Perficient

AUGUST 4, 2023

In today’s rapidly advancing technology landscape, businesses face a profound revolution in operations, customer interactions, and innovative endeavors. These scenarios include enterprise transformation, customer experience (CX) transformation, data and analytics transformation, and infrastructure and operational transformation.

Digital Strategies 419

Digital Strategies Strategy Report Customer Experience 419

Perficient

JANUARY 20, 2021

Creating personas representing different racial, ethnic, national, regional, age, or gender audiences will help you to better target and increase your reach. India, for example, is the second-largest region in the world of smartphone users. Importance of Device Type. Globally, over 50% of all web traffic is via mobile.

Strategy 496

Strategy Marketing Strategies Regional Marketing 496

PYMNTS

JUNE 5, 2020

“Through our strategic partnership, we are engineering a model for these regions, leveraging advanced robotics technology and creative solutions to redefine the customer experience.”. The companies said the varying sizes demonstrate the flexibility of Ocado’s fulfillment platform to best serve the respective markets.

Regional 131

Regional Online Customer Experience Survey 131

PYMNTS

JANUARY 30, 2020

Farfetch, a luxury technology platform, has raised $250 million from Tencent and Dragoneer through the sale of convertible senior notes, according to a release. Tencent is a global technology company based in Shenzhen, China, and Dragoneer is an investment firm based in San Francisco.

San Francisco 228

San Francisco Leadership Technology Branding 228

Accenture: Banking

JANUARY 5, 2021

This thought leadership piece looks at Instant Payments in the Middle East – how this innovative trend being implemented in the region and elsewhere is changing the payments landscape, and what banks should do to fully leverage its value.

Payments 316

Payments Leadership Regional Trends 316

Perficient

FEBRUARY 12, 2025

As technology advances and consumer expectations shift, staying ahead of these trends is crucial for success. As these AI technologies evolve, they will transform consumer interactions with payment systems, fostering a more inclusive and sustainable financial ecosystem.

Trends 221

Trends Payments Compliance blockchain 221

Perficient

FEBRUARY 28, 2024

With new risks, shifting market dynamics, and the unstoppable march of technology, the insurance industry finds itself at a crossroads. Artificial intelligence (AI) emerges as a pivotal force within the insurance industry, especially for regional carriers seeking to thrive in a competitive and dynamic market.

Innovation 251

Innovation Regional Strategy Trends 251

PYMNTS

JULY 1, 2020

Banks are spending approximately 15 percent of their yearly operating budgets on technology upgrades, according to one study, and there has been an increase in partnerships between third-party cloud technology providers and global FIs eager to enhance their online platforms.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

AUGUST 11, 2020

“The focus on customer experience and the need to have very high levels of regulatory oversight and efficient onboarding is what we do best. In April, Currencycloud set about helping regional banks add new FX program capabilities.

Customer Experience 245

Customer Experience Regional Payments Marketing 245

Accenture: Banking

APRIL 6, 2021

Subsequent pieces will focus on the business case for banks in the region and lay out the actions they need to take…. This is the first in a series of in-depth thought leadership pieces on Open Banking in the Middle East. This one explains Open Banking and outlines key considerations for the Open Banking journey.

Leadership 289

Leadership Regional Customer Experience Banking Trends 289

BankInovation

MAY 19, 2023

Emerging financial technology companies have built new services and offerings that place the customer experience front and center, providing a flexibility and speed that traditional banking institutions struggle to match. The banking landscape is in a state of flux.

Community Bank 85

Community Bank Regional Community Customer Experience 85

PYMNTS

NOVEMBER 13, 2019

One of the key customer touchpoints ripe for disruption are ATMs. The bank recently partnered with technology company NCR Corporation for its self-service ATM, which uses real-time customer data to analyze interactions for a more personalized user experience. About The Tracker.

Regional 109

Regional ATM Report Alabama 109

Insights on Business

FEBRUARY 3, 2019

The future is here with the convergence of technologies and capabilities including AI, robotic process automation, blockchain, advanced analytics and cloud. Supported by innovative technologies and processes, this collaboration between humans and machines further enhances the strengths of the organizations that embrace it.

Customer Experience 157

Customer Experience social media Case Study Video 157

PYMNTS

MARCH 26, 2019

Innovators are seeing the potential to shape the way consumers place their orders at quick-service restaurants (QSRs) through digital technology. The company is targeting both regional and national businesses with a minimum of 10 locations. The employee or wait staff wouldn’t know the difference between a voice or an online order.

Technology 121

Technology Maine Google Study 121

PYMNTS

FEBRUARY 18, 2020

Rapyd aims to expand its issuing and acquiring footprint across other regions. The platform can be used by eCommerce merchants, gig economy platforms, financial institutions (FIs) and technology providers that aim to provide a customized experience. Using a single solution, Rapyd offers a full suite of FinTech services.

Fintech 206

Fintech Cards Customer Experience Regional 206

PYMNTS

NOVEMBER 16, 2020

When he first came up with the idea for an eCommerce technology company, Co-founder and CEO Finbarr Taylor was in the process of plowing through this story of medieval Japan. Shogun the company makes the details of running an eCommerce site easy enough for its users to live and profit from despite the deep technology that powers it.

Retail 226

Retail Regional Branding Tools 226

Abrigo

FEBRUARY 6, 2024

Yet despite warnings about the high prevalence and high costs of check fraud, many banks and credit unions operate without systematic fraud prevention programs or lack the technology to combat check fraud. Tech advancements such as the ability to text customers to confirm unusual transactions can also make fraud teams’ lives easier.

Fraud 221

Fraud Training Trends Regional 221

Perficient

SEPTEMBER 19, 2023

And our team of industry experts is excited to connect, collaborate, and address the most pressing business needs of national and regional carriers. By exploring the cutting edge of technology, combined with deep business insights, we’re poised to deliver breakthrough results and keep Perficient and our clients at the forefront of innovation.

Conference 221

Conference Strategy Innovation Industry 221

Abrigo

OCTOBER 21, 2019

Today, 73% of all consumer interactions with financial institutions are done digitally , according to the 2019 FIS Performance Against Customer Expectations (PACE) report. While many financial institutions are seeing the benefits of digitizing different areas of their bank or credit union, others are still hesitant to invest in technology.

Millennials 218

Millennials Oklahoma Innovation Technology 218

Accenture: Banking

JUNE 17, 2019

For banks to take full advantage of the opportunities brought by Open Banking—from monetizing data to banking-as-a-platform—to grow their business, they will need to embrace and infuse Open Banking technologies into their operations. That’s the route that a mid-sized regional US bank took. Read the report.

Customer Experience 163

Customer Experience Operations System Software 163

PYMNTS

OCTOBER 9, 2018

“This partnership signals a deep collaboration with Microsoft on an array of technology projects, including big data and artificial intelligence, that will transform the delivery of everyday services and mobility solutions in Southeast Asia,” said Ming Maa, president of Grab, in the press release. “As

Regional 150

Regional Big Data Mobile Customer Experience 150

Cisco

DECEMBER 14, 2020

The digital experience is not just scanning a document or having a video call with a regional manager; it means actually doing an end to end transaction completely digitally. Today, application loyalty is the new brand loyalty, meaning that consumers are loyal to the brands that deliver digital experience perfection.

Customer Experience 78

Customer Experience Innovation Branding Study 78

PYMNTS

DECEMBER 17, 2020

These rising levels of fraud have prompted merchants, payment providers and banks to devote vast sums to security efforts such as advanced technologies and customer education initiatives. Fraudsters are looking to falsify these promotions, however, putting merchants in an untenable situation that requires a brand-new approach to fix.

Fraud 255

Fraud Online Retail Examples 255

PYMNTS

FEBRUARY 12, 2020

As the most innovative player in financial technology, Stripe was the clear choice for us,” said Esker CEO Jean-Michel Bérard. Stripe’s PCI Service Provider Level 1 certified solution offers the stringent payment protection our customers worldwide expect.

Payments 174

Payments Customer Experience Regional America 174

PYMNTS

AUGUST 11, 2020

Distinguishing between legitimate and illegitimate customers is critical, and these companies, therefore, need to verify new users’ names, addresses and payment methods in shorter timeframes than ever to both attract new customers and keep fraudsters out. Around The Digital Onboarding World.

Report 247

Report Guam Hawaii Security 247

South State Correspondent

APRIL 27, 2022

Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

PYMNTS

OCTOBER 19, 2020

GPS's technology helps brands by allowing them to provide customized experiences put squarely in the cardholders' hands, the release says, having previously supported FinTechs, digital banks, and eWallets on their various journeys. Last year, GPS partnered with the U.K.

Study 174

Study Innovation Fintech Customer Experience 174

PYMNTS

MARCH 18, 2020

Global payment and open banking technology company i2c has teamed up with corporate card provider Archa on a corporate credit program aimed at small- and medium-sized businesses (SMBs) in Australia, according to a press release. We look forward to helping Archa expand this innovative program to other markets.”.

Customer Experience 141

Customer Experience Cards Management Regional 141

PYMNTS

SEPTEMBER 17, 2019

ATO and other fraud methods that rely on using stolen credit card numbers or other personal information are becoming decidedly popular with bad actors, who are employing increasingly sophisticated technologies to execute their scams. Banks in other regions are also dealing with data breaches of their own, such as U.K. market debut.

Fraud 196

Fraud Digital Banking Delaware Tools 196

NCR

FEBRUARY 7, 2018

Creating a strong customer experience needs to be a priority for all financial institutions in today’s environment. This is according to a new report which warned maturity levels for omni-channel efforts in this part of the world remain low, which results in customers having to deal with inconsistent experiences.

Customer Experience 49

Customer Experience Regional Meeting Strategy 49

PYMNTS

APRIL 9, 2018

With Amazon , Kroger and other large retailers in the grocery business introducing digital technology, such as mobile self-checkout, how do smaller regional grocers compete? GrocerKey primarily works with mid- to large-sized independent and regional chains. Still, Neren is focused on large independent and regional grocers.

Retail 147

Retail Regional Mobile Seattle 147

Cisco

JANUARY 10, 2023

As a change agent serving the financial services industry for over 20 years, it is a great privilege to collaborate with Bank, Insurance, and Wealth Management institutions to devise and execute digital transformation strategy, solve complex business problems, and leverage technology to strengthen business results.

Digital Strategies 173

Digital Strategies Strategy America Innovation 173

Insights on Business

NOVEMBER 19, 2018

Both fintech firms and traditional enterprises are on the brink of significant disruption as companies leverage the rapid insights generated by AI in banking to drive demonstrable outcomes in customer experience, risk management and cost efficiency. The caveat: There are winners and losers in this forward-thinking revolution.

Compliance 177

Compliance Regional blockchain Technology 177

PYMNTS

APRIL 13, 2017

Dubai is one of the fastest-growing regions in the world and has big ambitions to become a global tech hub. With comparatively less red tape in the way as compared to many other cities, Dubai is able to implement smart city-type technologies in order to continue pushing digital development in many areas. .;

blockchain 156

blockchain Regional Technology Customer Experience 156

FICO

SEPTEMBER 28, 2020

I’ll be participating in an excellent panel, “ Balancing Fraud Prevention & the Customer Experience ,” at the first virtual edition of CBA LIVE , the must-attend annual event for the retail banking industry. If that technology description sounds daunting, don’t be put off. Our panel of experts will break it down for you.

Customer Experience 59

Customer Experience Fraud Strategy Compliance 59

PYMNTS

JUNE 26, 2017

Integrated cashless and mobile payment solutions provider USA Technologies partnered with cashless hardware manufacturer Setomatic Systems to bring cashless payment options to U.S. Other payment solutions could improve the customer experience when car owners get their vehicles serviced at a dealership.

Report 150

Report Payments Meeting Tools 150

PYMNTS

JULY 6, 2018

The wallet will use Visa’s token service, and KFH Chief Retail and Private Banking Officer Waleed Khaled Mandani said to the media that the tie-up will help its customers use the newest technologies for payments on the market, according to reports.

Mobile 118

Mobile Regional America Customer Experience 118