Perficient

APRIL 2, 2021

Personalization of Customer Services. AI technologies, such as voice recognition and natural language processing (NLP), are being used to improve customer experience and to gain operational efficiencies. Risk Management. AI may be used to augment risk management and control practices.

Regulation 309

Regulation Industry Risk Management Analysis 309

Perficient

JANUARY 31, 2022

As soon as its risk management system discovered the attack, it suspended withdrawals across the platform, reimbursed customers who were affected, and “revamped and migrated to a completely new 2FA infrastructure,” according to the company statement. The Crypto.com hack exposes shortcomings of multi-factor authentication.

Security 294

Security Risk Management Customer Experience Knowledge Base 294

Perficient

DECEMBER 22, 2023

Positive Aspects of AI in Financial Services As noted by the OCC, advances in computing capacity, increased data availability, and improvements in analytical techniques, have significantly expanded opportunities for banks to leverage AI for risk management and operational purposes.

Risk Management 221

Risk Management Compliance Fraud Operations 221

Perficient

FEBRUARY 27, 2023

This change will force impacted stakeholders to reconsider their services, products, and operational procedures, thus generating new opportunities for automation. Workflow timings may now be altered due to the immediacy of transactions, which can have a domino effect on operational, risk management, and reporting teams.

North Carolina 275

North Carolina Charlotte Payments US 275

Abrigo

DECEMBER 22, 2023

Read the blog for information that can help lenders avoid risk before the project begins by planning ahead at the closing table. But the benefits of automation are a key part of the customer experience. Reduce operating cost while ensuring loan policy consistency. Community lending software can help get you there.

Lending 221

Lending Risk Management Community Management 221

PYMNTS

JANUARY 31, 2018

In what was described by eBay as an effort to improve customer experience and offer sellers a more competitive cost structure, eBay announced news on Wednesday (Jan. Cutler remarked that bolstering “risk and trust” is a key part of the operational model that must support the eBay marketplace.

Payments 149

Payments Customer Experience Risk Management Data 149

Jeff For Banks

MARCH 3, 2025

Customers increasingly demand seamless digital experiences91% of U.S. consumers now consider digital banking capabilities essential (Latinia, 2024)while operational pressures require us to do more with less. Efficiency Demands: With 21 branches, we need streamlined operations to compete.

Community Bank 74

Community Bank Community Minnesota Security 74

William Mills

APRIL 2, 2025

Whether its a data breach, regulatory scrutiny, or a service outage, the way a company handles a crisis can have a lasting impact on its reputation, customer trust and bottom line. The financial services industry, by nature, operates on trust, so making a clear, strategic communications plan is critical.

Company 69

Company Fintech social media Leadership 69

Perficient

MAY 17, 2022

And if all this wasn’t enough to keep a credit risk manager from sleeping well at night, consider this: A recent Consumer Reports study found that auto loan portfolios may be riskier than previously thought. We believe now is the perfect time for auto lenders to address their debt collection operations.

Strategy 294

Strategy Customer Experience Study Technology 294

CFPB Monitor

SEPTEMBER 8, 2022

He observed that “[d]igitalization has put a premium on online and mobile engagement, customer acquisitions, customization, big data, fraud detection, artificial intelligence, machine learning, and cloud management” and that “these activities require expertise and economies of scale that most banks do not have.”

Fintech 146

Fintech Risk Management Conference Lending 146

South State Correspondent

MAY 9, 2022

Does the Bank Technology Improve the Customer Experience Across the Bank’s Platform? To answer the question above, ask yourself – “How does the product scale across the bank’s platform to various customer segments?” The result is two different customer experiences that cannot be brought together.

Technology 195

Technology Customer Experience Data Training 195

PYMNTS

JUNE 10, 2020

In separate news, Western Union teamed with Integral for Integral BankFX, a new risk management solution. Western Union was to harness Integral’s system for risk management throughout its Western Union Business Solutions initiative. BankFX will be linked to the cloud.

Risk Management 131

Risk Management Customer Experience Technology System 131

South State Correspondent

JANUARY 30, 2024

The good news is that for many other areas, budgets are lower at banks compared to last year, and the fact that IT is still positive underscores the strategic imperative that banks face to digitize traditional operations, reduce costs, gain scale, and improve the customer experience.

Capital 195

Capital Operations Customer Experience Comparison 195

PYMNTS

DECEMBER 29, 2020

However, Wingert said the fact remains that many financial institutions, merchant acquirers and online stores are missing important risk signals by overlooking a proven approach to fraud and risk management. Where there’s a customer expectation, the institution needs to respond,” Wingert said.

Fraud 270

Fraud Compliance cryptocurrency Security 270

Abrigo

FEBRUARY 6, 2024

Yet despite warnings about the high prevalence and high costs of check fraud, many banks and credit unions operate without systematic fraud prevention programs or lack the technology to combat check fraud. Update your board about AML/fraud threats with this infographic: "5 Fraud typologies impacting you and your customers."

Fraud 221

Fraud Training Trends Regional 221

PYMNTS

MARCH 20, 2020

But Michael Ellis, head of commercial at Equiniti Group’s EQ Riskfactor , said the market is also quickly discovering that lenders themselves can benefit from unlocking data to improve SMB financing operations, and the U.K.’s A Win-Win for Banks and SMBs. ” The U.S.’s ’s Open Banking Path.

Lending 233

Lending Data User Experience Fraud 233

PYMNTS

JANUARY 5, 2017

4) that it expanded its relationship with the Shared Electronic Banking Services Company (KNET) in Kuwait in which it will use ACI Worldwide’s payment risk management service. ACI Worldwide, a provider of real-time electronic payment and banking company, announced Wednesday (Jan.

Fraud 100

Fraud Risk Management ATM Customer Experience 100

PYMNTS

OCTOBER 24, 2018

23) it had debuted Sift Insights, billed as a reporting suite that offers a view of how fraud hits corporate top and operating lines, and impacts customer experience. It’s no secret that executives know they need data at their fingertips to get a sense of what is going on with the daily minutiae of their operations.

Fraud 159

Fraud Risk Management Customer Experience Trends 159

Abrigo

AUGUST 26, 2016

Sageworks Senior Risk Management Consultant Rob Ashbaugh said many financial institutions are focusing on portfolio growth in order to offset the profit-pinching effects of low interest rates and thin margins. Once you understand the risk, bankers can grow their portfolio in line with their risk appetite and overall strategy,” he said.

Survey 150

Survey Risk Management Leadership Strategy 150

Gonzobanker

FEBRUARY 23, 2022

However, if BaaS is ever going to enhance shareholder value, bankers need to ensure they have the strategic focus, operational savvy, and execution commitment to do it right. infrastructure and the capacity to manage a BaaS strategy to significantly complement the core business. More importantly, BaaS banks will need an I.T.

Community Bank 128

Community Bank Strategy Risk Management Fintech 128

BankInovation

DECEMBER 12, 2023

Generative AI utilization is a table stake for financial services industry leaders looking to improve customer experience, internal processes and risk management. 11 report by consulting giant EY, 99% of financial services industry leaders have deployed AI and are planning to use the tech across their operations.

Risk Management 81

Risk Management Customer Experience Survey Industry 81

PYMNTS

MAY 10, 2019

Among the highest ideals for digital payments – driving innovation in transactions and customer experience – is, of course, the concept of seamlessness. For smaller operations, the job might be more challenging “to demonstrate that they are complying” by the rule deadline date.

Payments 178

Payments Fraud Security Customer Experience 178

PYMNTS

MAY 11, 2018

Innovation implies a break from the conventional ways of operating a business. Ultimately, innovation is oxygen for companies in almost any vertical, as competition demands new products and services, improving customer experiences in unexpected ways. Can risk sandboxes become a proving ground for a firm’s competitive edge?

Compliance 125

Compliance Innovation Management Risk Management 125

Bobsguide

AUGUST 7, 2022

London, UK – August 3, 2022 – Finastra announced today that The Co-operative Bank has selected Finastra Kondor in the cloud, available via Microsoft Azure, to upgrade its treasury infrastructure and automate manual reporting and processes. About The Co-operative Bank. For more information, visit finastra.com.

Operations 68

Operations Strategy Innovation Policies 68

PYMNTS

AUGUST 10, 2017

From user interface technology to security and risk management, the only constant in the financial space is that nothing stays the same for long. It becomes embedded into a broad range of customer experiences. The emergence of FinTech operators has definitely thrown a fair amount of challenge to players like us.

How To 136

How To Risk Management Technology US 136

PYMNTS

MAY 20, 2020

Some merchants, operating primarily across offline channels, have had to go digital in a hurry. At the same time, merchants must be able to onboard new customers in a streamlined way to capture revenue opportunities as they materialize, while fighting fraud in the dynamic way that the new eCommerce environment demands.

Fraud 208

Fraud Examples Data Tools 208

Abrigo

FEBRUARY 27, 2020

They are routinely experiencing processes that add costs, delay turnaround times, and can lead to inconsistency in pricing and risk management. The types of inefficiencies and delays are those that can also result in unhappy customers and staff. Standardizing, automating processes leads to scale.

Lending 243

Lending Survey Data System 243

Abrigo

FEBRUARY 23, 2022

Indeed, the financial institutions surveyed most frequently identified the following as their top challenges in small business lending: Efficiency Process, operations, and staffing Competition Over half of the survey respondents cited efficiency as a challenge when it comes to small business lending. Knowing Your Customer.

How To 195

How To Lending Software Survey 195

Insights on Business

JANUARY 17, 2019

And the conference holds an impressive line up of education and activities for financial leaders focused on: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace. Digitally transforming operations, operating models and technologies to compete in a changing industry structure.

San Francisco 93

San Francisco CA social media blockchain 93

PYMNTS

MARCH 11, 2020

For the PayFac, too, the benefits are significant — historically, they had owned the front end, or sales piece, of the relationship with the merchant, while underwriting, risk management and settlement reporting were all handled by someone else. One of the biggest changes we’ve seen is: Just who is the audience for payments?

Payments 132

Payments Software United States Branding 132

South State Correspondent

SEPTEMBER 25, 2024

Intelligent agents are poised to change the face of bank operations. At the same time, banks are striving to figure out how to employ generative AI (gen AI) in their operations; part of the answer lies in the intelligent agent. Other use cases abound, particularly in risk management and sales. This is the big unlock.

Data 195

Data Examples System Management 195

South State Correspondent

SEPTEMBER 25, 2024

Intelligent agents are poised to change the face of bank operations. At the same time, banks are striving to figure out how to employ generative AI (gen AI) in their operations; part of the answer lies in the intelligent agent. Other use cases abound, particularly in risk management and sales. This is the big unlock.

Data 195

Data Examples System Management 195

PYMNTS

SEPTEMBER 14, 2016

ACI advocates that effective fraud prevention means firms must monitor cohesively across the channels in which they operate. On the customer experience side of the transaction, it’s important for firms to balance security to customer experience in the channel.

Fraud 100

Fraud Payments Customer Experience Exercises 100

PYMNTS

NOVEMBER 19, 2019

Among the biggest debates is how to construct and operate the best card program possible – a decision that served as the foundation for a new PYMNTS interview with Jim Geeslin, head of strategy for Elan Financial Services , an agent credit card issuer. “The They differ in terms of assumed risk and FIs’ control over their card programs.

Cards 140

Cards Apple Data Innovation 140

Gonzobanker

MAY 21, 2019

While the Acme team knows parts of the business well, this bank operates primarily with a Day 2 “stasis” mindset. I anticipate great resistance to the changes I am recommending: Guiding Principle 1: True Customer Obsession. There are no visible managerial processes tied to customer experience and learning.

Customer Experience 112

Customer Experience Analytics Management Operations 112

Abrigo

MARCH 2, 2023

To its credit, Southwest was investing in customer-facing technology. But when a storm hit, limitations on the back end due to its insufficient operations technology hampered Southwest’s ability to handle the most basic customer service in that industry: getting customers safely where they needed to be.

Technology 195

Technology Lending Community Software 195

Insights on Business

OCTOBER 16, 2018

Creating compelling AI omni-channel customer experiences. Warren Raisch, IBM Executive Strategist, Watson Customer Engagement. For those in marketing, data and analytics roles who have business operations responsibility. Customers expect personalized engagement at every touch point. Veronese, 2nd level Room 2406.

Fraud 117

Fraud Customer Experience Analytics blockchain 117