Perficient

OCTOBER 18, 2021

Key Takeaways: Developing a digital collections strategy that considers the customer’s past, present, and future state is a balancing act that requires a cross-functional approach. This means that the more personalized the approach is when communicating with a customer, the better. Leveraging personas is key.

Strategy 492

Strategy Customer Experience Analytics Groups 492

Payments Dive

NOVEMBER 7, 2017

The two companies announced a collaborative partnership at Money20/20 to help merchants get a handle on how they can present the best customer experience going forward as consumers' behaviors and expectations continue to evolve thanks to emerging technology.

Customer Experience 170

Customer Experience America Retail Technology 170

Accenture: Banking

OCTOBER 25, 2022

The post Why retail banking presents rare opportunities right now appeared first on Accenture Banking Blog. In that spirit, I’m turning my blog over to my colleague Steven Smith for this post on the once-in-a-generation opportunity emerging in retail banking right now. Steve is a managing director at Accenture and our….

Retail 222

Retail Management Customer Experience Innovation 222

Perficient

MARCH 3, 2021

With a focus on how COVID-19 has affected these small businesses, teams are tasked to formulate a design solution to increase activity and customer interest in that business amid the pandemic. Putting Together the Presentation. Conducting Customer Research. The Impact of the Mentorship. The Final Countdown.

UX 539

UX Meeting social media Strategy 539

ATM Marketplace

FEBRUARY 28, 2024

Nominations are officially open for the 2024 Bank Customer Experience Awards, which will be presented at the jointly held Bank Customer Experience Summit and Interactive Customer Experience Summit from Sept. 9 to 11 in Charlotte, North Carolina.

Customer Experience 126

Customer Experience North Carolina Charlotte 126

PYMNTS

JULY 1, 2019

This means banks must make security an engaging part of their customer experiences rather than a clunky friction point, and many are doing so by turning to AI and biometric authentication tools. While passwords are often arbitrary and static, biometric authentication methods are based on customers’ personal data.

Customer Experience 187

Customer Experience Tools Fraud Security 187

ATM Marketplace

JULY 19, 2021

The Interactive Customer Experience Association presented its annual Elevate Awards during the #ElevateICX Virtual Symposium last week. The awards recognize innovation in digital signage, kiosk, mobile, omnichannel and emerging technologies.

Customer Experience 118

Customer Experience Innovation Mobile Technology 118

Accenture: Banking

MARCH 20, 2017

In the new world of digital payments, many technology developments are driven by customer experiences. Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Read the full report.

Customer Experience 156

Customer Experience Payments User Experience Innovation 156

Accenture: Banking

MARCH 20, 2017

In the new world of digital payments, many technology developments are driven by customer experiences. Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Read the full report.

Customer Experience 153

Customer Experience Payments User Experience Innovation 153

Perficient

DECEMBER 29, 2020

The bot would talk to the customers like a friend on the phone. Cisco introduced AR and VR into the customer experience to create an interactive product catalog that customers can access anywhere in the world to view products in 3D and visualize them in their business space before actually making the purchase.

Branding 294

Branding Industry Digital Strategies Customer Experience 294

Perficient

AUGUST 28, 2020

The SXA component allows content authors to select the goal using a custom experience button. Sitecore’s Marketing Automation has additional tools that can be leveraged to create really rich customer experiences. When capturing the subscription, you’ll also need to specify what goal to trigger.

Marketing Automation 520

Marketing Automation Marketing Customer Experience Tools 520

Perficient

JULY 15, 2020

It affects decision making on everyday basis which does not let these enterprises provide value to their customers in an efficient manner. We at Perficient leverage Customer Experience Mapping the most. What is Phase 0 in terms of Customer Experience Mapping for our customers? Best Practices.

Data 497

Data Customer Experience Analytics Industry 497

PYMNTS

FEBRUARY 21, 2020

Merchants can also turn to their card networks for support when deflecting card-not-present (CNP) fraud, preventing interruption to customer experiences. Sellers can examine purchasers’ device IP addresses to determine whether those used match the buying companies’ geographic locations.

Customer Experience 152

Customer Experience Fraud Millennials Online 152

Perficient

AUGUST 6, 2020

As you navigate the current landscape, providing a personalized and superior customer experience is more important than ever before. Successful leaders recognize that communicating with customers effectively can be the difference between standing out or losing a customer to a competitor – especially now.

US 309

US Customer Experience Strategy National 309

Perficient

AUGUST 14, 2020

In a race to gather, analyze, identify, and personalize messaging for customers to capture, acquire, and maintain customer relationships, organizations need a clear vision and strategy about their customers. There are two parts of that strategy: Customer experience with an emphasis on design and empathy.

Company 309

Company Strategy Customer Experience Analytics 309

PYMNTS

FEBRUARY 26, 2020

.” Paytronix Founder and CEO Andrew Robbins said there would be artificial intelligence used in those processes, to analyze customer interactions. The AI capabilities will include predictive algorithms and will analyze customer orders in the present and the past, to see how those users are likely to behave in the future.

Customer Experience 130

Customer Experience Mobile Marketing Strategies Branding 130

Payments Dive

OCTOBER 17, 2018

This infographic looks at some of the strategic considerations and concerns present today regarding data breach protection, including how time is critical, why some firms do not deploy data security measures and what the biggest threats are. Download your copy now!

Customer Experience 150

Customer Experience Security Data Strategy 150

Perficient

MARCH 23, 2021

I am looking forward to hearing from Oracle over the next couple of days at Oracle Health Sciences Connect about the roadmap for Clinical One and Safety One, in addition to customer experiences so far. Other topics being presented at Oracle Health Sciences Connect include: Trial Management. Integration of SSU, CTMS and eTMF.

Customer Experience 309

Customer Experience Analytics Study Meeting 309

BankInovation

MARCH 31, 2021

Justin Hunsaker, head of omnichannel experience at KeyBank, will speak on automating the customer experience during the Bank Automation Ignite virtual conference, which takes place April 13-14. Hunsaker’s on-demand presentation will be broadcast on April 13 at 3:15 p.m. View the BA Ignite agenda.

Customer Experience 97

Customer Experience Conference 97

Perficient

AUGUST 12, 2020

Specifically, as part of our Microsoft Teams Summit, the following sessions are available for viewing: Empowering Your Organization with Microsoft Teams , presented by Perficient Modern Work Director, Ron Jones, and Perficient Modern Work Director and Microsoft MVP and RD, Joel Oleson. Other Microsoft Insights.

Management 332

Management Meeting Tools Technology 332

Perficient

AUGUST 23, 2021

Connected experiences, in the context of the customer relationship, are driven by a robust data set that confidently presents integrated, diverse data to enable actionable insights that can be automated across the customer’s journey. Data fuels the engine of the digital economy.

Data 508

Data Analytics Trends Fraud 508

Perficient

FEBRUARY 24, 2021

Always choosing to go against the grain, Jon Bostock has consistently succeeded at the toughest challenges presented by companies both large and small. He also focused on improving the customer experience, raising the company’s net promoter score, which measures brand affinity, to three times higher than the manufacturing industry average.

Branding 441

Branding Case Study Digital Strategies Strategy 441

Chris Skinner

JUNE 2, 2017

Things have moved at a pace and ferreting around the internet this morning, I found this fascinating presentation by Matthew Brennan (you can get a PDF by emailing info@chinachannel.co). IN THE SAME WAY THAT AMAZON IS RELIGIOUS ABOUT THEIR CUSTOMER EXPERIENCE. TENCENT IS RELIGIOUS ABOUT THEIR USER EXPERIENCE.

User Experience 259

User Experience Mobile Conference Customer Experience 259

Perficient

NOVEMBER 30, 2020

This represents a significant shift in how organizations think about marketing and presents a welcome recognition that marketing is an important player in the entire value chain, not just the top of the funnel. Therefore, CMOs are responsible for the entire customer experience from awareness to advocacy.

Branding 378

Branding UX Customer Experience Marketing 378

South State Correspondent

APRIL 1, 2025

Financial Education : Banks can share educational content, such as tutorials and tips, in an engaging manner through RCS, helping customers make informed financial decisions. As these technologies continue to develop, we can expect even more sophisticated and effective methods of customer engagement in the banking industry.

Marketing 195

Marketing Security Analytics User Experience 195

Perficient

AUGUST 25, 2020

Recently, Perficient’s Scott Albahary , Chief Strategist of Financial Services, and Arvind Murali , Chief Strategist of Data Governance, presented a webinar that discussed what it takes for banks and insurance companies to acquire and retain customers. The key, they say, is to create a 360-degree view of customers.

Meeting 348

Meeting Data Tools Strategy 348

South State Correspondent

OCTOBER 16, 2024

The highest marketing return on investment (ROI) occurs when banks remind customers to use their debit card for groceries, retail services, restaurants, and telecom/utility bills in that order. In addition to marketing the physical presentment of a debit card, banks can tell if a customer’s card is being used for digital purchases.

Cards 195

Cards How To Fraud ATM 195

Perficient

MARCH 17, 2025

This blog brings together these insights, presenting the top financial services trends for 2025. This integration not only enhances customer experience but also opens new revenue streams and market opportunities for financial institutions.

Trends 221

Trends Analytics Compliance Strategy 221

PYMNTS

NOVEMBER 24, 2020

Sixty-two percent of consumers say they prefer onboarding experiences that put security first and speed second, but this does not mean that businesses and banks can sacrifice the seamless service to which their customers are accustomed. It also found that just 16 percent of U.S.

Online 272

Online Report Customer Experience Analytics 272

Chris Skinner

JUNE 19, 2017

Derek is responsible for the drive to transform the customer value proposition, including global product and design, customer experience, launching new products and services and leveraging big data and customer analytics. The focus of most banks is on the age of glass, with a clear investment in mobile apps. Thanks Derek.

Big Data 270

Big Data Mobile Customer Experience Analytics 270

Payments Dive

DECEMBER 28, 2017

Learn what this means in financial services terms in a video presentation from the 2017 Bank Customer Experience Summit. Technology is ever-evolving, but contrary to what you might expect, it can become more human, not less so, in the process.

User Experience 170

User Experience Technology Trends Video 170

Perficient

FEBRUARY 25, 2021

To avoid a fall, first take stock of your firm’s customer experience and digital maturity. We often ask clients to take our CX IQ assessment , Perficient’s customer experience diagnostic. Customers want to know what they’re getting from channel to channel and over the lifetime of their relationship with a brand.

Meeting 309

Meeting Customer Experience Branding Leadership 309

Perficient

MARCH 4, 2021

To be perceivable, information then needs to be presented in more than one format. The key is that the same content is presented in different ways without losing its essential meaning, to maximize legibility for the reader, and make it easier for users of that information to understand fully.

Guidelines 376

Guidelines Technology Video Operations 376

Bank Innovation

MARCH 19, 2020

For insights into these questions, Bank Innovation and INV Fintech, its sister banking innovation services platform, will present a special Zoom meeting on […]. What is the role of innovation in response to these rapidly unfolding events? How will banks and startups work together?

Meeting 293

Meeting Fintech Innovation Customer Experience 293

Perficient

JULY 12, 2022

In the financial services industry, security, stability, and protection are foundational brand values from which to deliver customer experiences. From these key values, customer journeys and the experiences they deliver bring these brand values to life for the consumer. Elements of Delivering a Personalized Experience.

Industry 294

Industry Branding Customer Experience Marketing Automation 294

PYMNTS

JULY 1, 2020

“Consumers have a lot of different choices on where and how they purchase their items and services, [so] it’s really important that the merchant provides a quality, seamless customer experience in the hopes that they’ll come back for a repeat of it.

Customer Experience 250

Customer Experience Security Tools Cards 250

BankInovation

OCTOBER 7, 2021

Those were the key takeaways from a BNPL session at Future of Fintech conference on Wednesday in New York that was presented by market intelligence firm CB Insights. "We Credit cards could lose ground to buy now pay later (BNPL) service providers, which have a promising future with multiple potential growth paths.

Customer Experience 98

Customer Experience Cards New York Conference 98