PYMNTS

OCTOBER 6, 2020

The panel included Kivanc Onan , head of B2B Payments, Financing and Protection, North America for Alibaba ; Rob Rosenblatt , CEO of Behalf ; Sarfraz Nawaz , Digital Transformation, Supply Chain at Johnson & Johnson ; Tony Uphoff , CEO of Thomas ; and Trish Fisher , senior director, Treasury Operations at WeWork. The Supply Chains.

Customer Experience 211

Customer Experience Payments Online Management 211

Perficient

FEBRUARY 29, 2024

As institutions adapt, Perficient’s Chief Strategist of financial services and expert, Scott Albahary, has identified six key trends to shape the banking landscape in the year ahead. Intelligent automation and other data analytic tools enable banks to optimize processes, enhance decision-making, and improve customer experiences.

Trends 221

Trends Industry Analytics Compliance 221

Perficient

JULY 11, 2022

Since Square purchased Afterpay, customers can get an Afterpay card to use with participating retailers that operate with Square, which lets customers use Afterpay for in-store purchases. Afterpay is offered at thousands of merchants – notable names include Nordstrom, Bed, Bath & Beyond, and Nike.

Fintech 474

Fintech Trends Apple South Dakota 474

Perficient

AUGUST 23, 2021

Perficient predicts that AI / ML will influence 30% of customer interactions within the next year. We see support for this trend, as 90% of large organizations have hired a chief data officer. Increasingly, customers engage with companies that demonstrate authentic knowledge of their relationship – and this requires data.

Data 508

Data Analytics Trends Fraud 508

Accenture

MARCH 20, 2017

In the new world of digital payments, many technology developments are driven by customer experiences. Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Read the full report.

Customer Experience 156

Customer Experience Payments User Experience Innovation 156

Accenture

MARCH 20, 2017

In the new world of digital payments, many technology developments are driven by customer experiences. Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Read the full report.

Customer Experience 153

Customer Experience Payments User Experience Innovation 153

Perficient

OCTOBER 14, 2020

Recovery and emerging trends . At Twilio’s annual conference Signal 2020, Jeff Lawson, founder and CEO, discussed major trends that helped businesses thrive during what he termed as the “Great Digital Acceleration of 2020”. The Great Digital Acceleration of 2020.

Video 519

Video Tools Innovation Trends 519

Perficient

AUGUST 13, 2021

A brand may bring a customer in the door, but pricing seals the deal. The pandemic accelerated this trend. A JD Power survey found that 54% of auto insurance customers took some policy action to control the cost of their policy, including 17% who reduced coverage and 12% increased deductibles.

Policies 294

Policies Customer Experience Branding Survey 294

Perficient

OCTOBER 20, 2020

For example, our client, a leading fabric and craft retailer , was experiencing issues with extending its customer experience online and needed help improving inventory visibility within its supply chain and OM system. As a result, the customer experience improved and our client saw record sales numbers during the COVID-19 pandemic.

System 324

System How To Customer Experience Meeting 324

Perficient

APRIL 14, 2022

With the rise in vaccination rates and a hopeful return to a “new normal,” it won’t be possible to put the genie back in the bottle and return to legacy operations. Looking to the future, broader societal trends will influence commerce processes used for product development and distribution. Understanding Our People .

Strategy 332

Strategy Tools Industry Data 332

PYMNTS

JUNE 19, 2020

QSRs’ first steps when reopening their locations have been upgrading dine-in areas and stepping up employee safety measures to reassure customers, explained Ray Wiley , CEO at Dayton, Ohio-based Hot Head Burritos. The Mexican food chain operates 77 locations in eight states as well as 35 Rapid Fired Pizza restaurants.

Customer Experience 141

Customer Experience social media Ohio Operations 141

Perficient

OCTOBER 29, 2024

This year’s event was no exception, showcasing the importance of personalization to the customer, tech-driven relationship management, and AI-driven underwriting processes. The Road Ahead: Transformative Trends As I reflect on ITC and my experience, it is evident the progression of the industry is remarkable.

Industry 473

Industry Customer Experience Strategy New York 473

PYMNTS

AUGUST 23, 2019

In the August edition of the Payments And The Platform Economy Playbook , PYMNTS examines how marketplaces are using technologies such as artificial intelligence (AI) and mobile payments to innovate the customer experience. For more on this and other news in the platform economy, visit the Playbook’s News and Trends section.

Millennials 165

Millennials Trends Meeting social media 165

Perficient

SEPTEMBER 15, 2020

According to Forrester, 31% of companies want to use AI to significantly improve their customer experience. With an increasing number of experiences powered by AI, such as voice search and virtual agents, it’s reshaping how consumers behave and make decisions. Consumer needs simply must come first.

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

SEPTEMBER 24, 2020

In an interview with Karen Webster, John Rainey , chief financial officer and executive vice president of global customer operations at PayPal , noted that CFOs (including himself) have learned to pivot, too, with ground-level, tech-driven insights that move well beyond simply tracking money flows. What’s Important To Merchants.

Analytics 293

Analytics Examples Trends Operations 293

Perficient

JULY 19, 2023

By harnessing the power of AI, regional insurance carriers can streamline their operations, enhance customer experience, and make more informed decisions. By automating these processes, carriers can significantly reduce operational costs and improve efficiency.

Regional 221

Regional Customer Experience Strategy Policies 221

PYMNTS

JULY 1, 2020

Or that, on average, 15 percent of an FI’s annual operating costs go toward maintaining core banking systems that are outmoded? From global customer acquisition efforts to real-time personalization of the user experience to infrastructure technology management, the opportunities are endless.”. It’s true, but not for long.

System 268

System Digital Banking Tools User Experience 268

Perficient

FEBRUARY 28, 2024

Better Pinpoint Your Risk(s): Predictive analytics to better target risks, artificial intelligence to identify fraud, and intelligent automation to improve operational efficiency are at the heart of insurance digital transformation moving forward. LEARN MORE: How Can Regional Insurance Carriers Harness the Power of AI?

Innovation 251

Innovation Regional Strategy Trends 251

Independent Banker

DECEMBER 31, 2022

Top trends in payments. As 2023 kicks off, community banks can respond to today’s payments landscape by addressing five key trends. You can ramp up a revenue source that you’ve not had in the past and offset some of the losses in revenue that we’ve experienced or may experience. Create frictionless customer experiences.

Trends 140

Trends Payments Community Bank Texas 140

Insights on Business

MAY 18, 2018

There are five trends that all industries are facing, but I’d argue no industry is feeling them more acutely than financial services: Shareholders increasingly demand higher margins, as customers increasingly expect more personal and convenient experiences. In my mind, success follows with three operational goals: 1.

Operations 93

Operations Security Cyber Security Customer Experience 93

PYMNTS

JANUARY 19, 2021

There are significant opportunities for mid-market B2B firms to not only digitize their sales operations, but to also emerge into more agile corporations that scale to meet their buyers' needs. As Bachalli discussed, payments will be at the center of much of these market shifts that drive modernization and tighter customer relationships.

Online 275

Online Marketing Payments Operations 275

Perficient

NOVEMBER 30, 2020

To become more data-driven and personalize customer interactions, you need to address three key data management trends: volume, ubiquity, and user demands. Users are demanding self-service access to data and easy-to-use tools for decision support and trend identification. It’s a data-intensive business.

Management 309

Management Data Analytics Course 309

Perficient

FEBRUARY 17, 2021

The enhancements include: Empowering Business Users for Operational Agility : Boomi enables business users to add, remove, or change specific parts of an EDI configuration to respond to business requirements, thus increasing business agility and responsiveness. Keep an eye on trending B2B innovations. Why Perficient.

Management 340

Management Customer Experience Technology Innovation 340

PYMNTS

NOVEMBER 24, 2020

Technology giant IBM and Dublin-based client lifecycle management solutions company Fenergo recently partnered to use AI and analytics on the IBM Cloud to help FIs more easily onboard customers. Significant digital onboarding hurdles remain even though many customers have shifted to transacting online or via mobile channels.

Online 272

Online Report Customer Experience Analytics 272

Abrigo

FEBRUARY 6, 2024

WATCH Takeaway 1 Check fraud prevention is critical, especially as this costly fraud typology continues to trend upward in financial institutions. Takeaway 3 Banks and credit unions should leverage new tools to improve check fraud prevention that can ease the burden on their staff and safeguard customers.

Fraud 221

Fraud Training Trends Regional 221

PYMNTS

NOVEMBER 9, 2016

Retail TouchPoints announced the award as part of its fifth annual Store Operations Superstar Awards, which recognize companies with the most creative and successful store operations strategies. Rue21 is a $1 billion retailer that caters to the teen market with the latest fashion trends at affordable prices.

Retail 175

Retail Strategy Analytics Operations 175

Abrigo

MAY 24, 2024

Takeaway 1 Implementing the FedNow Service can help reduce interbank obligations, expand market reach, and enhance customer experiences. Customize your FedNow plans Customization is key. Each institution should tailor the FedNow implementation to meet its specific needs and operational requirements.

How To 243

How To Fraud Resources Georgia 243

PYMNTS

FEBRUARY 28, 2020

Our goal is to deliver a compelling and optimal customer experience across all channels, not just one.”. Conrad also said the bank is working to make sure all of its customers have access to online banking.

Capital 209

Capital ATM Customer Experience Cards 209

PYMNTS

MARCH 16, 2017

based virtual insurance agent company Insurify announced it’s leading the industry charge with its decision to embrace the chatbot trend. million round of funding led by MassMutual Ventures, it hopes to revolutionize the insurance shopping experience with the addition of AI capabilities. Cambridge, Mass.–based Through its $4.6

Operations 107

Operations social media Comparison Industry 107

Perficient

NOVEMBER 20, 2020

The ability to reuse and manipulate a single graphic to fit many situations enables marketing teams to increase their content output exponentially, providing the assets required to both achieve effective personalization at scale and react quickly to evolving market trends and campaign needs. For example, let’s say you sell pickup trucks.

Video 322

Video Tools Digital Strategies Marketing 322

PYMNTS

DECEMBER 30, 2020

Whether through the use of online marketplaces or proprietary supplier portals, B2B sellers embraced the opportunity to connect with business customers online, while buyers reciprocated by sourcing, procuring and paying for goods the way they do in their personal lives.

Online 302

Online Meeting Payments Fintech 302

Perficient

OCTOBER 24, 2024

As noted at the time by the OCC, advances in computing capacity, increased data availability, and improvements in analytical techniques have significantly expanded opportunities for banks to leverage AI for risk management and operational purposes. Co-pilots: Software supported and enabled traders to operate more efficiently and swiftly.

Regulation 221

Regulation Risk Management Compliance Fraud 221

PYMNTS

DECEMBER 30, 2020

Many CUs found themselves quickly shifting to new solutions and operating procedures to accommodate branch closures or social distancing mandates, and the strategies they have developed to cope with this new reality have persisted even as they begin reopening. The Drive Toward Digital.

Trends 137

Trends Innovation Study Technology 137

PYMNTS

MAY 27, 2020

CUs are also faced with the challenge of how to adjust their operations to match new legal regulatory requirements, such as those stipulated in the CARES Act, and the Credit Union National Association (CUNA) hopes to help. Deep Dive: Offering An End-To-End Customer Experience Through ATMs. About The Tracker.

ATM 243

ATM Innovation Meeting United States 243

PYMNTS

DECEMBER 9, 2020

The takeover signaled an evolution of the company's business model from a traditionally business-to-consumer (B2C) seller, to one that includes business-to-business (B2B) operations. It was also indicative of a growing trend of B2C merchants expanding into the B2B realm in an effort to take advantage of a surging market.

Innovation 297

Innovation Fintech Cards Payments 297

PYMNTS

JANUARY 16, 2018

By the time they’ve reached the customer service operator, they’ve already done their homework online and tried a few simple fixes of their own. In other words, consumers have become smarter and have higher expectations for call center operators. Turning Callers into Loyal Customers. That includes iQor , a St.

Report 139

Report Customer Experience Trends Florida 139

PYMNTS

APRIL 28, 2020

“They’re responding to what’s going on in their environments,” noted Salzer, “whether it may be the particular statistics for hospitalizations and COVID-19-related deaths or governmental orders that may apply to their branches and operation centers.”.

Digital Banking 248

Digital Banking Online Fraud Customer Experience 248