major metro consumers, particularly around grocery. The world’s largest retailer announced it has acquired the crowdsourced, on-demand delivery marketplace Cornershop for $225 million. Same-store sales, one of the favored metrics for judging retail, excluding fuel, increased 1.6

Metro 122

Metro New York City Nashville Oklahoma 122

PYMNTS

AUGUST 8, 2018

There are brands that claim to take the customer experience to the max — and then there are brands that redefine what exactly the max means. Chubbies takes its customer community seriously, and it makes it very clear that this is well beyond a marketing ploy. Where there is success, there are followers in mainstream retail.

Branding 107

Branding social media San Francisco Community 107

PYMNTS

JULY 30, 2018

The pop-up store , in an era where retail is resetting rapidly all around, has become a popular option for all types of businesses, including eTailers looking to put feelers out into physical commerce without a big commitment, or even physical retailers trying to test-drive an expansion into a new market.

social media 103

social media New York City New York Retail 103

PYMNTS

MARCH 2, 2020

The first was the news that the retailer is bringing together its store and eCommerce product-buying teams. According to Walmart the new structure is targeted at having steadier prices and customer experience regardless of where transactions occur. Powering that plan, Walmart had two big announcements last week.

Marketing 141

Marketing Data US Leadership 141

Celent Banking

DECEMBER 20, 2016

Unlike one once stalwart retail banking industry event in the US, RBR’s attendance has been on a multi-year growth trajectory. A common element with Hertz’ experience and several presenting banks is this: front line staff absolutely must own and changes in the retail operating model. It’s a journey, not a destination.

Case Study 100

Case Study Metro Study Capital 100

PYMNTS

AUGUST 9, 2017

So what does a better than expected result look like for an eCommerce player trying to own a niche of digital retail outside the Amazon orbit? In major metro areas, small package delivery is down to two days and large package deliver clocks in at 14 days. “We At home you want unique items.’. By The Numbers .

Metro 109

Metro Technology Retail Customer Experience 109

PYMNTS

OCTOBER 5, 2019

This week, Chicago became the largest metro area to officially say no to library fines – joining St. Because libraries need customers to keep coming in – and they have been finding out in recent years that a late fee and a disapproving librarian create a very bad customer experience … but one that is pretty easily rectified.

Minnesota 188

Minnesota Oakland Indiana Customer Experience 188

NCR

MAY 9, 2018

This encourages customers and employees to interact on a more personal level and can offer a compelling reason for people to use face-to-face services rather than online alternatives. New flagship stores a sign of things to come?

Apple 69

Apple Metro Community Examples 69

Gonzobanker

DECEMBER 20, 2019

So many miles to go, retail bankers! Its Baldrige-winning tenacity on customer experience is legendary and consistent. In a mature credit cycle with a tough yield cure, Chase is still growing retail revenue a 7+% and mobile banking users by 12+%. The bank’s strategy is laser-focused. It was the original data junkie.

Idaho 148

Idaho Conference Data Marketing 148

Gonzobanker

OCTOBER 3, 2017

Balance sheet growth from larger commercial clients does not consume the same headcount and resources that the retail business requires. Yet, these commercially focused banks should think twice before they think they can survive without retail. Any commercially focused bank trying to grow retail funding must be a data player – period.

Retail 60

Retail Strategy Marketing New Jersey 60