PYMNTS

NOVEMBER 16, 2020

Some retailers are just excellent about telling stories about themselves and about the products that they're selling,” Taylor told PYMNTS. The reason retailers find it easy to use, and the company’s unique value proposition, is that it builds and optimizes online storefronts in a no-code environment.

Retail 226

Retail Regional Branding Tools 226

PYMNTS

JULY 28, 2017

Over the last few years, chatbots have taken the retail space by storm, helping to automate several key aspects of customer service. Some may argue that retailers should be extra careful when it comes to chatbot development, but others are moving forward at full force. What’s the effect of chatbots on the retail industry?

Retail 179

Retail Case Study Customer Experience Technology 179

Perficient

JULY 15, 2020

Various Enterprise clients across different verticals like Healthcare, High tech, Financial Services, Retail, Manufacturing, and Supply Chain etc. It affects decision making on everyday basis which does not let these enterprises provide value to their customers in an efficient manner. can leverage the Modern Data Platform approach.

Data 497

Data Customer Experience Analytics Industry 497

PYMNTS

DECEMBER 28, 2020

Sage , which works in cloud business management, is working with digital operations platform Brightpearl on helping retailers utilize the cloud for their operations, a press release says. This investment will allow us to expand the platform and provide even better service, increase our product innovation and our fabulous team globally.”.

Retail 177

Retail Operations Customer Experience Online 177

Bank Innovation

NOVEMBER 11, 2019

Bank, any new idea incubated within the bank should have a measurable effect on customer experience. Venturo said the bank, which is headquartered in Minneapolis and has $467 billion in assets, looks at three criteria when launching any new innovation effort, including improved customer experience; added […].

Minneapolis 199

Minneapolis Customer Experience US Innovation 199

Bank Innovation

JANUARY 27, 2020

customers, the company confirmed to Bank Innovation on Monday. in August 2019, has 5 million customers globally. What’s made us successful is that we’ve had a number of years globally to figure out what design, usability and overall customer approach […]. Berlin-based digital banking startup N26 has 250,000 U.S.

US 243

US Digital Banking Innovation Company 243

Perficient

OCTOBER 20, 2020

When companies fail to manage inventory properly, delivery times can be extended which can jeopardize customer relationships. In fact, 71% of US-based companies say that one delayed order is enough for a consumer to take their shopping elsewhere.

System 324

System How To Customer Experience Meeting 324

PYMNTS

JULY 24, 2020

When Indochino launched in 2007, the company wasn’t out to create a new template for the entire retail sector, just a better product with better prices and a better buying experience. The pandemic pushed Indochino to add virtual shopping guides to its online channel, something the chain’s data revealed customers really wanted.

Retail 225

Retail Training Customer Experience System 225

PYMNTS

MAY 1, 2020

Retail is not the same as it was at the beginning of 2020 — in fact, it isn’t the same as it was a mere month-and-a-half ago, given the quick and sweeping changes that COVID-19 has brought in its wake. Amid economic uncertainty, certain retailers are adapting and innovating in ways we haven’t seen before,” Molnar told Webster. “In

Retail 197

Retail Innovation US Customer Experience 197

Bank Innovation

JULY 8, 2019

Survey after survey tells us that customers continue to value their experience at the branch. Perhaps it is because humans reassure them. A handshake,

Customer Experience 150

Customer Experience Survey US Retail 150

Perficient

JANUARY 27, 2021

She specializes in digital experience, retail, and digital. If you are interested in learning more about Perficient’s digital strategy capabilities or would like to contact us, click here. Kim Williams-Czopek is a Director of Digital Strategy at Perficient. LinkedIn | Perficient. Learn More About Our Digital Strategy.

Digital Strategies 443

Digital Strategies UX Strategy Chicago 443

Perficient

SEPTEMBER 21, 2023

The ability for intelligence automation tools to be able to quickly and accurately grab the most relevant and accurate information regarding a customer’s inquiry, sales deal, or more is based on many data-readiness factors. Data-readiness factors may include: Data cleanliness – Do we have a unified view of our customers?

Data 491

Data Tools Customer Experience Security 491

Payments Dive

DECEMBER 1, 2016

This fall, retail financial services executives from the US and beyond convened at the Bank Customer Experience Summit in Chicago to learn more about the latest banking trends and the customer attitudes driving them. But it wasn't all work, as our highlights video proves.

Retail 150

Retail Chicago Banking Trends Video 150

PYMNTS

DECEMBER 16, 2020

Amid the great digital shift , retailers and financial institutions (FIs) must walk the fine line between challenging transactions and letting the consumer journey proceed frictionless. The big question could be: ‘Could that put us over a billion in the U.S. The Scope Of The Problem. And that’s a big number,” he told the panel.

Retail 228

Retail Management Fraud Omaha 228

PYMNTS

JUNE 8, 2020

Retail dispute management system Chargeback announced Monday (June 8) that it has closed a $6.6 Chargeback said the money will accelerate its growth and ability to help online and offline retailers decrease credit card disputes, achieve higher win rates and retain more revenue. million Series A1 funding round.

Retail 142

Retail Management Customer Experience System 142

PYMNTS

MAY 28, 2020

But when it comes to the digital customer experience, retailers are playing catch-up. The issue is critical as retailers either move online or put more effort behind their eCommerce capabilities. Eighty percent said providing a positive digital customer experience (CX) was a “challenge” as a result of the pandemic.

Retail 144

Retail Customer Experience social media User Experience 144

PYMNTS

DECEMBER 18, 2020

Promotions, discounts and rewards are key retail sales drivers, encouraging consumers to make purchases they would otherwise skip and driving up average receipt volume and overall revenues. It puts us in a bind. The pandemic has forced many retailers to make tough decisions about how and when to run their promotions.

Fraud 275

Fraud Retail Online Customer Experience 275

PYMNTS

FEBRUARY 11, 2020

Square For Retail is now available on Square Register , allowing the retail point-of-sale (POS) solution to run on Square’s end-to-end, integrated POS system, the Silicon Valley company announced on Tuesday (Feb. The integrated solution enables retailers to leverage software, hardware and payments on a single comprehensive platform. .

Retail 140

Retail Payments Software Customer Experience 140

PYMNTS

NOVEMBER 9, 2018

It’s not your father’s customer loyalty anymore. Still, it’s striking — or, perhaps, significantly hopeful, in a retail sense — that 65.4 percent of retailers have said they innovate to improve customer loyalty. Generally, 56 percent of business innovation is driven by customer demand for more payment options.

Innovation 174

Innovation Retail Maine Security 174

PYMNTS

APRIL 27, 2020

But after that initial download, retailers and purchase aggregators pretty much let users run the course of their screens, never thinking that advanced applications would someday become important. Some companies have been trying to bring retailers into the new world of “necessary” location-based app technology for mobile retailing.

Retail 160

Retail Mobile Examples Technology 160

Bank Innovation

FEBRUARY 27, 2020

retail ecosystem are showing results. customers than customers in New Zealand and in Australia, where it is headquartered. customer numbers have outperformed other markets. […]. Afterpay’s efforts to embed itself in the U.S. The point-of-sale lender announced this week it has more U.S.

Marketing 195

Marketing US Retail Customer Experience 195

Perficient

SEPTEMBER 29, 2022

This blog marks Part 1 of our Embedded Finance Blog Series and will introduce the overarching concept of embedded finance, setting us up to discuss embedded payments, embedded lending, and embedded insurance (all of which fall under the embedded finance umbrella) in future blogs. The Technology Behind Embedded Finance .

Customer Experience 294

Customer Experience Software Cards Data 294

Bank Innovation

MARCH 2, 2020

s brokerage website experienced technical issues Monday with some customers unable to make trades on a day when the market was rebounding from last week’s rout. Robinhood Markets Inc.’s A system-wide failure began as the U.S. markets opened and continued through midday. At 11:18 a.m.

Online 273

Online US New York System 273

Perficient

FEBRUARY 2, 2023

In fact, according to research by eMarketer , the number of BNPL US users is forecasted to climb to 88.2 Perficient specializes in strategizing and engineering seamless point-of-sale and embedded finance experiences for businesses across industries. million this year and 94.4 million in 2024.

Industry 471

Industry Trends social media Payments 471

Perficient

AUGUST 2, 2024

Improve customer experience. For more information on how Perficient can help your business with custom application development and digital transformation, contact us today. Focus on business outcomes, not just outputs.

America 450

America Report Technology Software 450

PYMNTS

DECEMBER 11, 2020

Consumers are going digital and are finding the experience to be an upgrade, while the physical retail channel is becoming increasingly unsatisfying by a pretty wide margin. Herron said that means retail needs to catch up and start rethinking a model that is “definitely broken right now” when it comes to shopping in a physical store.

Retail 273

Retail Meeting Customer Experience Online 273

Perficient

JANUARY 24, 2023

Lyft, one of the largest ride-sharing companies in the US, offers an exclusive checking account and debit card for its employees (who are independent contractors). If you would like Perficient’s strategists to help you and your firm on your embedded banking journey, reach out to us here.

Branding 472

Branding Cards Strategy US 472

PYMNTS

OCTOBER 23, 2018

Engel agreed, noting that the financial services industry needs to do some rethinking — particularly in terms of connecting with their customers and their journeys, and how they will certainly continue to evolve. Retailers had to make that changeover quickly, as online players became an increasingly obvious threat to their future.

Retail 186

Retail Online Data Mobile 186

PYMNTS

AUGUST 17, 2017

It can be argued that some of the toughest buyers to keep in mind when planning out retail strategies are teenagers. While one day a teen may be into shopping strictly online, another day may see an offline preferred experience or a mixture of both, and retailers must be at the ready to transform engagement efforts at any given time.

Retail 127

Retail social media Online Mobile 127

PYMNTS

DECEMBER 14, 2018

Retailers are bringing experiential stores to big cities, and Starbucks is no exception: The coffee chain was set to open its Starbucks Reserve Roastery New York City on Friday (Dec. According to the announcement, the offering is available on the retailer’s eCommerce site and at its 1,400 retail locations.

Retail 161

Retail New York San Francisco Chicago 161

Perficient

FEBRUARY 7, 2021

Much has been written about COVID-19’s impact on customer expectations. Clients tell us they’re eager to understand what the new expectations landscape means to their businesses. How can we quickly adapt to what customers need now? Anticipating Customer Needs and Wants.

Meeting 348

Meeting Customer Experience Branding Innovation 348

Bank Innovation

JANUARY 5, 2020

Digital banking brand Majority, which is aimed at reaching immigrants who lack credit history, is on pace to launch across the U.S. Majority is a membership-based digital banking service that costs $5 per month. It gives immigrants a platform to manage their money, send funds home to their families and carry out long-distance […].

US 273

US Digital Banking Branding Management 273

Perficient

JULY 11, 2022

Buy now, pay later (BNPL) is a type of point-of-sale installment loan that partners with retailers to allow consumers to pay for their purchases in multiple equal payments. which is a huge draw to using BNPL as a non-cash payment method. which is a huge draw to using BNPL as a non-cash payment method.

Fintech 474

Fintech Trends Apple South Dakota 474

Perficient

JANUARY 28, 2021

The assessment is that the pandemic accelerated the ecommerce growth in the US by nearly 2 years. One of the key factors for a successful ecommerce journey and buying experience is to provide rich product content on web stores. This has been especially true during this past year of unprecedented times.

Management 458

Management System Online Customer Experience 458

Bank Innovation

DECEMBER 12, 2019

based card startup Curve is launching payments through wearables, including on Garmin, Fitbit and Sony Wena devices. Th company offers a physical and digital card that consolidates multiple bank accounts and cards into one payment vehicle, supported by Mastercard.

Payments 259

Payments US Cards Company 259

PYMNTS

OCTOBER 24, 2019

A new survey has found that the biggest obstacles hindering online retailers from doing business abroad is fraud prevention, and currency and payment processing. In fact, North America’s top 1000 eRetailers have sold $143 billion worth of goods to customers outside the U.S., However, the survey reported that less than half of U.S.

Survey 101

Survey Fraud Retail Online 101

Perficient

FEBRUARY 27, 2023

The payments industry is no different, and we’re quickly approaching a new intersection point due to the Real-time Payments’ movement into the US. These days, as the US prepares to embrace real-time payments in 2023, the intersection of real-time payments and automation has become a key point of discussion.

North Carolina 275

North Carolina Charlotte Payments US 275