Perficient

FEBRUARY 9, 2021

Omnichannel fulfillment methods such as curbside, buy-online, pick-up in-store (BOPIS), and ship-from-store have become extremely familiar to retailers, especially due to the climate of the COVID-19 pandemic. Providing curbside pickup experiences will not only be beneficial to customers but to businesses as well.

Retail 506

Retail Customer Experience Strategy Maine 506

PYMNTS

DECEMBER 28, 2020

Sage , which works in cloud business management, is working with digital operations platform Brightpearl on helping retailers utilize the cloud for their operations, a press release says. Sage Chief Operations Officer Lee Perkins said the move would be good as businesses started to recover from the impact of the pandemic. “As

Retail 177

Retail Operations Customer Experience Online 177

Accenture

MAY 14, 2019

In the first of a four-part series, our team of guest bloggers will share how getting to simplified, future-ready bank operations may be more easily imagined. . Customers want and expect fast, seamless and personalized service, 24/7 across multiple channels. 1 So, how do banks get to simplified, future-ready bank operations?

Operations 202

Operations System America Strategy 202

Perficient

DECEMBER 30, 2020

Other companies who were late to creating digital customer experiences suffered as people stayed away from traditional stores and shopped online. But even the best companies struggled to keep customer satisfaction levels high during 2020. See Report: Digital Transformation Is Key To Boosting Customer Satisfaction.

Online 421

Online Study Branding Customer Experience 421

Accenture

MARCH 20, 2017

In the new world of digital payments, many technology developments are driven by customer experiences. Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Read more in the full report, Transforming the corporate payments landscape.

Customer Experience 166

Customer Experience Payments User Experience Innovation 166

PYMNTS

MAY 5, 2020

Retail reopening events continued to draw light foot traffic on Monday, as Florida joined Texas in allowing non-essential stores to reopen. percent of consumers shop for retail goods online more often than they did on March 6, the first day of our study, and that continues to climb — up 10.5 percent from 35.5

Florida 205

Florida Retail Tampa Customer Experience 205

Accenture

MARCH 20, 2017

In the new world of digital payments, many technology developments are driven by customer experiences. Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Read more in the full report, Transforming the corporate payments landscape.

Customer Experience 158

Customer Experience Payments User Experience Innovation 158

Bank Innovation

APRIL 23, 2019

For Fifth Third Bank, customer service is not just about digital transformation. The bank also wants to expand its physical retail branch footprint, according to its president and CEO, Greg Carmichael. As a result of the bank's $4.7 billion acquisition of Chicago-based MB Financial Inc.,

Customer Experience 186

Customer Experience Chicago Retail Operations 186

PYMNTS

MARCH 26, 2020

For retailers, especially those deemed non-essential and struggling with revenue, branding may be on the back burner right now. According to Claessen, those brand attributes are even more important during this crisis as retailers communicate with employees, landlords and consumers. Big mistake, say several branding experts.

Branding 145

Branding Retail social media Customer Experience 145

Bank Innovation

SEPTEMBER 4, 2019

Square, which is best known for its physical and digital payment solutions, is building out its product ecosystem to manage nearly all of the operational needs of retailers.

Retail 253

Retail Operations Online Management 253

PYMNTS

NOVEMBER 9, 2020

Now there are signals that a physical retail rebound is forming up. presidential election in the rearview mirror and 2021 right around the corner, a new shift is underway: the slow but certain move back to shopping inside retail stores — an experience that people still crave for the experiential joy it brings. With the U.S.

Retail 261

Retail Millennials Online Tools 261

Bank Innovation

MARCH 13, 2019

The customer experience in banking will change drastically over the next 10 years said panelists at the Bank Innovation Ignite 2019 in Seattle on Tuesday.

Customer Experience 150

Customer Experience Seattle Innovation Groups 150

PYMNTS

DECEMBER 22, 2020

It's no secret that restaurants have been hurting since the pandemic caused a seismic, almost-overnight shift in their customer engagement strategies. The past year has proved to be challenging and at times perilous for QSRs as they work to take all facets of their operations digital.

Customer Experience 162

Customer Experience Tools New York Strategy 162

Celent Banking

SEPTEMBER 30, 2015

Customer Stories. Experience Recovery. These are a handful of the topics discussed at this week’s Customer Experience for Financial Services (CXFS) Conference, organized by Worldwide Business Research in Charlotte, NC. This enables firms to mine and analyze the data to inform customer-centric innovation.

Customer Experience 100

Customer Experience social media Charlotte Conference 100

PYMNTS

JULY 19, 2019

Iconic brick-and-mortar retailers are sometimes reinvented, and return to the world of retail with smaller-format concepts. Tru Kids has entered into a joint venture with the software-powered experiential retailer b8ta to offer a new store experience with curated toys in “highly immersive, smaller-format spaces.”.

Retail 150

Retail US New York United States 150

PYMNTS

MAY 16, 2019

Death, taxes and data breaches – those are perhaps the only sure things in life, and new evidence is emerging that hackers are finding increasing profit in targeting online retailers. The news comes amid yet another online retail cyberattack, this one targeting Japan’s Fast Retailing, the company that owns the Uniqlo retail chain.

Retail 218

Retail Online Cards Data 218

FICO

SEPTEMBER 28, 2020

I’ll be participating in an excellent panel, “ Balancing Fraud Prevention & the Customer Experience ,” at the first virtual edition of CBA LIVE , the must-attend annual event for the retail banking industry. Jason has been with Citizens for three years, leading the Fraud Detection and Claims Operations teams since 2016.

Customer Experience 59

Customer Experience Fraud Strategy Compliance 59

PYMNTS

JULY 24, 2020

When Indochino launched in 2007, the company wasn’t out to create a new template for the entire retail sector, just a better product with better prices and a better buying experience. We don’t require dozens of people at our store to have an operating four-wall showroom,” CEO Drew Green told Karen Webster in a recent conversation.

Retail 225

Retail Training Customer Experience System 225

PYMNTS

JUNE 22, 2016

With so much data available, is your organization harnessing it in the most efficient way in order to truly reap all the benefits of big data including driving innovation and improving the customer experience?

Customer Experience 104

Customer Experience Chicago Analytics Big Data 104

PYMNTS

OCTOBER 18, 2019

WHSmith has revealed it will acquire Marshall Retail Group (MRG) in an effort to boost its presence in U.S. Founded in 1792, WHSmith has operations in over 100 airports across 30 countries outside the U.K. MRG currently operates more than 170 locations across the United States, with 70 of those locations operating inside airports.

Groups 101

Groups Retail Las Vegas United States 101

PYMNTS

DECEMBER 11, 2019

The nearly universal need for medication and other remedies is driving retail innovation via the pharmacy sector — and that includes the area of customer experience. One of the keys of the commerce game these days is providing a deeper customer experience, and that holds true when it comes to healthcare retail.

Retail 132

Retail Innovation Houston Customer Experience 132

PYMNTS

APRIL 27, 2020

But after that initial download, retailers and purchase aggregators pretty much let users run the course of their screens, never thinking that advanced applications would someday become important. Some companies have been trying to bring retailers into the new world of “necessary” location-based app technology for mobile retailing.

Retail 160

Retail Mobile Examples Technology 160

PYMNTS

APRIL 30, 2019

According to Will Byrne, CEO of Worldnet Payments , the kiosks and smart shelves that are gaining traction across any number of commerce and retail settings may even shift the employment picture a bit. The Changing Retail Footprint. As unattended retail notches an increasing footprint, said Byrne, other use cases will also emerge.

Retail 138

Retail Data Operations Payments 138

South State Correspondent

OCTOBER 9, 2024

As a result, banks often struggle with culture, the customer experience, and, most importantly – strategy. People do not know what they don’t know, and you end up with different vendor choices, underutilized technology, various customer experiences, and incongruent end-to-end processes.

Strategy 195

Strategy Resources Customer Experience Groups 195

PYMNTS

DECEMBER 16, 2020

Amid the great digital shift , retailers and financial institutions (FIs) must walk the fine line between challenging transactions and letting the consumer journey proceed frictionless. That’s driven the retailer to require merchandise, risk-driven signatures that can be dynamically altered, said Thompson. The Scope Of The Problem.

Retail 228

Retail Management Fraud Omaha 228

Perficient

AUGUST 2, 2024

Improve customer experience. Product Operating Model: We focus on developing robust product operating models that align with our clients’ business objectives, ensuring sustainable growth and innovation. Focus on business outcomes, not just outputs.

America 450

America Report Technology Software 450

PYMNTS

APRIL 16, 2019

Retail apocalypse? Whatever you want to call the decline of brick-and-mortar retail – and it’s getting worse, according to a few recent reports – it’s not good. Among the latest dim figures about brick and mortar (or, if you prefer, the latest bright news for eCommerce operators)? Customer Experiences.

Retail 179

Retail Online Training Customer Experience 179

PYMNTS

JULY 28, 2017

Over the last few years, chatbots have taken the retail space by storm, helping to automate several key aspects of customer service. As such, it’s important to explore whether or not integrating chatbots into companies is having a positive or negative effect on its operations. Are they helping or hindering?

Retail 179

Retail Case Study Customer Experience Technology 179

PYMNTS

JUNE 6, 2017

The retail industry is in the midst of an evolution in the way it does business. Thanks to connected technology, consumers’ expectations on the retail experience have changed. As a result, it’s important that merchants refocus their efforts on enhancing the customer experience to achieve retention and maintain loyalty.

Study 100

Study Retail Austin Customer Experience 100

PYMNTS

DECEMBER 11, 2019

Kroger and Walgreens are expanding their partnership to create a new group purchasing organization (GPO) called the Retail Procurement Alliance, which will pool resources to cut costs and advance innovation, the companies said in a press release on Wednesday (Dec.

Resources 132

Resources Retail Kentucky Tennessee 132

PYMNTS

AUGUST 20, 2019

With an expansion of a retail partnership between The Kroger Co. Kroger Vice President of New Business Development Jeff Talbot said in an announcement , “We continue to redefine the grocery customer experience and partner for customer value through our Restock Kroger transformation plan.

Retail 113

Retail Tennessee Customer Experience Branding 113

BankInovation

MARCH 4, 2022

No code or low code technologies can be a powerful tool for today’s financial institutions, offering the flexibility to streamline and automate many of their operations. However, it can be overwhelming for many FIs to decide where to best apply these solutions.

Customer Experience 98

Customer Experience Tools Operations Technology 98

PYMNTS

SEPTEMBER 24, 2019

Brick-and-mortar retail can get a bad rap these days, as its considered old-fashioned and on the decline. But recent developments show that innovation in commerce does indeed happen in this area of retail. That’s why [the] brick-and-mortar retailer isn’t going anywhere. You cannot replace that experience (online).”

Retail 125

Retail Innovation Technology Mobile 125

PYMNTS

JULY 13, 2017

The digital retail revolution is well underway. Fusing technology into in-store experiences has officially gone mainstream, and retailers are looking for ways to go beyond the traditional mobile app. How much has AI affected the digital retail revolution and what’s next for it?

Retail 212

Retail Customer Experience Study Online 212

Celent Banking

FEBRUARY 1, 2017

Customer experience initiatives are typically the most numerous. The standards of customer engagement are constantly changing, and banks are experimenting with new ways to drive increased satisfaction, higher revenue, and greater loyalty. Three themes stand out this year.

Customer Experience 100

Customer Experience Branding Boston Innovation 100

PYMNTS

MARCH 15, 2017

When it comes to the question of whether or not businesses should incorporate IoT aspects to help both streamline operations and better serve the customer via gathered personalized data, there is a general consensus that it’s a great strategic avenue. It all comes back to adding value to the customer experience.

Study 125

Study Retail Operations Customer Experience 125

FICO

JUNE 2, 2020

As a fraud professional, I am passionate about fighting financial crime — yet, at the same time, I tout the importance of balancing security with the customer experience. The frustrating treatment I received illustrates some lessons for a more positive customer experience. Lesson 1: Believe Your Customer.

Customer Experience 52

Customer Experience Fraud Handbook Management 52