PYMNTS

DECEMBER 14, 2020

regional banks. . first, digitally powered customer experience,” Stephen D. He added that the two companies are stronger together and in a better position “to support our customers and drive economic growth in the communities we serve.” . The newly-combined company will operate under the Huntington name and brand.

Detroit 237

Detroit Minneapolis Regional Community 237

PYMNTS

AUGUST 11, 2020

“Currencycloud provides easy to integrate cloud-based services, which can seamlessly support our operations in all the markets we want to offer a service.” “The focus on customer experience and the need to have very high levels of regulatory oversight and efficient onboarding is what we do best.

Customer Experience 245

Customer Experience Regional Payments Marketing 245

Accenture: Banking

APRIL 6, 2021

Subsequent pieces will focus on the business case for banks in the region and lay out the actions they need to take…. This is the first in a series of in-depth thought leadership pieces on Open Banking in the Middle East. This one explains Open Banking and outlines key considerations for the Open Banking journey.

Leadership 289

Leadership Regional Customer Experience Banking Trends 289

PYMNTS

FEBRUARY 26, 2020

The Sightline platform integrates with the i2c agile processing vehicle and APIs to deliver Play+, a cashless solution that gives gaming operators the ability to move money in real-time between tables, slots, and kiosks. Going cashless also aids cost-cutting by way of more efficient operations. There are more than 2.5

Oregon 232

Oregon Pennsylvania Operations Innovation 232

Perficient

FEBRUARY 28, 2024

Better Pinpoint Your Risk(s): Predictive analytics to better target risks, artificial intelligence to identify fraud, and intelligent automation to improve operational efficiency are at the heart of insurance digital transformation moving forward. LEARN MORE: How Can Regional Insurance Carriers Harness the Power of AI?

Innovation 251

Innovation Regional Strategy Trends 251

PYMNTS

JULY 1, 2020

That estimate comes from market intelligence company GlobalData, which predicts that total spending in the region will dip to $60.3 This will bring some relief to luxury retailers, as they can now open their stores and resume operations.”. Trade site Luxury Daily says eCommerce could be a source of quality customer interactions.

Branding 246

Branding Regional United States Groups 246

PYMNTS

JULY 1, 2020

Or that, on average, 15 percent of an FI’s annual operating costs go toward maintaining core banking systems that are outmoded? For many FIs, cloud banking is the key to unlocking more resilient services while vastly improving customer experience. It’s true, but not for long.

System 268

System Digital Banking Tools User Experience 268

Accenture: Banking

JUNE 17, 2019

Guest bloggers Ben Lopez and Charlie Arthy continue their series on achieving simplified, future-ready bank operations. . To optimize and simplify their operations for agility to capture opportunities driven by market change. That’s the route that a mid-sized regional US bank took.

Customer Experience 163

Customer Experience Operations System Software 163

Insights on Business

FEBRUARY 3, 2019

The Future of Work includes fully implemented intelligent, enterprise automation that transforms the employee and customer experience and enhances business impact. Be compliant while cutting costs and improving customer experiences. Automate so employees can focus on high value work.

Customer Experience 157

Customer Experience social media Case Study Video 157

PYMNTS

NOVEMBER 13, 2019

The benefits of taking a digital-first approach to banking go beyond offering an improved in-person banking experience. It is also crucial to improving back-office operations, and enabling bank employees to put the right products in front of the right customers. About The Tracker.

Regional 109

Regional ATM Report Alabama 109

Perficient

SEPTEMBER 19, 2023

And our team of industry experts is excited to connect, collaborate, and address the most pressing business needs of national and regional carriers. Personally, I am passionate about process optimization. David: As GM of our practice, I am consistently challenging my team for new and innovative growth strategies.

Conference 221

Conference Strategy Innovation Industry 221

South State Correspondent

NOVEMBER 20, 2024

Simple, we will show, often leads to a better customer experience, enhanced reliability, better profitability and clearer purpose. Having the ability to calculate risk-adjusted profitability solves the critical problem of how to allocate capital across customers, regions, and products. Keeping things simple, is difficult.

Strategy 195

Strategy Resources System Management 195

Abrigo

FEBRUARY 6, 2024

Yet despite warnings about the high prevalence and high costs of check fraud, many banks and credit unions operate without systematic fraud prevention programs or lack the technology to combat check fraud. The uptick in check fraud at financial institutions across the country has been well-publicized and emphasized by regulatory agencies.

Fraud 221

Fraud Training Trends Regional 221

PYMNTS

FEBRUARY 12, 2020

“Stripe’s PCI Service Provider Level 1 certified solution offers the stringent payment protection our customers worldwide expect. By enriching our O2C solution with online payment, we increase businesses’ operating efficiencies and help them get paid faster, particularly in the collections process.

Payments 174

Payments Customer Experience Regional America 174

PYMNTS

JUNE 26, 2017

The June Payments-as-a-Service (PaaS) Tracker™ follows recent developments in the payments industry, from cross-border commerce developments to point-of-sale solutions to loyalty programs and how these new tools could change business operations for retailers large and small — and, yes, medium too.

Report 150

Report Payments Meeting Tools 150

FICO

SEPTEMBER 28, 2020

I’ll be participating in an excellent panel, “ Balancing Fraud Prevention & the Customer Experience ,” at the first virtual edition of CBA LIVE , the must-attend annual event for the retail banking industry. Jason has been with Citizens for three years, leading the Fraud Detection and Claims Operations teams since 2016.

Customer Experience 59

Customer Experience Fraud Strategy Compliance 59

PYMNTS

MAY 4, 2020

Reducing friction is the domain of payment orchestration platforms (POPs), “…that can help businesses tailor their purchasing experiences to each market’s local preferences. Businesses can provide more convenient experiences by offering tailored payment options to each market. Cross-Border, Cross Your Heart.

Payments 130

Payments Customer Experience Regional Online 130

Cisco

JANUARY 10, 2023

It’s an excellent way to solidify the optimal operating model mix for hybrid work, digital first engagement, operational excellence and process automation, sustainability, and cybersecurity. There is an increasing need to modernize business applications to unify and optimize customer experience while staying industry compliant.

Digital Strategies 173

Digital Strategies Strategy America Innovation 173

PYMNTS

JUNE 24, 2020

They are also exhibiting increasingly robust cross-border payments capabilities, with a focus on simplicity and ease of operations internationally. The result is more successful transactions across multiple markets and better customer experiences.”. At the same time, we see differences across regions that impact success rates.”.

Payments 130

Payments Regional Analysis Compliance 130

PYMNTS

JUNE 18, 2020

The pandemic is having monumental impacts on restaurants’ operations and interactions with potential diners, pushing to the forefront services that offer quick and seamless online ordering tools to reach customers stuck in their homes. Creating A Safe Restaurant Experience For Diners Amid Pandemic Concerns.

Report 189

Report Online Strategy social media 189

PYMNTS

JULY 31, 2019

an effort that was already operating in Europe and Asia-Pacific. Success has already come from other parts of the globe, he said — specifically, from the Asia-Pacific region. They include the money transfer operation InstaReM , and the digital wallet operation Razer. That’s what the U.S.

Fintech 192

Fintech Innovation US Payments 192

PYMNTS

JANUARY 7, 2021

"We're proud of the product mix and shopping experience we provide in our stores and online. Personalization is an important strategic initiative in our continued endeavor to enhance customer experience across digital and in-store,” said Glen Bradley , Price Chopper Supermarket/Market 32's group vice president of marketing. “We

California 203

California CA Analytics Branding 203

PYMNTS

MAY 1, 2020

and Europe, where open banking and digital banking have gained traction, we are making progress in the region,” said Evans Munyuki, chief digital officer for Dubai FI Emirates NBD. The presence and curation of FinTechs is growing … and we are leveraging the technologies offered by FinTech players to enhance customer experience.

Innovation 245

Innovation Regulation Digital Banking Security 245

PYMNTS

AUGUST 6, 2019

It’s a race that small and medium-sized businesses (SMBs), both B2C and B2B, can struggle to keep up with considering their limited resources to invest in warehousing, fulfillment, shipping and other logistics operations. You need to provide a superior customer experience.”. You’ve got short-term seasonality demands.

Customer Experience 154

Customer Experience Strategy Examples Operations 154

PYMNTS

MARCH 14, 2018

Banks across the Association of Southeast Asian Nations (ASEAN) region expect real-time payments to come with some major benefits to their businesses, according to new analysis from ACI Worldwide and Ovum. However, the report did find that banks in the region are less clear about exactly how they will create APIs for third-party use.

Payments 110

Payments Regional Survey Innovation 110

Abrigo

OCTOBER 21, 2019

The mission of the institution plays a significant role in employee satisfaction, as well as customer satisfaction, McBay explained. Southern States Bank has focused on creating a positive employee experience to create a positive customer experience. It’s all about education, both for clients and employees.

Millennials 218

Millennials Oklahoma Innovation Technology 218

PYMNTS

OCTOBER 21, 2016

According to MarketsandMarkets, the increasing need for operational efficiency is expected to be the primary driver for the fleet management market during the forecast period. The fleet management market is estimated to grow from $9.54 billion in 2016 to $27.9 billion by 2021 at a CAGR of 23.9

Management 100

Management Marketing Regional System 100

PYMNTS

DECEMBER 14, 2017

In a press release, the company said the latest expansion efforts add to the 35 new stores launched during the first half of the fiscal year, bringing the total count of store openings in the region to 63 stores. In addition to our store growth, we continue to take steps to further enhance the customer experience. “In

Puerto Rico 109

Puerto Rico South Carolina New Hampshire Idaho 109

PYMNTS

MAY 22, 2020

The National Retail Federation (NRF) and other groups have released guidelines for store operation and design today (May 22) as members begin to come back from the economic devastation of the pandemic. The reopening of retail is bound to portend changes for businesses as well as consumers.

Retail 148

Retail Guidelines National Customer Experience 148

PYMNTS

FEBRUARY 22, 2019

Things aren’t so straightforward for those who create those innovations — which, as NovoPayment CEO Anabel Pérez told Karen Webster in a recent conversation, is a challenge for many banks in the Latin America (LATAM) region to fully grasp. Beauty In Banking Is More Than Skin-Deep.

Innovation 153

Innovation System Regional America 153

PYMNTS

SEPTEMBER 7, 2018

“As a startup bank, we are starting fresh to build a bank with the customer experience in mind, and without being weighed down by legacy technology,” Sakellariou added. In another statement, Temenos’ Regional Director for Europe Steen Jensen said Praxia sees an opportunity in Greece’s financial services market.

Lending 123

Lending Customer Experience Regional Survey 123

PYMNTS

MARCH 11, 2020

Fully functioning PayFacs, by way of contrast, effectively become their own payments company, with all of those aforementioned operations managed in-house. That paves the way for alternative payment methods, spanning Apple Pay or PayPal , for example, or local payment methods preferred across far-flung regions and currencies.

Payments 132

Payments Software United States Branding 132

PYMNTS

MARCH 24, 2020

The answers, as Payrix has discovered, may differ depending on whether a merchant customer is looking at payments from a monetization perspective or whether they are focused on payments from a customer experience standpoint. Consider the case of Uber, where, as Butler said, payments themselves are part of the product.

Innovation 141

Innovation Payments Software Customer Experience 141

PYMNTS

MAY 21, 2020

For those firms whose customer bases stretch beyond U.S. As Benson noted, there was already an effort to get rid of cash across various economies and regions (such as Latin America) before the coronavirus hit, and those efforts will remain in place. Getting Ready – And Getting Onto Platforms.

Payments 256

Payments Cards Online Apple 256

PYMNTS

OCTOBER 7, 2016

The creation of new hubs for innovative companies, SMEs and startups has also helped to foster an emerging FinTech cluster in the region. New rules and directives such as PSD2, will enhance the customer experience, improve security and boost competition.”. FinTech Paves The Way For Financial Resurgence.

Fintech 201

Fintech Industry Big Data Trends 201

PYMNTS

JANUARY 18, 2018

The results are a bit more varied across the Asia-Pacific region, however, which influences how these FIs invest in innovation. This means FIs will not only invest in innovative technologies, but will also have a deep understanding of these tools and how they can improve operations.

Regulation 156

Regulation Innovation Fintech Marketing 156

PYMNTS

JANUARY 25, 2019

John Culver, Starbucks president of international channel development and global coffee & tea , noted on the call with investors that, with nearly two decades of successful and growing operations under its belt, Starbucks is confident it can “navigate any fluctuation that may take place” in the Chinese market.

Mobile 162

Mobile Los Angeles San Francisco Miami 162