PYMNTS

JANUARY 14, 2020

In financial services, demand for ease of use and security are sky-high, even for business customers. But cloud migrations are often complex, particularly when it comes to remaining compliant with the mounting regulatory initiatives designed to address growing security risks in the financial services arena.

User Experience 253

User Experience Security Payments Compliance 253

South State Correspondent

APRIL 1, 2025

This means that thanks to recent Apple upgrades in their operating system, most phones are now capable of receiving Rich Communication Services (RCS) messages in addition to traditional SMS. Security Concerns: Despite its enhanced security features, RCS is still susceptible to cyber threats. iOS or higher.

Marketing 195

Marketing Security Analytics User Experience 195

Perficient

FEBRUARY 12, 2025

This transformation will require a delicate balance between innovation and compliance, ensuring that advancements in AI contribute to a secure and efficient payments landscape. The future of payments promises not only enhanced efficiency and security but also personalized experiences that align with broader societal values.

Trends 221

Trends Payments Compliance blockchain 221

Perficient

OCTOBER 24, 2024

As noted at the time by the OCC, advances in computing capacity, increased data availability, and improvements in analytical techniques have significantly expanded opportunities for banks to leverage AI for risk management and operational purposes. Co-pilots: Software supported and enabled traders to operate more efficiently and swiftly.

Regulation 221

Regulation Risk Management Compliance Fraud 221

Perficient

MARCH 17, 2025

We are witnessing the integration of AI, the rise of hyper-personalization, and the adoption of advanced digital platforms, all of which are revolutionizing operations and client interactions. This integration not only enhances customer experience but also opens new revenue streams and market opportunities for financial institutions.

Trends 221

Trends Analytics Compliance Strategy 221

Perficient

FEBRUARY 2, 2023

Security/Biometric Payments With the widespread popularity of digital payments continuing to grow, security remains at the forefront of concern for payment companies and their vendor partners. To use this offering, cardholders enrolled a fingerprint to have securely stored on their card.

Industry 471

Industry Trends social media Payments 471

PYMNTS

JANUARY 16, 2020

Businesses that combine advanced technologies with low-tech weapons like strong customer relationships will better position themselves to not just survive, but thrive in this increasingly competitive market. Every single interaction a customer has with Trint needs to be as smooth as possible,” she explained. billion in 2019 to $4.1

Customer Experience 131

Customer Experience Fraud Video Security 131

Cisco

JULY 29, 2021

In today’s world operations are complex with various teams relying on different tools, trying to trouble shoot and support their respective domains. What is required is the ability to trouble shoot more holistically – via a data driven operating model. Observability rather than Visibility.

Customer Experience 164

Customer Experience User Experience Analytics Resources 164

PYMNTS

JANUARY 27, 2021

Banks’ use of such innovations is predicted to expand, too, with 60 percent of FIs saying they aim to gain customers and improve customer experiences using digital channels. Banks must confront numerous fraud threats when they operate digitally, and some of the most pervasive are forms of identity fraud.

Security 213

Security Innovation Fraud Study 213

Perficient

JANUARY 31, 2022

However, as the Crypto.com experience highlights, the increasing pressure to bring products and services to market faster also requires a redoubled effort to ensure protecting customers and organizations from criminal activity is part of the plan. Information security is complex, never ending, and daunting.

Security 294

Security Risk Management Knowledge Base Customer Experience 294

Bank Innovation

MARCH 13, 2019

The customer experience in banking will change drastically over the next 10 years said panelists at the Bank Innovation Ignite 2019 in Seattle on Tuesday.

Customer Experience 150

Customer Experience Seattle Innovation Groups 150

Perficient

AUGUST 13, 2021

We’ve all heard it’s cheaper to keep a customer than to secure a new one. In the personal lines market, satisfied customers are 80% more likely to retain with a carrier, a metric that supports higher lifetime values and reduced customer churn expense. In short, a brand attracts shoppers, but pricing closes the deal.

Policies 294

Policies Customer Experience Branding Survey 294

Perficient

NOVEMBER 17, 2020

IBM Cloud Paks are software solutions that provide a more secured way to move business operations to cloud services. This platform provides a way for users to create customized and digitized applications that cut-down on time spent preforming certain day-to-day tasks. What is IBM Cloud Pak for Automation?

User Experience 294

User Experience Customer Experience Operations Software 294

PYMNTS

NOVEMBER 24, 2020

Businesses and financial institutions (FIs) are constantly examining ways to make their customers’ accounts more secure, especially as more consumers go online to make purchases and transact during the ongoing COVID-19 pandemic. A convenient, yet secure solution could be just a few taps away, however.

Online 272

Online Report Customer Experience Analytics 272

South State Correspondent

OCTOBER 24, 2024

The Rule now gives consumers greater control over their financial data and the ability to share it securely with third-party service providers. Banks must ensure that they provide data only to the extent necessary and that proper security measures are in place to safeguard the data. This is no easy feat.

Data 221

Data Security Fintech Resources 221

PYMNTS

JUNE 5, 2020

Open banking provides opportunities such as upgraded customer convenience and customized financial solutions that can help consumers access bank account details, send payments, manage their budgets and more. FinTechs can supplement their customer data by tapping third-party repositories as well. How To Quickly Fight KYC Fraud.

Security 174

Security Fintech Data Fraud 174

Perficient

JULY 12, 2022

Your brand is the beacon of authenticity for a personal experience. In the financial services industry, security, stability, and protection are foundational brand values from which to deliver customer experiences. Customers engage with companies that demonstrate authentic knowledge of their relationship.

Industry 294

Industry Branding Customer Experience Marketing Automation 294

Perficient

SEPTEMBER 15, 2020

And consider this as well: if you enable a “consumerized” interaction at a specific point in a patient/member experience, what insights can you gain for other points along their journey? Identify early adopters who can help secure early wins and gain a foothold among broader audiences.

User Experience 427

User Experience Innovation Branding Customer Experience 427

Cisco

DECEMBER 21, 2020

As you read in part one of this blog, due to the pandemic and the resultant exponential increase in digital transactions, Customer Experience is far more paramount than ever before, across all demographics. Streamline your operations: Will you be enabling developers to deploy infrastructure on demand? On multiple clouds?

Customer Experience 90

Customer Experience Innovation Policies Security 90

Bank Innovation

MARCH 19, 2020

With the novel coronavirus forcing employees to work from home, banking technology and security infrastructures are being put to the test.? Today, if you are not a frontline employee, you are working from home,” said Jason Shields, vice president and loan operations manager at Gulf Coast Bank, which is based in New Orleans.

Security 51

Security Management Operations Technology 51

Perficient

JULY 11, 2022

Since Square purchased Afterpay, customers can get an Afterpay card to use with participating retailers that operate with Square, which lets customers use Afterpay for in-store purchases. Afterpay is offered at thousands of merchants – notable names include Nordstrom, Bed, Bath & Beyond, and Nike.

Fintech 474

Fintech Trends Apple South Dakota 474

Perficient

AUGUST 9, 2022

The financial services industry has made major strides in amping up its overall customer experience game; however, there is still a deficit in the personalization and accessibility of products and services for many Americans. Interested in discussing how you can improve your financial institution’s customer experience?

Community 275

Community Customer Experience ATM Examples 275

Jeff For Banks

MARCH 3, 2025

Customers increasingly demand seamless digital experiences91% of U.S. consumers now consider digital banking capabilities essential (Latinia, 2024)while operational pressures require us to do more with less. For Security Bank & Trust, Copilot aligns perfectly with our strengths. I edited minor things for clarity.

Community Bank 74

Community Bank Community Minnesota Security 74

Perficient

FEBRUARY 27, 2024

Platform Modernization: Enhancing Efficiency Across the Value Chain Organizations are actively embracing artificial intelligence (AI) and cloud technologies to streamline operations and gain insights. Leveraging cloud technology for streamlined operations and enhanced scalability.

Trends 221

Trends Industry Operations Customer Experience 221

Perficient

FEBRUARY 29, 2024

Banking institutions are responding by integrating advanced technologies, particularly artificial intelligence and data analytics, into their lending operations to enhance efficiency and adaptability. Personalization not only enhances the customer experience but also strengthens the bond between banks and their clientele.

Trends 221

Trends Industry Analytics Compliance 221

PYMNTS

JANUARY 22, 2021

Westlake has already sent several million dollars over the RTP network during the pandemic, according to Westlake’s Director of Accounting Operations Raul Alvarez. As with any payment method, fraud attacks and human errors can upend customer experiences unless companies have strong security strategies in place.

Security 141

Security Fraud Tools Customer Experience 141

PYMNTS

FEBRUARY 26, 2020

The Sightline platform integrates with the i2c agile processing vehicle and APIs to deliver Play+, a cashless solution that gives gaming operators the ability to move money in real-time between tables, slots, and kiosks. Going cashless also aids cost-cutting by way of more efficient operations.

Oregon 232

Oregon Pennsylvania Operations Innovation 232

Perficient

FEBRUARY 17, 2021

The enhancements include: Empowering Business Users for Operational Agility : Boomi enables business users to add, remove, or change specific parts of an EDI configuration to respond to business requirements, thus increasing business agility and responsiveness. Choose one area to pilot, such as the supplier for a new product.

Management 340

Management Customer Experience Technology Innovation 340

PYMNTS

JUNE 9, 2017

“API banking becomes a crucial step that helps drive open innovations by new technologies for customers, business partners, and Mizuho Bank,” said Masahiko Kato, senior technical officer with Mizuho Bank in the press release. Through these, Mizuho Bank is aiming to enhance the digital customer experience, the bank said.

Customer Experience 184

Customer Experience Innovation Fintech Security 184

PYMNTS

OCTOBER 1, 2019

where at least one vital and robust sector of commerce has yet to adopt the global security standard en masse. The big [operators] have financial balance sheets that can support construction projects,” he told PYMNTS, “but the smaller ones will be challenged.”. 1, 2020 — at one point, the deadline was in 2017. LISNR Offering.

Innovation 167

Innovation Customer Experience Retail Operations 167

PYMNTS

MARCH 20, 2020

Malware targeting computers running the Windows 7 operating system were especially hard-hit, rising 125 percent, according to the report. Balancing seamless-but-fraud-free user experiences requires careful effort, however. Users who clicked the links would see their computers infected with viruses. About The Playbook.

Industry 225

Industry Fraud social media Security 225

Accenture: Banking

JUNE 9, 2020

In my previous posts in this series, I talked about the importance of getting technology, security, operating models and governance right when navigating the Open Banking journey. Open Banking requires and depends on partnerships—from suppliers to business collaborators and from vendors to customers.

Security 222

Security Operations Technology Customer Experience 222

Cisco

NOVEMBER 23, 2020

Meet the secure branch of the future. Providing reliable, secure connectivity while turning data into intelligent insights about how your branch infrastructure is operating—and how it can operate better—is critical. Teams are able to connect to a secure network from any location for mission-critical and sensitive data.

Customer Experience 145

Customer Experience Analytics Video Resources 145

PYMNTS

FEBRUARY 20, 2019

The fight against fraud really kicks in with customer onboarding — but that is only the first step, of course. Enhancing the customer experience, and keeping the customer and business secure through the entire relationship, is an increasingly complex and vital job, thanks to regulatory and competitive pressures.

Customer Experience 168

Customer Experience Fraud Security Course 168

Perficient

JULY 20, 2023

Businesses seek to optimize their operational efficiency as part of their digital transformation. In today’s business environment, physical checks present several challenges that hinder operational efficiency, including time-consuming processing, high costs, and susceptibility to errors or fraud. .”

Strategy 221

Strategy Payments Fraud United States 221

PYMNTS

JULY 1, 2020

Or that, on average, 15 percent of an FI’s annual operating costs go toward maintaining core banking systems that are outmoded? For many FIs, cloud banking is the key to unlocking more resilient services while vastly improving customer experience. It’s true, but not for long.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

MAY 1, 2020

have passed laws or implemented programs over the past two years to put more focus on digital banking and data security, fundamentally changing how online transactions work. The presence and curation of FinTechs is growing … and we are leveraging the technologies offered by FinTech players to enhance customer experience.

Innovation 245

Innovation Regulation Digital Banking Security 245