Perficient

AUGUST 4, 2024

Microsoft’s Azure Integration Services , a suite of tools designed to seamlessly connect applications, data, and processes, is emerging as a game-changer for the financial services industry. This connectivity enhances interoperability, allowing for streamlined operations and improved data flow across various platforms.

Industry 467

Industry Compliance Examples Risk Management 467

Perficient

OCTOBER 29, 2024

Our proprietary Envision process has been leading the way to help carriers navigate this complex system with proprietary strategy tools, historical industry data, and best practices. Managing this complexity and maximizing the value of this network requires a good business and digital transformation strategy.

Industry 473

Industry Customer Experience Strategy New York 473

Perficient

OCTOBER 18, 2021

Additionally, the more an institution supplies customers with control over how they want to manage their account and be communicated with, the better the outcome from the customer. Customer experience really matters in collections. The creditor who prioritizes the customer always gets paid first.

Strategy 492

Strategy Customer Experience Analytics Groups 492

Perficient

APRIL 14, 2022

With the rise in vaccination rates and a hopeful return to a “new normal,” it won’t be possible to put the genie back in the bottle and return to legacy operations. With sound data and good process design, technology offers the infinite potential to drive competitive advantages in the commerce experience. Understanding Our People .

Strategy 332

Strategy Tools Industry Customer Experience 332

PYMNTS

APRIL 27, 2017

Oracle, the software company, is getting into the artificial intelligence market, announcing a bunch of AI-focused capabilities for its Customer Experience Cloud Suite. According to a report in TechCrunch , the new enhancements are aimed at providing users with better, faster and more customized experiences.

Customer Experience 115

Customer Experience Data Software Tools 115

Accenture

MARCH 20, 2017

In the new world of digital payments, many technology developments are driven by customer experiences. Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Read the full report. Availability of 24/7, real-time, up-to-date information.

Customer Experience 186

Customer Experience Payments User Experience Innovation 186

Cisco

JULY 29, 2021

In today’s world operations are complex with various teams relying on different tools, trying to trouble shoot and support their respective domains. What is required is the ability to trouble shoot more holistically – via a data driven operating model. Observability rather than Visibility.

Customer Experience 168

Customer Experience User Experience Analytics Resources 168

Accenture

MARCH 20, 2017

In the new world of digital payments, many technology developments are driven by customer experiences. Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Read the full report. Availability of 24/7, real-time, up-to-date information.

Customer Experience 170

Customer Experience Payments User Experience Innovation 170

BankInovation

MARCH 4, 2022

No code or low code technologies can be a powerful tool for today’s financial institutions, offering the flexibility to streamline and automate many of their operations. However, it can be overwhelming for many FIs to decide where to best apply these solutions.

Customer Experience 98

Customer Experience Tools Operations Technology 98

Perficient

FEBRUARY 27, 2024

Platform Modernization: Enhancing Efficiency Across the Value Chain Organizations are actively embracing artificial intelligence (AI) and cloud technologies to streamline operations and gain insights. Leveraging cloud technology for streamlined operations and enhanced scalability.

Trends 221

Trends Industry Operations Customer Experience 221

Accenture

JULY 8, 2019

As personal banking experiences continue to drive up the expectations of small- and medium-sized (SME) banking customers, many questions are arising for banks in this marketplace. So, what tools can help strike the right balance between human and digital? To experience the full scope of the discussion, listen here.

Tools 150

Tools Management Technology Customer Experience 150

Cisco

DECEMBER 21, 2020

As you read in part one of this blog, due to the pandemic and the resultant exponential increase in digital transactions, Customer Experience is far more paramount than ever before, across all demographics. This is mainly due to the fact that existing individual cloud-provided tools are not integrated and create data silos.

Customer Experience 93

Customer Experience Innovation Policies Security 93

Perficient

FEBRUARY 16, 2021

The snapshot below showcases how SAP and an OM tool complement one another, both bringing capabilities that result in better and more consistent customer experiences and increased revenue thanks to improved inventory visibility, allocation, and shipment tracking with proactive responses to issues. How We Can Help.

Management 309

Management User Experience Customer Experience Strategy 309

Perficient

AUGUST 4, 2023

In today’s rapidly advancing technology landscape, businesses face a profound revolution in operations, customer interactions, and innovative endeavors. These scenarios include enterprise transformation, customer experience (CX) transformation, data and analytics transformation, and infrastructure and operational transformation.

Digital Strategies 419

Digital Strategies Strategy Report Customer Experience 419

Perficient

SEPTEMBER 28, 2020

We believe that there tends to be a gap in strategy when a business strategy meets the operational elements. Iterate: Dive deeper, engage both customers and a range of employees in your organization, map capabilities to what you are trying to achieve. What experience will employees need to make that experience?

Strategy 309

Strategy Tools Operations Customer Experience 309

Perficient

FEBRUARY 29, 2024

Banking institutions are responding by integrating advanced technologies, particularly artificial intelligence and data analytics, into their lending operations to enhance efficiency and adaptability. Personalization not only enhances the customer experience but also strengthens the bond between banks and their clientele.

Trends 221

Trends Industry Analytics Compliance 221

PYMNTS

OCTOBER 23, 2020

Despite these hurdles, members’ adoption of mobile apps and other digital tools shows no signs of slowing. It is thus incumbent upon credit unions to listen to members’ feedback as they work to enhance their mobile and online offerings — or else risk losing them to competitors who provide superior experiences.

Tools 151

Tools Mobile Report Oregon 151

PYMNTS

JULY 11, 2019

Staff can use such tools to take orders and send them directly from the table to the kitchen. Employees can then use the systems to accept both payments and tips when guests are ready to leave, making more efficient use of waiters’ time and improving customers’ experiences. Upping Accuracy .

Tools 116

Tools System Software Cards 116

PYMNTS

JUNE 22, 2016

Businesses are utilizing massive amounts of data and spending countless dollars and hours implementing the analytics tools needed to make sense of it all. But what if the way companies are going about big data and analytics is wrong?

Customer Experience 104

Customer Experience Chicago Analytics Big Data 104

Perficient

JULY 12, 2022

In the financial services industry, security, stability, and protection are foundational brand values from which to deliver customer experiences. From these key values, customer journeys and the experiences they deliver bring these brand values to life for the consumer. Elements of Delivering a Personalized Experience.

Industry 294

Industry Branding Customer Experience Marketing Automation 294

South State Correspondent

OCTOBER 16, 2024

To support debit card operations, a bank gets charged a myriad of transaction charges and maintenance fees from the card rails (Visa, Mastercard, Discover, etc.), Responsibilities include setting and executing a strategy to drive activation and engagement, plus managing daily operations. the network (Interlink, Pulse, Shazam, etc.)

Cards 195

Cards How To Fraud ATM 195

Insights on Business

MAY 18, 2018

The model delivers better customer experiences, creates operational efficiencies, and can lead to new revenue sources. They are looking for end-to-end security operations that are flexible and scalable, data-driven and applied with automated, operational accuracy. Attacks will come quickly and constantly.

Operations 93

Operations Security Cyber Security Customer Experience 93

PYMNTS

APRIL 8, 2020

One connection to the platform offers a network effect that can cut time to market, improve customer experiences, bolster operating efficiency and assist with following regulatory mandates per the firm.

Tools 181

Tools Customer Experience Resources Compliance 181

PYMNTS

JUNE 17, 2020

Since many QSRs offer low-dollar value items on the menu, it is not atypical to fulfill a series of inexpensive purchases,” Rich Stuppy , chief customer experience officer at Kount, told PYMNTS.

Tools 141

Tools social media Fraud Mobile 141

FICO

JUNE 2, 2020

As a fraud professional, I am passionate about fighting financial crime — yet, at the same time, I tout the importance of balancing security with the customer experience. The frustrating treatment I received illustrates some lessons for a more positive customer experience. My former wireless provider, I will add.).

Customer Experience 52

Customer Experience Fraud Handbook Management 52

Perficient

OCTOBER 24, 2024

As noted at the time by the OCC, advances in computing capacity, increased data availability, and improvements in analytical techniques have significantly expanded opportunities for banks to leverage AI for risk management and operational purposes. Co-pilots: Software supported and enabled traders to operate more efficiently and swiftly.

Regulation 221

Regulation Risk Management Compliance Fraud 221

PYMNTS

JUNE 27, 2019

Kount’s AI uses both supervised and unsupervised machine learning, along with additional calculations to deliver a near-human decisions so that companies can control revenue, fraud losses and operational costs.

Fraud 143

Fraud Tools Customer Experience Policies 143

Gonzobanker

MARCH 6, 2020

Addressing common loan and deposit operations process inefficiencies can help financial institutions deliver optimized value to customers and stockholders. In recent years, many financial institutions have been focused on improving their digital delivery capabilities, often at the expense of their operational groups.

Operations 83

Operations System Groups Technology 83

FICO

MAY 27, 2021

To understand which tools can truly help companies in the process of digital transformation, it is essential to understand the concept of a platform. Decisioning platforms operate with the same logic. What is a Platform and How Can it Help? For example, we can consider mRNA vaccines for Covid-19 as a platform. by Alexandre Graff.

Customer Experience 52

Customer Experience Guidelines Operations Analysis 52

Bobsguide

AUGUST 7, 2022

London, UK – August 3, 2022 – Finastra announced today that The Co-operative Bank has selected Finastra Kondor in the cloud, available via Microsoft Azure, to upgrade its treasury infrastructure and automate manual reporting and processes.

Operations 68

Operations Strategy Innovation Policies 68

FICO

MARCH 30, 2022

Improving customer outcomes. ?eská itelna, the Czech Republic’s oldest and largest bank, has modernized its operations by optimizing its decisions around customers in early collections. itelna improved the customer experience by avoiding over-collecting on low-risk customers, while proactively addressing credit risk.

Operations 52

Operations Analytics Resources Strategy 52

NCR

SEPTEMBER 13, 2017

Customer experience and the relationships consumers have with their banks have never been more important. They also offer a genuine alternative to established financial institutions, which must respond by showing they are not being left behind in the customer experience stakes. Image credit: iStock/Jirsak.

Customer Experience 80

Customer Experience Data Branding social media 80

Perficient

OCTOBER 13, 2020

As this continued, along with businesses’ desires to prioritize customer relationships over their lifetimes, the value of overall customer experience (CX) has become paramount. Cloud-Based Contact Centers Enable Better Customer Experiences. Transitioning to CX Styled Customer Engagement Solutions.

Technology 340

Technology Customer Experience Software Resources 340

BankInovation

MAY 25, 2022

Financial institutions are leveraging Amazon Web Services’ (AWS) machine learning (ML) and artificial intelligence (AI) tools to improve operations and customer experience.

Customer Experience 95

Customer Experience Tools Capital Operations 95

South State Correspondent

JANUARY 23, 2023

In three months, it has become the primary tool of many bankers, helping make banks more efficient across the organization. Our innovation working group, called Spark, has been playing with the tool for the past several months, and this article details how we use it to jump our productivity by 20%.

Tools 370

Tools Examples Data Analysis 370

Perficient

AUGUST 9, 2022

The financial services industry has made major strides in amping up its overall customer experience game; however, there is still a deficit in the personalization and accessibility of products and services for many Americans. Interested in discussing how you can improve your financial institution’s customer experience?

Community 275

Community Customer Experience ATM Examples 275

FICO

OCTOBER 19, 2020

What most do not fully appreciate or haven’t seen in operation is how an optimization tool can truly enhance a collection program to increase revenue, make better use of staff, and simultaneously increase the customer experience. Historically, they use their experience to identify the optimal collections strategy.

Operations 52

Operations Resources Strategy Tools 52