PYMNTS

JULY 1, 2019

Unfortunately, FIs are often caught between balancing more stringent security tools and offering the seamless experiences consumers crave. Modern customers are much more likely to grow frustrated by lengthy processes and switch to other banks, after all. Biometrics and the Benefits for Security .

Customer Experience 187

Customer Experience Tools Fraud Security 187

Perficient

OCTOBER 19, 2020

This will now be the ‘new normal” for customer onboarding across all products and services, whether retail and commercial. Security : Disabling security to enable security, making it easier to become a customer, and enabling safe and secure data sharing will be the hallmark of new security strategies.

Video 520

Video Security Tools Strategy 520

PYMNTS

APRIL 9, 2020

Building a secure customer journey is always a bit of a balancing act. It has to be secure first and foremost, particularly when payments data is on the line. The goal of security at base is to make it hard and friction-filled for cybercriminals to ply their trade.

Online 236

Online Fraud Security Branding 236

PYMNTS

JANUARY 19, 2021

Corporate buyers are quickly shifting their purchasing habits online, and seeking more efficient experiences from product sourcing through to checkout. With B2B eCommerce proliferating, the market is rapidly evolving to make way for new business and payment models in response to customer demand.

Online 275

Online Marketing Payments Operations 275

ATM Marketplace

AUGUST 12, 2022

Financial industry leaders will gather at the Bank Customer Experience Summit in Chicago from Aug. Secure your spot soon, as online registration closes Aug. 31 to Sept. 1 to hear from thought leaders on the pressing issues in the financial industry.

Customer Experience 139

Customer Experience Chicago Industry Security 139

PYMNTS

FEBRUARY 21, 2020

The survey also found that 55 percent of millennial B2B buyers cited good digital purchasing experiences as very important influences when deciding which vendors to use, even if they were equivalent in terms of cost, quality and other factors. The Sizable Online Fraud Threat. False Positives and Data Security.

Customer Experience 152

Customer Experience Fraud Millennials Online 152

PYMNTS

MARCH 23, 2018

In financial services today, security and innovation can work with each other, and against each other. But customers’ constant demand for cutting-edge products and services is adding to the load of already heavy security burdens. At the same time, providers must ensure a positive, consistent customer experience.

Innovation 186

Innovation Security Technology Customer Experience 186

Perficient

JULY 15, 2020

It affects decision making on everyday basis which does not let these enterprises provide value to their customers in an efficient manner. We at Perficient leverage Customer Experience Mapping the most. What is Phase 0 in terms of Customer Experience Mapping for our customers? Security Architects.

Data 497

Data Customer Experience Analytics Industry 497

PYMNTS

JULY 25, 2017

Within the retail industry specifically, artificial intelligence (AI) is moving the ball for a lot of merchants looking to not only streamline their business operations but provide a more personalized experience for consumers. In 2016, online financial fraud hit 15.4

Fraud 196

Fraud Online Retail Maine 196

PYMNTS

JANUARY 8, 2021

"As digital migration accelerates, managing authentication and online fraud while optimizing the consumer's experience has become one of our customers' top challenges,” Equifax CEO Mark W. Begor said in the announcement.

Idaho 295

Idaho Fraud United States Customer Experience 295

Perficient

OCTOBER 8, 2020

The idea is that everyone in an Enterprise with appropriate rights and security should have access to insights off their enterprise data for effective decision making. The core of Teams in the backend is SharePoint Online. Enable Analytics Content (True Hub Experience). Teams also integrates with One Drive for Business.

Analytics 579

Analytics Management Data Security 579

Abrigo

FEBRUARY 26, 2025

watch webinar Embrace digital banking solutions Modern consumers expect seamless, convenient banking experiences, and the benefits of online/digital account opening are clear. Integrated loan and deposit services , such as online loan applications with deposit account openings for cross-selling opportunities.

Community Bank 195

Community Bank Community Strategy Analytics 195

PYMNTS

JANUARY 27, 2021

Banks’ use of such innovations is predicted to expand, too, with 60 percent of FIs saying they aim to gain customers and improve customer experiences using digital channels. Lackluster customer onboarding authentication is one of the weakest points in most banks’ anti-fraud security systems.

Security 213

Security Innovation Fraud Study 213

PYMNTS

SEPTEMBER 9, 2020

There are many ways to mark the massive shift to digital that’s happened in the past six months, from baby boomers who’ve moved online after favoring real-world shopping to merchants who’ve made a hard shift toward digital and omnichannel.

Branding 220

Branding Online Retail social media 220

Abrigo

MARCH 15, 2022

Offering Digital Consumer and Commercial Accounts Benefits Financial Institutions Banks and credit unions that enable online/digital account opening win new customers and members and retain existing ones. . Takeaway 1 Many financial institutions are adding or improving online or digital account opening capabilities. .

Online 195

Online Lending Survey Digital Banking 195

Bank Innovation

OCTOBER 11, 2017

EXCLUSIVE— It’s no secret that banks don’t move all that fast when it comes to new innovations, but most are starting to match fintechs at the customer experience level, according to Verizon, which provides software and internet connectivity to much of the industry.

Fintech 389

Fintech Customer Experience Software Innovation 389

PYMNTS

JANUARY 30, 2020

The data of 4 million breached debit and credit cards was even posted for sale in late 2019, stolen from four restaurant chains between April and September 2019, and recently made available for purchase on Joker’s Stash, an online black market. intended to support fraud fighting without imposing frictions into the customer experience.

Security 182

Security Fraud ATM Cards 182

Bank Innovation

DECEMBER 4, 2019

An unknown number of the Mumbai-based lender’s 49 million customers have been locked out of its online banking platform for the past three days, prompting dozens […]. A prolonged glitch at HDFC Bank Ltd.,

Online 221

Online Customer Experience Security Retail 221

PYMNTS

OCTOBER 15, 2018

Recent reports indicate an uptick in fraudsters targeting large FIs, and headlines surrounding security breaches and cyberattacks fill the news on a near-daily basis. Visa and Mastercard designed the 3DS protocols and provide them under the names Verified by Visa and Mastercard Secure Code. s upgrades, however. For example, 3DS 2.0

Fraud 165

Fraud Security Mobile User Experience 165

Bank Innovation

MARCH 2, 2020

s brokerage website experienced technical issues Monday with some customers unable to make trades on a day when the market was rebounding from last week’s rout. Robinhood Markets Inc.’s A system-wide failure began as the U.S. markets opened and continued through midday. At 11:18 a.m.

Online 273

Online US New York System 273

PYMNTS

DECEMBER 17, 2020

In the December edition of the Digital Fraud Tracker® , PYMNTS explores the latest in the world of fraud prevention, including the expanding threat of promotion abuse fraud, holiday season cyb ercrime schemes retailers are facing and the new fraud-fighting initiatives from retailers, banks and third-party security companies.

Fraud 255

Fraud Online Retail Examples 255

PYMNTS

AUGUST 26, 2019

The latest Payments And The Platform Economy Playbook examines how marketplaces are using technologies like AI to innovate the customer experience. Much has been written about artificial intelligence (AI)-powered tools for fraud detection and security. What else can it do, though, especially for online marketplaces?

Customer Experience 109

Customer Experience Millennials Retail Tools 109

Perficient

AUGUST 9, 2022

The financial services industry has made major strides in amping up its overall customer experience game; however, there is still a deficit in the personalization and accessibility of products and services for many Americans. Interested in discussing how you can improve your financial institution’s customer experience?

Community 275

Community Customer Experience ATM Examples 275

PYMNTS

DECEMBER 29, 2016

Facing a downturn in customer foot traffic and fierce competition from major online players like Amazon, some physical retailers are now turning to Payments-as-a-Service solutions as a way to level the playing field by improving the customer experience.

Online 144

Online Report Massachusetts Customer Experience 144

PYMNTS

DECEMBER 8, 2020

The surge in automotive online purchasing traffic sparked by the pandemic has led to increased demand for eCommerce. Our new financing will allow us to further distinguish our offerings and customer experience as an industry innovator," said Modal CEO and Founder Aaron Krane. 8) of a $15 million Series A financing.

Oklahoma 253

Oklahoma Branding Tools Online 253

PYMNTS

DECEMBER 18, 2020

Online retailers and brick-and-mortar stores alike are vulnerable to this type of fraud, said Luke Rauch , vice president of customer experience and owned brands at Walgreens , and fraudsters are growing ever more creative with their schemes. Fighting In-Person And Online Promotion Fraud.

Fraud 275

Fraud Retail Online Customer Experience 275

Perficient

AUGUST 1, 2022

In May, news reports circulated online that scammers had been impersonating reporters on Twitter. Salesforce’s NFT service has prioritized its security features to help combat fraud and help instill confidence in those looking to purchase NFTs.

blockchain 294

blockchain Chicago Fraud Conference 294

Perficient

JULY 11, 2022

When online shopping, if a retailer has a partnership with a BNPL platform, the customer can choose it as their payment method when placing their order at checkout. But, the reality was, even though I felt more financially secure, I wasn’t technically in any less debt than I would have been had I just bought the shoes outright.

Fintech 474

Fintech Trends Apple South Dakota 474

PYMNTS

SEPTEMBER 28, 2020

Online car-buying continues its momentum as CarMax , which bills itself as the largest retailer of used cars, has announced the completion of its digital rollout, which the company says gives CarMax the largest addressable market in the used car industry. The platform focuses on personalizing the customer experience.

Online 233

Online Retail Customer Experience Report 233

PYMNTS

NOVEMBER 17, 2020

Powered by Visa’s dynamic card verification value 2 (dCVV2) technology and powered by Keyno’s turnkey implementation technology , the credit union is looking to pioneer a simple security upgrade that it believes will help reverse the onslaught from CNP fraudsters coming at them. How It Will Work.

Fraud 316

Fraud Michigan Security Cards 316

PYMNTS

AUGUST 11, 2020

Along with the security benefits, Kount’s product will also ensure “marketing campaign efficiency and conversion,” the company added. Kount added that this means its business customers “are able to optimize marketing and sales efforts, personalize customer experiences, and reduce the time spent vetting prospects.”.

Fraud 234

Fraud Industry Idaho Customer Experience 234

PYMNTS

DECEMBER 10, 2019

PSCU’s Lumin Digital has converted over 10,000 Mutual Security Credit Union digital users to a cloud-based platform, Lumin Digital said in a press release on Tuesday (Dec. Lumin Digital’s cloud-based digital banking platform was built using modern, market-leading technology and offers “a tightly integrated and customized experience.”

Security 130

Security Illinois User Experience Digital Banking 130

Perficient

NOVEMBER 19, 2020

If it’s more than 10 minutes for an online/website process or more than five minutes for a mobile process, the abandonment rate impacts account openings as much as 40%. How many clicks does it take to open an online account? What information is easily obtainable via social media, making it less useful for KYC and security purposes?

social media 309

social media Customer Experience Mobile Knowledge Base 309

PYMNTS

DECEMBER 30, 2020

Whether through the use of online marketplaces or proprietary supplier portals, B2B sellers embraced the opportunity to connect with business customers online, while buyers reciprocated by sourcing, procuring and paying for goods the way they do in their personal lives. Embedded Finance.

Online 302

Online Meeting Payments Fintech 302

PYMNTS

OCTOBER 21, 2020

Securing P2P apps as well as other financial accounts will require banks to upgrade their security protocols and customers to take their security more seriously,” per the Playbook. The ubiquity of these apps belies serious security concerns,” the Playbook states. It’s a major focus of players in the space.

Fraud 140

Fraud Security Mobile Tools 140

PYMNTS

OCTOBER 16, 2020

Going straight to the heart of the matter, PYMNTS’ October Digital Identity Tracker® , done in collaboration with Jumio , states that “consumers’ growing digital habits are prompting many digital identity solution providers to view verification as part of the consumer engagement process as well as a means to ensure security and privacy.”.

Security 189

Security Knowledge Base Customer Experience Retail 189

PYMNTS

JULY 17, 2020

Financial institutions and merchants that are hypervigilant with security will be rewarded with loyalty. The ‘shove’ toward eCommerce means more businesses are offering new digital experiences,” said Brad Wiskirchen , CEO at Kount. This introduces new opportunities, as well as reasons to reject the status quo and lasting lessons.

eBook 222

eBook Customer Experience Fraud Mobile 222