Payments Dive

SEPTEMBER 20, 2017

Networld Media Group handed out awards to honor seven innovators in the ATM and mobile technology industries. 19 in conjunction with the Bank Customer Experience Summit. The awards gala took place on Sept.

Customer Experience 220

Customer Experience ATM Fintech Groups 220

PYMNTS

APRIL 10, 2020

The uptick in smartphone use and availability, however, has prompted many insurance providers to enable customers to file claims from their phones, but few have implemented mobile disbursements. “I Developing that claim flow can be difficult, though, especially when it entails enabling access to mobile disbursements.

Mobile 198

Mobile Technology social media Customer Experience 198

PYMNTS

SEPTEMBER 17, 2020

The pandemic has reshaped how we interact with merchants — and what we expect, as customers, from those increasingly digital interactions. Call it the transformation of CX, shorthand for the customer experience. The big push had been around transitioning everybody to EMV,” he remarked.

Customer Experience 254

Customer Experience Cards Analytics System 254

Perficient

JULY 20, 2020

For most consumers, buying a new car starts with their mobile phone – not at the dealership. Digital technology has been transforming the way consumers shop for more than a decade, but it is also transforming the way they buy, finance, and how – or even if – they use their vehicles. Digital Frictionless Customer Experience.

Customer Experience 526

Customer Experience Analytics Leadership Marketing Strategies 526

Payments Dive

MARCH 21, 2017

Companies are always looking for new ways to solidify their relationship with their customer base and grow. New technology often helps, but is not always the answer. Some do a good job while others miss.

Customer Experience 218

Customer Experience Retail Mobile Technology 218

Perficient

SEPTEMBER 23, 2020

I think these technologies have a way to dramatically improve the mobile experience if you can take advantage of them. Before jumping into why these new technologies will become important, let’s discuss the current state. A Good Experience could be better. The impact on customer experience can be enormous.

Mobile 322

Mobile Apple Examples Technology 322

South State Correspondent

AUGUST 15, 2022

The reality is that banks don’t think from the customer’s perspective enough. The customer experience is horrible for many bank processes. Not understanding your customer can lead to a brand and products misaligned with the customer’s needs resulting in an erosion of a bank’s competitive position.

Customer Experience 195

Customer Experience Training Strategy Data 195

South State Correspondent

AUGUST 15, 2022

The reality is that banks don’t think from the customer’s perspective enough. The customer experience is horrible for many bank processes. Not understanding your customer can lead to a brand and products misaligned with the customer’s needs resulting in an erosion of a bank’s competitive position.

Customer Experience 195

Customer Experience Training Strategy Data 195

Perficient

JANUARY 5, 2021

Perficient’s AVPs represent a cross-section of the firm’s end-to-end digital consulting portfolio, and will provide leadership and strategy for areas including management consulting, cloud platform solutions and integration technologies, custom software development and mobile solutions, and optimized global delivery capabilities.

Leadership 531

Leadership Denver Charlotte Ohio 531

Perficient

FEBRUARY 9, 2021

Understanding the technology systems the enable these fulfillment methods are important for successfully driving positive, enhanced customer experiences, and retailers need to rely on omnichannel fulfillment as a main source of delivery for seamless customer buying experiences, even in post-COVID-19.

Retail 506

Retail Customer Experience Strategy Maine 506

Payments Dive

MARCH 15, 2018

Ricardo Belmar, senior director, worldwide enterprise product marketing at InfoVista, has been entrenched in the world of networks, technology and retail customer experience for decades.

Retail 225

Retail Mobile Customer Experience Payments 225

Bank Innovation

MARCH 18, 2019

credit unions are testing a blockchain-based digital credential system in different pilots ranging from mobile banking to voice banking and even call centers to improve customer experience, Bank Innovation has learned. Eight large U.S. This blockchain-based digital credential system is called MyCUID.

Customer Experience 170

Customer Experience blockchain System Innovation 170

Payments Dive

JANUARY 5, 2018

But for the technology to gain traction, it must, first and foremost, provide a secure customer experience. Cardless ATM transactions can offer unparalleled convenience for consumers, not to mention cost-savings and enhanced efficiency for FIs.

ATM 268

ATM Security Mobile Customer Experience 268

Perficient

APRIL 4, 2022

Recently, Digital Insurance issued the findings from Keynova Group on the 2022 Mobile Insurance Scorecard. While mobile has long been a part of the carrier offering – pay a bill, get an ID card, file a claim – this survey reflects the evolution of insurers from transactional into personalized servicing.

Mobile 294

Mobile Survey User Experience Analytics 294

PYMNTS

JULY 1, 2019

This means banks must make security an engaging part of their customer experiences rather than a clunky friction point, and many are doing so by turning to AI and biometric authentication tools. While passwords are often arbitrary and static, biometric authentication methods are based on customers’ personal data.

Customer Experience 187

Customer Experience Tools Fraud Security 187

Perficient

OCTOBER 20, 2020

Having the most updated platform and technology stack possible is extremely important to take on holiday traffic. Your business’s technology infrastructure will need to be scalable to measure the surge of holiday sales, such as Black Friday where orders and online traffic will peak. Becoming Mobile-Friendly.

Online 484

Online Mobile Management Retail 484

Perficient

MAY 28, 2020

There is a strong need to be agile and scale quickly to better serve customers and employees with innovation. Building Improved Customer Experience and Interaction with Oracle Data & Analytics. Missed opportunities in this area result in undesired customer experiences and ultimately less loyalty and revenue to the company.

Analytics 340

Analytics Customer Experience Risk Management Mobile 340

PYMNTS

SEPTEMBER 23, 2020

As we discover in PYMNTS’ September 2020 Mobile Order-Ahead Tracker® done in collaboration with Kount , “[The] number of food delivery app users could climb 25.2 When the seesaw stops and COVID cools down, mobile order-ahead (MOA) apps are poised to control a much larger swath of food commerce, with new complexities attending that growth.

Mobile 245

Mobile New York City Fraud New York 245

PYMNTS

AUGUST 6, 2020

The pilot will be introduced in the Seattle, Washington area, the company said, and will let customers use their mobile phones to pay in a seamless manner. Kroger Senior Director of Payments Kathy Hanna said the innovation is intended to improve the customer experience.

Mobile 217

Mobile Seattle Samsung Washington 217

South State Correspondent

MAY 9, 2022

The most significant problem with bank innovation is that bankers see or hear about a sexy piece of technology at a conference or at another bank and then acquire it. The new piece of technology ends up solving a known problem but, in the process, creates more problems, and risks, than it solves.

Technology 195

Technology Customer Experience Data Training 195

PYMNTS

FEBRUARY 20, 2020

However, as Kount Chief Customer Experience Officer Richard Stuppy noted, when it comes to their actual commitment in policing their own transactional security and letting it drive their decisions, it doesn’t have all that much of an effect. Consumers have somewhat of a fickle relationship with security when it comes to transactions.

Mobile 201

Mobile Fraud Security Customer Experience 201

Perficient

MAY 28, 2020

While it’s true that 5G has the potential to profoundly change the banking industry and be a more significant transformation for mobile technology than earlier generations, it’s also true that potential use cases, from connected payments to augmented reality, are unlikely to take place immediately. Review Mobile App Architectures.

Mobile 340

Mobile Customer Experience Tools Data 340

PYMNTS

AUGUST 15, 2017

The growing popularity of mobile order-ahead is hardly news in the restaurant industry, where customers — especially millennials — crave the convenience, speed and personalization of a mobile ordering experience both in quick-service restaurants (QSRs), coffee shops and fast-casual dining environments.

Mobile 193

Mobile Millennials Survey Technology 193

Perficient

SEPTEMBER 15, 2020

Consumers expect technology to work intuitively, regardless of its underlying complexity. And in healthcare – an industry that tends to segment consumers into patient or member experience silos – consumers increasingly expect a seamless, holistic, digital health journey. Consumerism has reached critical mass in healthcare.

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

DECEMBER 22, 2020

It's no secret that restaurants have been hurting since the pandemic caused a seismic, almost-overnight shift in their customer engagement strategies. Ordering innovations have been especially useful as more consumers tap digital and mobile channels to select and purchase their desired menu items, So said.

Customer Experience 162

Customer Experience Tools New York Strategy 162

Perficient

AUGUST 26, 2020

While these salesmen cannot physically be in the space to make sales, adding technology such as Augmented Reality (AR) still gives customers the ability to experience a product and use the salesman as a resource to ask questions and further the buying process. Integrating the Right Technology.

How To 420

How To Customer Experience Online Analytics 420

Perficient

SEPTEMBER 21, 2023

The ability for intelligence automation tools to be able to quickly and accurately grab the most relevant and accurate information regarding a customer’s inquiry, sales deal, or more is based on many data-readiness factors. Data-readiness factors may include: Data cleanliness – Do we have a unified view of our customers?

Data 491

Data Tools Customer Experience Security 491

PYMNTS

AUGUST 6, 2019

In one sense, that describes the situation for mobile commerce — specifically, retail apps — as 2020 looms. New research from PYMNTS and LISNR digs deep into consumer views of mobile retail apps. The research found that about 78 percent of consumers have five or fewer merchant apps on their mobile devices. Five or Fewer Apps.

Retail 189

Retail Mobile Payments Comparison 189

Bank Innovation

NOVEMBER 5, 2019

TD Bank is testing new AI-based personalization capabilities within its mobile app, thanks to technology from Layer 6, an AI company it acquired in 2018.

Customer Experience 218

Customer Experience Tools Mobile Technology 218

Perficient

JANUARY 20, 2021

In a Journal of Engineering and Technology Management study, “research show[s] that the perceived usability increases when the website was originally conceived in the native language of the user. Globally, over 50% of all web traffic is via mobile. Importance of Device Type.

Strategy 496

Strategy Marketing Strategies Regional Marketing 496

PYMNTS

SEPTEMBER 17, 2019

Impending 5G technology holds a great deal of promise for many industries, especially for financial institutions. A 5G network could markedly improve mobile banking apps’ speed, security and ease of use. Mobile banking apps have already enjoyed mass adoption, but what are consumers using them for? Using mobile card controls (63.5

Mobile 187

Mobile Millennials Study Digital Banking 187

PYMNTS

NOVEMBER 24, 2020

Many FIs and businesses are relying on 2FA measures that leverage SMS — or text message-based — verification to cater to a growing number of consumers who are using mobile channels to transact. Other companies are leveraging advanced technologies like artificial intelligence (AI) and machine learning to boost their onboarding solutions.

Online 272

Online Report Customer Experience Analytics 272

Bank Innovation

SEPTEMBER 14, 2016

launched the Pokémon Go mobile game on July 6, augmented reality (AR) has Read More. By now, even if you are not into Pokémon yourself, you have probably heard of the Pokémon Go phenomenon that has swept the US and other countries in the last several weeks. Ever since Niantic, Inc.

Customer Experience 150

Customer Experience US Mobile Technology 150

PYMNTS

MAY 22, 2019

Jim Priestley, chief revenue officer at Feedzai , pointed out that mobile banking has changed in the past five years — and as mobile banking efforts change, so, too, must the ways banks approach account openings. An online customer experience is the key metric that drives new customer acquisition and retention. “We

Mobile 168

Mobile Fraud Online Strategy 168

Perficient

SEPTEMBER 14, 2020

iOS 14 is expected to work with all mobile devices and iPads that currently run iOS 13. Using this API allows you to leverage assistive technologies to present only the accessible content your users need and when they need it. Need help evaluating your current mobile state? We can help with our Mobile IQ. .

Apple 473

Apple System Video Mobile 473

PYMNTS

AUGUST 5, 2020

This means employing digital identification measures that can distinguish between bad actors and legitimate customers near-instantly, both to keep fraudsters from making off with their ill-gotten gains and to ensure the customer experience remains engaging for their users. Around The Digital Identity Ecosystem.

Online 278

Online Report Fraud Mobile 278

Perficient

SEPTEMBER 28, 2020

In other words, how to create your plan by making critical decisions from a business and technology standpoint. Think of it in terms of some friendly descriptors: Explore: explore options, define your customers’ experience, understand what you are trying to achieve. Experience. Technology. Bottom Line.

Strategy 309

Strategy Tools Operations Customer Experience 309