Perficient

FEBRUARY 27, 2024

This blog was co-authored by Perficient’s Insurance Principal and expert: Brian Bell As we step into 2024, the insurance industry faces significant transformations driven by technological advancements and evolving customer expectations. Focusing on tailored customer experiences to enhance engagement and satisfaction.

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Trends Industry Operations Customer Experience 221

PYMNTS

AUGUST 5, 2020

While video streaming services remain popular, research indicates more consumers are also turning to online gaming and gambling platforms. The Tracker also examines how both fraudsters and online gaming platforms are employing new emerging technologies to muscle bad actors out of these services. Skillz Takes Offline Bowling Online.

Online 278

Online Report Fraud Mobile 278

Perficient

JANUARY 5, 2021

Over this past year, we have seen a great amount of customer influence introduced and reinforced with our online commerce experiences. Digitalization of online shopping experiences is at the greatest it has ever been, especially the emphasis on creating a safe and exceptional space for customers to shop.

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Online Retail Trends Technology 508

Perficient

JULY 11, 2022

When online shopping, if a retailer has a partnership with a BNPL platform, the customer can choose it as their payment method when placing their order at checkout. Apple is planning to make this service available at both online and retail stores – if you can use Apple Pay for it, you can use Apple Pay Later for it.

Fintech 474

Fintech Trends Apple South Dakota 474

PYMNTS

NOVEMBER 24, 2020

Businesses and financial institutions (FIs) are constantly examining ways to make their customers’ accounts more secure, especially as more consumers go online to make purchases and transact during the ongoing COVID-19 pandemic. It also found that just 16 percent of U.S. About The Tracker.

Online 272

Online Report Customer Experience Analytics 272

PYMNTS

JANUARY 19, 2021

Corporate buyers are quickly shifting their purchasing habits online, and seeking more efficient experiences from product sourcing through to checkout. With B2B eCommerce proliferating, the market is rapidly evolving to make way for new business and payment models in response to customer demand. An Emerging Necessity.

Online 275

Online Marketing Payments Operations 275

Perficient

SEPTEMBER 10, 2020

Google Trends shows a marked rise in “empathy” searches, peaking recently at levels six times that of 2004. Our strategists use Perficient’s CX IQ Customer Experience Assessment to evaluate clients’ customer experience strengths and weaknesses. Issues that can make or break customer experience success.

Digital Strategies 405

Digital Strategies Strategy Customer Experience Leadership 405

PYMNTS

FEBRUARY 21, 2020

B2C trends are bleeding into the B2B space and forcing corporate sellers to become digitally savvy — and fast. The trend is unlikely to abate as younger generations gain greater influence in corporate buying. The Sizable Online Fraud Threat. Vendors do not always find the transition to online selling to be easy.

Customer Experience 152

Customer Experience Fraud Millennials Online 152

PYMNTS

NOVEMBER 21, 2018

That means thwarting fraudsters who call in, masquerading as legitimate customers, or who hack into a cell center, as well as blocking any dishonest agents within the center from stealing customer information. They also need to leverage a full set of tools to help them quickly and accurately handle customer requests.

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Trends Fraud Customer Experience System 190

Perficient

JANUARY 28, 2021

Businesses had to quickly adapt to enabling online stores and driving more sales online. This has certainly been the trend across the globe as well. One of the key factors for a successful ecommerce journey and buying experience is to provide rich product content on web stores. The Right PIM and Commerce Platforms.

Management 458

Management System Online Customer Experience 458

Perficient

OCTOBER 20, 2020

With the increase of online shopping due to COVID-19, the need to fulfill against extreme demand becomes more important than ever. As a result, the customer experience improved and our client saw record sales numbers during the COVID-19 pandemic. Businesses Must Shift to Automated and Intelligent Technology.

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System How To Customer Experience Meeting 324

ATM Marketplace

SEPTEMBER 5, 2023

The Bank Customer Experience Summit, held jointly with the Interactive Customer Experience Summit from Sept. 11 to 13 in Charlotte, North Carolina, will focus this year on customer experience trends across multiple industries. Online registration for the joint event closes this week on Sept.

Customer Experience 102

Customer Experience North Carolina Charlotte Trends 102

PYMNTS

SEPTEMBER 21, 2020

Consumers have shopped online, via mobile devices and at brick-and-mortar stores in various capacities for years, but the pandemic is dramatically expanding the connections between these channels. billion online in Q2 2020. These trends have prompted many retailers to provide features that combine the best of both worlds.

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Retail Online social media Mobile 243

ATM Marketplace

AUGUST 27, 2024

The deadline for online registration for the Bank Customer Experience Summit is Sept.

Customer Experience 93

Customer Experience Banking Trends Trends Online 93

Perficient

NOVEMBER 5, 2020

Areas affected and that needed to be addressed immediately include; supply chain, ecommerce, data integrity, sales channel conflicts, and customer experience, among others. COVID-19 has also greatly expedited customer (B2B, B2C, B2B2C) behaviors and expectations. From a data consistency and customer experience point of view.

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Company Customer Experience Groups Data 436

PYMNTS

OCTOBER 10, 2018

What’s the key to a great customer experience? For a growing group of online and mobile platforms, the answer lies in the pursuit of seamless payments. To read more on these stories and other headlines from around the space, check out the Tracker’s News and Trends section. How Platform Payments Help The Game Go On.

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Trends Payments Customer Experience Management 148

PYMNTS

AUGUST 23, 2019

Online marketplaces for everything from retail goods to travel services to hospitality need to ensure a quick and easy way for both buyers and sellers to transact with each other— or risk losing both sides to a waiting host of competitors. For more on this and other news in the platform economy, visit the Playbook’s News and Trends section.

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Millennials Trends Meeting social media 165

Abrigo

MARCH 15, 2022

Offering Digital Consumer and Commercial Accounts Benefits Financial Institutions Banks and credit unions that enable online/digital account opening win new customers and members and retain existing ones. . Takeaway 1 Many financial institutions are adding or improving online or digital account opening capabilities. .

Online 195

Online Lending Survey Digital Banking 195

PYMNTS

AUGUST 11, 2020

Investments and attention are focusing less on trends like electric vehicles or hybrids and more on car-buying at a suitable social distance, with app-like convenience taking much of the traditional hassle out of the dreaded car lot visit. Many people who previously would not have considered buying a car online are giving it a second thought.

Online 157

Online Michigan Trends Marketing 157

Perficient

APRIL 25, 2022

Purchasing can involve many channels from online to working with agents who are commissioned on what they sell, can the consumer really feel certain in their purchase decision? The consumer journey involves complicated terminology and morbid situational analysis increasing the aversion to shopping for many of these products.

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Strategy Analysis US Technology 419

PYMNTS

DECEMBER 29, 2016

Facing a downturn in customer foot traffic and fierce competition from major online players like Amazon, some physical retailers are now turning to Payments-as-a-Service solutions as a way to level the playing field by improving the customer experience. About The Tracker.

Online 144

Online Report Massachusetts Customer Experience 144

PYMNTS

DECEMBER 17, 2020

United Kingdom retailers saw the equivalent of €706 million ($827 million) in card fraud losses in 2019, for example, and the pandemic is expected to add to these woes as it pushes more retail shopping online. Walgreens On Stopping Promotion Abuse Fraud Through Online Deals. About The Tracker.

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Fraud Online Retail Examples 255

PYMNTS

MAY 18, 2018

Meanwhile, mobile loyalty and online ordering app provider Paytronix is betting on the growing desire of QSRs to improve their mobile offerings on the fly. The company recently announced new features that support direct integration of online ordering platforms into clients’ mobile apps, as well as an easy-to-update user interface.

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Trends Mobile User Experience Training 134

Perficient

JANUARY 25, 2021

Demographic Trends are Reshaping Healthcare Now and Forever – and Why That Matters. The only positive increase in spend has been online video. This dramatic shift was a result of COVID-19 for sure, but accelerated existing trends. DISCOVER MORE: How U.S. Traditional Media Concludes. Globally, linear TV spending is down $29.9B

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Community System Trends Tools 429

PYMNTS

DECEMBER 30, 2020

Whether through the use of online marketplaces or proprietary supplier portals, B2B sellers embraced the opportunity to connect with business customers online, while buyers reciprocated by sourcing, procuring and paying for goods the way they do in their personal lives. Embedded Finance.

Online 302

Online Meeting Payments Fintech 302

PYMNTS

SEPTEMBER 24, 2020

In an interview with Karen Webster, John Rainey , chief financial officer and executive vice president of global customer operations at PayPal , noted that CFOs (including himself) have learned to pivot, too, with ground-level, tech-driven insights that move well beyond simply tracking money flows. said Rainey. Blockbuster is a great example.

Analytics 293

Analytics Examples Trends Operations 293

Perficient

OCTOBER 2, 2020

This information can help determine which trends are causing users to convert and which are not, and, in turn, powering the personalization engine for the automated search. Websites usually offer a complex catalog of products with unique search terms unknown to the consumer, making it harder to find and purchase the product online.

Mobile 348

Mobile Trends Examples Groups 348

PYMNTS

FEBRUARY 28, 2020

“We continue to see steady growth in mobile banking, online banking, enhanced ATMs, remote deposit capture, etc., however, we know that many customers still value some physical presence to provide assurance, advice, and the ability to facilitate and support some transactions.

Capital 209

Capital ATM Customer Experience Cards 209

PYMNTS

AUGUST 7, 2020

While the barriers to reaching an international consumer base are low thanks to innovations in eCommerce, online retailers and merchants still struggle to provide their global consumers with the same payments experience their domestic ones have. Providing Payer Certainty. “Consumers want that kind of clarity and certainty.”

Policies 302

Policies Online Retail Payments 302

Banking Exchange

JUNE 10, 2021

Banks are having to reconsider the role physical branches play in a world of digitized customer experiences Retail Banking Financial Trends Feature Technology Customers People Performance Revenue Feature3 Tech Management Mobile Online.

Customer Experience 141

Customer Experience Trends Retail Mobile 141

PYMNTS

DECEMBER 27, 2018

Open banking, bank APIs and data sharing flourished in 2018, with small business and corporate financial services squarely in the path of this financial services trend as banks and FinTechs consider new ways to enhance business payments, accounting, treasury and financial management. Yet the trend isn’t without its complications.

Customer Experience 191

Customer Experience Survey Trends Data 191

Perficient

NOVEMBER 30, 2020

To become more data-driven and personalize customer interactions, you need to address three key data management trends: volume, ubiquity, and user demands. Users are demanding self-service access to data and easy-to-use tools for decision support and trend identification. It’s a data-intensive business.

Management 309

Management Data Analytics Course 309

PYMNTS

APRIL 28, 2020

The ongoing coronavirus pandemic is disrupting financial services, as consumers pull back on spending, raise cash to deal with emergencies and take to ordering, well, everything online.

Digital Banking 248

Digital Banking Online Fraud Customer Experience 248

PYMNTS

JULY 1, 2020

Migrating to cloud- and AI-based solutions could help FIs handle growing calls for faster banking tools during the COVID-19 pandemic, and recent trends show they are beginning to do so,” according to PYMNTS’ June 2020 Digital Banks And The Power Of The Cloud Tracker® done in collaboration with NuoDB. It’s true, but not for long.

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System Digital Banking Tools User Experience 268

PYMNTS

JANUARY 8, 2021

But for all the challenges thrown up by 2020, the surge of consumers online has forced merchants to raise the level of their digital checkout game, according to the latest edition of the PYMNTS Checkout Conversion Index. percent for online and 1.4 percent for online and 1.4 The year 2020 saw the overall index score rise by 2.2

Retail 261

Retail Online Mobile Customer Experience 261

PYMNTS

OCTOBER 17, 2020

Ironically, Tab is an early example of customer-centricity, a concept that’s been reformulated in recent years as customer experience, and around which all good business relationships revolve today. PYMNTS’ ongoing coronavirus report series has found a consistent trend away from in-store and toward online shopping.

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Delaware Branding Online Report 283

PYMNTS

NOVEMBER 17, 2020

The rising trend of digitization in commerce and the increased occurrence of card-not-present fraud were not created by the COVID-19 pandemic. Instead, it would be more accurate to note that those macro trend lines were both already on the move quite notably, and then the coronavirus came along and rapidly intensified the situation.

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Fraud Michigan Security Cards 316