PYMNTS

JUNE 22, 2016

With so much data available, is your organization harnessing it in the most efficient way in order to truly reap all the benefits of big data including driving innovation and improving the customer experience? Digital Discussion Presenters: Joe DeCosmo. Chief Analytics Officer, Enova International.

Customer Experience 104

Customer Experience Chicago Analytics Big Data 104

FICO

MAY 27, 2021

Decisioning platforms operate with the same logic. Using artificial intelligence (AI) to analyze large volumes of data allows us to make any type of decision - granting credit, optimizing operations, authorizing card transactions, communicating with customers. by Alexandre Graff.

Customer Experience 52

Customer Experience Guidelines Operations Analysis 52

BankInovation

FEBRUARY 20, 2024

Barclays is saving money and improving its customer experience through technology investments. Total operating expenses for its investing banking arm were 7.7 billion pounds ($9.4 trillion bank […]

Customer Experience 74

Customer Experience Operations Technology Retail 74

Perficient

JULY 12, 2022

In the financial services industry, security, stability, and protection are foundational brand values from which to deliver customer experiences. From these key values, customer journeys and the experiences they deliver bring these brand values to life for the consumer. Elements of Delivering a Personalized Experience.

Industry 294

Industry Branding Customer Experience Marketing Automation 294

Perficient

APRIL 14, 2022

With the rise in vaccination rates and a hopeful return to a “new normal,” it won’t be possible to put the genie back in the bottle and return to legacy operations. New skill sets are required to operate in a digital environment. Consumers and distribution partners alike have experienced the impact digital interactions bring.

Strategy 332

Strategy Tools Industry Customer Experience 332

Perficient

AUGUST 23, 2021

Connected experiences, in the context of the customer relationship, are driven by a robust data set that confidently presents integrated, diverse data to enable actionable insights that can be automated across the customer’s journey. Data fuels the engine of the digital economy.

Data 508

Data Analytics Trends Fraud 508

South State Correspondent

JUNE 14, 2024

Bankers don’t know what they don’t know, and few bankers outside of national and regional banks have experience with platform selection when it comes to digital banking platforms. Most mobile and online banking platforms allow little innovation and customization. Present a cohesive ecosystem and product set to customers and employees.

Digital Banking 195

Digital Banking Customer Experience Meeting Analytics 195

South State Correspondent

JUNE 14, 2024

Bankers don’t know what they don’t know, and few bankers outside of national and regional banks have experience with platform selection when it comes to digital banking platforms. Most mobile and online banking platforms allow little innovation and customization. Present a cohesive ecosystem and product set to customers and employees.

Digital Banking 195

Digital Banking Customer Experience Meeting Analytics 195

BankInovation

JULY 27, 2023

Barclays PLC is looking to increase its investment in technology and automation to improve customer experience and reduce costs. The company reported an increase in operating costs of 6% year over year to £3.9 billion ($4.4

Customer Experience 52

Customer Experience System Operations Technology 52

South State Correspondent

OCTOBER 16, 2024

To support debit card operations, a bank gets charged a myriad of transaction charges and maintenance fees from the card rails (Visa, Mastercard, Discover, etc.), Responsibilities include setting and executing a strategy to drive activation and engagement, plus managing daily operations. the network (Interlink, Pulse, Shazam, etc.)

Cards 195

Cards How To Fraud ATM 195

Perficient

MARCH 4, 2021

It outlines a set of guidelines for designers, content developers, and front-end developers to use to design for accessibility, known as “POUR” – perceivable, operable, understandable, and robust – and furthers the idea that functionality enhances design. To be perceivable, information then needs to be presented in more than one format.

Guidelines 376

Guidelines Technology Video Operations 376

Perficient

FEBRUARY 24, 2021

Always choosing to go against the grain, Jon Bostock has consistently succeeded at the toughest challenges presented by companies both large and small. In 2016, Jon joined fan and light maker Big Ass Fans as its first chief operating officer. Apple | Spotify | Amazon | Google | Stitcher. Episode Guest Profile.

Branding 441

Branding Case Study Digital Strategies Strategy 441

Perficient

JULY 20, 2023

Businesses seek to optimize their operational efficiency as part of their digital transformation. In today’s business environment, physical checks present several challenges that hinder operational efficiency, including time-consuming processing, high costs, and susceptibility to errors or fraud.

Strategy 221

Strategy Payments Fraud United States 221

PYMNTS

NOVEMBER 24, 2020

Sixty-two percent of consumers say they prefer onboarding experiences that put security first and speed second, but this does not mean that businesses and banks can sacrifice the seamless service to which their customers are accustomed. It also found that just 16 percent of U.S.

Online 272

Online Report Customer Experience Analytics 272

Perficient

FEBRUARY 25, 2021

To avoid a fall, first take stock of your firm’s customer experience and digital maturity. We often ask clients to take our CX IQ assessment , Perficient’s customer experience diagnostic. Customers want to know what they’re getting from channel to channel and over the lifetime of their relationship with a brand.

Meeting 309

Meeting Customer Experience Branding Leadership 309

NCR

MAY 30, 2017

As such, delivering a better customer experience has become the only real differentiator. In the battle for customer loyalty, next-generation technologies will become crucial. A smarter customer experience. Completing an entire customer service interaction via virtual means is even more cost effective.

Customer Experience 45

Customer Experience Technology Meeting Online 45

FICO

JULY 13, 2020

Two months ago, I posted about why it is important for collections operations to adopt a forward-looking approach to debt management – basically the importance of having a clear and compelling vision. New guidelines from the FCA that call for operational resilience in collections reinforce this point. The Expectation for Resilience.

Meeting 52

Meeting Operations Customer Experience Technology 52

FICO

JUNE 16, 2023

In case you didn’t get a chance to attend this year, here’s a recap of the top customer management experience themes and presentations. This means re-thinking legacy systems and breaking down silos that separate data and lines of business, in order to provide truly connected customer experiences.

Trends 52

Trends Management Customer Experience Resources 52

PYMNTS

APRIL 2, 2020

In the consumer commerce world, offering customers choice in how they pay for goods and services across channels is an important part of offering an optimal end-user experience. Accelerating Collections.

Payments 160

Payments Cards Customer Experience User Experience 160

PYMNTS

NOVEMBER 27, 2019

At Funding Circle, we are committed to the best customer experience, which includes creating flexibility for our borrowers,” said Funding Circle U.S. operations moved to quell concerns over investors’ inability to withdraw funds. Dubbed Small Business Choice, the new offering from Funding Circle U.S. Funding Circle U.K.

Customer Experience 132

Customer Experience Lending Operations Capital 132

South State Correspondent

OCTOBER 26, 2023

Our Top 10 Insights From Money 20/20 From these sessions and announcements, we pulled out ten of our most important takeaways, each having an impact on bank operations in the coming year. Clear introduced its reusable identity from its Sora ID acquisition and presented it at the conference for the first time to financial services companies.

Conference 221

Conference Las Vegas Fraud Data 221

South State Correspondent

MAY 9, 2022

Does the Bank Technology Improve the Customer Experience Across the Bank’s Platform? To answer the question above, ask yourself – “How does the product scale across the bank’s platform to various customer segments?” The result is two different customer experiences that cannot be brought together.

Technology 195

Technology Customer Experience Data Training 195

Perficient

NOVEMBER 17, 2020

At the same time, Covid-19 presents opportunities for business leaders in the banking industry and beyond to develop strategies and branding that will define their future, as distinct market forces and customer behaviors will certainly emerge in the “new normal.”

Mobile 294

Mobile Online Conference Customer Experience 294

Cisco

FEBRUARY 15, 2021

The last twelve months have initiated a renaissance in contact center operations. While the modernization of contact centers had been on a steady march, the realities of 2020 suddenly presented a giant forcing function changing the customer engagement landscape in a dramatic fashion. And what should they do in the years ahead?

Customer Experience 101

Customer Experience Leadership Mobile Operations 101

PYMNTS

DECEMBER 11, 2020

The Customer Experience. Today, many accountants continue to rely on outdated processes to create lackluster invoices for their customers. Plus, he noted, the manual nature of generating invoices means bills are often sent weeks or even months to a customer after services are actually delivered, causing payment delays.

Customer Experience 223

Customer Experience Payments Industry Trends 223

PYMNTS

OCTOBER 17, 2018

In a press release , SevenRooms said the funding marks the first time the Alexa Fund has made an investment in a restaurant technology company, and will pave the way for SevenRooms to integrate Amazon Alexa into its restaurant operations and guest relationship management.

Operations 122

Operations Customer Experience Management Technology 122

Perficient

JULY 21, 2023

Data Cloud and Einstein GPT are two powerful tools that help businesses improve their data management, customer engagement, and operational efficiency. The following are examples of how businesses can use Data Cloud and Einstein GPT to improve their operations: Unify disparate data sets.

Industry 221

Industry Data Training Technology 221

PYMNTS

OCTOBER 2, 2018

Cross-border payments technology provider AscendantFX is bolstering its offering for financial institutions (FIs) through an integration with WireXchange, the wire transfer service operated by Fiserv. In a press release Tuesday (Oct.

Mobile 139

Mobile Customer Experience Analytics America 139

PYMNTS

FEBRUARY 7, 2020

Within finance and accounting departments, digitization is quickly expanding from encouraging a shift toward electronic documents and adoption of enterprise apps to wielding technology in an effort to optimize operations beyond number-crunching. Accounts receivable (AR) is also increasingly joining this conversation.

Customer Experience 142

Customer Experience Survey Operations Management 142

South State Correspondent

DECEMBER 8, 2023

This conference is crucial because it provides insight into small business banking and has a good mix of essential banking-focused topics with a heavy emphasis on the customer experience. We sat through almost every presentation and took pages of notes. Many banks were looking to install more automation to lower operating costs.

Conference 195

Conference Retail Community Bank Technology 195

PYMNTS

JULY 28, 2019

The two companies have broken ground on what they call America’s second “customer fulfillment center” (CFC), located in Groveland, FL, according to a press release. The $55 million center, expected to become operational in 2021, will measure up to 375,000 square feet and is expected to generate up to 400 new jobs.

Florida 129

Florida Customer Experience Mobile Cards 129

Perficient

FEBRUARY 19, 2021

Whether it be a product, graphic, interaction, or even user experience and user interface (UX/UI), we see designs with too much visual information or functionality, leaving users distracted, confused, or even frustrated. What Does “Simple” Really Mean? While these P.O.U.R.

User Experience 352

User Experience UX Guidelines Maine 352

Perficient

MAY 17, 2022

There are warning signs that we are in an Auto Loan Bubble, and while this might not present the same systemic risk to the financial system as the implosion of the Mortgage-Backed Securities bubble, millions of consumers, investors, and lenders could be in for a world of hurt.

Strategy 294

Strategy Customer Experience Study Technology 294

PYMNTS

DECEMBER 30, 2020

Retail giants like Flipkart ramped up their investments in online wholesale operations this year, with the pursuit of the "Amazon-like experience" continuing to be a driving influence for the sector. That could, for example, be to offer local payment methods to give the customer the option to pay with their preferred method.".

Online 302

Online Meeting Payments Fintech 302

NCR

MARCH 2, 2016

For banks to deliver a truly personalized customer experience, they must first abandon their “inside-out” approach and gain a better understanding of how customers consume services and how to deliver across multiple platforms. As technology advances, so do customer expectations for a fast and seamless experience with their bank.

Customer Experience 40

Customer Experience Software System Industry 40

Perficient

SEPTEMBER 14, 2020

Now that iOS 14 is available, there has never been a better time to get your app up and running with the latest operating system. The sooner you update and begin testing your app the more time you’ll have to perfect your customer’s apps. Widgets Give User’s Quick Info . iOS 14 gives a redesigned widget experience.

Apple 473

Apple System Video Mobile 473

PYMNTS

MAY 14, 2020

In a recent conversation with PYMNTS’ Karen Webster, Miller discussed the impact of shifting buyer habits on merchants’ digital sales strategies, with optimized back-end payment processes essential to delivering a powerful customer experience on the front end.

Payments 169

Payments Branding Customer Experience Strategy 169