Bank Innovation

SEPTEMBER 9, 2019

When customers walk into one of Academy Bank’s new branches, a banker will guide them to a screen where they can video chat with a specialist at Academy’s headquarters in Kansas City.

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Payments Dive

DECEMBER 1, 2016

This fall, retail financial services executives from the US and beyond convened at the Bank Customer Experience Summit in Chicago to learn more about the latest banking trends and the customer attitudes driving them. But it wasn't all work, as our highlights video proves.

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Retail Chicago Banking Trends Video 150

PYMNTS

OCTOBER 8, 2020

But the pandemic-inspired shift to digital commerce has raised consumer expectations for seamless simplicity in multichannel journeys and pressured retailers slower to enter the world of omnichannel to work double-time to catch up. . Any retailer who wants the sale will need enough speed to bounce along with them. .

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Customer Experience Branding Video Data 160

PYMNTS

JANUARY 14, 2021

Restrictions on in-branch interaction are now causing financial institutions (FIs) to better engage with consumers and offer personalized banking experiences with mobile apps, online chat and contextual video content. One-third are very interested in using it for learning purposes, as well.

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PYMNTS

DECEMBER 16, 2020

Amid the great digital shift , retailers and financial institutions (FIs) must walk the fine line between challenging transactions and letting the consumer journey proceed frictionless. That’s driven the retailer to require merchandise, risk-driven signatures that can be dynamically altered, said Thompson. The Scope Of The Problem.

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Bank Innovation

AUGUST 2, 2019

Welcome to the latest episode of our weekly wrap video series, for the week ending August 2, 2019.

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Boston Customer Experience Video Conference 170

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #1: When opening a new account.

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Customer Experience Retail San Diego Study 78

Bank Innovation

MARCH 6, 2020

In this episode, editors discuss the following news developments: How embedded finance can expand into new areas; How banks are taking inspiration from startups in developing customer experience; and How nonbank lenders are tailoring their offerings for […].

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Innovation Customer Experience Video Management 273

PYMNTS

AUGUST 12, 2019

News came last week that Facebook is trying to get into the video streaming subscription business and attempt to steal market share from YouTube and Amazon. This is the first time Facebook is trying to sell subscriptions directly to users without an intermediary, indicating eagerness to enter the video streaming business.

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Retail Video Security Software 118

Bank Innovation

NOVEMBER 27, 2019

Welcome to the latest episode of our weekly wrap video series, for the week ending Friday, November 29, 2019.

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Video Fintech Operations Customer Experience 259

PYMNTS

OCTOBER 18, 2018

In a way, that’s the situation with 5G and digitally enhanced retail right now. That vision includes significant gaps that will not be filled until 5G technology undergoes significant deployment and early retail use cases emerge. 5G Retail Pitch. Indeed, that is part of the 5G pitch — its retail capabilities.

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Retail Mobile Training Video 122

PYMNTS

DECEMBER 11, 2020

Consumers are going digital and are finding the experience to be an upgrade, while the physical retail channel is becoming increasingly unsatisfying by a pretty wide margin. Herron said that means retail needs to catch up and start rethinking a model that is “definitely broken right now” when it comes to shopping in a physical store.

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Retail Meeting Customer Experience Online 273

PYMNTS

SEPTEMBER 24, 2019

Brick-and-mortar retail can get a bad rap these days, as its considered old-fashioned and on the decline. But recent developments show that innovation in commerce does indeed happen in this area of retail. That’s why [the] brick-and-mortar retailer isn’t going anywhere. You cannot replace that experience (online).”

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Retail Innovation Technology Mobile 125

Perficient

NOVEMBER 19, 2020

Latency kills the customer experience, and many banks’ mobile apps are not fully optimized for mobile devices, with rich content slowing them down. If you’re advertising a promotional rate, are you bringing customers directly to the promoted product or are you forcing them to navigate a product comparison page?

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social media Customer Experience Knowledge Base Mobile 309

Bank Innovation

JANUARY 3, 2020

Welcome to the latest episode of our Weekly Wrap video series, for the week ending Friday, January 3, 2019.

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Regulation Video California Data 243

Bank Innovation

DECEMBER 6, 2019

Welcome to the latest episode of our weekly wrap video series, for the week ending Friday, December 6, 2019.

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Video Fintech Capital Customer Experience 243

Bank Innovation

JANUARY 31, 2020

Welcome to the latest episode of our Weekly Wrap video series, for the week ending Friday, January 31, 2019. In this episode, editors discuss the following news developments: Venmo’s path to profitability; Berlin-based digital bank N26’s U.S. expansion; and Why a digital bank in Texas is awarding miles instead of interest.

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Branding Texas Video US 243

Bank Innovation

DECEMBER 13, 2019

Welcome to the latest episode of our weekly wrap video series, for the week ending Friday, December 13, 2019.

Strategy 243

Strategy Branding Video Marketing Strategies 243

PYMNTS

JULY 1, 2020

COVID-19 has forced luxury brands to postpone their fashion shows and cancel promotions events, and has disrupted supply chains,” GlobalData Retail Analyst Suresh Sunkara said. This will bring some relief to luxury retailers, as they can now open their stores and resume operations.”. Could the online surge help luxury goods?

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Celent Banking

SEPTEMBER 12, 2014

In October 2013, Banco Sabadell in Spain became one of the first banks to create a retail app that allowed users to locate the nearest ATM, check account balances, and use video conferencing for technical support. Simply put, these devices are not yet worth the investment by banks.

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Google Video Strategy ATM 201

PYMNTS

FEBRUARY 24, 2016

With a unique customer experience becoming ever more important in retail, virtual reality could play a significant part in those efforts.

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Retail Samsung New York Video 100

Bank Innovation

JANUARY 10, 2020

Welcome to the latest episode of our Weekly Wrap video series, for the week ending Friday, January 10, 2019.

Video 221

Video Innovation Customer Experience Innovation Strategies 221

Bank Innovation

DECEMBER 20, 2019

Welcome to the latest episode of our Weekly Wrap video series, for the week ending Friday, December 20, 2019.

Video 221

Video Customer Experience Compliance Regulation 221

Bank Innovation

JANUARY 24, 2020

Welcome to the latest episode of our Weekly Wrap video series, for the week ending Friday, January 24, 2019.

Video 221

Video Tools Customer Experience Innovation Strategies 221

PYMNTS

JULY 4, 2017

Retailers in Europe and the U.K. are reportedly using spy technology in an effort to boost sales and customer service. The technology is being used to read customers’ facial expressions, heart rate and pupil dilation while they browse the aisles of physical stores. Europe and the U.K. Europe and the U.K.

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Retail Software Technology Video 103

PYMNTS

JANUARY 6, 2021

The three verticals that we service at NCR today — banking, restaurants and retail — I think they had the common bond for us that they was all about, ‘how do you simplify operations and the customer experience?’” Tackling those tougher problems to simplify things — and that’s true in banking, retail and restaurants.”.

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Innovation Data Examples Community Bank 318

PYMNTS

JANUARY 7, 2019

In a press release , Kroger and Microsoft said that through the partnership, Kroger will test a connected store experience and jointly market a commercial Retail-as-a-Service (RaaS) product for the retail industry. We are excited to collaborate with Microsoft to redefine grocery retail.”.

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Ohio Customer Experience Retail Washington 148

Bank Innovation

AUGUST 9, 2019

Welcome to the latest episode of our weekly wrap video series, for the week ending August 9, 2019.

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Apple Cards Video Fintech 210

PYMNTS

JANUARY 19, 2021

Researchers found that FIs offering “innovative options such as interactive and contextually relevant video content stand to improve engagement and customer experience, especially among younger generations like bridge millennials and millennials.”. Often as not the answer is “no.”

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Study social media Millennials Retail 196

PYMNTS

AUGUST 7, 2020

According to Vox Media’s Recode , Walmart is close to unveiling the service, but it’s unclear whether the retailer has set a new deadline for the subscription program. But there’s another element that came up during the Amazon earnings report that could be exposing a weak link in the Walmart plan: streaming video. During Q2, 9.1

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Video Retail Seattle United States 181

ATM Marketplace

JUNE 27, 2016

The Interactive Customer Experience (ICX) Summit featured almost three days of education, networking and tours.

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Customer Experience Video Technology Retail 48

PYMNTS

SEPTEMBER 9, 2020

But the challenge for retailers now is deciding what to do next, Amazon Pay Chief Marketing Officer Kelly Wenzel told Karen Webster in a recent conversation. Wenzel told Webster that what retailers need to think about is those things that actually aren’t going to change in an environment where it feels like everything is changing.

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Branding Online Retail social media 220

PYMNTS

SEPTEMBER 18, 2019

Among the defining endeavors of our time — at least for the worlds of payment and commerce — has been to bring brick-and-mortar retail stores into the new century. Transforming Retail. It’s a great time to be transforming retail,” Levene said. And retailers are making bigger bets on [ omnichannel ] technology.”. “And

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How To Retail New York City Mobile 176

PYMNTS

JUNE 7, 2019

As consumers grow accustomed to digital shopping and mobile ordering, slow transactions can make or break the customer experience. While digital fund disbursements clearly can affect insurance claims, government tax returns and gig economy workers’ paychecks, it’s reimbursements that play a major role for the retail industry.

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Online Retail Study Video 178

Bank Innovation

MARCH 6, 2020

In this episode, editors discuss the following news developments: How embedded finance can expand into new areas; How banks are taking inspiration from startups in developing customer experience; and How nonbank lenders are tailoring their offerings for […].

Innovation 195

Innovation Customer Experience Video Management 195

Bank Innovation

NOVEMBER 1, 2019

Welcome to the latest episode of our weekly wrap video series, for the week ending Friday November 1, 2019.

Video 186

Video Customer Experience Innovation Strategies Strategy 186

Perficient

SEPTEMBER 29, 2020

In fact, working with healthcare organizations across the country, I hear from leadership over and over again: I want to create the Amazon experience! They feel the threat of Amazon and other retail giants moving into their space, and they want to fight back. Consider loyalty programs or your favorite video game.

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social media System Retail Online 294