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Alex Carriles, Head of Online and Mobile Banking at BBVA Compass, to Speak at Bank Innovation Ignite

Bank Innovation

Alex Carriles, Head of Online Banking, BBVA Compass will speak at Bank Innovation Ignite in Seattle in March 2019 on the Natural Language Banking panel.

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Deep Dive: How Rewards Programs Can Fuel Customer Spending

PYMNTS

Starbucks has a winning recipe when it comes to taking care of its customers. The Seattle-based coffee giant’s loyalty program has 19 million active members that account for 48 percent of its annual revenue. . Customized Rewards Are Key To More Sales .

Seattle 266
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Kroger Introduces Contactless Mobile Pay At QFC Stores

PYMNTS

The pilot will be introduced in the Seattle, Washington area, the company said, and will let customers use their mobile phones to pay in a seamless manner. Kroger Senior Director of Payments Kathy Hanna said the innovation is intended to improve the customer experience.

Mobile 217
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Traditional Healthcare Is Going Under The Knife Of Disruption

PYMNTS

We’re not in retail healthcare,” Walmart senior director of strategy and customer experience for health and wellness Matt Parry told MedCityNews. And the retailer ponied up a reported $200 million for pieces of Seattle-based startup CareZone ’s technology, which personalizes prescription drug management for individuals.

Retail 219
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For Omnichannel, The Revenge Of Brick-And-Mortar

PYMNTS

Sondhi said that, when looking at omnichannel in practice today, it consists of consumers researching an item online, then going into a store and talking to salespeople, or just using their smartphones in the store to research the item there. Omnichannel is still clunky,” Sondhi told PYMNTS. Use Cases In Different Places.

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How Hointer Remade In-store Shopping In The Image of Online

PYMNTS

Building the better consumer experience has become retail’s rallying call these days — though what exactly the “better experience” consists of is very much up for grabs. For a customer, it is intuitive to pick an item; it is intuitive to point to an item; it is intuitive to touch an item.

Online 100
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AmazonFresh Goes Click and Collect

PYMNTS

The online retail giant announced that AmazonFresh is getting a physical pickup option , starting with two brick-and-mortar locations in Seattle, Washington. Once open to the public, customers can order groceries online and retrieve them up from pickup locations.

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