PYMNTS

DECEMBER 11, 2019

Kroger and Walgreens are expanding their partnership to create a new group purchasing organization (GPO) called the Retail Procurement Alliance, which will pool resources to cut costs and advance innovation, the companies said in a press release on Wednesday (Dec.

Resources 132

Resources Retail Kentucky Tennessee 132

Perficient

OCTOBER 20, 2020

For example, our client, a leading fabric and craft retailer , was experiencing issues with extending its customer experience online and needed help improving inventory visibility within its supply chain and OM system. As a result, the customer experience improved and our client saw record sales numbers during the COVID-19 pandemic.

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System How To Customer Experience Meeting 324

Cisco

DECEMBER 21, 2020

As you read in part one of this blog, due to the pandemic and the resultant exponential increase in digital transactions, Customer Experience is far more paramount than ever before, across all demographics. Streamline your operations: Will you be enabling developers to deploy infrastructure on demand? On multiple clouds?

Customer Experience 125

Customer Experience Innovation Policies Security 125

Abrigo

DECEMBER 2, 2015

The following is an excerpt from the Sageworks whitepaper "The Automation Revolution: How Technology is Changing the Way Firms Operate". As consumers adopt the latest technology, businesses must do the same in order to provide services and customer experiences that align with today’s technology.

Operations 150

Operations Technology Customer Experience Software 150

Perficient

MARCH 12, 2021

Having the Right Processes, Tools, and Resources. You must also evaluate if your business has the right processes, tools, skills, and resources within the organization to support the initiatives of your go-to-market strategy with questions such as: How do our existing processes support this digital vision and direction?

Marketing Strategies 531

Marketing Strategies Strategy Marketing Resources 531

Abrigo

MAY 24, 2024

Takeaway 1 Implementing the FedNow Service can help reduce interbank obligations, expand market reach, and enhance customer experiences. Takeaway 2 It's important to review resources on how to prepare for FedNow and also look internally to create a plan for your unique financial institution.

How To 244

How To Fraud Resources Georgia 244

Perficient

JULY 29, 2020

This lightweight middleware solution uses Twilio and Amazon Web Services (AWS) resources to expose email as a channel in Flex. . The AWS resources of the Email Connector are responsible for managing the state between Twilio Flex and the Microsoft mailbox. What Email Providers Are Supported? .

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Video Customer Experience Resources Management 348

PYMNTS

SEPTEMBER 25, 2020

He said to do so they must take the long-term view while being mindful of the intersection of finance, operations and the customer experience while finding new methods to measure and address pain points. In addition to the donations, PayPal employees volunteered to work with these nonprofits.

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Perficient

FEBRUARY 29, 2024

Banking institutions are responding by integrating advanced technologies, particularly artificial intelligence and data analytics, into their lending operations to enhance efficiency and adaptability. Personalization not only enhances the customer experience but also strengthens the bond between banks and their clientele.

Trends 221

Trends Industry Analytics Compliance 221

Celent Banking

FEBRUARY 1, 2017

Customer experience initiatives are typically the most numerous. The standards of customer engagement are constantly changing, and banks are experimenting with new ways to drive increased satisfaction, higher revenue, and greater loyalty. Three themes stand out this year.

Customer Experience 100

Customer Experience Branding Boston Innovation 100

Perficient

FEBRUARY 25, 2021

To avoid a fall, first take stock of your firm’s customer experience and digital maturity. We often ask clients to take our CX IQ assessment , Perficient’s customer experience diagnostic. Resources are stretched thin, triggering frustration. Barrier 3: Lack of Alignment. Heels dug in.

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Meeting Customer Experience Branding Leadership 309

South State Correspondent

OCTOBER 9, 2024

As a result, banks often struggle with culture, the customer experience, and, most importantly – strategy. People do not know what they don’t know, and you end up with different vendor choices, underutilized technology, various customer experiences, and incongruent end-to-end processes.

Strategy 195

Strategy Resources Customer Experience Groups 195

PYMNTS

DECEMBER 14, 2020

“This merger combines the best of both companies and provides the scale and resources to drive increased long?term first, digitally powered customer experience,” Stephen D. The newly-combined company will operate under the Huntington name and brand. term shareholder value. winning people?first,

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Detroit Minneapolis Regional Community 237

Perficient

FEBRUARY 18, 2022

Upcoming Webinar: The ROI on Transforming Credit and Lending Customer Outreach. Hi everyone, my name is Byron Gifford, and I’m a part of the team at Perficient that specializes in helping financial services organizations transform their credit and lending operations. Watch the video to hear my thoughts. Empathy Week. Transcript.

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Lending Training Operations Video 294

Perficient

FEBRUARY 18, 2022

Upcoming Webinar: The ROI on Transforming Credit and Lending Customer Outreach. Hi everyone, my name is Byron Gifford, and I’m a part of the team at Perficient that specializes in helping financial services organizations transform their credit and lending operations. Watch the video to hear my thoughts. Empathy Week. Transcript.

Lending 294

Lending Training Operations Video 294

PYMNTS

AUGUST 19, 2020

Whether end users want transactions to integrate through their enterprise resource planning (ERP) systems, AP departments, point-of-sale (POS) solutions or eCommerce platforms, solution providers must remain flexible and seamless. Finally, addressing the unique pain points of each client is paramount to customer success.

Fintech 319

Fintech Resources Payments Industry 319

Cisco

NOVEMBER 23, 2020

Some of the key benefits of embracing a cloud-managed IT solution include a decrease in time to market thanks to automation and zero-touch provisioning, the ability to simplify visibility and troubleshoot while helping IT teams get ahead of issues, and the ability to focus extra time and budget on resources and business-critical projects.

Customer Experience 149

Customer Experience Analytics Video Resources 149

PYMNTS

SEPTEMBER 24, 2020

In an interview with Karen Webster, John Rainey , chief financial officer and executive vice president of global customer operations at PayPal , noted that CFOs (including himself) have learned to pivot, too, with ground-level, tech-driven insights that move well beyond simply tracking money flows. What’s Important To Merchants.

Analytics 293

Analytics Examples Trends Operations 293

Perficient

JULY 27, 2020

People – Do you have the dedicated employees to staff a B2C operation? Can current employees act as resources, or do you need to look at hiring new ones? Customer experiences will be lacking, your employees will struggle, and your technology won’t be able to support this new business venture.

Analytics 332

Analytics Technology Strategy Taxes 332

PYMNTS

JANUARY 13, 2021

Michael Shields , business line executive at FIS , told PYMNTS in a recent interview that artificial intelligence (AI) can streamline and modernize the order-to-cash process and improve collections on outstanding invoices, freeing up resources for innovation and improving relationships between buyers and suppliers. Improving Cash Flows .

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Resources Payments Operations Training 235

Cisco

FEBRUARY 23, 2022

Regardless, companies need to invest so employees can connect securely to corporate and cloud resources and collaborate with colleagues and customers from home and remote locations. Institutions should start by digitizing processes that improve customer experience and create business opportunity. Digitally Transform.

Customer Experience 169

Customer Experience Resources Survey Industry 169

PYMNTS

MAY 27, 2020

CUs are also faced with the challenge of how to adjust their operations to match new legal regulatory requirements, such as those stipulated in the CARES Act, and the Credit Union National Association (CUNA) hopes to help. Deep Dive: Offering An End-To-End Customer Experience Through ATMs. About The Tracker.

ATM 243

ATM Innovation Meeting United States 243

South State Correspondent

JANUARY 23, 2023

ChatGPT is a powerful language model that can understand a variety of languages, including emojis, that can assist banks with increasing the productivity of bankers, improving their customer experience, automating repetitive tasks, and providing personalized financial advice to customers. How Good Is It?

Tools 370

Tools Examples Data Analysis 370

Perficient

FEBRUARY 12, 2021

These best practices are already in use by Recruitment, Human Resources and Onboarding team and are key when considering a process that works for your company. The important thing to remember is that these types of engagement practices should be incorporated during an employees full tenure and will them get off on the right foot!

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Conference Video Branding Meeting 340

Celent Banking

NOVEMBER 12, 2014

The promise of these new start-ups was a drastic improvement on customer experience, ditching traditionally stale financial services with improved digital offerings, social media integration, and a familiar/casual communication style. There aren´t many neo-banks, but digital channels start-ups are numerous.

social media 232

social media Customer Experience Branding Mobile 232

PYMNTS

DECEMBER 9, 2020

The takeover signaled an evolution of the company's business model from a traditionally business-to-consumer (B2C) seller, to one that includes business-to-business (B2B) operations. The industry is moving in the right direction, and the tools and resources are there to make it happen.”. Connectivity is key.

Innovation 297

Innovation Fintech Cards Payments 297

PYMNTS

APRIL 28, 2020

“They’re responding to what’s going on in their environments,” noted Salzer, “whether it may be the particular statistics for hospitalizations and COVID-19-related deaths or governmental orders that may apply to their branches and operation centers.”.

Digital Banking 248

Digital Banking Online Fraud Customer Experience 248

South State Correspondent

MAY 9, 2022

Banks have limited resources and must carefully choose their projects and priorities. Banks have so many initiatives to accomplish that spending resources on a project that only gets you a slight incremental improvement or is not part of the strategic plan are likely a distraction. How Will My Employees Access the Bank Technology?

Technology 195

Technology Customer Experience Data Training 195

PYMNTS

DECEMBER 28, 2020

But careful examination of what tech is needed — and where — can result in positive ripple effects that improve operations well beyond the corporate treasury department. Digitization creates a lot more space for companies and banks to be more strategic and less focused on the operations, because the payment just ‘happens,’ ” noted Sassone.

Payments 215

Payments Innovation Software Fintech 215

PYMNTS

APRIL 8, 2020

With a launch that links enterprise resource planning (ERP) with accounts payable, among other systems, OpenText debuted its new OpenText™ Trading Grid™ The rollout brings together multi-enterprise cloud integration capabilities with data visualization and microservices architecture, according to an announcement.

Tools 181

Tools Customer Experience Resources Compliance 181

PYMNTS

OCTOBER 20, 2020

The product is a cloud-native platform that enables retailers to deliver digital commerce experiences without having to rely on expensive engineering resources. Instead, it leverages the headless concept, which allows retailers to build and scale their operations with minimal coding or other technology.

Retail 238

Retail Branding Technology Tools 238

PYMNTS

SEPTEMBER 22, 2020

With the pandemic accelerating businesses' digital shift , small retail buyers have shifted their buying operations to the B2B eCommerce realm, and for many, the online marketplace operates in lieu of a procurement solution. Yet for small vendors, prioritizing the buyer experience can be a challenge with limited resources.

Cards 235

Cards Online Capital Security 235

PYMNTS

SEPTEMBER 24, 2018

In a press release , the companies said that together, the three longstanding partners are reimagining customer experience management (CXM) by enabling companies to get more value from their data, given that in today’s digital world, data is a company’s most valuable asset.

Data 135

Data Customer Experience Conference Software 135

Abrigo

FEBRUARY 6, 2024

Yet despite warnings about the high prevalence and high costs of check fraud, many banks and credit unions operate without systematic fraud prevention programs or lack the technology to combat check fraud. Update your board about AML/fraud threats with this infographic: "5 Fraud typologies impacting you and your customers."

Fraud 222

Fraud Training Trends Regional 222

Cisco

MAY 5, 2021

Before 2020, traditional financial enterprises were already focusing on digital transformation initiatives—both as an effort to improve customer experiences and a need to adapt to survive. Meeting customers where they are has been a common phrase and goal that customers share with us. Futureproof your CX strategy.

Customer Experience 133

Customer Experience Branding Tools Strategy 133

Cisco

FEBRUARY 15, 2021

The last twelve months have initiated a renaissance in contact center operations. While the modernization of contact centers had been on a steady march, the realities of 2020 suddenly presented a giant forcing function changing the customer engagement landscape in a dramatic fashion. into the initial stages of customer contact.

Customer Experience 125

Customer Experience Leadership Mobile Operations 125

PYMNTS

JANUARY 19, 2021

Justin Cross , WEX's director of business development and partnerships, EMEA & APAC, said in the announcement that the company's corporate payments operation will continue working with brands such as MYOB to help with local business expansion and to “ensure payments are not an afterthought.”. “We

Payments 156

Payments Branding Customer Experience Resources 156