Bank Innovation

FEBRUARY 5, 2020

As consumers increasingly expect to complete bank interactions online, a survey commissioned by Lightico indicates that creating end-to-end digital journeys continues to be a struggle for many banks.

Survey 221

Survey Digital Banking Online Company 221

PYMNTS

NOVEMBER 10, 2016

WBR Digital and eTail just released a new benchmarking report on retail omnichannel adoption. The report is based on the responses of 98 executives from multiple sectors — specialty retail, stand apparel, high-end fashion and more — who are all leaders in either multichannel, pure-play, in-store only or other types of retail.

Retail 175

Retail Report Strategy Customer Experience 175

PYMNTS

SEPTEMBER 21, 2020

percent of respondents in an early March survey said they were using their mobile devices to shop more often. The following Deep Dive explores these changes, how they are pushing retailers toward offering omnichannel experiences and what this means for the future of commerce. The rise of omnichannel . The mobile linchpin .

Retail 243

Retail Online social media Mobile 243

Bank Innovation

JULY 8, 2019

Survey after survey tells us that customers continue to value their experience at the branch. Perhaps it is because humans reassure them. A handshake,

Customer Experience 150

Customer Experience Survey US Retail 150

Perficient

JULY 15, 2020

Various Enterprise clients across different verticals like Healthcare, High tech, Financial Services, Retail, Manufacturing, and Supply Chain etc. It affects decision making on everyday basis which does not let these enterprises provide value to their customers in an efficient manner. can leverage the Modern Data Platform approach.

Data 497

Data Customer Experience Analytics Industry 497

Celent Banking

SEPTEMBER 30, 2015

Customer Stories. Experience Recovery. These are a handful of the topics discussed at this week’s Customer Experience for Financial Services (CXFS) Conference, organized by Worldwide Business Research in Charlotte, NC. This enables firms to mine and analyze the data to inform customer-centric innovation.

Customer Experience 100

Customer Experience social media Charlotte Conference 100

Perficient

JUNE 19, 2020

In our last post , we talked about how curbside pickup or “click and collect” is expected to remain a popular channel for retailers to connect with their customers in a post-COVID-19 environment. The Customer Experience. Getting More Out of Flex.

Retail 369

Retail Customer Experience Management System 369

PYMNTS

NOVEMBER 9, 2018

It’s not your father’s customer loyalty anymore. Still, it’s striking — or, perhaps, significantly hopeful, in a retail sense — that 65.4 percent of retailers have said they innovate to improve customer loyalty. Woe to the merchant that fails to respect that. Times have changed,” he told Webster.

Innovation 174

Innovation Retail Maine Security 174

PYMNTS

OCTOBER 24, 2019

A new survey has found that the biggest obstacles hindering online retailers from doing business abroad is fraud prevention, and currency and payment processing. In fact, North America’s top 1000 eRetailers have sold $143 billion worth of goods to customers outside the U.S.,

Survey 101

Survey Fraud Retail Online 101

PYMNTS

MAY 28, 2020

But when it comes to the digital customer experience, retailers are playing catch-up. The issue is critical as retailers either move online or put more effort behind their eCommerce capabilities. But a new survey shows a new urgency. The customer experience online has dozens of critical elements.

Retail 144

Retail Customer Experience social media User Experience 144

PYMNTS

DECEMBER 22, 2020

It's no secret that restaurants have been hurting since the pandemic caused a seismic, almost-overnight shift in their customer engagement strategies. QSRs are also facing lingering challenges that began before the pandemic, with one survey noting that the 2008 recession took a toll on the space and prompted a period of less robust growth.

Customer Experience 162

Customer Experience Tools New York Strategy 162

PYMNTS

NOVEMBER 24, 2020

Sixty-two percent of consumers say they prefer onboarding experiences that put security first and speed second, but this does not mean that businesses and banks can sacrifice the seamless service to which their customers are accustomed. It also found that just 16 percent of U.S.

Online 272

Online Report Customer Experience Analytics 272

PYMNTS

FEBRUARY 27, 2019

A new survey found that Costco Wholesale has beat out Amazon in customer satisfaction. The annual American Customer Satisfaction Index (ACSI) survey shows that, after taking the top spot in customer satisfaction in the eCommerce space since 2010, Amazon dropped 4 percent to an ACSI score of 82 (out of 100), while Costco scored an 83.

Survey 129

Survey Retail Apple Branding 129

Perficient

AUGUST 2, 2024

Modern Application Development Services Forrester defines MAD service providers as: “Service providers that work collaboratively with their clients to cocreate custom modern applications and, in parallel, assist them in the transformation and modernization of their software development capabilities and organization.”

America 450

America Report Technology Software 450

PYMNTS

JULY 21, 2017

No longer are retailers working with marketers to figure out a way to mass market products and services. With the advent of connected devices in the palm of almost every consumer’s hand, the retail ecosystem has certainly seen a shift. Through this omnichannel experience, retailers have more ways to connect with consumers.

Retail 137

Retail social media Customer Experience Boston 137

PYMNTS

MAY 25, 2020

While it’s clear that the digital shift will stick in the retail ecosystem, other elements of the landscape are harder to predict. The reason cuts right through Amazon’s strikezone: The company has always been about the customer experience and customer satisfaction. For instance, it will not buy JCPenney. Be Like Nike.

Retail 161

Retail Strategy Training Customer Experience 161

PYMNTS

MARCH 14, 2017

While brick-and-mortar retail can’t always compete with the flexibility and relative ease that eCommerce experiences can offer, some retailers are beginning to bring back lost foot traffic with improved in-store experiences with a focus on customization and personalization. Here are some of the key findings.

Retail 108

Retail Survey Millennials Customer Experience 108

PYMNTS

APRIL 30, 2019

According to Will Byrne, CEO of Worldnet Payments , the kiosks and smart shelves that are gaining traction across any number of commerce and retail settings may even shift the employment picture a bit. The Changing Retail Footprint. As unattended retail notches an increasing footprint, said Byrne, other use cases will also emerge.

Retail 138

Retail Data Operations Payments 138

Perficient

JULY 11, 2022

Buy now, pay later (BNPL) is a type of point-of-sale installment loan that partners with retailers to allow consumers to pay for their purchases in multiple equal payments. When online shopping, if a retailer has a partnership with a BNPL platform, the customer can choose it as their payment method when placing their order at checkout.

Fintech 474

Fintech Trends Apple South Dakota 474

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 71

Customer Experience Retail San Diego Study 71

PYMNTS

JANUARY 10, 2017

New research from Samsung Electronics France revealed that more physical stores in France are opting for digital screens to help enhance the customer experience. According to the study, 60 percent of the 301 physical retailers surveyed said they already has used display screens in-store and another 15 percent expressed plans to do so.

Retail 100

Retail Customer Experience Samsung Study 100

PYMNTS

JUNE 6, 2017

The retail industry is in the midst of an evolution in the way it does business. Thanks to connected technology, consumers’ expectations on the retail experience have changed. As a result, it’s important that merchants refocus their efforts on enhancing the customer experience to achieve retention and maintain loyalty.

Study 100

Study Retail Austin Customer Experience 100

PYMNTS

DECEMBER 27, 2018

While there are a few driving trends he predicts for the new year, they all have one thing in common, he said: customer service. “With the digitization of payments, small business customers of banks are demanding a strong customer experience. Read what he had to say below.

Customer Experience 191

Customer Experience Survey Trends Data 191

Accenture

APRIL 30, 2019

Like this runaway horse, retail banks are now finding that rapidly evolving customer needs and changing expectations are setting the pace for the evolution of the business. Pioneers , for instance, look like the ideal customers for a modern digital bank. ” The rider yells back, “I don’t know. Ask the horse!”

Survey 156

Survey Marketing Groups Study 156

PYMNTS

JANUARY 27, 2021

The PYMNTS survey also showed that 22 percent of patients who described themselves as “very” or “extremely” loyal to their healthcare providers would choose a new physician that offered better digital healthcare management tools, such as digital appointment reminders.

Payments 263

Payments Data Survey Report 263

PYMNTS

DECEMBER 30, 2016

This year has been big for retail — big on change, innovation and some surprises along the way. Consumers flocked to online and mobile commerce , robots rose in food and consumer goods , and brick-and-mortar stayed relevant with retail experimentation — pop – ups , flash sales , store-in-store and showrooms.

Retail 123

Retail Online Customer Experience Trends 123

FICO

MARCH 9, 2022

The rapid rise of scams and other crimes, as well as the increasingly diverse methods used by fraudsters, has only increased the pressure for banks to protect customers from scammers and detect early signs of fraudulent behaviour. This view is also held by bank and card customers around the globe (72%). by Matt Cox.

Customer Experience 59

Customer Experience Survey Fraud Cards 59

PYMNTS

JANUARY 15, 2019

The team at my Mystore-E believes they can solve that problem, with an AI tool called Tore-E that is specifically designed for retail environments. Our goal is to create a personalized shopping experience that benefits retail stores, while also catering to the customers’ wants, needs and style preferences.”.

Retail 124

Retail Ohio Tools Data 124

PYMNTS

JUNE 15, 2020

Webrooming, before the pandemic, was a full-on retailing trend. But as the pandemic-driven digital shift gains traction, retailers have to be wondering if consumers will use websites to comparison shop for brick-and-mortar retail (webrooming) or whether they’ll go back to shopping retail to order online (showrooming).

Retail 175

Retail Survey Comparison Online 175

PYMNTS

SEPTEMBER 19, 2017

In data that will likely surprise anyone who has avidly watched retail over the last few years, the market is trending strongly toward same-day delivery. According to the “2017 Digital Commerce Benchmark Survey,” conducted by Boston Retail Partners (BRP), some 65 percent of retailers will offer same-day delivery within the next two years.

Retail 101

Retail Boston Study Branding 101

PYMNTS

SEPTEMBER 9, 2020

But the challenge for retailers now is deciding what to do next, Amazon Pay Chief Marketing Officer Kelly Wenzel told Karen Webster in a recent conversation. Wenzel told Webster that what retailers need to think about is those things that actually aren’t going to change in an environment where it feels like everything is changing.

Branding 220

Branding Online Retail social media 220

PYMNTS

JANUARY 13, 2021

The prevalence of online commerce opens new doors for digital fraud, however, both from career fraudsters and opportunistic customers. Phishing scams were on the rise all year, while a survey of online shoppers found that 40.3 The onus thus falls on retailers to protect their customers, which said customers agree with wholeheartedly.

Fraud 189

Fraud Analytics Data Retail 189

Bank Innovation

JANUARY 2, 2020

Gartner’s Digital IQ Index for 2019 surveyed 80 banking and financial brands, including national banks, regional banks, online banks and fintech startups. It examined 1,200 data […].

Regional 273

Regional Study Survey National 273

PYMNTS

JANUARY 14, 2021

Restrictions on in-branch interaction are now causing financial institutions (FIs) to better engage with consumers and offer personalized banking experiences with mobile apps, online chat and contextual video content. One-third are very interested in using it for learning purposes, as well.

Video 224

Video social media Millennials Data 224

PYMNTS

NOVEMBER 9, 2016

In fact, a recent survey revealed that one of the best ways to turn holiday shoppers into repeat customers is to offer free return shipping. For many retailers, it is a missed opportunity. However, 59 percent of merchants surveyed force the buyers to ship items back themselves, and only 14 percent offer free returns.

Survey 162

Survey Retail Customer Experience Maine 162

NCR

SEPTEMBER 13, 2017

Customer experience and the relationships consumers have with their banks have never been more important. They also offer a genuine alternative to established financial institutions, which must respond by showing they are not being left behind in the customer experience stakes. How to improve your customer understanding.

Customer Experience 80

Customer Experience Data Branding social media 80

PYMNTS

DECEMBER 23, 2016

This holiday season, studies say consumers are holding retailers to a higher standard than in past years. They want a seamless and enhanced shopping experience, and they also want those gifts sent fast (and perhaps they’re willing to pay for it ). And they weren’t stellar.

Retail 100

Retail Mobile Branding Customer Experience 100