Remove Customer Experience Remove Operations Remove Risk Management
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Unlocking the Power of Azure Integration Services for the Financial Services Industry

Perficient

This connectivity enhances interoperability, allowing for streamlined operations and improved data flow across various platforms. This integration ensures that payment data is transmitted securely and efficiently, enhancing the customer experience and reducing transaction times.

Industry 467
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4 Boosted Business Outcomes for Utilities Fueled by Oracle Cloud

Perficient

Oracle Utilities has long been a leader in industry applications for operations at power generation companies. There is a strong need to be agile and scale quickly to better serve customers and employees with innovation. Building Improved Customer Experience and Interaction with Oracle Data & Analytics.

Analytics 340
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APIs, Data Analytics Bring Cash Flow Control To The Back Office

PYMNTS

Such silos prevent treasurers from comprehensively analyzing and gaining insights into companies’ cash flows and expenditures, hindering organizations from operating efficiently and reacting to customers’ needs in an agile manner. Each company’s risk management approach must therefore be tailored to its specific business needs.

Analytics 319
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Bank Regulators Seeking Comments on the Use of AI and ML in the Industry

Perficient

Personalization of Customer Services. AI technologies, such as voice recognition and natural language processing (NLP), are being used to improve customer experience and to gain operational efficiencies. Risk Management. AI may be used to augment risk management and control practices.

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We Can All Learn From Crypto.com’s Hack and Response

Perficient

As soon as its risk management system discovered the attack, it suspended withdrawals across the platform, reimbursed customers who were affected, and “revamped and migrated to a completely new 2FA infrastructure,” according to the company statement. The Crypto.com hack exposes shortcomings of multi-factor authentication.

Security 294
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AI Regulations for Financial Services: OCC

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OCC In December 2023, the Office of the Comptroller of the Currency (OCC) classified AI as an emerging risk to the banking industry in an industry report they produced. The supervision risk management principles, outlined in the OCC issuances, provide a solid framework for banks implementing AI to operate safely, soundly, and fairly.

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OCC Considers Artificial Intelligence an Emerging Risk in Banking

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Positive Aspects of AI in Financial Services As noted by the OCC, advances in computing capacity, increased data availability, and improvements in analytical techniques, have significantly expanded opportunities for banks to leverage AI for risk management and operational purposes.