Payments Dive

SEPTEMBER 18, 2018

Networld Media Group, publisher of ATM Marketplace, Mobile Payments Today and World of Money, presented four awards on the evening of Thursday, Sept. 13, during a banquet held as part of the 6th annual Bank Customer Experience Summit in Chicago.

Customer Experience 296

Customer Experience Chicago Innovation ATM 296

Payments Dive

AUGUST 17, 2017

Across the globe, financial institutions are under mounting pressure to meet high consumer expectations, capture and retain market share, and secure mobile transactions – all at the same time. Some are lagging, while others are upgrading technologies and investing in innovation and testing departments. So, how did we get here?

Customer Experience 316

Customer Experience Security Mobile Meeting 316

PYMNTS

DECEMBER 21, 2020

The December Order To Eat Tracker® examines how QSRs are working to upgrade their digital channels and entering into digital-only services, and how this shift is affecting their customer engagement efforts and bottom lines. Shake Shack On Leveraging AI, ML To Drive Customer Experience. Around The Order To Eat Space.

Customer Experience 301

Customer Experience Innovation United States Survey 301

Perficient

MARCH 10, 2021

podcast , we interview Jeff Small, Director of Mobile Product Strategy at Perficient about the evolution of digital product management and how organizations can think about digital products as a transformational strategy. Jeff Small is a Director of Mobile Solutions at Perficient. Listen Now! In Episode 5 of the What If?

Strategy 493

Strategy Digital Strategies Customer Experience Leadership 493

Payments Dive

APRIL 19, 2018

Jared Ronski, principal at PayArc, discusses the customer experience around mobile apps, including the actual payments process for users.

Mobile 297

Mobile Customer Experience Payments 297

Payments Dive

OCTOBER 6, 2017

While there are pros and cons to a bank forging its own way with mobile payments outside the Pays, industry executives on a panel last month at the Bank Customer Experience in Chicago agreed financial institutions should be aware of, and explore, all developments in the industry.

Mobile 310

Mobile Chicago Customer Experience Payments 310

Payments Dive

FEBRUARY 16, 2018

Scott Voigt, co-founder and CEO of FullStory, examines the state of mobile e-commerce and the challenges still in play when it comes to delivering a robust customer experience.

Mobile 281

Mobile Customer Experience 281

Payments Dive

SEPTEMBER 28, 2018

Host Will Hernandez discusses the future trends for mobile payments and banking, that was learned at the Bank Customer Experience Summit.

Trends 285

Trends Mobile Customer Experience Payments 285

PYMNTS

SEPTEMBER 17, 2020

The pandemic has reshaped how we interact with merchants — and what we expect, as customers, from those increasingly digital interactions. Call it the transformation of CX, shorthand for the customer experience.

Customer Experience 254

Customer Experience Cards Analytics System 254

South State Correspondent

AUGUST 15, 2022

The reality is that banks don’t think from the customer’s perspective enough. The customer experience is horrible for many bank processes. Not understanding your customer can lead to a brand and products misaligned with the customer’s needs resulting in an erosion of a bank’s competitive position.

Customer Experience 195

Customer Experience Training Strategy Data 195

South State Correspondent

AUGUST 15, 2022

The reality is that banks don’t think from the customer’s perspective enough. The customer experience is horrible for many bank processes. Not understanding your customer can lead to a brand and products misaligned with the customer’s needs resulting in an erosion of a bank’s competitive position.

Customer Experience 195

Customer Experience Training Strategy Data 195

Payments Dive

FEBRUARY 23, 2018

Karen Katz, former president and CEO of Neiman Marcus Group, and Visa CEO Alfred Kelly shared insight, expectations and strategy during a panel talk at the NRF Big Show in January on boosting the retail mobile commerce customer experience.

Retail 272

Retail Mobile Innovation Customer Experience 272

South State Correspondent

MAY 25, 2022

It is no surprise that these banks not only have higher customer experience performance but have a higher return on equity numbers. A better customer experience means less churn, a longer account life, more repurchases, more cross-sell, lower operating cost, greater trust, and more forgiveness.

Customer Experience 195

Customer Experience Survey Examples Branding 195

Payments Dive

FEBRUARY 22, 2018

Wayfair is hot for mobile as it's allowing the retail home furnishing seller to drive an enhanced customer experience that is proving rewarding for the bottom line. Fast casual Panera is also benefiting from the mobile tech evolution and new digital tools are paying for themselves in terms of sales growth.

Mobile 246

Mobile Customer Experience Tools Retail 246

Perficient

SEPTEMBER 23, 2020

I think these technologies have a way to dramatically improve the mobile experience if you can take advantage of them. A Good Experience could be better. I find it frustrating when mobile apps aren’t nicely connected and they force me to spend extra effort to get things done. The map app has enough to do already!

Mobile 322

Mobile Apple Examples Technology 322

Perficient

JULY 20, 2020

For most consumers, buying a new car starts with their mobile phone – not at the dealership. It is also an opportunity to have a direct and more meaningful relationship with your customers. Digital Frictionless Customer Experience. New Mobility Models and Key Investment Activities. Explore the Summit.

Customer Experience 526

Customer Experience Analytics Marketing Strategies Leadership 526

Payments Dive

DECEMBER 1, 2020

Mobile Payments Today interviewed president and CEO of Rekor, Robert Berman, on an AI Powered Drive Through Platform his company worked on with Mastercard and how that platform can add a new dimension to the customer experience. Artificial intelligence has gotten a great deal of interest since the coronavirus pandemic hit.

Customer Experience 385

Customer Experience Mobile Payments Company 385

PYMNTS

APRIL 10, 2020

The uptick in smartphone use and availability, however, has prompted many insurance providers to enable customers to file claims from their phones, but few have implemented mobile disbursements. “I Developing that claim flow can be difficult, though, especially when it entails enabling access to mobile disbursements.

Mobile 198

Mobile Technology social media Customer Experience 198

Perficient

APRIL 4, 2022

Recently, Digital Insurance issued the findings from Keynova Group on the 2022 Mobile Insurance Scorecard. While mobile has long been a part of the carrier offering – pay a bill, get an ID card, file a claim – this survey reflects the evolution of insurers from transactional into personalized servicing.

Mobile 294

Mobile Survey User Experience Analytics 294

Payments Dive

JANUARY 5, 2018

But for the technology to gain traction, it must, first and foremost, provide a secure customer experience. Cardless ATM transactions can offer unparalleled convenience for consumers, not to mention cost-savings and enhanced efficiency for FIs.

ATM 268

ATM Security Mobile Customer Experience 268

Perficient

FEBRUARY 9, 2021

Understanding the technology systems the enable these fulfillment methods are important for successfully driving positive, enhanced customer experiences, and retailers need to rely on omnichannel fulfillment as a main source of delivery for seamless customer buying experiences, even in post-COVID-19.

Retail 506

Retail Customer Experience Strategy Maine 506

Bank Innovation

DECEMBER 10, 2019

consumers may be hesitant to adopt mobile payments, small businesses are more open to it. Power study reports that mobile banking adoption for small business owners has surpassed adoption for retail banking customers. Small Business Banking Satisfaction Study indicate that mobile banking […]. A recent J.D.

Retail 259

Retail Mobile Study Report 259

PYMNTS

FEBRUARY 20, 2020

However, as Kount Chief Customer Experience Officer Richard Stuppy noted, when it comes to their actual commitment in policing their own transactional security and letting it drive their decisions, it doesn’t have all that much of an effect. Consumers have somewhat of a fickle relationship with security when it comes to transactions.

Mobile 201

Mobile Fraud Security Customer Experience 201

Bank Innovation

APRIL 30, 2020

Royal Bank of Canada is slated to launch a personalized direct investment experience for customers on its mobile app in three weeks. The bank’s new platform is designed for customers who direct their own investing, for example buying their own mutual funds or stocks, as opposed to guided interactions with wealth advisors.

Mobile 259

Mobile Examples Customer Experience Retail 259

PYMNTS

SEPTEMBER 23, 2020

As we discover in PYMNTS’ September 2020 Mobile Order-Ahead Tracker® done in collaboration with Kount , “[The] number of food delivery app users could climb 25.2 When the seesaw stops and COVID cools down, mobile order-ahead (MOA) apps are poised to control a much larger swath of food commerce, with new complexities attending that growth.

Mobile 245

Mobile New York City Fraud New York 245

PYMNTS

AUGUST 6, 2020

The pilot will be introduced in the Seattle, Washington area, the company said, and will let customers use their mobile phones to pay in a seamless manner. Kroger Senior Director of Payments Kathy Hanna said the innovation is intended to improve the customer experience.

Mobile 217

Mobile Seattle Samsung Washington 217

Perficient

JULY 26, 2021

Rural residents paying city insurance rates, government employee affinities, and experiences tailored for military families are just a few examples of these beginnings. As the world becomes more mobile and digital, customers expect a seamless and efficient experience.

Customer Experience 294

Customer Experience Apple Google Study 294

Payments Dive

DECEMBER 6, 2019

Marbue Brown, head of customer experience for consumer banking at JPMorgan Chase, believes that customers need to walk away feeling fulfilled when they engage the bank at the branch, on the phone or within the mobile app.

Customer Experience 300

Customer Experience Mobile 300

Perficient

MAY 28, 2020

There is a strong need to be agile and scale quickly to better serve customers and employees with innovation. Building Improved Customer Experience and Interaction with Oracle Data & Analytics. Missed opportunities in this area result in undesired customer experiences and ultimately less loyalty and revenue to the company.

Analytics 340

Analytics Customer Experience Risk Management Mobile 340

Bank Innovation

MARCH 11, 2020

Simple, one of the first mobile-only banks in the U.S, is in the midst of rethinking its customer experience to keep pace with new expectations.

Customer Experience 273

Customer Experience Mobile Company Innovation Strategies 273

Bank Innovation

JULY 29, 2019

Amplify Credit Union is letting customers check in on their financial health by looking at their wrists. The Austin-based credit union, which has $950 million in assets, rolled out mobile banking via the Apple Watch earlier this month.

Apple 264

Apple Austin Mobile Customer Experience 264

Perficient

JANUARY 5, 2021

Perficient’s AVPs represent a cross-section of the firm’s end-to-end digital consulting portfolio, and will provide leadership and strategy for areas including management consulting, cloud platform solutions and integration technologies, custom software development and mobile solutions, and optimized global delivery capabilities.

Leadership 531

Leadership Denver Charlotte Ohio 531

PYMNTS

DECEMBER 22, 2020

It's no secret that restaurants have been hurting since the pandemic caused a seismic, almost-overnight shift in their customer engagement strategies. Ordering innovations have been especially useful as more consumers tap digital and mobile channels to select and purchase their desired menu items, So said.

Customer Experience 162

Customer Experience Tools New York Strategy 162

PYMNTS

NOVEMBER 12, 2020

Mobile Wallets Get Their Moment. Mobile payments capabilities are a prime avenue for this population and others to access hot banking tech, or to just get paid faster. consumers owned smartphones as of 2019, and the use of mobile solutions that do not rely on bank account access — including mobile wallets — is also increasing.

Mobile 202

Mobile Study Tools FDIC 202

Perficient

AUGUST 28, 2020

Web Push Notifications are supported by all modern desktop browsers and Android mobile devices. The SXA component allows content authors to select the goal using a custom experience button. Sitecore’s Marketing Automation has additional tools that can be leveraged to create really rich customer experiences.

Marketing Automation 520

Marketing Automation Marketing Customer Experience Tools 520

Perficient

OCTOBER 20, 2020

Becoming Mobile-Friendly. With the majority of consumers moving to online shopping, your business will find that a large number of this traffic will come from mobile.

Online 484

Online Mobile Management Retail 484

Perficient

SEPTEMBER 21, 2023

The ability for intelligence automation tools to be able to quickly and accurately grab the most relevant and accurate information regarding a customer’s inquiry, sales deal, or more is based on many data-readiness factors. Data-readiness factors may include: Data cleanliness – Do we have a unified view of our customers?

Data 491

Data Tools Customer Experience Security 491