Perficient

MARCH 10, 2022

This award recognizes Perficient’s impact with our healthcare clients , driving innovation that improves customer experience, employee experience, and patient experience,” Persson remarked. We’ve enhanced upon the Acquia Drupal Cloud to provide ideal experiences in healthcare that meet HIPAA requirements.”.

Customer Experience 474

Customer Experience Innovation Regional Community 474

PYMNTS

AUGUST 6, 2019

Allow us at PYMNTS to do our own small part in that ongoing effort, and apply that quote to the world of B2B customer experience — and the never-ending push to build a better digital ecosystem around that concept. A robust, predictive and personal customer experience (CX), arguably, is becoming the name of the game. “CX

Customer Experience 170

Customer Experience Data Technology Examples 170

Perficient

FEBRUARY 22, 2023

As a global consulting firm operating in North America, Latin America, Europe, and Asia, the topic of cross-border payments using blockchain technology is one in which we are investing through innovative initiatives. Next, we’re observing a continuously increased focus on customer experience. Interested in learning more?

Trends 474

Trends North Carolina Customer Experience Charlotte 474

Perficient

JANUARY 5, 2021

The expanded executive leadership team will drive continued growth and operational excellence across Perficient while delivering superior solutions for clients. “As “We’re in the business of helping our clients power innovation and deliver exceptional customer experiences. Ostasz, AVP of U.S.

Leadership 531

Leadership Denver Charlotte Ohio 531

Perficient

OCTOBER 24, 2024

As noted at the time by the OCC, advances in computing capacity, increased data availability, and improvements in analytical techniques have significantly expanded opportunities for banks to leverage AI for risk management and operational purposes. Co-pilots: Software supported and enabled traders to operate more efficiently and swiftly.

Regulation 221

Regulation Risk Management Compliance Fraud 221

Perficient

MARCH 17, 2025

We are witnessing the integration of AI, the rise of hyper-personalization, and the adoption of advanced digital platforms, all of which are revolutionizing operations and client interactions. This integration not only enhances customer experience but also opens new revenue streams and market opportunities for financial institutions.

Trends 221

Trends Analytics Compliance Strategy 221

Perficient

AUGUST 2, 2024

Improve customer experience. Product Operating Model: We focus on developing robust product operating models that align with our clients’ business objectives, ensuring sustainable growth and innovation. Focus on business outcomes, not just outputs.

America 450

America Report Technology Software 450

Perficient

AUGUST 4, 2024

This connectivity enhances interoperability, allowing for streamlined operations and improved data flow across various platforms. This integration ensures that payment data is transmitted securely and efficiently, enhancing the customer experience and reducing transaction times. Contact us to learn more!

Industry 467

Industry Compliance Examples Risk Management 467

Perficient

AUGUST 4, 2023

In today’s rapidly advancing technology landscape, businesses face a profound revolution in operations, customer interactions, and innovative endeavors. These scenarios include enterprise transformation, customer experience (CX) transformation, data and analytics transformation, and infrastructure and operational transformation.

Digital Strategies 419

Digital Strategies Strategy Report Customer Experience 419

Cisco

JULY 29, 2021

In our ever-changing world, where the application represents the business itself and the level of digitization it provides is directly related to the perception of the brand; enterprises must ensure they stand differentiated by providing exceptional user experience – both for their customers as well as their employees alike.

Customer Experience 164

Customer Experience User Experience Analytics Resources 164

Perficient

OCTOBER 29, 2020

Last week mobile TV platform Quibi announced plans to shut down operations, just seven months after a promising debut. The mobile TV platform seemed to have it all. Why did it lose everything? In its brief run, Quibi burned through $1.7

US 294

US social media User Experience Digital Strategies 294

Perficient

FEBRUARY 12, 2025

The future of payments promises not only enhanced efficiency and security but also personalized experiences that align with broader societal values. These changes require significant adjustments in risk management, compliance frameworks, and operational protocols.

Trends 221

Trends Payments Compliance blockchain 221

Perficient

OCTOBER 20, 2020

When companies fail to manage inventory properly, delivery times can be extended which can jeopardize customer relationships. In fact, 71% of US-based companies say that one delayed order is enough for a consumer to take their shopping elsewhere.

System 324

System How To Customer Experience Meeting 324

Perficient

OCTOBER 28, 2020

DPA services help a company formulate their digital transformation strategy, improving their customer experiences, and addressing the organizational change management aspect of a project. The world’s largest financial institutions count on us to help exceed expectations and win in the market. Why Perficient. Learn More.

US 294

US Strategy Customer Experience Technology 294

PYMNTS

SEPTEMBER 16, 2020

16) that it has acquired fellow delivery service Glovo 's Latin American operations for about $272 million. Glovo will continue to operate the businesses in the five countries that are new to Delivery Hero until March of 2021. Delivery Hero said on Wednesday (Sept. Delivery Hero focuses only on food.

Regional 248

Regional America Operations US 248

PYMNTS

JUNE 19, 2020

QSRs’ first steps when reopening their locations have been upgrading dine-in areas and stepping up employee safety measures to reassure customers, explained Ray Wiley , CEO at Dayton, Ohio-based Hot Head Burritos. The Mexican food chain operates 77 locations in eight states as well as 35 Rapid Fired Pizza restaurants.

Customer Experience 141

Customer Experience social media Ohio Operations 141

Perficient

OCTOBER 26, 2020

Digital process automation (DPA) services help a company formulate their digital transformation strategy, improving their customer experiences, and addressing the organizational change management aspect of a project. The world’s largest financial institutions count on us to help exceed expectations and win in the market.

Report 294

Report Strategy US User Experience 294

Perficient

FEBRUARY 2, 2023

All of Instagram’s shopping features allow users to add items from multiple vendors into an Instagram-operated cart. In fact, according to research by eMarketer , the number of BNPL US users is forecasted to climb to 88.2 Shoppable posts are photo posts of merchandise that have hyperlinks to their respective product pages.

Industry 471

Industry Trends social media Payments 471

Perficient

JULY 30, 2020

Global pandemics may be rare, but crises of all sizes affect business operations in unforeseen ways. And, after employees are back, additional steps will be needed to optimize current operations and/or prepare for the next disruption. And wow us they did! What is a Low-Code Application?

Training 322

Training Community Innovation US 322

Perficient

SEPTEMBER 29, 2022

This blog marks Part 1 of our Embedded Finance Blog Series and will introduce the overarching concept of embedded finance, setting us up to discuss embedded payments, embedded lending, and embedded insurance (all of which fall under the embedded finance umbrella) in future blogs. Interested in learning more?

Customer Experience 294

Customer Experience Software Cards Data 294

Perficient

SEPTEMBER 25, 2020

Ecommerce has revolutionized the way businesses in every industry operate and provides endless possibilities to expand sales channels, grow revenue, and elevate the customer experience. Empowered by Data, Driven by Results.

Customer Experience 238

Customer Experience Study System Management 238

Chris Skinner

MAY 29, 2017

During the discussions at Dot Finance Africa, there was a very interesting dialogue about the mobile network operators (MNOs), with panels featuring Airtel and M-PESA. It was interesting to hear them talking directly about how they focus upon the customer experience and their singular objective of convenience.

Mobile 283

Mobile ATM Operations Customer Experience 283

Perficient

SEPTEMBER 15, 2020

According to Forrester, 31% of companies want to use AI to significantly improve their customer experience. With an increasing number of experiences powered by AI, such as voice search and virtual agents, it’s reshaping how consumers behave and make decisions. Learn more at perficient.com/healthcare. 1 Gownder, J.,

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

JULY 19, 2019

The parent of the Toys R Us brand, Tru Kids , plans to bring stores under the legendary name to the United States for the 2019 holiday season. Tru Kids has entered into a joint venture with the software-powered experiential retailer b8ta to offer a new store experience with curated toys in “highly immersive, smaller-format spaces.”.

Retail 150

Retail US New York United States 150

Perficient

FEBRUARY 27, 2023

The payments industry is no different, and we’re quickly approaching a new intersection point due to the Real-time Payments’ movement into the US. These days, as the US prepares to embrace real-time payments in 2023, the intersection of real-time payments and automation has become a key point of discussion.

North Carolina 275

North Carolina Charlotte Payments US 275

PYMNTS

JULY 31, 2019

an effort that was already operating in Europe and Asia-Pacific. They include the money transfer operation InstaReM , and the digital wallet operation Razer. That’s what the U.S. program is designed to do — bring together those partners.”.

Fintech 192

Fintech Innovation US Payments 192

Perficient

AUGUST 5, 2020

With our team’s help, the client has been able to transition a significant portion of their userbase to a named user system and allowed us the opportunity to help develop the tools that their clients will use to manage these users.” — Austin Spinazze, Associate Technical Consultant. “I The culture at the LDC is frankly amazing.

Technology 441

Technology Austin Leadership US 441

Perficient

JANUARY 21, 2025

The insurance industry in 2025 is at a pivotal point, with key digital insurance trends leading the charge in transforming how carriers operate and interact with customers. Customers are reacting by shopping insurance providers. However, these higher rates are having noticeable impacts on consumers.

Trends 221

Trends Customer Experience social media Innovation 221

South State Correspondent

MAY 18, 2023

This month, we rolled out “Tate,” our generative AI chatbot driven by ChatGPT that was designed to increase the productivity of our employees and allow us to become familiar with large language models. Based on the scientific method, this approach enabled us to focus on the highest risks. In these sessions, you can dream.

US 195

US Training Examples Data 195

Perficient

FEBRUARY 25, 2021

To avoid a fall, first take stock of your firm’s customer experience and digital maturity. We often ask clients to take our CX IQ assessment , Perficient’s customer experience diagnostic. CX IQ also tells us how company leaders perceive those capabilities and the degree to which they share these perceptions.

Meeting 309

Meeting Customer Experience Branding Leadership 309

Perficient

FEBRUARY 27, 2024

Platform Modernization: Enhancing Efficiency Across the Value Chain Organizations are actively embracing artificial intelligence (AI) and cloud technologies to streamline operations and gain insights. Leveraging cloud technology for streamlined operations and enhanced scalability. Are you prepared to embrace the future of insurance?

Trends 221

Trends Industry Operations Customer Experience 221

South State Correspondent

JANUARY 23, 2023

ChatGPT is a powerful language model that can understand a variety of languages, including emojis, that can assist banks with increasing the productivity of bankers, improving their customer experience, automating repetitive tasks, and providing personalized financial advice to customers.

Tools 370

Tools Examples Data Analysis 370

PYMNTS

MARCH 30, 2020

SCB’s SVP of Commercial Banking Arthit Sriumporn said in a statement , “Being part of RippleNet has helped us to completely enhance our customer experience, expand our business and keep SCB moving into the future.”. billion) in operating income in 2018. billion baht ($4.6

Payments 251

Payments Customer Experience Mobile US 251

Perficient

JULY 11, 2023

Document creation and management is a crucial part of their operations. Client-Side Document Generation: This image is taken from: [link] The client-side document generation mechanism allows us to collect information from users and generate documents based on those inputs.

Industry 346

Industry Data Management Meeting 346

Perficient

JULY 10, 2020

Based on our extensive experience consulting on new implementations and migrations to Twilio Flex, the Starter Pack brings together the following feature sets: Time of day routing logic that allows you to configure default hours of operation, holiday and non-holiday closures, and exceptional overrides. Hours of Operation.

Operations 348

Operations Cards Video Examples 348

PYMNTS

DECEMBER 11, 2018

Retailers are doubling down on toys amid a gap in the market left by the bankruptcy of Toys R Us. Ripco Real Estate Principal and Chief Operating Officer Mark Kaplan told CNBC that retailers can attract shoppers from online retailers “if the in-store experience offers something more.” In the U.K.,

Retail 166

Retail US New York City Los Angeles 166

Cisco

DECEMBER 21, 2020

As you read in part one of this blog, due to the pandemic and the resultant exponential increase in digital transactions, Customer Experience is far more paramount than ever before, across all demographics. In fact, people tell us that they ignore most of the alerts. Few companies tell us that they can “assure performance”.

Customer Experience 90

Customer Experience Innovation Policies Security 90