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At credit unions, focus on customer experience reigns

Abrigo

The Raleigh, North Carolina-based CU serves nearly two million members including state employees, public school employees and county employees, as well as their immediate families. Ultimately, a strong belief in a positive customer experience pays off in spades.

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Listen: How FIs can improve CX through site search personalization

BankInovation

Raleigh, N.C.-based based First Citizens Bank is leveraging the services of a fintech to offer search personalization and improve the customer experience. The $108 billion bank has a search bar in the middle of its homepage for easy navigation.

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Lowes And b8ta Collaborate On Smart-Home Shopping

PYMNTS

Consumers aspire to live a connected life and crave solutions that make this possible,” said Ruth Crowley, vice president of customer experience design at Lowe’s. So, we developed Smart Home powered by b8ta to emulate a ‘lab-like’ atmosphere that empowers customers to make informed decisions.”.

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Carvana And Its Discontents

PYMNTS

cities: Tempe (Arizona), Houston, Austin, San Antonio, Dallas, Nashville (Tennessee), Raleigh (North Carolina), Charlotte (North Carolina), Jacksonville (Florida), Tampa (Florida), Orlando (Florida) and Washington, D.C. The customer experience with Carvana is a bit mixed. So far, there are Carvana vending machines in 12 U.S.

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b8ta Brings Smart Home Smarts To Lowe’s Via Mini-Stores

PYMNTS

At peak hours, a b8ta expert will be on-site to answer questions, but customers are also free to explore the products on their own. We’re not a tech store,” said Ruth Crowley, Lowe’s VP of Customer Experience Design. Smart Home Powered by b8ta” is available in select major U.S.

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Car Vending Machine Company Carvana Goes Up Against Wall Street

PYMNTS

Once in the bay, the customer has seven days to drive the car around town before ultimately deciding if the vehicle is right for them. Miami is Carvana’s 24th car vending machine location to date — joining Nashville, San Antonio, Houston, Austin, Dallas, Raleigh, Jacksonville, Tampa, Charlotte, Washington, D.C., Ontario (L.A.),

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The Great Grocery Race Shifts Into High Gear

PYMNTS

And while Amazon was spreading its Uberized grocery experience – or at least planning to spread it this week – Amazon Prime Now grocery was on the march again, adding another 10 major metros to the line-up this week. Prime Delivery has also officially expanded to more neighborhoods in New York City, Los Angeles and the Dallas/Ft.

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