Remove Customer Experience Remove Presentation Remove UX
article thumbnail

7 Takeaways: “How GM Financial Elevates the Customer Experience With Journey Science”

Perficient

Perficient’s Kevin Colletti recently joined forces with Srini Alagarsamy and Patrick Daly from GM Financial, as well as Adobe’s Chris Young to present the webinar, “How GM Financial Elevates the Customer Experience with Journey Science.” 76% of customers get frustrated when their service experiences are not personalized.

article thumbnail

SCAD Team Mentored by Director of Experience Design Wins STARTUP Competition

Perficient

Joseph Willet, a Director of Experience Design at Perficient and alumni of Savannah College of Art and Design (SCAD), recently mentored a team of students that participated and won the Fan Favorite award at the 2021 STARTUP competition, the week-long yearly competition hosted by the Future Leaders of UX (FLUX) Club.

UX 539
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

More Than a Brand Steward: The Redefined Role of CMO

Perficient

This represents a significant shift in how organizations think about marketing and presents a welcome recognition that marketing is an important player in the entire value chain, not just the top of the funnel. Therefore, CMOs are responsible for the entire customer experience from awareness to advocacy. The short answer is No.

Branding 378
article thumbnail

The Beauty of Simplicity: The Key to Accessible Web Design

Perficient

Whether it be a product, graphic, interaction, or even user experience and user interface (UX/UI), we see designs with too much visual information or functionality, leaving users distracted, confused, or even frustrated. What Does “Simple” Really Mean?

article thumbnail

Mitek Presents: Mobile Identity Verification – Where UX Meets Compliance

Let's Talk Payments

Meeting regulatory requirements while offering a seamless customer experience In today’s mobile-first world, enabling customers to seamlessly and securely transact is key for any organization looking to win and retain.

Meeting 110
article thumbnail

[Webinar Recording] What Financial Institutions Can Learn From Top Brands in Other Industries

Perficient

The bot would talk to the customers like a friend on the phone. Cisco introduced AR and VR into the customer experience to create an interactive product catalog that customers can access anywhere in the world to view products in 3D and visualize them in their business space before actually making the purchase.

Branding 294
article thumbnail

POUR: Designing for Accessibility with Operable in Mind

Perficient

Warn users before flashing content is presented, and provide alternatives. Check out our Accessibility IQ today, stay tuned for the next installment to discuss the next principle of POUR: “Understandable,” and read more about the elements of accessible web design from our UX for Accessible Design series today.