Gonzobanker

JUNE 26, 2019

Lake Michigan Credit Union tackled the notorious “next best product” challenge by incorporating member data and overlaying organizational priorities. Lake Michigan calculated that just improving these two metrics has earned the CU millions of dollars with a three-year return of 157% on its investment.

Idaho 123

Idaho Michigan System Lending 123

Gonzobanker

DECEMBER 14, 2023

Lake Michigan Credit Union CEO Sandy Jelenski – Since becoming CEO in 2000, Sandy has led the growth of LMCU from $400 million Union to $13 billion, all while building a mortgage business and servicing portfolio that nearly matches the size of the credit union’s balance sheet. Paul Murphy, founder of Murphy & Co.

Fintech 192

Fintech Community Regional Technology 192

Gonzobanker

DECEMBER 20, 2019

Its Baldrige-winning tenacity on customer experience is legendary and consistent. Chime is a category killer in new digital accounts opened, but it’s still not clear how small online payment accounts and debit interchange will create a future earnings. The bank’s strategy is laser-focused. It was the original data junkie.

Idaho 148

Idaho Conference Data Marketing 148

NCR

DECEMBER 1, 2017

In an article for American Banker , titled ‘Don’t let community banking go from endangered to extinct’, Stephen Lange Ranzini, CEO and president of University Bancorp in Ann Arbor, Michigan, highlighted the need to “radically rethink” the regulatory approach to the community banking and credit union industry.

Community 56

Community Community Bank Michigan Lending 56

CB Insights

JULY 19, 2017

Their goal is to find ideas that “enhance or refine an existing AT&T product or customer experience.” Walmart’s innovation lab is designed to help them stay competitive in the increasingly online and mobile world. work together to improve online and mobile shopping, create new in-store promotions, and more.

Innovation 74

Innovation San Francisco Technology Mobile 74

CB Insights

JULY 16, 2017

Allianz-backed Simplesurance , which offers point-of-sale insurance policies via online retailers’ websites, partnered with Munich Re Digital Partners in October 2016 to jointly develop new insurance products. Aviva has targeted four areas for investment: IoT, data & analytics, customer experiences and distribution.

Strategy 28

Strategy Marketing Analytics Innovation 28

PopularBank

FEBRUARY 25, 2020

It was presented at NJIT’s annual Frontiers in Applied and Computational Mathematics Conference and later published in both the European Physics Journal and for the online library at Cornell University. The first project that we worked on and was tasked to complete was the US Customer Experience Dashboard.

Puerto Rico 52

Puerto Rico Austin Study Meeting 52

William Mills

SEPTEMBER 9, 2016

Addresses compliance, fraud experience and customer experience analytics. Customers want self-service capabilities but regulation and risk is top of mind that get in the way of digital interactions. Working for the past 6 years with many banks to design their online experience. It’s pretty cool.

social media 40

social media ATM Mobile Customer Experience 40

CB Insights

SEPTEMBER 17, 2018

Now Walmart is seeing higher online conversions from its private-label offerings, and Amazon’s recent acquisition of Whole Foods was driven by the success of the grocer’s 365 Everyday Value store brand. Pet food is a challenge to sell online because of its bulky size and shipping difficulty. per gallon in the U.S.

Industry 67

Industry Branding Retail US 67

Gonzobanker

DECEMBER 19, 2024

Meatiest Marketing Idea Community Financial Credit Union for creating online resources to help survivors of economic abuse. Genisys Credit Union in Michigan. Their parody of The Hangover, which spoofed the regulatory reaction to the financial crisis, remains one of our team’s favorites.

Fraud 78

Fraud Fintech Marketing Industry 78