PYMNTS

FEBRUARY 21, 2020

Forty-four percent of 200 millennials surveyed last year stated they were wholly responsible for making purchasing decisions at the B2B companies at which they worked, and an additional 33 percent played some role in this process. One study found a 46 percent increase in reports of such attacks between 2017 and 2018.

Customer Experience 152

Customer Experience Fraud Millennials Online 152

Perficient

APRIL 14, 2022

Let’s look at four important areas that are actively shaping the insurance industry and the commerce experience – data, processes, technology, and our people. . population is considered millennial or younger as of July 2019), the demand for personalization in the commerce experience grows. Leveraging Data Responsibly .

Strategy 332

Strategy Tools Industry Data 332

PYMNTS

JANUARY 14, 2021

Our findings also indicate FIs that offer innovative options such as interactive and contextually relevant video content stand to improve engagement and customer experiences, especially among younger generations like bridge millennials and millennials.

Video 224

Video social media Millennials Data 224

PYMNTS

SEPTEMBER 17, 2019

This is the premise of PYMNTS’ new report, Consumer-Centric Authentication Study: Transforming the Consumer’s Digital Banking Experience, with a focus on preferences for authentication controls when banking via mobile. Bridge millennials were the most likely to use an app to open a new account with a bank (23.8

Mobile 187

Mobile Millennials Study Digital Banking 187

Accenture: Banking

JUNE 16, 2017

The headline findings from our study suggest that this investment is justified, with fully two-thirds of all UK customers and 74 percent of millennials saying they’d be willing to receive entirely computer-generated advice on relatively simple decisions such as which type of bank account to open (see Figure 1).

Millennials 188

Millennials Maine Study Security 188

PYMNTS

DECEMBER 27, 2018

While there are a few driving trends he predicts for the new year, they all have one thing in common, he said: customer service. “With the digitization of payments, small business customers of banks are demanding a strong customer experience. Read what he had to say below.

Customer Experience 191

Customer Experience Survey Trends Data 191

Insights on Business

FEBRUARY 13, 2019

Revamping the company’s internal structure is one of the first steps Bradesco took to achieve the goal of creating experiences that meet expectations of millennials. These younger customers have big expectations for experience: “The customer of the future is all digital, hyper connected.

Albuquerque 152

Albuquerque Digital Banking Millennials social media 152

PYMNTS

DECEMBER 11, 2019

Both buyers and sellers of shared goods or services now view the sharing experience as relatively mundane, which means that participating marketplaces need to change the ways they are approaching the customer experience on both sides of their platforms to better keep them invested. About The Playbook.

Marketing 132

Marketing Millennials social media Case Study 132

Insights on Business

JUNE 7, 2017

Further, 33% of Millennials are only willing to wait 1 – 3 minutes to get a desired response, 52% have hung up on a customer service call, and 56% of Millennials have switched from one company to another because of underwhelming customer service. Multiply that by an average cost of about $1.00

Millennials 184

Millennials Training Customer Experience System 184

PYMNTS

AUGUST 28, 2017

In a press release , the company said the move was a result of a study with ZestFinance that measured the effectiveness of machine learning to better predict risk in auto financing and potentially expand auto financing for millennials and other Americans with limited credit histories. “At Millennials offer the perfect example.

Millennials 104

Millennials Study Lending Customer Experience 104

Perficient

MAY 17, 2022

And if all this wasn’t enough to keep a credit risk manager from sleeping well at night, consider this: A recent Consumer Reports study found that auto loan portfolios may be riskier than previously thought. Delinquency rates are rising to levels not seen since the Great Recession, especially among Millennials and Gen Z.

Strategy 294

Strategy Customer Experience Study Technology 294

PYMNTS

MAY 5, 2020

And if a retailer charges too much (or charges at all) 57 percent of millennials will bail on future business. Retailers need to consider the holistic customer journey and identify areas that can compensate for challenges being faced in the forward supply chain during this unprecedented time in retail.”. Now add a pandemic.

Policies 185

Policies Retail Study Washington 185

Accenture: Banking

JUNE 16, 2017

The headline findings from our study suggest that this investment is justified, with fully two-thirds of all UK customers and 74 percent of millennials saying they’d be willing to receive entirely computer-generated advice on relatively simple decisions such as which type of bank account to open (see Figure 1).

Millennials 153

Millennials Maine Study Security 153

PYMNTS

DECEMBER 11, 2019

The nearly universal need for medication and other remedies is driving retail innovation via the pharmacy sector — and that includes the area of customer experience. One of the keys of the commerce game these days is providing a deeper customer experience, and that holds true when it comes to healthcare retail.

Retail 132

Retail Innovation Houston Customer Experience 132

PYMNTS

JUNE 28, 2016

The short version takeaway of the ocean of advances can be summed up in five words: Building a better customer experience. Millennials In the Aisles . Over a third of millennials grocery shop two or three times a month, and 30 percent grocery shop once a week. Changing Cultural Demographics .

Millennials 113

Millennials Groups Study Mobile 113

PYMNTS

OCTOBER 15, 2018

Instead, these processes have been integrated into the site’s existing shopping and payment experiences. Improving customer experiences was not the sole focus of 3DS 2.0’s The new protocols also better integrate with omnichannel features and loyalty programs, which have become popular with consumers. s upgrades, however.

Fraud 165

Fraud Security Mobile User Experience 165

PYMNTS

JULY 26, 2016

This has created a sea of data unlike anything that has ever existed,” according to a study by WBR Digital , an online brand and engagement strategist, entitled “Luxury Retail’s Digital Moment.” Creating a great customer experience is the driving force in fostering customer loyalty.”. luxury consumer.

Branding 100

Branding social media Millennials Study 100

NCR

JULY 5, 2017

Finding the right balance between physical and digital channels and approaches to banking is crucial for providers wanting to guarantee the highest possible levels of satisfaction for their customers – particularly in the millennial age group. That point was underlined in the latest US Retail Banking Satisfaction Study from J.D.

ATM 81

ATM Customer Experience Millennials Tools 81

NCR

MARCH 22, 2017

Today, millennials are the largest generation in the United States – and their levels of entrepreneurship are unprecedented. Millennials are starting more businesses than previous generations, and they’re starting them at a younger age than their predecessors.

Millennials 49

Millennials Innovation Digital Banking Security 49

Accenture: Banking

MARCH 20, 2017

Accenture recently examined rapidly changing consumer expectations in banking in our 2017 Global Distribution & Marketing Consumer Study , which gathered the views of more than 33,000 customers across 18 markets. Instead, they’re behaving like knuckleball pitches that move fast, but in erratic and unpredictable directions.

Marketing 150

Marketing Cyber Security Study Meeting 150

Accenture: Banking

MARCH 20, 2017

Accenture recently examined rapidly changing consumer expectations in banking in our 2017 Global Distribution & Marketing Consumer Study , which gathered the views of more than 33,000 customers across 18 markets. Instead, they’re behaving like knuckleball pitches that move fast, but in erratic and unpredictable directions.

Marketing 150

Marketing Cyber Security Study Meeting 150

PYMNTS

MARCH 10, 2020

For an important BNPL case study, we look to Australia, where Sydney-based market leader Afterpay has made such a splash that it’s changing the economy (sort of). Yes, we are converting customers that we may naturally not have, because now we provide a new piece of the customer experience to them.

Case Study 135

Case Study Retail Millennials Branding 135

PYMNTS

JULY 18, 2019

As noted in the study, larger financial institutions outpace smaller brethren when it comes to grabbing market share, largely through the competitive advantage of hefty IT budgets that get new products to market with haste. As millennials rise through the ranks and within the ranks, we see the rise of what he termed “digital natives.”.

Innovation 155

Innovation Study Technology Millennials 155

PYMNTS

FEBRUARY 28, 2020

It recently did a study that tested a free insurance program that allowed users to test-drive Metromile. Most of those customers stay under a 12,000-mile-per-year threshold. According to Preston, Metromile has no set customer profile. These are the kinds of questions that we grapple with internally all the time.”.

Metro 217

Metro Arizona Pennsylvania Policies 217

PYMNTS

AUGUST 17, 2017

In this study, teen-focused retailers were analyzed to learn more about this group of shoppers. While Engagement Labs’ research showed the two groups most influenced by social media include millennials (57 percent) and Generation Z (80 percent), the lack of engagement for teens online may be raising some red flags for the retail industry.

Retail 127

Retail social media Online Mobile 127

Insights on Business

FEBRUARY 7, 2019

Unfortunately, many retirees are entering this new phase of their lives unsure about their financial future with no guidance on how to plan for it: Only one-third of retirees say they are very confident that they have enough for a comfortable life, according to the 2018 Retirement Confidence Study from the Employee Benefit Research Institute.

Technology 102

Technology Study Security Management 102

PYMNTS

AUGUST 17, 2017

In this study, teen-focused retailers were analyzed to learn more about this group of shoppers. While Engagement Labs’ research showed the two groups most influenced by social media include millennials (57 percent) and Generation Z (80 percent), the lack of engagement for teens online may be raising some red flags for the retail industry.

Retail 114

Retail social media Online Mobile 114

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. Millennials and Gen Z are driving the growth of the secondhand market and eCommerce, generally. In the U.S. trillion and $1.5

Online 101

Online Fraud Branding social media 101

NCR

NOVEMBER 6, 2017

Banks have spent a lot of time in the last few years trying to attract the attention of affluent millennial consumers – those born between the early 80s and mid-90s, who are currently an immensely attractive segment for financial institutions. Don’t mix them up with millennials. hours a day on their smartphones.

Millennials 73

Millennials Study Groups Mobile 73

Celent Banking

MARCH 16, 2015

One of the presentations used non-FI examples to look at how banks can approach integrating omnichannel into customer interactions. Home Depot was an interesting case study. The retailer combines the in-store and app experience to enhance the customer buying process. This is the essence of an omnichannel experience.

Conference 100

Conference Retail Community Community Bank 100

PYMNTS

APRIL 19, 2018

They are also trying to enhance the customer experience. Younger customers prefer to use a kiosk.”. The finding comes from Tillster , which partnered with SSI to study how offering self-service kiosks impacts guest behavior. After talking with 2,000 restaurant customers across the U.S., Wendy’s is hardly alone.

Retail 102

Retail eBook Customer Experience Ohio 102

PYMNTS

DECEMBER 28, 2018

It’s a challenge, PSCU CMO Tom Pierce agreed, that credit unions have no choice but to address going forward, because customers simply expect both. Satisfying consumers will be about leveraging technology to “know more up front,” and using that data to both protect consumers and customize their experiences.

Mobile 131

Mobile Fraud Security Cards 131

BankBazaar

FEBRUARY 17, 2020

As someone who started her career in marketing in the pre-millennial era, and now having seen a couple of generations, the differences are very stark and very interesting as well. Millennials and GenZ are demanding and quite unforgiving. What makes customer experiences the differentiator of the future? .

Marketing 78

Marketing Branding Millennials Video 78

Cisco

MAY 25, 2021

Chris Bottger, Cisco Americas Workplace Experience Strategist indicates Employee Engagement continues to be a challenge as FinServ employers assess a Safe Return to Office strategy. This is why many CEOs feel talent uncertainty is their biggest risk to growth, according to a KPMG study.

Strategy 71

Strategy Mobile Study System 71

William Mills

FEBRUARY 22, 2018

According to results from the 2017 NTT DATA Services study on mobile banking, consumers are using their mobile devices for banking services 40% more than they were three years ago. To remain competitive, many financial institutions are focused on mobile development to increase services and ensure a more seamless customer experience.

Millennials 41

Millennials Mobile Digital Strategies Fraud 41

Gonzobanker

APRIL 4, 2024

Of Chime’s 38 million customers, about half consider the neobank to be their primary checking account provider. of Millennials, 7.5% of Americans as primary checking account customers. That works out to 8.1% of all American adults: 12.3% of Gen Zers, 9.5% of Gen Xers, and 2.9% of Baby Boomers. In contrast, Wells Fargo has 8.5%

Comparison 89

Comparison Fintech America Survey 89

FICO

MAY 1, 2020

The Journal article also quotes a Square study that found, in January through March of 2019, consumers used cash in 37% of transactions under $20, compared with 46% in 2015. Wrapping up, I wanted to tip my hat to the banks that are helping spur P2P adoption with easy, seamless customer experiences.

Fraud 69

Fraud How To Payments ATM 69