Bank Innovation

JANUARY 13, 2020

Alvaro Teixeira, executive vice president and head of customer value management at HSBC Bank USA, will attend Bank Innovation Ignite this March 2-3 in Seattle. Teixeira is speaking at the Ignite Ideas session, in which financial industry leaders will highlight case studies.

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Innovation Case Study Seattle Study 221

Bank Innovation

JANUARY 23, 2020

Bank Innovation has hand-selected 10 companies to participate in its DEMOvation Challenge at Bank Innovation Ignite, which runs from March 2-3 in Seattle. The companies focus on a variety of use cases including customer acquisition, loan underwriting technology, conversational AI, fraud prevention, and other digital capabilities.

Innovation 221

Innovation Seattle Fraud Technology 221

PYMNTS

AUGUST 6, 2020

The pilot will be introduced in the Seattle, Washington area, the company said, and will let customers use their mobile phones to pay in a seamless manner. Kroger Senior Director of Payments Kathy Hanna said the innovation is intended to improve the customer experience.

Mobile 217

Mobile Seattle Samsung Washington 217

PYMNTS

JUNE 27, 2017

Over the course of the last few years, eCommerce has sprung up and put the brick-and-mortar side of the retail industry on notice. With the opening of the Amazon Go grocery store and bookstore in Seattle, Amazon is breathing innovation into the stodgy brick-and-mortar experience. Increasing customer loyalty — 50 percent.

Boston 155

Boston Retail Customer Experience Seattle 155

PYMNTS

JULY 13, 2020

From telehealth to new financing options for patient treatments to big retailers like Walmart , Walgreens and CVS mashing up retail with healthcare, everyone from startups to incumbents are using the pandemic as an opportunity to disrupt — and reinvent — healthcare. Here’s a look at some of the latest developments. We’re in healthcare.

Retail 219

Retail Innovation Online Seattle 219

PYMNTS

APRIL 22, 2016

It’s difficult to determine how one could manipulate one’s fingers to represent a retail store while cantillating that paraphrased nursery rhyme (not a lot of them have steeples, to begin with), but it would be a fitting depiction of the current situation that has befallen major retail chains recently.

Retail 100

Retail Online Seattle Customer Experience 100

PYMNTS

APRIL 19, 2018

Wendy’s , for example, planned to roll out self-ordering kiosks at about 1,000 of its retail locations by the end of 2017 in an attempt to both lure younger customers and to battle long lines at peak dining hours. They are also trying to enhance the customer experience. Younger customers prefer to use a kiosk.”.

Retail 102

Retail eBook Customer Experience Ohio 102

PYMNTS

JUNE 26, 2017

Last week the greater Seattle area learned it will soon have access to its very own “dual-concept” Williams Sonoma store. Home furnishings make up one new area of focus, and an in-store experience built around education and exclusive access to a unique marketplace of goods constitutes another. percent to $1.1

Seattle 109

Seattle Branding Retail Customer Experience 109

PYMNTS

MARCH 22, 2019

This next chapter empowers us to keep our focus on delivering that excellent customer experience at much larger scale and in more convenient and inspirational ways,” Tynan said in an announcement at the time of the investment. The coffee chain, which operates in 78 global markets, opened its first store in Seattle in the 1970s.

DC 109

DC Retail Maryland Fort Worth 109

PYMNTS

OCTOBER 22, 2020

Seattle-based Amazon has hooked up with a small business to sue 11 individuals, alleging that they counterfeited J.L. Childress ’ products — including travel bags for car seats and strollers — and then offered them for sale on the retail giant’s marketplace.

Seattle 145

Seattle Branding Washington California 145

PYMNTS

APRIL 9, 2018

With Amazon , Kroger and other large retailers in the grocery business introducing digital technology, such as mobile self-checkout, how do smaller regional grocers compete? In all, the company offers several modules that retailers can use depending on their needs. But some larger retailers have made a big digital push.

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Retail Regional Mobile Seattle 147

PYMNTS

FEBRUARY 27, 2020

The announcement came before Amazon’s grand opening of its first cashierless grocery store in Seattle. Many other retailers are trying cashierless checkout systems, including Sam’s Club, Kroger and 50 Meijer stores in the Midwest. It enables [retailers] to focus more on customer interaction and helping shoppers.”.

Retail 136

Retail Seattle Mobile Samsung 136

PYMNTS

AUGUST 7, 2020

According to Vox Media’s Recode , Walmart is close to unveiling the service, but it’s unclear whether the retailer has set a new deadline for the subscription program. That Amazon is holding its 48-hour sale despite the pandemic underscores the intense competition in the country’s online retail sector,” says Bloomberg.

Video 181

Video Retail Seattle United States 181

PYMNTS

MARCH 29, 2017

The online retail giant announced that AmazonFresh is getting a physical pickup option , starting with two brick-and-mortar locations in Seattle, Washington. Once open to the public, customers can order groceries online and retrieve them up from pickup locations.

Seattle 100

Seattle Washington ATM Video 100

PYMNTS

JULY 30, 2019

Our fully compliant solution allows businesses to feature a state-of-the-art retail customer experience for both in-store and delivery, while also providing in-depth business analytics and increased revenues for businesses.”. billion by 2020 — the industry is largely cash-based.

Mobile 130

Mobile Nevada Oklahoma Arizona 130

PYMNTS

JULY 18, 2018

“Pop-In@Nordstrom is all about introducing our customers to the best of what’s out there, and we are excited to partner with a like-minded brand like Casper that leads with innovation and a strong customer experience.”.

Los Angeles 100

Los Angeles Seattle Texas Washington 100

PYMNTS

MARCH 12, 2019

“It’s proven to be a lot harder to stitch together what people are doing online, and marrying that to their in-store experience, but I am optimistic that we have hit a breakthrough moment.”. As he explained, merchants attempt to steer customers to online and offline shopping, perhaps even leveraging both conduits in the same transaction.

Los Angeles 183

Los Angeles Online Data Retail 183

PYMNTS

DECEMBER 21, 2016

“Our ecosystem of digital propositions for the customer … all operate together as a platform, and it’s that platform that really separates us from the rest of the retail world, which has struggled to be more than bricks and mortar. It’s been a busy few months for the Seattle-based retailer.

Seattle 100

Seattle Retail Video Customer Experience 100

PYMNTS

DECEMBER 19, 2016

According to consumer experience analytics company ForeSee’s recently released ForeSee Experience Index (FXI), an annual survey of over 40,000 holiday shoppers measuring online, mobile and in-store experiences with the top 100 brands in the U.S., Amazon is, somewhat unsurprisingly, out on top of the pile.

Survey 100

Survey Seattle Customer Experience Retail 100

PYMNTS

OCTOBER 11, 2016

That’s how Dan Charron , EVP and Head of Global Business Solutions for First Data , sees it and how he describes the latest rollout of its commerce technology solution at CenturyLink Field Event Center and CenturyLink Field, home of the Seattle Seahawks , aimed at taking the fan experience to the next level. Empowered By Data.

Payments 100

Payments Seattle Software Customer Experience 100

PYMNTS

MAY 9, 2018

Amazon said in the press release that Amazon Experience Centers feature the latest products and experiences created by Amazon experts, who are employees specifically trained on the latest technology. The eCommerce retailer said customers have rated Amazon’s experts at 4.9 out of 5 stars. with more to follow.

Los Angeles 100

Los Angeles San Francisco Miami Dallas 100

PYMNTS

JANUARY 15, 2019

In 2005, Amazon forever set the stage for new expectations of how much eCommerce deliveries will cost and when items will arrive when the retailer rolled out its Prime membership program, which gave customers two-day shipping regardless of order size.

Los Angeles 129

Los Angeles America Denver Retail 129

PYMNTS

JANUARY 8, 2019

The retailer plans to pilot technology products using Microsoft’s Azure platform at two stores, one in Ohio and one in Washington. Kroger is seeking to bring new customer experiences to market faster, drive personalization with insights and help store associates become more productive. billion private-brand products in 2016.

Technology 109

Technology Arizona Customer Experience Innovation 109

PYMNTS

APRIL 10, 2017

Better merchandising, more personalized experiences, high-tech upgrades, order ahead, buy online/pick-up in store, retail events, mood lighting, robots — there are innumerable whiz bang ideas for building the customer experience of the future. I think that … many existing retailers are going to start changing.

Online 100

Online Retail Customer Experience Seattle 100

PYMNTS

FEBRUARY 26, 2018

Consumers don’t have to be Amazon Prime members (or Seattle-area residents living near the first Amazon Go markets) to have a checkout-free grocery experience. One notable difference, of course, is that Amazon’s cashier-free experience only works in Amazon Go stores.

Seattle 100

Seattle America Retail Customer Experience 100

PYMNTS

SEPTEMBER 14, 2018

The world’s largest retailer announced it has acquired the crowdsourced, on-demand delivery marketplace Cornershop for $225 million. The business currently offers on-demand delivery from supermarkets, pharmacies and specialty food retailers in Mexico and Chile, which will continue following the deal’s close, Walmart says.

Metro 122

Metro New York City Nashville Oklahoma 122

CB Insights

JANUARY 24, 2018

With household retail names like Radio Shack and Toy “R” Us seeing a spate of bankruptcies and closures over the past few years, it seems the long-predicted “retail apocalypse” has arrived. Alibaba, meanwhile, has publicly announced a strategy to combine online and offline commerce, dubbed “new retail.”

Retail 65

Retail Online US Technology 65

PYMNTS

JULY 28, 2017

Still, with Amazon’s big moves stacking on top of bigger moves this summer, it might have been easy to believe that a thousand was all the eCommerce retailer knew how to bat. So, I saw firsthand the customer experience, I think, that’s what we’re seeing as a benefit to the physical stores right now.”

Video 109

Video Retail Seattle Customer Experience 109

PYMNTS

JULY 19, 2019

Now, in fairness, if there was ever a day when Amazon would run the retail table, it would likely be on the shopping holiday they invented. But as big as Prime Day was across all of retail, it wasn’t the only thing happening in the ongoing race. Everyone else – including Taylor Swift – was just a player in it.

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Branding Retail Customer Experience social media 122

CB Insights

FEBRUARY 13, 2020

Despite competing efforts from PayPal and others, the customer experience for businesses wanting to accept payments online can still involve difficult onboarding, complex integrations, and challenges around supporting multiple payment options. Source: Stripe. Stripe’s business strategy: How the $35B unicorn sets itself apart.

Online 98

Online Company Retail Payments 98

PYMNTS

JULY 12, 2018

As of Q2 2018, 95 percent of American consumers had encountered at least one form of self-service retail, and 49 percent used them on a weekly basis at the supermarket, according to the PYMNTS Self-Service Kiosk Report. Orders can be customized just as they would in the store, and there is even a picture of the barista working on the coffee.

Chicago 103

Chicago Nashville Mobile Examples 103

PYMNTS

DECEMBER 19, 2019

Later, as a businessperson, he wondered if that experience could be modernized, scaled and brought to the masses. That idea led him to found Get the Gallery , which, as an early-stage Denver startup, focuses on improving the customer experience as well as the user experience on its website.

Denver 131

Denver San Diego Colorado Nashville 131

CB Insights

AUGUST 10, 2017

Carmeli is CEO & Founder of Deliv, a same-day delivery solution that bridges the “last mile gap” between retailers and their customers. The Seattle-based company’s average ship time has decreased 1.5 The Seattle-based company’s average ship time has decreased 1.5 Consumers want convenience.

Retail 46

Retail National Seattle Examples 46

PYMNTS

FEBRUARY 23, 2018

“By expanding capacity at peak, we now have the ability to offer Mobile Order and Pay to our non-rewards customers.”. Already, a cashless store concept is already up and running in a Seattle pilot. But there are no official reports on its next planned expansion. Subway’s $10.8 Burger King’s $9.3 Market Differentiation.

Online 101

Online US Payments Mobile 101

PYMNTS

MAY 22, 2017

Experiences of the type that Canning is now able to have at a “nameless” coffee shop that he happens to patronize day-in and day-out. But that “nameless Seattle-based coffee shop” he goes to every morning makes it easy to make and pay for his order online and then pick up said order as he is driving by — all seamless, all friction free.

Online 111

Online Mobile Security Retail 111

CB Insights

JUNE 5, 2019

Seattle-based Axon AI (fka Taser International), which is focused on developing technology for law enforcement, is reportedly looking to add facial recognition tech to its software products. Food and beverage brands are offering a personalized experience by recognizing customers. Retail giants track faces to combat theft.

Technology 78

Technology US Company Security 78

CB Insights

APRIL 10, 2019

From creating checkout-free retail stores to eliminating concert tickets, here are 16 industries that are starting to transform with facial recognition technology. Linking facial recognition to personalization for shoppers presents a big opportunity in retail. Law Enforcement. Food & Beverage.

Industry 78

Industry Examples Security Technology 78