Payments Dive

DECEMBER 28, 2017

Technology is ever-evolving, but contrary to what you might expect, it can become more human, not less so, in the process. Learn what this means in financial services terms in a video presentation from the 2017 Bank Customer Experience Summit.

User Experience 170

User Experience Technology Trends Video 170

South State Correspondent

MAY 9, 2022

The most significant problem with bank innovation is that bankers see or hear about a sexy piece of technology at a conference or at another bank and then acquire it. The new piece of technology ends up solving a known problem but, in the process, creates more problems, and risks, than it solves.

Technology 195

Technology Customer Experience Data Training 195

Perficient

DECEMBER 29, 2020

Financial institutions that want to remain ahead of their competition must adopt new business processes and implement fresh digital strategies and technologies. By optimizing these digital efforts, companies will increase sales and provide value to their customers. The bot would talk to the customers like a friend on the phone.

Branding 294

Branding Industry Digital Strategies Customer Experience 294

Accenture

MARCH 20, 2017

In the new world of digital payments, many technology developments are driven by customer experiences. Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Read the full report.

Customer Experience 156

Customer Experience Payments User Experience Innovation 156

Accenture

MARCH 20, 2017

In the new world of digital payments, many technology developments are driven by customer experiences. Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Read the full report.

Customer Experience 153

Customer Experience Payments User Experience Innovation 153

Perficient

OCTOBER 29, 2024

Each year, it continues to improve, offering more relevant content, valuable industry connections, and opportunities to delve into emerging technologies. This year’s event was no exception, showcasing the importance of personalization to the customer, tech-driven relationship management, and AI-driven underwriting processes.

Industry 473

Industry Customer Experience Strategy New York 473

Perficient

MARCH 23, 2021

I am looking forward to hearing from Oracle over the next couple of days at Oracle Health Sciences Connect about the roadmap for Clinical One and Safety One, in addition to customer experiences so far. In particular, it will be interesting to hear more about the ways that new technology is expediting study start-up and build processes.

Customer Experience 309

Customer Experience Analytics Study Meeting 309

Celent Banking

SEPTEMBER 30, 2015

These are a handful of the topics discussed at this week’s Customer Experience for Financial Services (CXFS) Conference, organized by Worldwide Business Research in Charlotte, NC. But as one presenter stated, having more VoC channels doesn’t automatically result in a better customer experience.

Customer Experience 100

Customer Experience social media Charlotte Conference 100

Perficient

AUGUST 12, 2020

Specifically, as part of our Microsoft Teams Summit, the following sessions are available for viewing: Empowering Your Organization with Microsoft Teams , presented by Perficient Modern Work Director, Ron Jones, and Perficient Modern Work Director and Microsoft MVP and RD, Joel Oleson. Other Microsoft Insights.

Management 332

Management Meeting Tools Technology 332

Perficient

MARCH 4, 2021

Together, they strive to make various forms of technology accessible to people as much as possible by minimizing or eliminating barriers to information through our senses (hearing, vision, and touch). To be perceivable, information then needs to be presented in more than one format. Now We Know Perceivable, So What Comes Next?

Guidelines 376

Guidelines Technology Video Operations 376

Perficient

AUGUST 6, 2020

As you navigate the current landscape, providing a personalized and superior customer experience is more important than ever before. Successful leaders recognize that communicating with customers effectively can be the difference between standing out or losing a customer to a competitor – especially now.

US 309

US Customer Experience Strategy National 309

ATM Marketplace

JULY 19, 2021

The Interactive Customer Experience Association presented its annual Elevate Awards during the #ElevateICX Virtual Symposium last week. The awards recognize innovation in digital signage, kiosk, mobile, omnichannel and emerging technologies.

Customer Experience 99

Customer Experience Innovation Mobile Technology 99

Perficient

APRIL 14, 2022

The connection between technology and consumers in the insurance industry has never been more relevant. Although the insurance industry was already facing rising competition and customer expectations, the global pandemic forced our industry to take legacy processes and technologies, and transition to “digital” seemingly overnight. .

Strategy 332

Strategy Tools Industry Data 332

Perficient

NOVEMBER 30, 2020

Once held up as a maven of creativity and brand, today’s technologies, customers, and pace of business demand CMOs have a wider handle on a variety of skill sets and a much deeper business acumen in order to move their team from cost to profit centers. This is not a short-term trend either.

Branding 378

Branding UX Customer Experience Marketing 378

PYMNTS

NOVEMBER 24, 2020

Sixty-two percent of consumers say they prefer onboarding experiences that put security first and speed second, but this does not mean that businesses and banks can sacrifice the seamless service to which their customers are accustomed. It also found that just 16 percent of U.S.

Online 272

Online Report Customer Experience Analytics 272

Perficient

JULY 12, 2022

In the financial services industry, security, stability, and protection are foundational brand values from which to deliver customer experiences. From these key values, customer journeys and the experiences they deliver bring these brand values to life for the consumer. Elements of Delivering a Personalized Experience.

Industry 294

Industry Branding Customer Experience Marketing Automation 294

Chris Skinner

JUNE 2, 2017

Things have moved at a pace and ferreting around the internet this morning, I found this fascinating presentation by Matthew Brennan (you can get a PDF by emailing info@chinachannel.co). IN THE SAME WAY THAT AMAZON IS RELIGIOUS ABOUT THEIR CUSTOMER EXPERIENCE. TENCENT IS RELIGIOUS ABOUT THEIR USER EXPERIENCE.

User Experience 259

User Experience Conference Mobile Customer Experience 259

Perficient

SEPTEMBER 14, 2020

iOS 14 gives a redesigned widget experience. Widgets can be presented in many customizations and sizes. Using this API allows you to leverage assistive technologies to present only the accessible content your users need and when they need it. Widgets Give User’s Quick Info . Image: Apple.com. New Views To SwiftUI

Apple 473

Apple System Video Mobile 473

Chris Skinner

JULY 19, 2017

I just attended an EFMA conference where the opening presentation talked about the most innovative banks in the world. Customers who have enabled the Capital One skill can ask Alexa about their spending for the past six months–by day, month, or a specific date range–through questions posed in natural language.

Innovation 298

Innovation Capital Conference Customer Experience 298

Perficient

FEBRUARY 12, 2021

My previous blog covered how HR and technology can help improve your employee engagement through artificial intelligence. Consider setting up a video conference with the employee’s immediate team, with a presentation that includes, Org Chart, photos, names and titles of team. Employees are savvy with technology.

Conference 340

Conference Video Branding Meeting 340

Chris Skinner

JUNE 19, 2017

Derek is responsible for the drive to transform the customer value proposition, including global product and design, customer experience, launching new products and services and leveraging big data and customer analytics. The focus of most banks is on the age of glass, with a clear investment in mobile apps. Thanks Derek.

Big Data 270

Big Data Mobile Customer Experience Analytics 270

Perficient

OCTOBER 19, 2020

There is a tremendous opportunity for a unified and consistent experience across almost all user devices with the various advantages and mature technology PWAs utilize. The end-user experience becomes much easier to keep consistent than across a myriad of touchpoint technologies. The Advantages of PWAs.

User Experience 309

User Experience Technology Software Mobile 309

Perficient

MAY 21, 2021

As each student presented, the chat was full of encouraging comments and questions and the genuine interest and passion among these ladies were easy to see. . BONUS: Perficient’s Women in Tech ERG Shares Career Growth Experiences with Bright Paths Students. Perficient Proudly Presents the Bright Paths Student Demos.

Milwaukee 348

Milwaukee Software Course Detroit 348

Perficient

FEBRUARY 19, 2021

Stemming from a rising need for everyday efficiency and speed, we are in constant search for the next new technology that will make our lives easier. Let’s quickly take a look at the definition for the word “simple” in two ways: Adj; “easily understood or done, presenting no difficulty.” – Lexico, by Oxford Languages.

User Experience 352

User Experience UX Guidelines Maine 352

Perficient

NOVEMBER 23, 2020

One great way to help potential new customers find what they are looking for through your digital commerce experience is to ask what persona or group they fall into when they land on your site. You can offer up a modal pop up window that says “Select your customer group” so site visitors can pick one of the options you present to them.

Company 354

Company Customer Experience Conference Guidelines 354

Perficient

NOVEMBER 17, 2020

At the same time, Covid-19 presents opportunities for business leaders in the banking industry and beyond to develop strategies and branding that will define their future, as distinct market forces and customer behaviors will certainly emerge in the “new normal.”

Mobile 294

Mobile Online Conference Customer Experience 294

Perficient

SEPTEMBER 9, 2020

Having the Right Technology. It’s difficult to meet the expectations of a B2B buyer without all the right technologies and systems supporting the experience. Another critical technology is a product information management (PIM) system designed to manage your product data and optimized content to support multiple channels.

Resources 340

Resources System Marketing Strategies Strategy 340

PYMNTS

JUNE 20, 2019

LISNR sells pay-by-sound technology that requires no point-of-sale (POS) upgrades, which can help merchants better replicate seamless eCommerce experiences inside brick-and-mortar stores. No special features need to be present or enabled — unlike near-field communication (NFC), which only functions on certain phones.

Payments 203

Payments Retail Innovation Technology 203

PYMNTS

MARCH 26, 2019

Innovators are seeing the potential to shape the way consumers place their orders at quick-service restaurants (QSRs) through digital technology. The service is currently live with a few customers, as Bensen conducts proof of concepts with other customers.

Technology 121

Technology Maine Google Study 121

PYMNTS

MARCH 18, 2020

In that context, Julia Li, director at Baidu Research Institute USA , told Karen Webster, the part for artificial intelligence (AI) to play is obvious: Make the customer experience much smoother and easier than before by stitching all of those discrete actions into something that is a smoother, “one-click” journey.

Training 249

Training Technology Innovation Comparison 249

PYMNTS

DECEMBER 11, 2020

Speaking with PYMNTS, Adams, who is also CEO of Anduin, and Morrell, vice president of Sales, discussed how automation can support healthier cash flow for accounting firms, and explored the ways technologies like machine learning (ML) can drive value even further for both accountants and their clients. The Customer Experience.

Customer Experience 223

Customer Experience Payments Industry Trends 223

PYMNTS

APRIL 2, 2020

In the consumer commerce world, offering customers choice in how they pay for goods and services across channels is an important part of offering an optimal end-user experience. It’s not that they don’t understand the technology or that it’s too cumbersome. Accelerating Collections. from a pricing perspective,” she said.

Payments 160

Payments Cards Customer Experience User Experience 160

Perficient

MARCH 19, 2021

In my previous post , we learned that designing technology to be perceivable minimizes or eliminates barriers to digital experiences within websites, apps, videos, and other forms of technology so users can take in the information through hearing, sight, and touch senses. How to Create Operable Experiences.

Operations 322

Operations Guidelines UX Maine 322

Bank Innovation

AUGUST 30, 2016

Alternative providers and FinTech companies present a double-edged risk to traditional banks. It may come as a surprise to many of us that consumers are generally satisfied with their banking relationships. However, this doesn’t mean that banks have nothing to worry about. First, there is the eminent danger of a Read More.

Fintech 244

Fintech US Company Customer Experience 244

Perficient

JANUARY 26, 2021

It’s more than just showing up, it’s being present and doing what you say you are going to do. Our expertise in all of the major marketing technologies allows us to facilitate complex integrations across applications to give customers a unified solution. I respect that people on our team are available.

Training 322

Training Community Strategy Leadership 322

Abrigo

OCTOBER 21, 2019

Today, 73% of all consumer interactions with financial institutions are done digitally , according to the 2019 FIS Performance Against Customer Expectations (PACE) report. While many financial institutions are seeing the benefits of digitizing different areas of their bank or credit union, others are still hesitant to invest in technology.

Millennials 218

Millennials Oklahoma Innovation Technology 218

Perficient

FEBRUARY 1, 2021

When done correctly, chatbots increase efficiency while also delivering better customer experiences. Even though nearly 70% of consumers prefer to use chatbots, many automotive companies aren’t yet embracing this technology. The use of chatbots is exploding across almost every consumer vertical.

Strategy 409

Strategy Branding Online Marketing Strategies 409