PYMNTS

AUGUST 6, 2020

Enabling smooth payment experiences for all customers can be a tall order for merchants, especially small- to medium-sized businesses ( SMBs ) that lack the resources of their larger counterparts. Subpar experiences can cause customers to avoid doing business with merchants in the future or even abandon their transactions altogether.

Report 159

Report UX Regional Retail 159

Cisco

JANUARY 10, 2023

Whether a community bank or a credit union, regional insurer, or multi-national financial institution, cross-functional engagement with champions, key influencers and ultimate decision-makers also helps to eliminate silos inherent in the financial services industry.

Digital Strategies 173

Digital Strategies Strategy America Innovation 173

PYMNTS

FEBRUARY 22, 2019

Things aren’t so straightforward for those who create those innovations — which, as NovoPayment CEO Anabel Pérez told Karen Webster in a recent conversation, is a challenge for many banks in the Latin America (LATAM) region to fully grasp. That’s how a bank goes about offering a digital experience that isn’t just beautiful (i.e.,

Innovation 153

Innovation System Regional America 153

PYMNTS

JANUARY 7, 2021

The European Banking Authority (EBA) will begin requiring companies that provide loans in the region to follow a single definition for default this year, after it saw high variances in the ways they contend with basic banking issues, Bloomberg noted. billion ($31.3 billion) in soured debts.

Software 165

Software Chicago User Experience Online 165

PYMNTS

MARCH 24, 2020

The answers, as Payrix has discovered, may differ depending on whether a merchant customer is looking at payments from a monetization perspective or whether they are focused on payments from a customer experience standpoint. Consider the case of Uber, where, as Butler said, payments themselves are part of the product.

Innovation 141

Innovation Payments Software Customer Experience 141

PYMNTS

SEPTEMBER 4, 2018

billion to the region. As the bank hones in on offering a unified customer experience through both digital and physical channels, it will roll out digital banking capabilities for the first time. With the launch, the company seeks to focus on Kenya, Uganda, Rwanda and Tanzania. Already, the company transfers more than $1.6

User Experience 100

User Experience Customer Experience Regional Digital Banking 100

PYMNTS

JULY 5, 2017

Every brand is going through some type of digital transformation, and there is even greater need now to understand and meet the needs of companies redefining their customer experiences. Applause is massively expanding into helping top enterprises and brands perfect their digital experiences.

Innovation 121

Innovation Customer Experience Mobile Security 121

NCR

APRIL 16, 2018

Like many regions across the globe, the Gulf is currently going through a period of change in the banking industry, which is presenting challenges for local institutions but also creating opportunity. Consumer demands for the levels of speed, convenience and user-friendliness that digital banking can offer have never been higher.

Digital Banking 49

Digital Banking Regional Customer Experience Industry 49

FICO

DECEMBER 2, 2020

While there is still some way to go for banks in SE Asia when it comes to utilizing real-time digital identity capture and verification, they are out in front of some other regions. Many types of account openings still rely on verifying identity separately through physical challenges. eKYC Malaysia – digital transformation success.

Survey 72

Survey Regional Compliance Fraud 72

NCR

APRIL 6, 2016

Banks around the world now have an excellent opportunity to create new business, increase loyalty, improve customer experience and mitigate risk using the vetted identity information they have worked so hard to build. For instance, in the Scandinavian region banks have been selling authentication services to third parties for years.

Customer Experience 40

Customer Experience Online System User Experience 40

FICO

APRIL 19, 2018

We have seen remarkable changes in banking in the last two years as lenders accelerate their digital transformation and reinvent the customer experience,” said Tim VanTassel, vice president of FICO's credit lifecycle business line. FICO ® World 2018 runs through April 19 in Miami Beach, Florida.

Miami 40

Miami Analytics Florida Management 40

NCR

SEPTEMBER 5, 2017

Providing a frictionless redemption experience should also be a top priority for loyalty program operators. 46 percent of loyalty program members in the US say they’d appreciate a simpler user experience when redeeming rewards. For consumers, simplifying the user experience also means making payment easier.

How To 45

How To User Experience US Analysis 45

FICO

MARCH 6, 2020

Technology has the power to significantly improve compliance efficiency, reduce costs, add brand value, and increase the customer experience. In a recent survey of 100 banks across 10 countries conducted by Ovum, the majority of banks across all regions surveyed said they plan to converge their fraud and financial crime operations.

Compliance 81

Compliance Technology Fraud Analytics 81

Fintech Labs Insights

JANUARY 19, 2017

There are few challenges greater for FI than turning massive amounts of customer data into valuable insights on how to serve those customers better. “Everybody today seems to be focused on customer experience, and giving your customers whatever they want. Finovate: Who are your primary customers?

Data 12

Data Customer Experience User Experience System 12

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience.

Customer Experience 127

Customer Experience Fintech Regional Cards 127

PYMNTS

JULY 16, 2019

Silicon Valley’s Ondot Systems has developed a new cloud service for debit and credit card issuers that offers a great user experience while also being fast, easy and accessible, Ondot said in a press release.

Innovation 128

Innovation Compliance User Experience Cards 128

CB Insights

MAY 15, 2019

The lab aims to improve banking through better uses of technology and has a serious focus on customer participation as the best way to find solutions. It is also looking at integrating banking solutions into wearables and how the internet of things (IoT) could improve the customer experience. FIS Global — FIS Innovation Lab.

Innovation 78

Innovation blockchain Technology Groups 78

Gonzobanker

DECEMBER 19, 2016

Mergerama Region of the Year – The Midwest: Huntington-First Merit, Chemical-Talmer, Old National-Anchor … the list goes on. Or the need to take market share in a slowest growth region? Banks with enough scale want the ability to customize mobile apps and meld them into their work flows and customer experience.

Utah 60

Utah System Marketing Community 60

Gonzobanker

DECEMBER 19, 2016

Mergerama Region of the Year – The Midwest: Huntington-First Merit, Chemical-Talmer, Old National-Anchor … the list goes on. Or the need to take market share in a slowest growth region? Banks with enough scale want the ability to customize mobile apps and meld them into their work flows and customer experience.

Utah 60

Utah System Marketing Community 60