PYMNTS

MARCH 27, 2020

percent) of those users don’t like the experience as it’s generally configured. That can’t be good news for the security chiefs at financial institutions (FIs), who have their hands full with genuine bad actors, a shifting compliance landscape and a business environment that’s in an indeterminate period of disarray from the COVID-19 pandemic.

Mobile 190

Mobile Millennials Digital Banking Security 190

PYMNTS

APRIL 10, 2020

So, if an insurance company does not invest in the customer experience of the claim, like during the claim flow, that is going to come back to them,” she said. There are several options that can be used to send real-time payments to claimants, but many offerings are still undergoing legal or security checks, Schmitt said.

Mobile 198

Mobile Technology social media Customer Experience 198

PYMNTS

SEPTEMBER 17, 2019

A 5G network could markedly improve mobile banking apps’ speed, security and ease of use. percent of seniors pay bills via mobile app, while Generation X consumers and bridge millennials are on the opposite side of the spectrum. Bridge millennials were the most likely to use an app to open a new account with a bank (23.8

Mobile 187

Mobile Millennials Study Digital Banking 187

Insights on Business

JUNE 14, 2017

increasingly sophisticated security threats; and, most recently, shifting customer expectations driven in large part by millennials. Millennials are a fastidious breed. More than ever – millennials seek customized experiences without a corresponding increase in prices. All is not doom and gloom.

Marketing 156

Marketing social media Millennials Customer Experience 156

Accenture: Banking

JUNE 16, 2017

The headline findings from our study suggest that this investment is justified, with fully two-thirds of all UK customers and 74 percent of millennials saying they’d be willing to receive entirely computer-generated advice on relatively simple decisions such as which type of bank account to open (see Figure 1).

Millennials 188

Millennials Maine Study Security 188

PYMNTS

APRIL 2, 2019

App security, speed and partnerships with brands like Deliveroo are all ways the company is looking to augment the MOA experience for the modern customer, Sharif said. QSRs are attempting to create a mobile experience tailored for millennials, a generation that, on average, dines out five times per week.

Security 152

Security Mobile Branding User Experience 152

PYMNTS

DECEMBER 27, 2018

As seen in 2018 , new questions emerged over small businesses’ trust in open banking, corporate awareness of what it means, and how financial institutions will continue to manage security of the data as it moves between systems. The top trends in the payments industry all have customer experience as the biggest driver for payments.

Customer Experience 191

Customer Experience Survey Trends Data 191

PYMNTS

DECEMBER 11, 2019

Both buyers and sellers of shared goods or services now view the sharing experience as relatively mundane, which means that participating marketplaces need to change the ways they are approaching the customer experience on both sides of their platforms to better keep them invested.

Marketing 132

Marketing Millennials social media Case Study 132

PYMNTS

AUGUST 15, 2017

The growing popularity of mobile order-ahead is hardly news in the restaurant industry, where customers — especially millennials — crave the convenience, speed and personalization of a mobile ordering experience both in quick-service restaurants (QSRs), coffee shops and fast-casual dining environments.

Mobile 193

Mobile Millennials Survey Technology 193

PYMNTS

OCTOBER 1, 2019

where at least one vital and robust sector of commerce has yet to adopt the global security standard en masse. Every mandate or chance to upgrade payments technology is, after all, a chance to upgrade the customer experience tied to payments. EMV seems to be that payments issue that just won’t go away, but not in the U.S.,

Innovation 167

Innovation Customer Experience Retail Operations 167

PYMNTS

JUNE 28, 2017

From their affinity for brunch (and avocados on toast ) to their attachment (uncorded, of course) for subscription services , it’s no secret millennials have some significant spending differences compared with older generations. Focusing on mobile millennials. Making faster payments more secure. That can be a tremendous help.

Millennials 108

Millennials Security Mobile social media 108

PYMNTS

NOVEMBER 24, 2020

With so many workflows involved, there are plenty of opportunities for the customer experience to go awry. Payments are one example of a customer-facing process that must be flexible enough to meet the needs of a variety of buyers. "To Tailoring For Unique Needs. This is just one of the challenges Briqpay aims to address.

Customer Experience 181

Customer Experience Meeting User Experience Examples 181

Accenture: Banking

JUNE 16, 2017

The headline findings from our study suggest that this investment is justified, with fully two-thirds of all UK customers and 74 percent of millennials saying they’d be willing to receive entirely computer-generated advice on relatively simple decisions such as which type of bank account to open (see Figure 1).

Millennials 153

Millennials Maine Study Security 153

Perficient

MAY 17, 2022

Delinquency rates are rising to levels not seen since the Great Recession, especially among Millennials and Gen Z. Empathy helps lenders provide an experience where borrowers feel respected, understood, and supported. So, let’s recap where we are: Consumers are taking on ever-increasing auto loan debt for terms of almost a decade.

Strategy 294

Strategy Customer Experience Study Technology 294

PYMNTS

FEBRUARY 13, 2020

However, the branch experience does need to evolve, he noted, as FIs see their own customer demographics shift toward younger, tech-savvy millennials. Conventional wisdom may hold that millennials want a purely self-service experience when it comes to their financial lives. Here, geography plays a role.

Millennials 231

Millennials Digital Banking Mobile Course 231

NCR

MARCH 22, 2017

Today, millennials are the largest generation in the United States – and their levels of entrepreneurship are unprecedented. Millennials are starting more businesses than previous generations, and they’re starting them at a younger age than their predecessors. This year alone, the Internet of Things will connect 8.4

Millennials 49

Millennials Innovation Digital Banking Security 49

PYMNTS

JANUARY 22, 2020

That’s because the largest combined consumer group today — probably one of the largest combined consumer groups in history — consists of millennials and Generation Z. By comparison, 32 percent of Gen Z, 35 percent of millennials and 22 percent of Gen X consumers buy online from the same store. Trust Issues.

Retail 137

Retail Millennials New York City social media 137

Insights on Business

FEBRUARY 27, 2019

The iPhone became more popular and apps got better and more secure. The ingredients that will help execute the digital first mission include: Customer experience: Who are the digital-first customers and what do they expect? Customer experience. We need to consider the needs of all types of customers.

Customer Experience 107

Customer Experience Mobile Examples Millennials 107

Banking 2020

APRIL 28, 2015

This digital experience is vital, as it determines whether they should stay or move to different banks for better service. At this juncture, customer experience is primarily decided by speed, anytime-anywhere-any device banking, security and simple intuitive clicks.

Customer Experience 40

Customer Experience Digital Banking social media Millennials 40

PYMNTS

NOVEMBER 6, 2017

If millennials are the future of, well, everything in payments, then mobile is the future of everything in payments. But the fact remains that millennials are tethered to their keyboards, of the small-screen size. Yes, that is a rather bold statement. And take it with as many grains of salt – or none – as you wish.

Millennials 105

Millennials Mobile Examples Payments 105

PYMNTS

JUNE 27, 2019

For better authentication, financial institutions (FIs) are experimenting with artificial intelligence (AI) and biometrics, attempting to create security measures that don’t frustrate consumers. In the latest Digital Banking Tracker™ , PYMNTS examines how banks are innovating to address these security vulnerabilities.

Customer Experience 109

Customer Experience Digital Banking Innovation Security 109

Insights on Business

APRIL 28, 2017

Some of the most important elements mentioned by analysts and professionals can be divided into four models: Digital bank brands: Many established, full-service banks find it difficult to appeal to millennials. Wary of alienating existing customers, they do not want to alter their current branding.

Digital Banking 171

Digital Banking User Experience Branding social media 171

PYMNTS

DECEMBER 24, 2018

The lucrative “ Bridge Millennial ” consumer segment — relatively high earning and highly educated, and approaching their peak earning years — are particularly fond of this technology, with 31 percent of owning a voice-activated speaker. Don’t even think of counting out plastic, which still carries a wide appeal. 10: With Contactless Cards.

Cards 207

Cards Payments Mobile Millennials 207

PYMNTS

SEPTEMBER 24, 2020

The new funding is an outcropping of the Series G round unveiled in August for the firm, which is said to have helped millennials become interested in trading. PayPal’s Rainey: CFOs Must Focus On Customers (Not Just Cash Flow) Amid Great Digital Shift. Trading FinTech Robinhood Markets Inc.

Company 137

Company Payments Atlanta Massachusetts 137

Insights on Business

OCTOBER 10, 2017

Here is a preview of our focus at this year’s Sibos: Enterprise blockchain – IBM is leading the advancement of blockchain with many projects under way in financial services including foreign exchange payments netting , private equity administration , securities lending and trade finance.

blockchain 87

blockchain Customer Experience Compliance Fraud 87

Abrigo

FEBRUARY 3, 2017

. • There is no document ping pong, and you submit everything online securely. • They intend to: • Create a better customer experience as described above. Understand and meet the desires of millennial borrowers, who will constitute 75 percent of the workforce by 2025.

Lending 150

Lending Community Bank Meeting Community 150

Abrigo

JUNE 10, 2015

Eighty percent of the millennial respondents indicated that they rely on mobile or tablet apps that can serve their basic banking functions such as checking their balance. The ability to discuss special options with a banker was also important to 31 percent of those surveyed.

Survey 150

Survey Mobile Millennials ATM 150

PYMNTS

DECEMBER 11, 2019

Just beneath the smartphone glass, brainy new tech is powering payments in ways that emphasize security and speed, while keeping one eye fixed on customer experience. The more transparency and visibility into one’s money and credit, the better – at least according to millennials and Gen Z mobile card users.

Mobile 132

Mobile Cards Survey Millennials 132

PYMNTS

JANUARY 19, 2021

But moving ahead, traditional FIs will have to adapt to, and adopt, geolocation data usage in order to “connect” the right “data dots” and deliver a safe, seamless customer experience. PYMNTS has found that 55 percent of millennials say they would switch to an FI that uses geodata to enhance the security of users’ accounts.

Data 227

Data Fraud Los Angeles Compliance 227

PYMNTS

MAY 23, 2019

As of 2019, three quarters of customer interactions with credit unions are digital — the remaining 25 percent is split between branch visits, ATM stops and call center calls. On a demographic level, Gen X and baby boomer customers still tap into physical channels. That result, Chambers noted, is just an average.

Online 123

Online Millennials Digital Banking Maine 123

PYMNTS

MAY 24, 2019

Older customers might prefer human interaction and want nothing to do with automated help , while millennials or Gen Z might want to solve their issues through chat windows powered by AI. And in a reverse move, Airbnb has acquired Hotel Tonight to expand its customer base.

Online 130

Online Millennials Payments Customer Experience 130

PYMNTS

DECEMBER 28, 2018

It may come as no surprise to readers that, when asked about what influences the use of one payment method over another, credit union (CU) customers said it comes down to convenience and security. I don’t want to experience any friction, but I want full security,” he said. Making Security Stronger And More Subtle.

Mobile 131

Mobile Fraud Security Cards 131

PYMNTS

DECEMBER 18, 2018

The methods vary, but the goal is similar, which is to offer consumers a faster, more efficient, more secure and more pleasant shopping experience. Omnicommerce has become commerce,” Jamison remarked. Time Is The New Coupon.

Retail 140

Retail Millennials Online User Experience 140

PYMNTS

DECEMBER 3, 2019

In a feature story, PYMNTS spoke with Russell Castagnaro, director of digital transformation at the Colorado Governor’s Office of Information Technology, about the functionality of myColorado and how it meets the concerns of resident over privacy as well as security. How Instant Payments Ignited In Just Three Short Years. he asked. “I

Fintech 132

Fintech Colorado Payments Operations 132

PYMNTS

JULY 18, 2019

As millennials rise through the ranks and within the ranks, we see the rise of what he termed “digital natives.”. They’re kind of caught in this almost like an identity crisis because the large banks have secured a message that size matters. The small banks have secured a similar message but for different reasons.”. and beyond.

Innovation 155

Innovation Study Technology Millennials 155

PYMNTS

APRIL 9, 2019

Based on analysis, customers break down into four basic buckets: security-focused, cost-focused, engagement-focused and those who “like to chase cool.”. All four of these personas responded slightly differently to digital card management, and all needed to be addressed and have their digital journeys customized accordingly.

Cards 153

Cards Management Security Millennials 153

PYMNTS

SEPTEMBER 21, 2018

Balancing experience and risk is a massive challenge for us,” he told PYMNTS in a recent interview. “We We want to provide the most seamless customer experience possible, and allow customers to interact with us and transact with us and use our product as freely as we can. Getting Customers To Buy In.

Fraud 100

Fraud Security Cards Mobile 100