Perficient

AUGUST 2, 2024

Improve customer experience. Product Operating Model: We focus on developing robust product operating models that align with our clients’ business objectives, ensuring sustainable growth and innovation. Focus on business outcomes, not just outputs.

America 450

America Report Technology Software 450

PYMNTS

JUNE 19, 2020

QSRs’ first steps when reopening their locations have been upgrading dine-in areas and stepping up employee safety measures to reassure customers, explained Ray Wiley , CEO at Dayton, Ohio-based Hot Head Burritos. The Mexican food chain operates 77 locations in eight states as well as 35 Rapid Fired Pizza restaurants.

Customer Experience 141

Customer Experience social media Ohio Operations 141

Perficient

FEBRUARY 22, 2023

As a global consulting firm operating in North America, Latin America, Europe, and Asia, the topic of cross-border payments using blockchain technology is one in which we are investing through innovative initiatives. Next, we’re observing a continuously increased focus on customer experience. Interested in learning more?

Trends 474

Trends North Carolina Customer Experience Charlotte 474

Cisco

JULY 29, 2021

In our ever-changing world, where the application represents the business itself and the level of digitization it provides is directly related to the perception of the brand; enterprises must ensure they stand differentiated by providing exceptional user experience – both for their customers as well as their employees alike.

Customer Experience 168

Customer Experience User Experience Analytics Resources 168

Perficient

MARCH 10, 2022

This award recognizes Perficient’s impact with our healthcare clients , driving innovation that improves customer experience, employee experience, and patient experience,” Persson remarked. We’ve enhanced upon the Acquia Drupal Cloud to provide ideal experiences in healthcare that meet HIPAA requirements.”.

Customer Experience 474

Customer Experience Innovation Regional Community 474

Cisco

DECEMBER 21, 2020

As you read in part one of this blog, due to the pandemic and the resultant exponential increase in digital transactions, Customer Experience is far more paramount than ever before, across all demographics. In fact, people tell us that they ignore most of the alerts. Few companies tell us that they can “assure performance”.

Customer Experience 93

Customer Experience Innovation Policies Security 93

Perficient

AUGUST 4, 2024

This connectivity enhances interoperability, allowing for streamlined operations and improved data flow across various platforms. This integration ensures that payment data is transmitted securely and efficiently, enhancing the customer experience and reducing transaction times. Contact us to learn more!

Industry 467

Industry Compliance Examples Risk Management 467

Perficient

FEBRUARY 27, 2024

Platform Modernization: Enhancing Efficiency Across the Value Chain Organizations are actively embracing artificial intelligence (AI) and cloud technologies to streamline operations and gain insights. Leveraging cloud technology for streamlined operations and enhanced scalability. Are you prepared to embrace the future of insurance?

Trends 221

Trends Industry Operations Customer Experience 221

South State Correspondent

MAY 18, 2023

This month, we rolled out “Tate,” our generative AI chatbot driven by ChatGPT that was designed to increase the productivity of our employees and allow us to become familiar with large language models. Based on the scientific method, this approach enabled us to focus on the highest risks. In these sessions, you can dream.

US 195

US Training Examples Data 195

Perficient

AUGUST 4, 2023

In today’s rapidly advancing technology landscape, businesses face a profound revolution in operations, customer interactions, and innovative endeavors. These scenarios include enterprise transformation, customer experience (CX) transformation, data and analytics transformation, and infrastructure and operational transformation.

Digital Strategies 419

Digital Strategies Strategy Report Customer Experience 419

Perficient

FEBRUARY 29, 2024

Banking institutions are responding by integrating advanced technologies, particularly artificial intelligence and data analytics, into their lending operations to enhance efficiency and adaptability. Personalization not only enhances the customer experience but also strengthens the bond between banks and their clientele.

Trends 221

Trends Industry Analytics Compliance 221

The Paypers

MAY 20, 2021

KPMG Australia has partnered with US-based fintech company nCino to help financial institutions transform the customer experience while improving middle and back-office operations.

Customer Experience 34

Customer Experience Fintech US Operations 34

NCR

APRIL 28, 2017

With the landscape shifting rapidly for the financial services industry – thanks to the rise of digital and changing consumer expectations – being able to provide a strong customer experience (CX) can be a key differentiator that helps banks stand out in a crowded and increasingly competitive market.

Customer Experience 91

Customer Experience Analytics Community User Experience 91

FICO

MAY 27, 2021

After a massive analysis of information, mRNA uses its insights to create a blueprint or set of instructions that help our body fight against or prevent a disease. . Decisioning platforms operate with the same logic. by Alexandre Graff.

Customer Experience 52

Customer Experience Guidelines Operations Analysis 52

Perficient

JULY 18, 2024

Unleashing the Power of AI and Real-Time Insights The optimized combination of real-time and batch data fabric AI processing removes the guesswork and early morning legwork from day-to-day operations while also supporting our client’s goals to enhance efficiencies and improve customer experiences.

Management 221

Management Data Customer Experience Innovation 221

PYMNTS

JULY 19, 2019

The parent of the Toys R Us brand, Tru Kids , plans to bring stores under the legendary name to the United States for the 2019 holiday season. Tru Kids has entered into a joint venture with the software-powered experiential retailer b8ta to offer a new store experience with curated toys in “highly immersive, smaller-format spaces.”.

Retail 150

Retail US New York United States 150

FICO

MARCH 29, 2018

Communications Service Providers are competing on customer experience powered by data, advanced analytics and connected decisions. In this third and final article of our series, we take a look at how embedding real-time analytics can lead to higher customer satisfaction.

Customer Experience 55

Customer Experience Analytics Data Operations 55

Perficient

FEBRUARY 27, 2023

The payments industry is no different, and we’re quickly approaching a new intersection point due to the Real-time Payments’ movement into the US. These days, as the US prepares to embrace real-time payments in 2023, the intersection of real-time payments and automation has become a key point of discussion.

North Carolina 275

North Carolina Charlotte Payments US 275

Perficient

OCTOBER 29, 2020

Last week mobile TV platform Quibi announced plans to shut down operations, just seven months after a promising debut. The mobile TV platform seemed to have it all. Why did it lose everything? In its brief run, Quibi burned through $1.7

US 294

US social media User Experience Digital Strategies 294

Insights on Business

MAY 18, 2018

The model delivers better customer experiences, creates operational efficiencies, and can lead to new revenue sources. They are looking for end-to-end security operations that are flexible and scalable, data-driven and applied with automated, operational accuracy. Attacks will come quickly and constantly.

Operations 93

Operations Security Cyber Security Customer Experience 93

Perficient

OCTOBER 24, 2024

As noted at the time by the OCC, advances in computing capacity, increased data availability, and improvements in analytical techniques have significantly expanded opportunities for banks to leverage AI for risk management and operational purposes. Co-pilots: Software supported and enabled traders to operate more efficiently and swiftly.

Regulation 221

Regulation Risk Management Compliance Fraud 221

Perficient

SEPTEMBER 29, 2022

This blog marks Part 1 of our Embedded Finance Blog Series and will introduce the overarching concept of embedded finance, setting us up to discuss embedded payments, embedded lending, and embedded insurance (all of which fall under the embedded finance umbrella) in future blogs. Interested in learning more?

Customer Experience 294

Customer Experience Software Cards Data 294

Perficient

JANUARY 5, 2021

The expanded executive leadership team will drive continued growth and operational excellence across Perficient while delivering superior solutions for clients. “As “We’re in the business of helping our clients power innovation and deliver exceptional customer experiences. Ostasz, AVP of U.S.

Leadership 531

Leadership Denver Charlotte Ohio 531

PYMNTS

SEPTEMBER 16, 2020

16) that it has acquired fellow delivery service Glovo 's Latin American operations for about $272 million. Glovo will continue to operate the businesses in the five countries that are new to Delivery Hero until March of 2021. Delivery Hero said on Wednesday (Sept. Delivery Hero focuses only on food.

Regional 248

Regional America Operations US 248

Perficient

OCTOBER 28, 2020

DPA services help a company formulate their digital transformation strategy, improving their customer experiences, and addressing the organizational change management aspect of a project. The world’s largest financial institutions count on us to help exceed expectations and win in the market. Why Perficient. Learn More.

US 294

US Strategy Customer Experience Technology 294

NCR

MAY 4, 2018

For every financial services provider operating today, digital technologies and channels are a key part of the mission to deliver the highest possible standard of customer experience. The post End-to-end digitization – the key to outstanding customer experience? Image credit: metamorworks via iStock.

Customer Experience 74

Customer Experience Digital Strategies Technology Leadership 74

Perficient

SEPTEMBER 19, 2023

Following last year’s conference, Perficient Insurance Principal Brian Bell shared three key takeaways from the 2022 event: First, data and analytics investments still topped many insurers’ list of operational priorities. Explore why leading insurance carriers count on us to drive results.

Conference 221

Conference Strategy Innovation Industry 221

FICO

MARCH 30, 2022

Improving customer outcomes. ?eská itelna, the Czech Republic’s oldest and largest bank, has modernized its operations by optimizing its decisions around customers in early collections. Further refinement was then assigned using the strategy team’s best judgement and incrementally improved using champion-challenger testing.

Operations 52

Operations Analytics Resources Strategy 52

Perficient

OCTOBER 20, 2020

When companies fail to manage inventory properly, delivery times can be extended which can jeopardize customer relationships. In fact, 71% of US-based companies say that one delayed order is enough for a consumer to take their shopping elsewhere.

System 324

System How To Customer Experience Meeting 324

PYMNTS

JUNE 11, 2019

We created a rich customer experience within our app to accept in-person payments, and it only took us a week of development time,” he said. Businesses that operate both online and in person can find it challenging to create a consistent experience and track customers across channels,” the company said.

Online 131

Online US Payments United States 131

Perficient

SEPTEMBER 25, 2020

Ecommerce has revolutionized the way businesses in every industry operate and provides endless possibilities to expand sales channels, grow revenue, and elevate the customer experience. Empowered by Data, Driven by Results.

Customer Experience 238

Customer Experience Study System Management 238

Perficient

OCTOBER 26, 2020

Digital process automation (DPA) services help a company formulate their digital transformation strategy, improving their customer experiences, and addressing the organizational change management aspect of a project. The world’s largest financial institutions count on us to help exceed expectations and win in the market.

Report 294

Report Strategy US User Experience 294

Perficient

FEBRUARY 28, 2024

Better Pinpoint Your Risk(s): Predictive analytics to better target risks, artificial intelligence to identify fraud, and intelligent automation to improve operational efficiency are at the heart of insurance digital transformation moving forward. Contact us today to learn more about our insurance offerings.

Innovation 251

Innovation Regional Strategy Trends 251

South State Correspondent

OCTOBER 14, 2024

Creating Liquidity Risk for Borrowers In its simplest definition, banking is the process of changing the timing of cash flows for customers. Top-performing banks use the timing of cash flow to their greatest advantage to increase profitability, decrease risk, enhance customer experience and maximize customer lifetime value.

Analysis 195

Analysis Operations Examples Community Bank 195

Accenture

JUNE 17, 2019

Guest bloggers Ben Lopez and Charlie Arthy continue their series on achieving simplified, future-ready bank operations. . To optimize and simplify their operations for agility to capture opportunities driven by market change. That’s the route that a mid-sized regional US bank took.

Customer Experience 210

Customer Experience Operations System Software 210

PYMNTS

JULY 31, 2019

an effort that was already operating in Europe and Asia-Pacific. They include the money transfer operation InstaReM , and the digital wallet operation Razer. That’s what the U.S. program is designed to do — bring together those partners.”.

Fintech 192

Fintech Innovation US Payments 192

PYMNTS

DECEMBER 28, 2020

Sage , which works in cloud business management, is working with digital operations platform Brightpearl on helping retailers utilize the cloud for their operations, a press release says. Sage Chief Operations Officer Lee Perkins said the move would be good as businesses started to recover from the impact of the pandemic. “As

Retail 177

Retail Operations Customer Experience Online 177