PYMNTS

AUGUST 11, 2020

Established dealers reacted by aggressively expanding website selling that’s been in place for years, with one Michigan auto dealer telling The Wall Street Journal in late June, “I truly believe we sold more cars last month because we’re finally utilizing technology more efficiently.”.

Online 157

Online Michigan Trends Marketing 157

Gonzobanker

JUNE 26, 2019

The contact center has been rapidly gaining popularity for CRM platforms in retail-oriented credit unions. Lake Michigan Credit Union tackled the notorious “next best product” challenge by incorporating member data and overlaying organizational priorities. CRM Use Cases That Deliver Value. Contact Center.

Idaho 144

Idaho Michigan System Lending 144

NCR

DECEMBER 1, 2017

In an article for American Banker , titled ‘Don’t let community banking go from endangered to extinct’, Stephen Lange Ranzini, CEO and president of University Bancorp in Ann Arbor, Michigan, highlighted the need to “radically rethink” the regulatory approach to the community banking and credit union industry.

Community 56

Community Community Bank Michigan Lending 56

CB Insights

JULY 19, 2017

Retail/Consumer Goods. Their goal is to find ideas that “enhance or refine an existing AT&T product or customer experience.” Retail/Consumer Goods. Sears’ iR Labs (short for “integrated retail”) center was created to find ways to deliver modern shoppers the multi-channel shopping experience they demand.

Innovation 74

Innovation San Francisco Technology Mobile 74

William Mills

SEPTEMBER 9, 2016

Addresses compliance, fraud experience and customer experience analytics. Customers want self-service capabilities but regulation and risk is top of mind that get in the way of digital interactions. Working for the past 6 years with many banks to design their online experience. Purple = Customer Experience.

social media 40

social media ATM Mobile Customer Experience 40

CB Insights

JULY 16, 2017

Allianz-backed Simplesurance , which offers point-of-sale insurance policies via online retailers’ websites, partnered with Munich Re Digital Partners in October 2016 to jointly develop new insurance products. Aviva has targeted four areas for investment: IoT, data & analytics, customer experiences and distribution.

Strategy 28

Strategy Marketing Analytics Innovation 28

Gonzobanker

DECEMBER 19, 2022

April Clobes, President/CEO, Michigan State University Federal Credit Union (East Lansing, Mich.). The Smarter Bank Customer Experience Award. Knowledgeable from retail to complex treasury needs, Cody is one of the best. A relationship bank with a 37% efficiency ratio? ” GonzoBanker of the Year: Credit Union.

Community 216

Community Fintech Industry Innovation 216

Gonzobanker

DECEMBER 20, 2019

So many miles to go, retail bankers! Its Baldrige-winning tenacity on customer experience is legendary and consistent. In a mature credit cycle with a tough yield cure, Chase is still growing retail revenue a 7+% and mobile banking users by 12+%. The bank’s strategy is laser-focused. It was the original data junkie.

Idaho 148

Idaho Conference Data Marketing 148

CB Insights

SEPTEMBER 17, 2018

Store brands from retailers were seen as down-budget choices. Target’s Cat & Jack kids’ line has delivered double-digit results since its 2016 launch, even as traditional retailers struggle to stay afloat. Clothing: how retailers are attempting to escape the industry apocalypse by introducing store brands.

Industry 67

Industry Branding Retail US 67

Gonzobanker

DECEMBER 19, 2024

Genisys Credit Union in Michigan. The bank made the decision for a digital banking change on both commercial and retail to grow deeper in existing markets as well as position for future growth. The commercial-retail combo meal has been the Q2 hallmark, winning this award last year as well. Byline Bank in Chicago.

Fraud 88

Fraud Fintech Marketing Industry 88