Perficient

AUGUST 3, 2023

Generative AI ingests data and understands guidelines incredibly well; therefore, businesses across industries are jumping to take advantage of all the possible ways the tool can help save them money and create elevated, uber-personalized customer experiences.

Industry 83

Industry Risk Management Customer Experience Fraud 83

PYMNTS

JULY 1, 2019

This means banks must make security an engaging part of their customer experiences rather than a clunky friction point, and many are doing so by turning to AI and biometric authentication tools. While passwords are often arbitrary and static, biometric authentication methods are based on customers’ personal data.

Customer Experience 187

Customer Experience Tools Fraud Security 187

Perficient

OCTOBER 7, 2021

In less than 60 days, the CFPB Regulation F requirements take effect. In simple terms, it means collectors can: Make seven call attempts within a seven-day period. Make one call within a week of speaking with the “right party.”.

Regulation 294

Regulation social media Strategy Technology 294

Bank Innovation

APRIL 16, 2020

EST, Bank Innovation will host a Zoom meeting for subscribers titled “Regulators’ and Financial Institutions’ Pandemic Responses: What Do We Know, What Can We Know, and When Can We Know It?” On Tuesday at 12 p.m.

Meeting 273

Meeting Regulation Innovation Fintech 273

Accenture: Banking

MARCH 20, 2017

In the new world of digital payments, many technology developments are driven by customer experiences. Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Read the full report.

Customer Experience 156

Customer Experience Payments User Experience Innovation 156

Accenture: Banking

MARCH 20, 2017

In the new world of digital payments, many technology developments are driven by customer experiences. Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Read the full report.

Customer Experience 153

Customer Experience Payments User Experience Innovation 153

ATM Marketplace

OCTOBER 17, 2024

A panel at the Bank Customer Experience Summit analyzed banking regulations and how banks can comply without sacrificing the customer experience.

Regulation 133

Regulation Customer Experience 133

Accenture: Banking

AUGUST 5, 2015

A convergence of new customer behaviors, technologies, competitors and regulations will require issuers, acquirers and processors to review their overall card strategy to align the customer. Every executive can see the extent to which digital is changing the card business. Read more.

Customer Experience 150

Customer Experience Cards Operations Strategy 150

Perficient

JULY 15, 2020

It affects decision making on everyday basis which does not let these enterprises provide value to their customers in an efficient manner. We at Perficient leverage Customer Experience Mapping the most. What is Phase 0 in terms of Customer Experience Mapping for our customers?

Data 497

Data Customer Experience Analytics Industry 497

ATM Marketplace

AUGUST 13, 2024

The Bank Customer Experience Summit held in Charlotte, North Carolina from Sept. 9 to 11 will look at this topic in depth during a panel entitled, "How to meet banking regulations while delivering impactful CX."

North Carolina 127

North Carolina Meeting Regulation Charlotte 127

Perficient

FEBRUARY 12, 2025

The industry faces numerous challenges, including protecting sensitive data, navigating evolving regulations, and outdated legacy systems. To harness AIs potential effectively, its essential to develop a strategy that considers payment regulations to ensure consumer protection , data privacy , and ethical use of AI.

Trends 221

Trends Payments Compliance blockchain 221

Bank Innovation

DECEMBER 31, 2019

With the start of the new year, banks and fintech companies that do business in California will need to grapple with the new California Consumer Privacy Act (CCPA), which goes into effect Wednesday.

Data 307

Data California Regulation Fintech 307

PYMNTS

JANUARY 18, 2018

Regulation has undoubtedly acted as a catalyst to major financial services trends in areas like small business (SMB) lending, faster payments and, most recently, open banking and collaboration with FinTechs. According to the results, banks argue that innovation, not just regulation, is behind the wheel of progress. Optimism Up.

Regulation 156

Regulation Innovation Fintech Marketing 156

Perficient

MARCH 17, 2025

This integration not only enhances customer experience but also opens new revenue streams and market opportunities for financial institutions. Investing in advanced technologies will help identify potential risks and ensure compliance with evolving regulations.

Trends 221

Trends Analytics Compliance Strategy 221

Perficient

AUGUST 23, 2021

So, how does an insurance provider respond to this trend and the increasing number of regulations around data privacy (think GDPR or CCPA)? Customers have demonstrated a willingness to share data in return for mutual benefit, but firms must manage data carefully to avoid turning this asset into a liability. by the middle of the 2020s.

Data 508

Data Analytics Trends Fraud 508

Bank Innovation

JANUARY 3, 2020

Welcome to the latest episode of our Weekly Wrap video series, for the week ending Friday, January 3, 2019.

Video 243

Video Regulation California Data 243

Perficient

FEBRUARY 4, 2021

While there are no specific technical requirements, the Department of Justice states, “…The absence of a specific regulation does not serve as a basis for noncompliance with a statute’s requirements”. In lieu of a specific regulation, adoption of the WCAG has become a best practice in ensuring accessible web sites.

UX 531

UX Guidelines Compliance Study 531

South State Correspondent

APRIL 1, 2025

The expanded format provides more opportunity to run astray of regulations. Customer Adoption: Convincing customers to switch from SMS to RCS can be challenging, as it requires changes in user behavior and preferences. Rich communication services will serve banks well by dramatically boosting engagement.

Marketing 195

Marketing Security Analytics User Experience 195

PYMNTS

JANUARY 14, 2020

Lior Cohen, senior director of cloud security products and solutions at cybersecurity firm Fortinet , recently told PYMNTS why the digitization initiatives many payment service providers undergo in the name of better customer experience can exacerbate security risks. Greater Security Without Compromising UX.

User Experience 253

User Experience Security Payments Compliance 253

PYMNTS

DECEMBER 17, 2020

Fraud protection specialist Kount and Philadelphia-based payments platform FreedomPay are teaming up to offer “an integrated, complete solution to enable international expansion with fraud-free payments and frictionless customer” experiences. Before, they were limited to one or two areas. Today, they’re pretty much everywhere.”.

Fraud 174

Fraud Payments Philadelphia social media 174

CFPB Monitor

SEPTEMBER 22, 2022

The public comment period for the notice of proposed rulemaking (“NPRM”) regarding the Motor Vehicle Dealers Trade Regulation Rule (the “Rule”) closed on September 15, 2022 after the FTC declined in August to extend it.

Regulation 148

Regulation Groups Retail Customer Experience 148

BankInovation

MARCH 25, 2021

The pandemic shift to digital onboarding that increasingly uses intelligent automation will provide banks with cost savings of over $460 million over five years, and improve customer experience.

Regulation 91

Regulation Technology Customer Experience Study 91

The Paypers

APRIL 10, 2025

Kenya has announced its plans to regulate digital assets with the introduction of a new crypto bill, aimed at optimising customer experience.

Regulation 69

Regulation Customer Experience 69

Bank Innovation

JANUARY 31, 2020

This week, the Consumer Financial Protection Bureau filed suit against Citizens Bank, alleging violations of the Truth in Lending Act (TILA), including implementing Regulation Z and the Credit Card Accountability Responsibility and Disclosure Act.

Cards 259

Cards Lending Regulation Management 259

Perficient

JANUARY 25, 2021

In 2020, we saw lockdowns, tight regulations, and sadly, business closures. CIO Review states, “Digital transformation trends have been increased by 5.3 years, while experts predict global digital transformation investment will nearly double between now and 2023.”. A lot of progress has been made, especially on a global scale.

Trends 340

Trends Regulation Innovation Company 340

PYMNTS

MAY 1, 2020

Open banking developments were impacting customers’ interactions with their banks before the COVID-19 pandemic. Financial institutions (FIs) and regulators in Singapore, the E.U. The EU’s PSD2 and GDPR regulations were passed in 2018 and designed with a primary focus on interoperability between open banking systems around the world.

Innovation 245

Innovation Regulation Digital Banking Security 245

PYMNTS

DECEMBER 27, 2018

While there are a few driving trends he predicts for the new year, they all have one thing in common, he said: customer service. “With the digitization of payments, small business customers of banks are demanding a strong customer experience. Firstly, regulators driving Open Banking or Open Data (e.g.

Customer Experience 191

Customer Experience Survey Trends Data 191

Perficient

JUNE 1, 2023

We also enable clients to use Writer’s snippets to follow strict compliance regulations and efficiently include disclosures in their Sales and Marketing. Enhance customer trust and minimize potential risks by establishing a centralized and reliable platform for regulatory disclosures, ensuring transparency.

Compliance 251

Compliance Industry Regulation Data 251

PYMNTS

JANUARY 11, 2021

Prudential Regulation Authority (PRA) and the Financial Conduct Authority (FCA). customers expect from their everyday primary bank account.” . customers expect from their everyday primary bank account.” . British challenger bank Revolut has submitted a banking license application to the U.K. 11) that having a U.K.

cryptocurrency 216

cryptocurrency Leadership Bitcoin Fintech 216

PYMNTS

SEPTEMBER 4, 2020

Since January, the European Central Bank (ECB), which oversees the biggest European Union lenders, has eased regulations to encourage mergers and reduced the capital requirements for such transactions, the news service reported. Regulators say consolidation in the banking sector would lower costs, improving efficiency and boost profits.

New York 188

New York Regulation Customer Experience Report 188

PYMNTS

MAY 14, 2020

American Express is teaming up with Invoiced to help customers with an exclusive offer for 40 percent off an Invoiced subscription for the first two years. In a press release, American Express said it is committed to helping the digitization of B2B payments, still oft-regulated to paper and which end up being time-consuming and inefficient.

Customer Experience 241

Customer Experience Study Payments Regulation 241

PYMNTS

APRIL 10, 2020

So, if an insurance company does not invest in the customer experience of the claim, like during the claim flow, that is going to come back to them,” she said. That means firms must make sure that disbursements and all other customer experiences can be accessed on multiple channels — including mobile.

Mobile 198

Mobile Technology social media Customer Experience 198

Perficient

FEBRUARY 29, 2024

As new regulations come into play, embedded lending is becoming increasingly prevalent, highlighting the need for banks to leverage data analytics and automation effectively while ensuring compliance with regulatory standards. Offering customized loyalty programs that stand out from competitors.

Trends 221

Trends Industry Analytics Compliance 221

Abrigo

SEPTEMBER 2, 2020

Without the ability to have face-to-face branch interactions due to the coronavirus, it became imperative for financial institutions to serve customers effectively through digital channels. See how digitization can improve customer experiences. BSA Rules and Regulation. learn more. Lending & Credit Risk. SBA Lending.

Lending 259

Lending Community San Antonio Survey 259

PYMNTS

OCTOBER 8, 2020

Finastra unveiled Fusion Payments To Go , which the firm says decreases the expense and risk of keeping legacy infrastructure in adherence with regulations and evolving market initiatives. Fusion Reveals Payments Platform Banks. Europe and South Africa.

Innovation 301

Innovation Technology Fintech Payments 301

PYMNTS

DECEMBER 14, 2018

In this month’s Deep Dive, PYMNTS examines how data can improve customers’ experiences, and how regulations can keep their data safe. Regulators across markets realize the data risks that consumers face, and rules and regulations are in place to ensure that data is handled sensitively. More Data, More Innovation.

Payments 180

Payments Regulation Data Security 180

Perficient

DECEMBER 22, 2023

This mitigates the risk of customer service representatives providing incorrect information and ensures compliance with regulatory disclosures, ultimately enhancing the overall customer experience while reducing costs.

Risk Management 221

Risk Management Compliance Fraud Operations 221