Accenture: Banking
MAY 18, 2021
In my first blog on the future of banking operations in a post COVID-19 world, I examined why banks must reduce their operational costs dramatically just to stand still. In this follow-up post, I zero in on how to achieve the scale of cost reduction required – while also building the intelligent, growth-enhancing operations function….
Payments Dive
OCTOBER 9, 2020
The coronavirus forced financial institutions to search out new ways to engage with customers.
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Perficient
DECEMBER 4, 2020
This transition is never the easiest for either party, but businesses must adapt and step up their game when accommodating and providing a seamless shopping experience for their customers. Here are tips discussed to ensure customers receive the best shopping experience in conjunction with an unexpected, digital switch.
Perficient
MARCH 19, 2021
“POUR” has become mainstream lingo for the four main principles (Perceivable, Operable, Understand, and Robust) of web accessibility. These four essential guidelines created by the W3C organization are the “how-to” guide for digital teams of strategists, designers, developers, SEO and content specialists to create accessible experiences.
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However, poor customer experiences—particularly if they delay deposits—can compel RDC clients to take their business elsewhere. This eBook makes the case for outsourcing RDC operations to a proven managed services partner.
PYMNTS
SEPTEMBER 17, 2020
The pandemic has reshaped how we interact with merchants — and what we expect, as customers, from those increasingly digital interactions. Call it the transformation of CX, shorthand for the customer experience. It’s not enough that the CX be secure — though that’s critically important, of course.
Perficient
AUGUST 5, 2021
In my last post, I discussed how insurance companies that demonstrate empathetic knowledge of their consumers and deliver tailored, real-time solutions will build on their noble purpose and gain competitive advantages in a digital operating environment. It starts with putting your customer in the middle of your operating model.
Speaker: Brian Muse-McKenney, Chief Revenue Officer & Matt Simester, Cards and Payments Expert
They’ll also reveal 3 key focus areas community banks should factor into their efforts to develop targeted products for these highly sought after demographics, including: Customer Experience 🤝 Banks that prioritize customer experience grow 3.2x Learn how to offer the experiences and products that appeal to Gen Z.
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