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At credit unions, focus on customer experience reigns

Abrigo

The Raleigh, North Carolina-based CU serves nearly two million members including state employees, public school employees and county employees, as well as their immediate families. Ultimately, a strong belief in a positive customer experience pays off in spades.

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Lowes And b8ta Collaborate On Smart-Home Shopping

PYMNTS

After running a three-store pilot approximately one year ago, home improvement and appliance chain Lowe’s has announced news it will partner with software-powered electronics retailer b8ta to launch its “Smart Home powered by b8ta” connected-home shopping experience. Smart Home powered by b8ta is available in select major U.S.

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Car Vending Machine Company Carvana Goes Up Against Wall Street

PYMNTS

billion, on an 82 percent increase in retail sales. That is the most organic growth of any automotive retailer ever in the U.S. Once in the bay, the customer has seven days to drive the car around town before ultimately deciding if the vehicle is right for them. Apparently that will get you in trouble on the Street.

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b8ta Brings Smart Home Smarts To Lowe’s Via Mini-Stores

PYMNTS

At peak hours, a b8ta expert will be on-site to answer questions, but customers are also free to explore the products on their own. We’re not a tech store,” said Ruth Crowley, Lowe’s VP of Customer Experience Design. We want to help them love where they live.”. Smart Home Powered by b8ta” is available in select major U.S.

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Carvana And Its Discontents

PYMNTS

cities: Tempe (Arizona), Houston, Austin, San Antonio, Dallas, Nashville (Tennessee), Raleigh (North Carolina), Charlotte (North Carolina), Jacksonville (Florida), Tampa (Florida), Orlando (Florida) and Washington, D.C. The customer experience with Carvana is a bit mixed. So far, there are Carvana vending machines in 12 U.S.

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The Great Grocery Race Shifts Into High Gear

PYMNTS

The world’s largest retailer announced it has acquired the crowdsourced, on-demand delivery marketplace Cornershop for $225 million. The business currently offers on-demand delivery from supermarkets, pharmacies and specialty food retailers in Mexico and Chile, which will continue following the deal’s close, Walmart says.

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2021 GonzoBanker Awards

Gonzobanker

After leading a great and vibrant organization at Andrews Federal Credit Union, Jim and his family have taken on a new adventure, and the Gonzo team is confident Jim’s ambition and transparent leadership style will be welcome in Raleigh, N.C. Man, this is the bread and butter of retail banking and credit unions.

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